i’d rather be… i’d rather be… my health navigator log ...health navigator. henry ford health...

Personally Coordinating Your Care + Saving You T

ime +

Giv

ing

You

Peac

e of

min

d

I’d rather be…

Henry Ford

Health Navigator

golfing

fishing

gardening

visiting

I’d Rather Be…

When you or someone you’re caring for needs healthcare—either for routine exams and screenings or to address a more serious health condition—the last thing you need is to worry about the administrative details of finding the right providers, scheduling appointments, completing forms, figuring out what your insurance covers and making sure everyone providing care for you or your loved one is on the same page.

DTE Energy recognizes that dealing with healthcare can be, at times, overwhelming. To help you “navigate” through the healthcare industry, DTE Energy has partnered with Henry Ford Health System and Henry Ford Medical Group to offer a program for DTE Energy employees and retirees who are age 55 and above, spouses and those employees

caring for a loved one age 55 and above—called Henry Ford Health Navigator.

Henry Ford Health Navigator is designed to help you easily manage your healthcare (or the care of your senior family member) by offering convenient, confidential support when using Henry Ford providers or facilities.

With a single phone call, a Health Navigator Personal Care Coordinator will help arrange your care, so you can spend more time doing the things you enjoy!

Just think of all the other things you’d rather be doing…

doing the things I enjoy—and now I can, thanks to Henry Ford Health Navigator!

Henry Ford

Health Navigator1-888-331-9661

Monday–Friday 8a.m.– 5p.m.Email: [email protected]

Henry Ford



Personally Coordinated Care + Time Saver + Peace of mind

Are You Caring for An Adult Family Member? Consider the dTe energy eldercare Support Group

This helpful resource is currently available at the Downtown Headquarters and the Ann Arbor Center. It provides DTE Energy employees who are currently (or planning on) caring for a senior loved one, with a safe place to: learn from eldercare experts through educational presentations; share stories, tips and resources with peers going through similar situations; and gather useful information and gain needed support.

Interested? To learn more or to join a support group call: Energize Your Life at 313-235-6229 or email: [email protected].

© DTE 2011

My Health Navigator Log

Date Reason for My Call Personal Care Coordinator Action Steps/Timing


Henry Ford

Health Navigator

Henry Ford Health Navigator Let’s You Focus on the Things that Matter MostJust ask Helen.

“My husband has a number of health conditions, which require numerous doctor’s appointments,

tests and lab work. Rather than being out on the golf course, happily gardening or having

lunch with friends, we are on the phone scheduling multiple appointments, trying to get him in to see a hard-to-reach specialist, tracking down lab results and figuring out what our insurance will

cover. And that’s not to mention trying to decipher complicated procedure codes

and untangling our medical bills.

Having a health condition is difficult enough, but dealing with all the coordination just adds to the stress. Thank goodness Henry Ford Health Navigator has taken this huge burden off my shoulders. Now I can focus on what really matters—being there for my husband, providing emotional support and helping him heal.”

[ can we add a quote here?]

+ Who is Eligible • Active DTE Energy employees and spouses age 55 and above

• DTE Energy retirees and spouses age 55 and above

• Employees of any age who serve as a caregiver to a family member who is age 55 or above and eligible to use the Henry Ford Health System.

+ How It Works It’s simple. Whether you need help finding a Henry Ford Medical Group provider, locating a Henry Ford after-hours clinic, scheduling appointments or tests, completing various Henry Ford Health System forms or clarifying insurance coverage, call the Health Navigator toll-free phone number at 1-888-331-9661 or

email: [email protected].

There is no cost for using Health Navigator and eligible members may call as often as

needed—no call limit. You also are not required to have DTE Energy benefit

coverage to participate. Care Coordinators are available to

take your call Mon.– Fri. 8a.m. to 5p.m.

How the Program WorksHenry Ford Health Navigator helps you navigate Henry Ford Health System and maximize your healthcare benefits. The service connects you with a Personal Care Coordinator who is specially trained to assist with a variety of health-related needs. For Your Quick Reference

Separate these cards along the perforation. Place one in your wallet and give the other to your spouse or loved one you are caring for who is age 55 or older.

Coordinating all your healthcare needs, including:

• Schedule appointments, tests and labs• Find Henry Ford providers and facilities• Request an escort at Henry Ford hospital locations• Get answers to registration, insurance or billing questions

Save You TiMe

• Coordinate all aspects of your care at Henry Ford with one phone call.

• Arrange second opinions within the Henry Ford Medical Group.

• Connect established Henry Ford Medical Group members with a registered nurse who can help answer general health, medication or test questions.

