i2v troubleshooting guide

8/12/2019 i2v Troubleshooting Guide

1/7

1 | P a g e

i2V Troubleshooting GuideIntelligentIntegratedVideoSolutions

www.i2vsys.com

i2V Video Management Software

Troubleshooting Guide


2/7

2 | P a g e


www.i2vsys.com

Troubleshooting

1.i2V Software is making the system Hang or taking 100% CPU

2.Installation doesn't finish

3.Joy Stick Not found4.Unable to view the camera video in Live view Client

5.NAS Drive is not getting added

6.Unable to launch i2V Software applications in Windows 7 Operating

System

7.Unable to search for connected cameras in Windows 7 Operating System

8.No Image coming from camera when MPEG4 video format selected

9.Recordings are not running

10.Connectivity Problems

11.Multiple monitors are not working in Video Wall

12.Poor Video Quality

13.Unable to set Archive setting on ftp location in Windows 7 OS


3/7

3 | P a g e


www.i2vsys.com

Go to Contents

1. i2V Software is making the system Hang or taking 100% CPUIf you install i2V Video Management system on PC that doesn't meet the minimum systemrequirements, the software may exhibit following behavior:1. Video Streaming lags behind or plays uneven (caused by the CPU being at 100% utilization).2. Searches perform slowly.

3. Video starts to play slowly at live view client after dragging.

4. i2V Video Management System is generally unresponsive.

2. Installation doesn't finishIf installation doesn't finish, ensure that you have Administrator privileges on the PC, firewall isdisabled.

3. Joy Stick Not foundIn case after inserting Joy Stick, if still it shows the message that "Joy Stick Not found". Pleaseensure that latest DirectX Runtime is installed in your machine which also comes up with ourPrerequisites.Please visit the link to install

http://www.microsoft.com/downloads/details.aspx?FamilyID=2da43d38-db71-4c1b-bc6a-9b6652cd92a3&displaylang=en

4. Unable to view the camera video in Live view ClientPlease check the below options to make sure camera video coming in Live view4. Please ping Camera if it is connected to the network (Open Run Command & type ping

)5. Camera brand & model should be supported by i2V software.6. Please check the camera video in configuration client

i2V Manage > Configuration Client > Devices > Select Camera > Live view Click on Play button to test the incoming video stream

5. NAS Drive is not getting addedBy default i2V Recording Server service run as "Local System Account" for Log On.For supporting NAS drives this service need to be run from the user account.

Please follow the below steps to configure the service Log On:Step1: Open windows service screen by typing "services.msc" in run command

Step 2: Select i2V Recording Server Service

Step 3: Right Click on on i2V Recording Server Service and Select "Properties"

Step 4: Go to Log On, select User "This account" and enter the Windows user name and

Password as shown belowUser name should be entered with prefix.\ . e.g.: username: .\admin
http://localhost/var/www/apps/conversion/tmp/scratch_5/module_4_1_1.htmhttp://localhost/var/www/apps/conversion/tmp/scratch_5/module_4_1_1.htmhttp://www.microsoft.com/downloads/details.aspx?FamilyID=2da43d38-db71-4c1b-bc6a-9b6652cd92a3&displaylang=enhttp://www.microsoft.com/downloads/details.aspx?FamilyID=2da43d38-db71-4c1b-bc6a-9b6652cd92a3&displaylang=enhttp://www.microsoft.com/downloads/details.aspx?FamilyID=2da43d38-db71-4c1b-bc6a-9b6652cd92a3&displaylang=enhttp://www.microsoft.com/downloads/details.aspx?FamilyID=2da43d38-db71-4c1b-bc6a-9b6652cd92a3&displaylang=enhttp://www.microsoft.com/downloads/details.aspx?FamilyID=2da43d38-db71-4c1b-bc6a-9b6652cd92a3&displaylang=enhttp://localhost/var/www/apps/conversion/tmp/scratch_5/module_4_1_1.htm


4/7

4 | P a g e


www.i2vsys.com

6. Unable to launch i2V Software applications in Windows 7 Operating

SystemIn case you are unable to launch I2V Video Management Server, Configuration Client,Live View. Right click on icon and select properties, Select Compatibility tab and check

Privilege level "Run this program as an Administrator" check box and apply.

