hybrid cloud example for slideshare

Jeffrey Raugh, Solution Architect.

HYBRID CLOUD PORTAL ARCHITECTURE

Jeffrey Raugh, Solution Architect

2 Generalized Deliverableof #

KEY REQUIREMENTS (1 OF 2)Establish a unified management portal that provides role based access control to near-real time information pertaining to services and resources being used to support business operations– provide dashboard displaying performance of various infrastructure components in the Cloud such as:

Virtual machine, Storage, Network, Server utilization, Disk I/O rate – provide and configure dashboard that supports continuous discovery and dynamically

identify virtual and physical resources used by the application at a given point in time.

– shall provide and configure dashboard that provides Infrastructure Response Time (IRT) calculated across the breadth and depth of the virtual environment. Infrastructure Response Time (IRT) is defined as the time it takes for any workload (application) to place a request for work on the virtual environment and for the virtual environment to complete the request.

– provide and configure dashboard tool to extract real time data for following Metrics reporting:- IRT CPU usage; total - all CPUs, per CPU, and delta between CPUs- Disk usage; total, free, used- Disk Latency- Percentage Busy- Percentage Ready- Memory; percentage used, swap activity- Network; bytes in/out- Host System State- Host System Resource Usage- Machine Configuration - Machine State"


KEY REQUIREMENTS (2 OF 2)– provide dashboard tool that enables configuration of user access based on RBAC at multiple levels,

and that allows the following based on user's roles and responsibilities defined in the dashboard tool:- view graphical representation and interact within categories- customize or create new charts under user's My-Dashboard area- create and manage users, assign privileges and control user access

– provide and configure dashboard that displays the following with drilldown capability:Balanced Scorecard, IT Systems Monitoring, SLA, Application Performance, Hardware Resources

– provide and configure dashboard that can automate an alert escalation process based on defined business processes per application.

– provide capability to manage virtualized infrastructure across multiple service delivery models as outlined in the infrastructure requirements domain (Section 2). Including cloud automation delivering infrastructure and applications cross multiple hyper visors in all delivery models. Manage same from a capacity, performance configuration and logging perspective and align with business priority providing full transparency of infrastructure, application and quality cost.

– Contractor shall provide and maintain a service catalog, to be updated on a quarterly basis identifying key services and providing a mechanism to automate completion of customer requirements tailored to the specific service. The service catalog shall include the following: Defined ownership and accountability for the service, Name of service, Description of service, Service categorization, Associated SLAs, Associated unit cost, Description of unit used to measure usage, Who can request service, How to request service and how service will be delivered, Escalation points of contact.


KEY PORTAL CAPABILITIESSingle pane of glass – Unified On-line User interface

• Two factor authentication• Account Management, Performance Monitoring, Security Operations (role based privileges)• Accessible via mobile devices• Aggregation of services (multiple delivery models – Mainframe, Operations, Cloud)• Data and management feeds from leveraged support and leveraged SOC

Near real-time status and drill down• Dashboards present Infrastructure status and response time• Application performance• Integration between customer and provider ticketing system • Alerts via email or txt

Reporting • Segregated by business units (RBAC)• Standard (pre-defined) and Ad-hoc• Export in csv format• Program status (risk and issues)

Service Catalog• Key services with automated completion• Quarterly updates


Online User Interface Capabilities and FeaturesSub-factor 1.7

PORTAL – ONLINE USER INTERFACE• Secure, single point of entry for role-

based access to all services (web, mobile devices)

• Full suite of services for account management, performance monitoring, and security operations

• COTS solution featuring robust and reliable software―ready for use shortly after contract award consistent with engineering and Broker architectures

• Powerful governance, provisioning, and monitoring capabilities

• Dashboard and detailed views into resource utilization and monitoring

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TOOLS INTERACTION

CI Feed

Federated uCMDB/UD

XS(Executive Scorecard)

BSMAlterts, Events, Reports

OB/SHR(Operations Bridge,

Service Health Reporter)

Alerts, Status, Reports

Metrics, ReportsRBAC/SSO RB

AC/SS

O

App Owners

Delivery

Performance Metrics

SOC

Federated AD/LDAP

PropelService Portal

RBAC/SSO

Account PMO support

ManagedMainframe

Physical

Virtual

Leveraged Support

Config Mgt

Srvc Mgr Monitoring

Asset Mgr

• Internal Tools• ESL (CM function)• CRDW• ITAM• RBA (OO)

Leveraged Teams

• Leveraged Teams• NNM• SA, OO• Storage Essentials• Omnibus • ArcSight

ManagedNetwork

RBAC

/SSO


TRANSITION APPROACH

Transition wave 1

Transition wave 2

validations

validations


DESIGN, INSTALL, CONFIGURE– Architect (Support for Architecture, configuration of customer tools)

• Design: X.0 FTE 3 months, $xxxx per hour• Install, Configure, Test, turn-over Propel, BSM, XS and uCMDB: X FTE 6 months, rates $xxx per hour

– Account Team (User of Account Tools)• Useability, Acceptance Testing: 0.X FTE 3 months

– Engineering(configuration, customization)• Design: xxx FTE for 3 months: Job Code YYYY• Integrate: xxx FTE for 6 months: Job Code YYYYY• Federated uCMDB, BSM feeds from ITSM and compentency tools (SA, Storage Essentials, NNM, etc)

– ES Management (Strategy, Architecture)• Design: xxx FTE 3 months. ES Management Consultant, • Integration: xxxx FTE for 6 months ES Management Consultant• SRA, Mainframe

– Delivery Acceptance• Validation and Acceptance Testing xxxx FTE 3 Month


OPERATE AND MAINTAIN– Account Tools• xxxx FTE on account to manage portal and provide reporting, capture new requirements, maintain integration• Best Practices support from Broker Offering• Leverage Broker Release schedule for updates. 0.xxx FTE ES USPS Leveraged (yyyy hours per year for periodic projects).

– Integration Support• Support from Global Engineering ad-hoc


PORTAL ASSUMPTIONS– Limited Application Monitoring

• Sitescope, PerfMgr, vPV delayed until future phase. Phase 1 to leverage capabilities of vCenter and mainframe native tools.

• Assumption: Application monitoring to be limited to built-in capability of standard hosting tools. Ability to provide process string up/down is available and will suffice to meet “application monitoring” requirement. Additional app monitoring to be provided through change order.

– Use Leveraged Network monitoring• NNMi delayed until future phase.• Assumption: Any network monitoring or reporting functions required will leverage capability of

Network tower. Any gaps in capability to be addressed through change order.

– Account tools have dependency on engineering and competencies (hosting, storage, network) to provide one-way feeds, in a mutually agreeable format.

– Engineering team to act as overall integrator of account and leveraged tools to assure successful completion of project.


PROJECT ESTIMATES

Removed

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