i c n success and opportunities … what next? kent percival manager, it development office of the...

I C NI C NSuccess and OpportunitiesSuccess and Opportunities

… What next?… What next?

Kent PercivalKent Percival

Manager, IT DevelopmentManager, IT Development

Office of the CIOOffice of the CIO

2005 01 262005 01 26 ICN - Success and Opportunities (ISC)ICN - Success and Opportunities (ISC) Percival Percival 22

Integrated Communications NetworkIntegrated Communications Network

The base Integrated Communications Network The base Integrated Communications Network (ICN)(ICN) has been completed has been completed successfullysuccessfully..

The ICN is an infrastructure The ICN is an infrastructure platformplatform upon upon which new applications and services will be which new applications and services will be built to meet UoG needsbuilt to meet UoG needs

The ICN provides an The ICN provides an opportunityopportunity to assess to assess the ways the ways IInformation nformation TTechnology supportsechnology supports

University AdministrationUniversity Administration Teaching and LearningTeaching and Learning Research and DevelopmentResearch and Development


… … for I S C Discussionfor I S C Discussion

The ICN is an enabling technology – what next?The ICN is an enabling technology – what next?

How should the University How should the University make technology decisions?make technology decisions?

User needsUser needs BudgetBudgetAcademic, Research, Admin.Academic, Research, Admin. Central vs. DeptCentral vs. Dept

Across Colleges/DepartmentsAcross Colleges/Departments Innovation/DevelopmentInnovation/Development

ICN - Success and Opportunities (ISC)2005 01 262005 01 26 Percival Percival 44

• Quick Overview of ICN

• New Opportunities• Examples - things that are doable now!

• Conclusions / Discussion


Two components of ICNTwo components of ICN

A A singlesingle integrated, pervasive, high integrated, pervasive, high performance, reliable performance, reliable campus campus network network

An integrated set of An integrated set of communications communications toolstools delivered on the network delivered on the network– including the including the new phone servicenew phone service


ICN campus networkICN campus network

12,000+ ports, new wiring, optical fibre12,000+ ports, new wiring, optical fibre

Designed for anticipated growthDesigned for anticipated growth Renewable – modular designRenewable – modular design Fast, and Faster as requiredFast, and Faster as required Highly Reliable, ResilientHighly Reliable, Resilient Multimedia CapableMultimedia Capable

2 central server rooms for more resiliency2 central server rooms for more resiliency


Resilient Campus NetworkResilient Campus Network

ServerRoom

1

ServerRoom

1

access sw

CoreCore

Dist’nDist’n Dist’nDist’nDist’nDist’n

Dist’nDist’n

CoreCore

Dist’nDist’nDist’nDist’n

North West Campus

South East Campus

200 communications closetsaccess sw

ServerRoom

2

ServerRoom

2


new phone Servicenew phone Service

7200+ sets; voicemail service7200+ sets; voicemail service

Designed for anticipated growthDesigned for anticipated growth Renewable – modular designRenewable – modular design Manageable as an IT ServiceManageable as an IT Service

Advanced functions and featuresAdvanced functions and features Integrated applicationsIntegrated applications


IP Phone Service ArchitectureIP Phone Service Architecture

Call Control

CampusCampus IP IP

NetworkNetwork

CampusCampus IP IP

NetworkNetwork

CallCentre

Voicemail

PBX

GatewayPublicPhoneNetwork

Emergency

Phones

Message store

Call Control

Gateway

Voicemail



• New Opportunities• Examples - things that are doable now!



Opportunity: Opportunity: high capacity networkhigh capacity network

SpeedSpeed– To desktop PC’sTo desktop PC’s 100 Mbps 100 Mbps– Between campus buildingsBetween campus buildings 1,000 Mbps1,000 Mbps– To Ont. Universities & CollegesTo Ont. Universities & Colleges 1,000 1,000

MbpsMbps Including Guelph-HumberIncluding Guelph-Humber

– To the internetTo the internet 100 Mbps 100 Mbps

– KemptvilleKemptville 100 Mbps direct to the Guelph Campus 100 Mbps direct to the Guelph Campus– RidgetownRidgetown 10 Mbps (shared with municipalities) 10 Mbps (shared with municipalities)– AlfredAlfred 15 Mbps (shared) 15 Mbps (shared)


Opportunity: new phone serviceOpportunity: new phone service

Improved functionalityImproved functionality– Call display; Call waiting; on-phone Directory; …Call display; Call waiting; on-phone Directory; …

