i mac, you mac, we all mac - how? hdi tampa bay chapter meeting september 13, 2007
DESCRIPTION
I MAC, You MAC, We All MAC - How? HDI Tampa Bay Chapter Meeting September 13, 2007. People. Performance. Excellence. MAC - How? Agenda. Definition of MAC MAC Form Development History Where We Went IT&T Resource Center Move / Add / Change (MAC) Process Form Future Considerations - PowerPoint PPT PresentationTRANSCRIPT
I MAC, You MAC,
We All MAC - How?
HDI Tampa Bay Chapter MeetingSeptember 13, 2007
People. Performance. Excellence.
MAC - How? Agenda
Definition of MAC MAC Form Development History Where We Went IT&T Resource Center Move / Add / Change (MAC) Process Form Future Considerations Questions, Answers, Comments &
Discussion
Defined as Move / Add / Change (MAC) and Remove Software Hardware User Permissions
Definition of MAC
Always had a MAC process IT&T Resource Center (RC)
Web Site for Customer Self Ticket Submission
Implemented in 8/2005 Other Help Desk has paper MAC process Customer Business Unit wanted similar
process Leverage IT&T RC for MAC
MAC Form Development History
Reviewed Administrative Documents Took Actions Steps and Tied to IT&T RC
Forms Wrote a Help Document with Links Worked with Developers on Vision for Form Conducted Customer Focus Groups Developed Link and Wizard MAC – 10/06 Linked MAC to HR Hiring and Termination
Documents
Where We Went
IT&T Resource Center (top)
IT&T Resource Center (bottom)
Move / Add / Change (MAC) Process
Move / Add / Change (MAC) Process
New IT SM Tool – Proof of Concept Service Catalog with Shopping Cart
Upgrading Current IT SM Tool Automation of Transfer Process Continual Process Changes
Future Considerations
Barbara P. Moore Supervisor Technology Service Desk
299 First Ave N, PEF 103
St. Petersburg, FL 33701
(727) 820-5708 [email protected]
Speaker Contact Information
Questions, Answers, Comments &Discussion