"i left with my clothes and my laptop" information issues of domestic violence survivors...
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"I left with my clothes and my
laptop"
Information issues of domestic violence survivors
Lynn Westbrook, University of TexasAssociation for Library and Information Science Education Conference, January
2008
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Cyclical flow of crises3-stage cycle of abuse7-9 attempts to leave5.3 million victimizationsPoverty, lack of job, primary caregiver
Depression, PTSD, physical illness
Private resources support escape; social support as an increasing norm
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Concerns about leaving• Control: job, education, children, pets, social isolation, family isolation
• Safety-planning: documents, cash, medicines
• Most dangerous time • Most vulnerable are least aware
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Community responses
• Police are usually required to provide information when called
• Emergency room staff are trained to recognize and make referrals on abuse
• Shelters provide and connect to a range of social, legal, medical, and housing aids
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Current Studies
Email reference in public libraries
Police department web sitesState e-government informationSurvivors’ experiences and needsOnline BB interactions
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Email reference support151 libraries; 27 NR; 124 replies65%: 1-3 resources, as requested74%: at least 2 means of contact78%: no description or context0%: no cyber-safety warning40%: no salutation at all75%: no invitation to return66%: no statement of support51%: no signature at all JASIST, 58 (3): 420-432, 2007.
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Police web sites 100 largest cities; 172 departments 60% have some information ~37% have info 1-click down 87% are English only sites 14-23% give basic IPV info 8-57% provide criminal justice info 17-33% point to immediate aid info 8-18% point to on-going aid info 1% give cyber-safety information Library and Information Science Research.
Accepted for publication in 2008.
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State web sitesWith D. Davenport and J. RicheyLegal arena has almost 6 x the info of
the next closest arena, social servicesHot lines, injunction process, and
local shelter information most common
Most information is 3 clicks in from the agency homepage
31% had some cyber-safety warning JASIST. Accepted for publication in 2008.
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Survivors’ experiences/needs Interview 19 survivors, 24 shelter staff, 14
police in 10 cities; needs vary by situationConsidering change: understand abuse,
shelter basics, working with police, moneyDuring system engagement: government
benefits, children’s needs, relocating, transportation, medical care
Post-system planning: housing, jobs, education, household basics
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Online BB 1,793 posts; 341,382 words; 1 year Financial needs: part of abuse, like a
black eye Legal needs: making the system work and
handling its failures Mental health needs: self, children, and
abuser Domestic violence needs: confirmation and
support for the perception Logistical needs: communicate, relocate,
get employment Surviving Domestic Violence. In Proceedings of the Information
Resources Management Association International Conference. Information Resources Management Association, Hershey, PA. 2007.
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In-Process StudiesInternet access, use, needs in
Texas shelters; first statewide analysis of what administrators have and need
Hospital staff information concerns; examination of medical and social work staff perspectives on information resources used with clients
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Implications and questionsRole of public library as nexus
point of e-government, crisis information need resources, and cyber-safety education; intellectual and ethical capitol
Needs of those outside of the formal support systems
Customization options/resources
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Thank you!
Please contact me at any time about any of this work:
Lynn WestbrookSchool of InformationUniversity of Texas at Austin
http://www.ischool.utexas.edu/~lynnwest/cris.html
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