Better integration with Public Phone NetworkBetter integration with Public Phone Network– CallerIDCallerID– more automated options to assist callersmore automated options to assist callers– Disaster call routing designDisaster call routing design– Application targeted phone numbersApplication targeted phone numbers

New Applications - combining phone and computerNew Applications - combining phone and computer– Call CentreCall Centre - integrated service centres- integrated service centres– Voice RecognitionVoice Recognition - directory assistance- directory assistance


Opportunity: Opportunity: multimedia multimedia communicationcommunication

Video ConferencingVideo Conferencing / video telephony / video telephony Audio/Audio/Video StreamingVideo Streaming within applications within applications

Audio & Video media on the WebAudio & Video media on the Web Improved collaboration tools for researchersImproved collaboration tools for researchers Enhanced communications channels for Enhanced communications channels for

learninglearning


Opportunity: Opportunity: integrated integrated communicationscommunications

Campus Wireless Network – a network layerCampus Wireless Network – a network layer– Mobility, PC tablets, PDA’s, … Mobility, PC tablets, PDA’s, …

Links to public telephone servicesLinks to public telephone services– Cellphones, PDA’s, text messagingCellphones, PDA’s, text messaging

MessagingMessaging– Voice, email, FAX, multimedia, instant messagingVoice, email, FAX, multimedia, instant messaging

ApplicationsApplications– Access the Campus Web portal by phoneAccess the Campus Web portal by phone– Online telephone support at a “click”Online telephone support at a “click”



• New Opportunities• 9 Examples - things that are doable now!



Example: Example: “Hoteling”“Hoteling”

Multi-tenant office spaceMulti-tenant office space

When staff person “logs in” with at the When staff person “logs in” with at the shared space, the phone is personalized.shared space, the phone is personalized.Other online services also adapt to tenant.Other online services also adapt to tenant.

Opportunity: Opportunity:

Lower costs; Manage scarce spaceLower costs; Manage scarce space


Example: Example: Physical SecurityPhysical Security

Energy Management System Energy Management System on network since 1998on network since 1998

Integrated Building AccessIntegrated Building Access– Centralized management systemCentralized management system– Requires a robust full-feature online Directory ServiceRequires a robust full-feature online Directory Service

On-network video surveillanceOn-network video surveillance Security monitoring; theft preventionSecurity monitoring; theft prevention Cameras plug into network - Central “on-demand” recordingCameras plug into network - Central “on-demand” recording

– Uses network Multimedia featuresUses network Multimedia features

Opportunity: Opportunity: – Lower Cost implementation of distributed systemsLower Cost implementation of distributed systems


Example: Example: Integrating Regional CollegesIntegrating Regional Colleges

Cost effective central services over fast networkCost effective central services over fast network Improve performance of HR, ORS, Financial servicesImprove performance of HR, ORS, Financial services Deliver learning resources centrallyDeliver learning resources centrally

Video Conferencing, Collaboration toolsVideo Conferencing, Collaboration tools

Integrated phone services - lower cost LDIntegrated phone services - lower cost LD Combined RESnet service - manage security & useCombined RESnet service - manage security & use

Opportunity: Opportunity: – Control Regional Costs; reduce travel costs/delaysControl Regional Costs; reduce travel costs/delays– Facilitate Teaching and LearningFacilitate Teaching and Learning


Example: Example: Campus Phone DirectoryCampus Phone Directory

Calls to Calls to 824-4120824-4120 (Business)(Business) or or 824-0022824-0022 (Residence)(Residence)

““Please Please saysay the name of the person you are calling … the name of the person you are calling … or speak the name of the department you wish to or speak the name of the department you wish to reach, … or select from the following list of services”reach, … or select from the following list of services”

– Requires a robust full feature online Directory ServiceRequires a robust full feature online Directory Service

Opportunities:Opportunities:– Lower cost; Manage University imageLower cost; Manage University image– Effective customer service – calls directed efficientlyEffective customer service – calls directed efficiently


Example: Example: Call CentreCall Centre

Central call centre with skilled multi-service agentsCentral call centre with skilled multi-service agents IT Help CentreIT Help Centre Campus Information ServiceCampus Information Service Physical Resources problem reportingPhysical Resources problem reporting Classroom Technical Support assistance centreClassroom Technical Support assistance centre

Specialized Call CentresSpecialized Call Centres Registrar / AdmissionsRegistrar / Admissions Student Health servicesStudent Health services Vet Hospital ClinicsVet Hospital Clinics

Opportunity:Opportunity:– lower cost; extended hours; lower cost; extended hours; – better client servicebetter client service


Example: Example: MobilityMobility

Move your phone as you do your PC.Move your phone as you do your PC.

