I possible Digital Future

Kris Feys, CIO TVH Equipment

Kris.feys@tvh.com

TVH GROUP

> 4800 colleagues worldwide Consolidated turnover € 1,2 billion

Agenda

Today

Tomorrow

Q.one - TVH Equipment

● Think Global, Act Local

(Decentralised leadership)

● IT is a differentiator and can push

us forward

The ‘Why’ behind the Q.One program

Technology

These things will make the difference

Ongoing Next Future Continual

Pricing

mySite My Asset PlannerCRM

Quote/Order/Contract Automated Invoice

Data Model/Structure Standardize

Operator Club Simulation ToolBranding Improve Info to Customer Data SharingInsight Complaints

Rental Main Processes (ERP selection)

Framework Contract

Why?

● Need documents for ongoing products

● Automation & decrease administrative cost

● Speed up processes

● Focused on Customer

● Fast business value

● Support for mySite and machine planning

CONTACTPLAN ORDER MANAGE REPORT

Flow

BeforeDuring

After

PlanCreate & optimize planning

ManageOn-site management of machinesLocation tracking of machinesAssign machines to subcontractors on the fly

Operational Excellence

It is a bumpy road

ERP & what else?

CRM

Rental

Service

Trading

Finance

MySite

Rental Trade

Planning Service

Finance HR

MAP

Pricing

Tool

Transport

Planning

Machine

Planning

Used

Equipment

Portal

MyTlink

Service

Apps

...

Plann

ing

Trading e-

commerce...

......

Programme overview - baseline 5 sept 2016

2017 2018 20192016 2020

PTV PTV

PTV

Workplace

Workplace

ASWASW

MyTVH

Trading Trading Trading

WS ServiceWorkshop Service Workshop Service

Rental

IT organization ready Agile / Jira Roll-out

DWHDWH

DWH

DWH

PTV

Field Service Field ServiceField ServiceField Service

Service Planning Service PlanningService PlanningService Planning

Op. leasing

2021

CRM

CRM

GuncoTVH Be Em. MarketsMateco

SAP Successfactors SAP Successfactors

Workplace

Workplace

ASWASW

Rental

New Finance System

CRM

SAP Successfactors SAP Successfactors

PTV

MyMateco MyGunco MySite

CRM

Workplace

WorkplaceWorkplace

Finance SystemFinance

System

Rental

Op. Leasing

CRM

SAP SuccessfactorsSAP Successfactors SAP Successfactors

WS

Servi

ce

WS

Servi

ce

WS

Servi

ce

FS FS FS

Fin

Op. Leasing

Finance System

CRM

Rental

HR

Str

eam

s

Finance

Infra

Rental

Planning

Trading

Service

BI

Trading

Rent

al

HR

Str

eam

s

Finance

Infra

Rental

Planning

Trading

Service

BI

Programme overview - baseline 5 sept 2016

2017 2018 20192016 2020

PTV PTV

PTV

Workplace

Workplace Workplace

ASWASW

MyMateco MyMateco MyMatecoMyMateco

Trading Trading Trading

WS ServiceWorkshop Service Workshop Service

Rental Rental Rental

IT organization ready Agile / Jira Roll-out

DWHDWH

DWH

DWH

PTV

Field Service Field ServiceField ServiceField Service

Service Planning Service PlanningService PlanningService Planning

Op. leasing

2021

CRM CRMCRM

GuncoTVH Be Em. MarketsMateco

SAP Successfactors SAP Successfactors

Workplace

Workplace Workplace

ASWASW

Rental Rental

New Finance System

CRM

SAP Successfactors SAP Successfactors

PTV

MyMateco MyMateco MyMateco

Trading

CRM

Workplace

Workplace Workplace

Finance SystemFinance

System

Rental

Op. Leasing

CRM

SAP SuccessfactorsSAP Successfactors SAP Successfactors

Rent

al

WS

Servi

ce

WS

Servi

ce

WS

Servi

ce

FS FS FS

Fin

Op. Leasing

Finance System

CRM

Rental

ERP DEEP DIVE

ERP DEEP DIVE

ERP DEEP DIVE

Q.one digital Organisation

Core Team

Core Team Business Experts

Extended Team Business Experts

BA

Sandra W.

BPO

Kris F.BA

Dorothea H.

BE

Sander V.

BE

Corina F.BA

Eveline S.

BPO

Carlos J.

BE

Klaus K.BE

Stefan P. BE

David L.

BE

Willem B.

BE

Edwin K.

BE

Pavel F.

BE

Sander V.

BE

Carsten W. BE

Hans d R.

BE

Kristof C.

BE

Dennis v h G.

BE

Jörg S

BE

Milan S.

BPO

Armin R.BPO

Andries S.

BA

TBD

BE

Remko J.

BE

Kenneth G.

BE

Samuel G.

BE

Thomas F.

BE

Vincent V.

BE

Walter K.

BA

Xavier V H.

BPO

Andreas B.

BE

Andreas R.

BE

Stefanie B.

BE

Robert V.

BE

Carlos H.

BE

Zuzana O.

BE

Stefanie

D.

Squad Organisation

BE

Maarten d B.

BE

Jose V.

BE

tbd.

The Next Level of Digitalisation

Context

Cloud Computing

Internet Of Things

Big & Fast data

Augmented reality

Artificial intelligence

Mobile

3D Printing

Autonomous robots

Logistics 4.0 for lift truck industry

Source: KION Group AG - 2015

Connected Truck

Change Oil

Temperature

Warning

Key Hour Warning

Pedestrian

Nearby. Shutting

Down

Excessive Idling

Entering Speed

Zone

Geolocation

Warning

Battery

Water Low

Imagine if your

truck would

inform you…

Optimized Truck

Oil Pressure LowBrake Wear Status

10,000 Lifts Made

Idle Hours vs

Moving Hours vs

Lift Hours

Water Pump

Alert

Hydraulic Pump

Pressure Problem

Tilt Cylinder

Pressure

Tire Pressure

Low (IPA)

Imagine if your

truck would

inform you…

Reference Architecture

Track & Trace

Service

Management

eCommerce

Predictive Model

Development

Product

knowledge

Service

Engineer

Data

Streaming

Data

Repository

Gateway Platform Enterprise Applications

Data Analytics & Event Processing

Decision

Management

Data

Visualization

Device

Management

External

data services

Sensor

Data

Ingestion

Data

Ingestion

Device

Control

Local Filtering &

Analytics

Business Intelligence

Data

Ingestion

Confidential26

www.tvh.com

Thank You