7. Unable to search for connected cameras in Windows 7 Operating SystemIn case you are unable to view connected cameras in Auto Search devices window andyou need to add cameras in VMS application in Windows 7 OS, please ensure that

Network Discovery feature is turned ON.To enable this feature, please follow the below mentioned steps:1. Open Control Panel window

2. Click on Network and Internet link when view by 'Category' is selected.3. Click on Network and Sharing Center4. Click on Change advanced sharing settings5. Select "Turn on Network discovery" option and save changes.

Go to Contents


5/7

5 | P a g e


www.i2vsys.com

8. No Image coming from camera when MPEG4 video format selected

1. Go to Windows Firewall.2. Select Exceptions tab.

3. Check the Internet Explorer and double click on it.4. An Edit a Program pop up comes.5. Click to Change Scope button.

6. Select Custom list and Fill the IP address of the camera whose MPEG4 stream is notcoming.

7. Click OK and close the windows.8. Now check the camera GUI and select the MPEG4 stream. Now its working on the

camera.

9. Recordings are not running

Please check the below options to make sure camera video coming in Recording option1. Please ping Camera if it is connected to the network (Open Run Command & type ping

)2. Camera brand & model should be supported by i2V software.3. Please check the camera video in configuration client

i2V Manage > Configuration Client > Devices > Select Camera > Recording Click on Play button to test the incoming video stream

10. Connectivity Problems

If i2V Video Management client is not reliably connecting to i2V Video Management server,

please check the below configuration:1.i2V Management Server service in Windows Services

2.Please make sure Windows Firewall is not running, and any of the antivirus softwares areblocking the ports used by i2V software. Please refer to below list of ports used by i2Vsoftware:

a.9929- Communication between Recording sever and Management serverb.9930- Database portc.9932- Server listening portd.9936- HTTP listener port

11. Multiple monitors are not working in Video Wall

To configure multiple display settings go to Control Panel > All Control Panel Items >Display > Screen ResolutionThen select Extend these displays option in multiple displays dropdown list and click onOK button to save changes.

Go to Contents


6/7

6 | P a g e


www.i2vsys.com

12. Poor Video Quality

By Following these steps you can increase Video quality.

1. Click on Start menu and Open Run2. Type "dxdiag" in Run and click "OK".

3. Click on Display Tab.

4. Check "Direct Draw Acceleration" and "Direct3D Acceleration " Status if they are Notavailable ,Then First Please Install Display or Graphics Driver in Your System5. If they are Installed But not ENABLED or showing DISABLE Follow these steps toEnable them

For Windows XP or window server 2003

1) Right click on desktop and open properties

2) Click on setting Tab.3) Click on advanced.4) Click on troubleshoot.5) Check "Hardware Acceleration" and Make it FULL6) Click OK and FINISH

For window Vista or window 7 OR window server 2008

1) Right click on desktop and open personalize2) Click on Display Settings3) Click on Advanced Setting

4) Click on Troubleshoot.5) Click on Change Setting.

6) Check "Hardware Acceleration" and Make it FULL

7) Click OK and FINISH

OR

There is one alternate solution to increase the video quality, But keep in Mind that thisway is less preferable because this takes much CPU. If you want to use this method thenfollowing these steps:-1) Open Live view client2) Click on Settings Button

Go to Contents


7/7

7 | P a g e


www.i2vsys.com

13. Unable to set Archive setting on ftp location in Windows 7 OSIn case you are unable to set archive setting on ftp location in Windows 7 OS.Please follow the below mentioned steps.1. Open Control Panel > Administrative Tools> Internet Information Services

Manager

2. Right click on Parent node from left side and click on 'Add FTP Site'

3. Enter FTP site name and set any physical path e.g. (C:\myphysicalpath)

4. In Authorization section, select All users and permission as Read and Writewhichever applicable and Finish

5. Now highlight the FTP site name so that you can open 'FTP SSL Settings'

6. Open 'FTP SSL Settings' and select 'Allow SSL connections' and save (Saveoption will appear as soon as you select any other node from left panel).

Go to Contents

i2v troubleshooting guide

Documents