Access email, voicemail from PDA, cellphone, “Blackberry”Access email, voicemail from PDA, cellphone, “Blackberry”

Campus Wireless PhonesCampus Wireless Phones– Requires campus-wide wireless networkRequires campus-wide wireless network– Put your phone on your Tablet PC.Put your phone on your Tablet PC.

Combinaton handsetsCombinaton handsets– campus phone system while on-campus campus phone system while on-campus – public cellphone when off-campuspublic cellphone when off-campus

Opportunity:Opportunity:– Improve productivity of mobile workersImprove productivity of mobile workers– Reach students through their choice of technologyReach students through their choice of technology


Example: Example: Integrated Messaging Integrated Messaging

Manage your voicemail like email inbox.Manage your voicemail like email inbox. Reply to email by voice; voicemail by email. Reply to email by voice; voicemail by email. Forward voicemail beyond campus.Forward voicemail beyond campus.

Instant Messaging (text messaging / pager) Instant Messaging (text messaging / pager) – on-campus (PC’s, PDA’s, Phone Displays, …) on-campus (PC’s, PDA’s, Phone Displays, …) – off-campus (cellphones, off-campus (cellphones, “Blackberries“Blackberries”) …”) …

Opportunity:Opportunity:– Improve productivityImprove productivity– Improve collaboration (research / learning)Improve collaboration (research / learning)


Example: Example: Collaboration ToolsCollaboration Tools

Video Telephony – phone & PC linkedVideo Telephony – phone & PC linked– Conferencing: multiway callingConferencing: multiway calling

Share documents with attendeesShare documents with attendees Common “whiteboard” for ideasCommon “whiteboard” for ideas Record meeting for future referenceRecord meeting for future reference

Guelph-Humber; Regional Colleges; Open LearningGuelph-Humber; Regional Colleges; Open Learning Research Collaboration; Graduate Student teachingResearch Collaboration; Graduate Student teaching

ISC / ISC / Multimedia Technologies CommitteeMultimedia Technologies Committee

Opportunity:Opportunity:– Improved productivity ; Cost control Improved productivity ; Cost control


Example: Example: Multimedia LearningMultimedia Learning

Video StreamingVideo Streaming – on demand video media – on demand video media– Integrated with e-Learning SystemsIntegrated with e-Learning Systems

Multimedia repository for shared, re-use, materials Multimedia repository for shared, re-use, materials and learning modulesand learning modules

Related to Library’s D-space digital repositoryRelated to Library’s D-space digital repository

ISC / ISC / Multimedia Technologies CommitteeMultimedia Technologies Committee

Opportunity:Opportunity:– Improved learning resourcesImproved learning resources– Cost controlCost control



• New Opportunities• Examples



Single Intelligent Campus NetworkSingle Intelligent Campus Network

We now have a cost effective, high We now have a cost effective, high performance, highly reliable, common performance, highly reliable, common communications infrastructure.communications infrastructure.

The network is a common resource for The network is a common resource for connecting all campus applications and connecting all campus applications and services.services.

The network supports voice, video, and data The network supports voice, video, and data media communication.media communication.


Integrated Communication ApplicationsIntegrated Communication Applications

Besides traditional telephone features, Besides traditional telephone features, the new phone service will integrate the new phone service will integrate with other IT applications.with other IT applications.

New communications tools will exploit New communications tools will exploit voice, video, and data media. voice, video, and data media. Multimedia applications will improve Multimedia applications will improve effectiveness and productivity. effectiveness and productivity.


ChallengeChallenge

High Performance NetworkHigh Performance Networkplusplus

Integrated Communications ApplicationsIntegrated Communications Applications

Improve current servicesImprove current services

New ways to deliver servicesNew ways to deliver services- as significant as the Web?- as significant as the Web?


Strategic PlanningStrategic Planning

How does the University identify and assess the How does the University identify and assess the opportunities to leverage these new ICN opportunities to leverage these new ICN technologies?technologies?

What business priorities drive the development of What business priorities drive the development of integrated communications applications? Who?integrated communications applications? Who?

How do we resource those opportunities which have How do we resource those opportunities which have a significant return on investment?a significant return on investment?

How can opportunities to this new technology be How can opportunities to this new technology be planned into Research programs?planned into Research programs?


DiscussionDiscussion

Kent PercivalKent [email protected]@uoguelph.ca

i c n success and opportunities … what next? kent percival manager, it development office of the...

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