• Put you in contact with a billing representative to address your Henry Ford insurance and/or billing questions.

• Save you hours of research time by referring you to Henry Ford skilled nursing communities or assisted living communities.

• Provide contact information for other major social service agencies (including transportation, adult daycare, in-home healthcare and more).

Give You Peace of Mind

• Give you a place to turn and an added resource during a hospital stay.

• Arrange, by request, for a personal escort who will meet you or your loved one at a Henry Ford hospital lobby and walk you to and from your appointment(s).

• Serve as an especially helpful resource for caregivers of loved ones over age 55—offering remote access to managing their care at Henry Ford.

How Personal Care Coordinators Can Help YouOne call and you are directly connected to one of Henry Ford’s Personal Care Coordinators who will handle the administrative aspects of your care so you can focus on the more enjoyable things in life.

Personally Coordinate Your CaRe

• Connect you with the right Henry Ford Medical Group provider to best meet your needs.

• Help you locate various Henry Ford facilities—from hospital locations to after-hours clinics to multi-specialty medical centers and other outpatient centers.

• Schedule appointments, such as doctor visits, annual screenings, testing, imaging or other procedures.

• Provide medical record transfer authorization forms to use when transferring medical records, x-rays and lab results from outside providers to a Henry Ford Medical Group provider.

Respecting Your Privacy

Henry Ford Personal Care Coordinators are are specially trained to handle each case with the utmost confidentiality. They follow careful protocols that comply with all governmental privacy standards to ensure your medical and personal information is fully protected and held confidential. dTe energy does not receiveorhaveaccesstoanyofyourconfidential information.

+ What You Can Expect You will speak directly with a Personal Care Coordinator— no recordings or phone trees—who will work with you one-on-one to handle your questions and coordinate any care at Henry Ford.

The first time you call, the Personal Care Coordinator will spend a few minutes gathering necessary background information to ensure they can provide the best solutions for your situation. If the Personal Care Coordinator is unable to assist you directly with an issue, you will receive a return call from an appropriate resource by the end of the next business day.

+ Seamless Support To save you time and offer continuity of care, Personal Care Coordinators use a Care Record Management System. This means that regardless of which Personal Care Coordinator you speak with, they can pull up your file and have immediate access to notes from past calls so you don’t have to spend time bringing them up to speed.

Getting Started

If you meet the eligibility requirements and you are seeking assistance with care through Henry Ford providers or facilities, simply call the toll-free number or email us and provide your name. The Personal Care Coordinator will confirm your eligibility and then assist you accordingly. It’s that easy!



Henry Ford Health Navigator Let’s You Focus on the Things that Matter MostJust ask Helen.

“My husband has a number of health conditions, which require numerous doctor’s appointments,

tests and lab work. Rather than being out on the golf course, happily gardening or having

lunch with friends, we are on the phone scheduling multiple appointments, trying to get him in to see a hard-to-reach specialist, tracking down lab results and figuring out what our insurance will

cover. And that’s not to mention trying to decipher complicated procedure codes

and untangling our medical bills.

Having a health condition is difficult enough, but dealing with all the coordination just adds to the stress. Thank goodness Henry Ford Health Navigator has taken this huge burden off my shoulders. Now I can focus on what really matters—being there for my husband, providing emotional support and helping him heal.”

[ can we add a quote here?]

+ Who is Eligible • Active DTE Energy employees and spouses age 55 and above

• DTE Energy retirees and spouses age 55 and above

• Employees of any age who serve as a caregiver to a family member who is age 55 or above and eligible to use the Henry Ford Health System.

+ How It Works It’s simple. Whether you need help finding a Henry Ford Medical Group provider, locating a Henry Ford after-hours clinic, scheduling appointments or tests, completing various Henry Ford Health System forms or clarifying insurance coverage, call the Health Navigator toll-free phone number at 1-888-331-9661 or

email: [email protected].

There is no cost for using Health Navigator and eligible members may call as often as

needed—no call limit. You also are not required to have DTE Energy benefit

coverage to participate. Care Coordinators are available to

take your call mon.– Fri. 8a.m. to 5p.m.

How the Program WorksHenry Ford Health Navigator helps you navigate Henry Ford Health Systems and maximize your healthcare benefits. The service connects you with a Personal Care Coordinator who is specially trained to assist with a variety of health-related needs. For Your Quick reference

Separate these cards along the perforation. Place one in your wallet and give the other to your spouse or loved one you are caring for who is age 55 or older.



Save You Time

• Coordinate all aspects of your care at Henry Ford with one phone call.

• Arrange second opinions within the Henry Ford Medical Group.

• Connect established Henry Ford Medical Group members with a registered nurse who can help answer general health, medication or test questions.

