INTERPERSONAL INTERPERSONAL COMMUNICATIONS, COMMUNICATIONS,

CM206CM206

MANAGING MANAGING CONFLICT IN CONFLICT IN

RELATIONSHIPSRELATIONSHIPS

Welcome!

Week 9-Unit 9

Dr. Perry SpannQuestions or Concerns?

or (704) 900-9955pspann@kaplan.edu

AgendaAgenda

1. Review last week’s seminar.2. Discuss the principles of conflict,

orientations to conflict, and communication patterns during conflict.

Assigned ReadingsAssigned Readings

• Read Chapter 9: Managing Conflict in Relationships in Interpersonal Communication: Everyday Encounters.

Last Week’s Seminar ReviewLast Week’s Seminar Review

Do you have any questions or comments, please?

What are the principles of conflict?

What are the orientations to conflict? Which do you tend to use most often (if you do not know, take the quick quiz on page 250 of the text)?

Think about the ways you typically respond to conflict. Do you tend to rely on one or two of the four responses in the text? Explain. Are your response tendencies consistent with research findings in the text about women and

men in general? Why or why not?

Which conflict-management skill do you consider yourself good at using and which do you need to develop more? How do you plan to develop these skills?

ConclusionConclusion

Questions or comments are welcome!

Thank you for attending!

Thank you for attending the Thank you for attending the seminar!seminar!

Please, attend next week’s seminar.