i.H.E.L.P.interactive

Halcyon Electronic

Learning Program®

A complete, interactive training CD for using Halcyon instruments to test communications circuits.

What is i.H.E.L.P.®?

• Interactive CD for technician laptop PC• Server-based version equips entire workforce• Web-site based, 100% self-contained (no external links)• Viewable with any browser• Expert step x step instructions• Covers all current model Halcyon test sets• Over 200 Specific Circuit Tests Detailed

Why is i.H.E.L.P.® needed?

• Mass retirements of veteran technicians• Blending of POTS & Special Services workgroups• Need to quickly equip younger technicians• Management (Supervisor) reassignments • Knowledge is required for dozens of service/transports• Stocks of good, usable test sets sit idle- stranded investment• Quickly equip extra resources for natural disasters• Techs need simple “button-mashing” instructions• Unified support information improves productivity

Services/Transports Covered:

• POTS Dialtone•DDS (Digital Data Service)•T1 & Fractional T1•HDSL•2-Wire & 4-Wire Special Services (Analog & Digital)•DID (Direct Inward Dialing) Trunks (Analog & Digital)•Timing & Synchronization•DCE/DTE (RS232, V.35, RS530, RS449)•Signaling (DTMF, MF, Pulse, E&M•BITS Timing (troubleshooting timing problems)•Over 200 Specific Circuit Tests Detailed

Test Locations Covered:

• MDF/PDF (also Switch Prompt commands for ISDN)• DSX• NID/NIU• CPE

Tutorials based on Tech Notes from a Telephone Engineer®, “Fast Tutorials for Time-Challenged Technicians®”

• Service/Transport Description• Associated Equipment• Delivery Configurations (topology)• Demarcation Points/Devices• Delivery Parameters (expected test results)• Commissioning & Troubleshooting Processes

Tutorials focus on “need to know” details such as:

Additional Topics Covered:

• Loop Calculation & Design• Registered Jack/interface pin assignments• Registered Jack/interface by Circuit Type• Qualification Criteria of Copper Pairs for Services/Transports• Identifying Faults on Cable Pairs & Station Wiring• Test Set Selection Matrix (pick list by service/transport)• Station Wiring Guidelines• Noise Mitigation• Specific setup instructions by: service/transport, test set and test location

Sample Screens:

From the HOME screen, technicians are merely a click away from tutorials, job aides and STEP x STEP testing instructions for over 200 specific circuit tests

Sample Screens:

Technicians can view jack wiring diagrams by clicking on jack number or circuit type

Sample Screens:

Every circuit type includes a short tutorial, providing the technician with exactly what they need to know to test the circuit (and no more).

Sample Screens:

Every tutorial includes drawings depicting typical circuit configuration,Identifying all accessible test points.

Sample Screens:

The basic capabilities are identified for each model test set, allowing technician or supervisors to select the proper unit.

Sample Screens:

Every type of potential copper pair fault is identified and explained

Sample Screens:

Every required test process for “acceptance testing” copper pairs is depicted and explained, including list of required equipment

Sample Screens:

Technicians and engineers can choose to automatically calculate loop parameters, or perform manual calculations.

Sample Screens:

Automatically calculateLoop Loss, Loop Resistance

In this example, the technician entered 10,300 feet of 24 gauge, buried cable for calculating loss, slope and resistance.

Loop Loss @ 1,004 HZ = 4.70 dBLoop Resistance = 582.2 OhmsGain Slope = 2.3 dB (Loss @ 2,800 HzMinus Loss @ 1,004 Hz- also calledCircuit Roll-off)

Sample Screens:

The extensive, yet easy-to-read Loop Design Tutorial is a big plus for supervisors, engineers and support staff

Sample Screens:

Formulas and examples for manually calculating Loop Resistance and Loop Loss

Sample Screens:Pictures are displayed for all test sets, with specific Power Supply information.

Sample Screens:Complete, STEP x STEP instruction for circuit testing (button mashing and test cord connections) for over 200 specific circuit tests

Sample Screens:

The TDR tutorial is especially helpful for locating split pairs and bridgetaps(bridgetaps fully explained in the “Qualifying Cable Pairs for Services” section)

Additional Benefits:

• CD scratch/crack protection• CD’s may be returned for new for small shipping/handling fee

•Upgrades to future revisions

• CD’s may be returned for upgrades to newer versions for S&H fee• (future versions of same Volume/edition)

•Buyers receive discounts on other current and future dB Levels products

Other dB Levels, Inc. current and future products include:

• i.H.E.L.P (covers non-Government versions of Halcyon test sets)

•i.H.E.L.P. GOV (covers US Government versions of Halcyon test sets)

•Virtual Help Desk for Modern Telecom Technicians• Volume 1- POTS Dialtone through T1

• Includes all of i.H.E.L.P, but covers nearly all legacy and modern test sets, including ISDN PRI for test set and 5ESS/DMS100 switch commands, and also DSL services.

• Volume 2- DS3 through OC192 & GigE• Volume 3- LTE• Volume 4- Wireless/Cellular Testing

i.H.E.L.P.® is a product of:

Master Distributor: TesCom, Inc. www.tescomusa.com 800-888-1978

Northeast USA Sales: Tele-Concepts, Inc. - Edd Lemoine 401-474-9119 edd@tele-concepts.com

Canada Sales: TestworX - David Holmes 866-666-8378 dholmes@testworx.ca

Telecom Industry Test Solutions since 1975