• Put you in contact with a billing representative to address your Henry Ford insurance and/or billing questions.

• Save you hours of research time by referring you to Henry Ford skilled nursing communities or assisted living communities.

• Provide contact information for other major social service agencies (including transportation, adult daycare, in-home healthcare and more).

Give You Peace of mind

• Give you a place to turn and an added resource during a hospital stay.

• Arrange, by request, for a personal escort who will meet you or your loved one at a Henry Ford hospital lobby and walk you to and from your appointment(s).

• Serve as an especially helpful resource for caregivers of loved ones over age 55—offering remote access to managing their care at Henry Ford.

How Personal Care Coordinators Can Help YouOne call and you are directly connected to one of Henry Ford’s Personal Care Coordinators who will handle the administrative aspects of your care so you can focus on the more enjoyable things in life.

Personally Coordinate Your Care

• Connect you with the right Henry Ford Medical Group provider to best meet your needs.

• Help you locate various Henry Ford facilities—from hospital locations to after-hours clinics to multi-specialty medical centers and other outpatient centers.

• Schedule appointments, such as doctor visits, annual screenings, testing, imaging or other procedures.

• Provide medical record transfer authorization forms to use when transferring medical records, x-rays and lab results from outside providers to a Henry Ford Medical Group provider.

respecting Your Privacy

Henry Ford Personal Care Coordinators are are specially trained to handle each case with the utmost confidentiality. They follow careful protocols that comply with all governmental privacy standards to ensure your medical and personal information is fully protected and held confidential. dTe energy does not receiveorhaveaccesstoanyofyourconfidential information.

+ What You Can Expect You will speak directly with a Personal Care Coordinator— no recordings or phone trees—who will work with you one-on-one to handle your questions and coordinate any care at Henry Ford.

The first time you call, the Personal Care Coordinator will spend a few minutes gathering necessary background information to ensure they can provide the best solutions for your situation. If the Personal Care Coordinator is unable to assist you directly with an issue, you will receive a return call from an appropriate resource by the end of the next business day.

+ Seamless Support To save you time and offer continuity of care, Personal Care Coordinators use a Care Record Management System. This means that regardless of which Personal Care Coordinator you speak with, they can pull up your file and have immediate access to notes from past calls so you don’t have to spend time bringing them up to speed.

Getting Started

If you meet the eligibility requirements and you are seeking assistance with care through Henry Ford providers or facilities, simply call the toll-free number or email and provide your name. The Personal Care Coordinator will confirm your eligibility and then assist you accordingly. It’s that easy!



Personally Coordinating Your Care + Saving You T

ime +

Giv

ing

You

Peac

e of

min

d

I’d rather be…

Henry Ford

Health Navigator

golfing

fishing

gardening

visiting

I’d Rather Be…

When you or someone you’re caring for needs healthcare—either for routine exams and screenings or to address a more serious health condition—the last thing you need is to worry about the administrative details of finding the right providers, scheduling appointments, completing forms, figuring out what your insurance covers and making sure everyone providing care for you or your loved one is on the same page.

DTE Energy recognizes that dealing with healthcare can be, at times, overwhelming. To help you “navigate” through the healthcare industry, DTE Energy has partnered with Henry Ford Health System and Henry Ford Medical Group to offer a program for DTE Energy employees and retirees who are age 55 and above, spouses and those employees

caring for a loved one age 55 and above—called Henry Ford Health Navigator.

Henry Ford Health Navigator is designed to help you easily manage your healthcare (or the care of your senior family member) by offering convenient, confidential support when using Henry Ford providers or facilities.

With a single phone call, a Health Navigator Personal Care Coordinator will help arrange your care, so you can spend more time doing the things you enjoy!

Just think of all the other things you’d rather be doing…

doing the things I enjoy—and now I can, thanks to Henry Ford Health Navigator!

Henry Ford



Henry Ford




Are You Caring for An Adult Family Member? Consider the dTe energy eldercare Support Group

This helpful resource is currently available at the Downtown Headquarters and the Ann Arbor Center. It provides DTE Energy employees who are currently (or planning on) caring for a senior loved one, with a safe place to: learn from eldercare experts through educational presentations; share stories, tips and resources with peers going through similar situations; and gather useful information and gain needed support.

Interested? To learn more or to join a support group call: Energize Your Life at 313-235-6229 or email: [email protected].

© DTE 2011

My Health Navigator Log

Date Reason for My Call Personal Care Coordinator Action Steps/Timing


Henry Ford

Health Navigator

i’d rather be… i’d rather be… my health navigator log ...health navigator. henry ford health...

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