INTERVIEW PRESENTATION

MA 300 PACE

By: Ian M. Rhode

June 21, 2012

TITLE & ORGANIZATION

Business Banking Specialist

Prairie State Bank and Trust

Includes 21 Branches Throughout Illinois

Responsible for Entire Region East of Springfield

REQUIRED SKILLS

Learned Abilities Include:

Comprehensive Knowledge of Business Banking Software Products (Includes creation and implementation)

Develop Policies and Procedures for Electronic Business Banking Services

REQUIRED SKILLS, CONT.

In-Depth Knowledge of Automated Clearing House Transactions

Understanding of the National Automated Clearing House Association’s Rules and Regulations

Knowledge of All Bank Products Including both Deposit and Loan Products

TALENTS NEEDED

Natural Abilities Include:

An Outgoing and Sociable Personality

Enjoy Meeting with New Customers

Strong, Independent Work Ethic

TALENTS NEEDED, CONT.

Ability to Analyze Customer’s Problems

Quickly Create Solutions to Issues

Strong Retention of Previous Examples

Ability to Recall Possible Solutions

EDUCATION NECESSARY High School Diploma

Some College Beneficial, Preferably in Business-Related Field

Bachelor’s Degree in Accounting, Business, Finance Preferred

On the Job Training Mandatory

TYPICAL DAY There is no typical day.

Day usually includes:

Responding to/Resolving Customer Issues with Business Banking Products (150 Customers)

Verifying Proper Application of ACH Transactions and Payments, including: Business Customers’ Payroll Loan Payments Automated Deposits/Credits

TYPICAL DAY, CONT. Visiting Potential Customers in the Region

Attend Community Events to Network with Community Leaders/Business Owners

Presenting Benefits/Costs of Products to Potential Business Customers

Visit Existing Customers to Maintain a Good Relationship Determine their “extra” needs Establish a solid line of communication for problems Fix Problems and Implement Solutions to these

problems

WOULD I RECOMMEND? YES, I would recommend.

Why? For the following reasons: Opportunity to get out of the office frequently. Chance to meet and network with business

owners. Challenges to meet customers’ needs. Needed to create solutions to fix issues. Ability to work independently. You decide how successful you are.

DEFINITION OF MARKETING

In Their Own Words:

Marketing is effectively educating individuals on a beneficial product or service that a company has to offer.

Relates to an Informative Style of Marketing

THANK YOU!