hybrid cloud design, delivery and support: no one size fits all

© Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.

DF3768 - Hybrid cloud design, delivery, and support: Taking a workload’s journey to the New Style of IT

Frank Sancho / Hybrid Cloud Support Peter Gilis / Hybrid Cloud DesignJune 10th, 2014


My background

TitleTechnology Services- Portfolio LeadHybrid Cloud Support

IT industry experience• Enterprise servers, storage & networking

sales• Business continuity and recovery services

director• SAP technology services development

Professional information• DRII international, business continuity professional• Association of strategic alliances professionals• Masters of business administration

Years at HP17 Years

Current responsibilities• Portfolio Lead WW Technology Services• Service development • Cloud ecosystem development

Name: Frank Sancho E-mail: [email protected]


My background

TitleCloud Master TechnologistTS Consulting – Global Cloud Portfolio

IT industry experience• Lead architect for many infrastructure

projects over the years, across all industries

• Developed and delivered solutions for DC Transformation and Cloud solution, including building up the business case and calculating the ROI

Years at HP33 Years

Current responsibilities• WW Lead Cloud Design Services – HP

Helion Professional Services• Service development for TS Consulting

Global Cloud Portfolio

Name: Peter Gilis E-mail: [email protected]


Every generation has a defining industry


IT is the defining industry of our generation


A new style of IT has emerged…

Speed CostSimplicity Agility


Defined by major shifts across the industry

FROM TO

CloudClient / Server

MobilityPCs

Big DataTransactional Systems


The promise of cloud

Improved reliability

Better efficiency

Lower costsBetter scalability

Improve response time

Speed to innovation IT AgilityBetter

performance


Physical security

Buildings Power Conditioning

Cabling

FacilitiesTiering

Space Cooling ConnectivityPower Security Availability

Servers Storage Management

Network IT securityProcesses

IT infrastructure

Everything connected …

SecurityVirtualisation AutomationStandardisation Accessibility Measurement

Resourcemanageme

nt

Service lifecycle

management

Capacitymanageme

nt

IT service delivery model Portal

accessPayment

and chargebac

k

Service catalogue

WO

RK

LOA

D


• Match applications to right delivery model…by service level agreement

• Build & consume right mix of services

• Leverage best of traditional IT, private, managed & public cloud

Imperatives for a Successful Cloud Journey

HP Helion common architecture

Public cloudManaged

cloudPrivate cloud

Traditional

Buildcloud services

Consumecloud services

SLAsAvailability, security, performance,

compliance, and cost


Transform

ManageHP Helion

Professional Services

End-to-end lifecycle approach

AdviseHP Cloud Advisory Services

HP Cloud Strategy Services

HP Applications Transformation

to cloud

HP Cloud Design

Services

HP Cloud Implementatio

n Services

HP Cloud Operation Services

HP Cloud Education Services


Guiding the journey for optimal cloud solutions

Approach for planning, building & operating your hybrid cloud solution

Advise Transform Manage

Deploy, operate, evolve and secure your cloud environment under one contract with a single trusted partner

Cloud Advisory Cloud StrategyApplications

Transformation

Cloud Design

CloudImplementation

Cloud Operations

Cloud Education

1 2

4

3 5 6

7

Roadmap Operate/EvolveImplementDesignStrategy


Entire IT environment Expert guidance

Reactive Services

(Hardware and Software)

Expert guidance

Assigned Account TeamEntire IT

environment

Single point of accountability

Tailored to your needs

HP’s best Call Experience

Proactive

Services

HP Datacenter Care for Cloud – Building Blocks

Primary Service Provider& Professional Services

Hybrid Cloud Support

CloudSystem Expert Assistance Service

Flexible Capacity Services


As a component of HP Datacenter Care, HCS offers a defined, enterprise-grade support experience as you consume resources and run workloads inside and outside your data center

HP Hybrid Cloud Support

Features• A single source of support and accountability across the hybrid

cloud ecosystem• Rapid access to hybrid cloud experts, tools and best practices • Maximize responsiveness to critical IT issues

Challenges: • New ecosystem of service

providers, partners and vendors

• Hybrid delivery skills and expertise

• Orchestrate SLA’s across the extended enterprise

Benefits:• Achieve SLA’s and an

enterprise-grade user experience

• Reduced risk and improved TCO

• Accelerate hybrid cloud adoption to deliver agility, cost savings and speed to innovation


Experienced and trusted experts providing prescriptive guidance through the cloud journey

Why HP?

Full lifecycle of professional services

Services innovation across applications, processes, infrastructure, and operations

Global delivery with experts across the globe

Deep expertise in HP and partner technologies

Expertise in hybrid, private, public, and managed cloud environments


40%of Fortune 100 companies run HP Converged Cloud5600

+Cloud Journey workshop attendees

130+Cloud Centers of Excellence by partners

6000+ Public cloud users

80+HP CloudAgile service provider partners

800+ HP Cloud Journey workshops

200+ Managed cloud customers

1000+

HP CloudSystem customers

Strong momentum with customers and partners


Why HP Helion Professional Services

Proof Points

Track record

• 2,600+ application and platform migrations per year

• Designed 50 million square feet of data centers

• 1,300+ CloudSystem, Converged Infrastructure and HP Cloud and Automation Software implementations

• 2 million+ customers trained on HP and Partner Technologies and IT Management skills

Depth and breadth• 48,000 Microsoft®-trained

service professionals

• 13,500 ITIL-certified delivery professionals

• 7,600 network infrastructure professionals

• 800 mobile application development professionals

• 2,300+ certified consultants on HP IT Performance Suite software

• 50+ courses focused on Cloud or CI, delivered in 45+ languages in HP training centers in 90+ countries

* “MarketScape,” Doc #239139,IDC, 2012.

• Highest mission-critical client loyalty: 95%+

• Support 1.7 million SAP users in 54 countries

• 93% client satisfaction for HPSW Professional Services clients

• Market leader in IT Training & Education Services*

Leadership

© Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.19

For more information

Attend these sessions

• Wednesday, 10:30, DT3591, Why HP people matter in the world of IT support

• Wednesday, 12:00, BB3750, How to manage your business and technical risk with Flexible Capacity

• Thursday, 10:30, BB3743, Mastering Complexity in a Cloud Based World with Datacenter Care

Visit these demos

• Data Center Care, 1124

• Flexible Capacity, 1125

• TS Global Labs, 1123

• Hands On Labs: Formula One Racing Simulation: Get behind the wheel with Proactive Care HOL 3956, Wed. 11:30

After the event

• Contact your sales rep

• Visit the HP Technology Services website at hp.com/go/services

• Ask about our Hybrid Cloud Accelerator Pilot for select customers

Your feedback is important to us. Please take a few minutes to complete the session survey.


Thank you

hybrid cloud design, delivery and support: no one size fits all

Technology

cloud environment

hybrid cloud solution

defining industry

roi years

business case

agility better performance

match applications

dc transformation