ia webinar virtual leadership deck
TRANSCRIPT
Chief Marketing Officer,
Interaction Associates
Principal, ZOOM
CEO Emeritus, Interaction Associates
© Interaction Associates
Managers
are leaders,
but not all
leaders
manage…
• Rightness of cause
• Reasoning and clarify of
thinking
• Emotional connection
• Planning
• Organizing
• Directing
• Controlling
• Evaluating
73% Managing Conflict
69% Making Decisions
64% Expressing Opinions
48% Producing Quality Deliverables
47% Generating Innovative Ideas
94% Inability to read nonverbal cues
85% Absence of collegiality
81% Difficulty establishing rapport & trust
77% Difficulty seeing the whole picture
68% Reliance on email and telephone
• “How do I get/keep people on the same page?”
• “How do I build rapport and trust?”
• “How can I increase involvement without losing
control?”
• “How do I encourage people to give direct
feedback?”
• How can I effectively manage performance from
afar?
• “How do I manage (even leverage) differences?
19 © Interaction Associates Inc. 10/17/2012 19 © Interaction Associates Inc. 10/17/2012
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23 © Interaction Associates Inc. 10/17/2012 23 © Interaction Associates Inc. 10/17/2012
Build a Plan
& Operating
Agreements
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27 © Interaction Associates Inc. 10/17/2012 27 © Interaction Associates Inc. 10/17/2012
I ASKED FOR
A,B,C.
YOU GAVE ME
A,B,C.
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29 © Interaction Associates Inc. 10/17/2012 29 © Interaction Associates Inc. 10/17/2012
Tell It From the Heart VALUES
MISSION
VISION
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Seek Maximum
Involvement in
Decision-
Making
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1. What’s the decision?
2. Who are the
stakeholders?
3. What level of
involvement will each
have?
4. How will I communicate
the decision-making
approach to them?
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37 © Interaction Associates Inc. 10/17/2012 37 © Interaction Associates Inc. 10/17/2012
“This is what happened…”
(the facts)
“This was the
impact on me (facts)
or on others…”
(perceptions or
facts)
“What’s your
perception of what
happened?”
“Here’s my request…”
BUILD AN AGREEMENT
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© Interaction Associates
Set up the logistics
Define the purpose
Create the agenda
Clarify the process
Facilitate discussion
Define the issue
Analyze the issue
Generate options
Weigh the options
Resolve conflict
Make decisions
Build action plan
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50 © Interaction Associates Inc. 10/17/2012 50 © Interaction Associates Inc. 10/17/2012
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© Interaction Associates
TRUST TOOLKIT:
Strategies for Building
Trust and Involvement
Something Special for You
© Interaction Associates
Discount code coming in your email, along with slides & Trust Toolkit.
UPCOMING ONLINE PROGRAMS
Virtual Leadership Series Leading Virtual Teamwork
Facilitating Virtual Meetings Leading Online Meetings
To Access Archive: http://bit.ly/lead_v
© Interaction Associates
If you are kind of person who…
…learns best 1:1 as distinct from in a group training, you
can work with our coaching partner, ZOOM Collaborate, to
explore a very practical, skills-based coaching program on
Leading Virtually.
The coaching relationship starts with a free, no
obligation personal audit of your virtual leadership. To
learn more contact: [email protected]
Chief Marketing Officer,
Interaction Associates
Principal, ZOOM
CEO Emeritus, Interaction Associates