ian r fielder ‘fm service industry perspective usa and the u.k.’
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Ian R Fielder ‘FM Service Industry Perspective USA and The U.K.’. A Global View of Facilities Management. In the beginning there was FM? Typical corporate structure The Supplier Base! Where in the World Why are people attracted to It? Understanding the business strategy - PowerPoint PPT PresentationTRANSCRIPT
Ian R Fielder
‘FM Service Industry Perspective USA and The U.K.’
A Global View of Facilities Management
In the beginning there was FM?
Typical corporate structure
The Supplier Base!
Where in the World
Why are people attracted to It?
Understanding the business strategy
What is Facilities Management Today?
FM tomorrow?
What is Integrated Facilities Management?
Core Business
Accounts ITPersonnel
PurchasingDistributionTransport
Property & Facilities
Focus on Core Business Reduced Costs Increased Flexibility Improved Service Quality Introduce Best Practice Establish a Vehicle for Change
Drivers for Drivers for ChangeChange
Typical Corporate Structure
StrategicStrategic
TacticalTactical
OperationalOperational
Typical Corporate Structure
FleetFleetManagementManagement ProjectsProjects FabricFabric LandscapeLandscape
CleaningCleaning CateringCatering SecuritySecurity M&EM&E
OperationalOperational OfficeOfficeServicesServicesPurchasingPurchasing
Typical Corporate Structure
OperationalOperational
M&EM&Eandand
SecuritySecurity
CateringCatering&&
CleaningCleaning
OfficeOfficeServicesServices
&&PurchasingPurchasing
&&FleetFleet
ManagementManagement
Typical Corporate Structure
OperationalOperational
M&EM&Eandand
SecuritySecurity
CateringCatering&&
CleaningCleaning
OfficeOfficeServicesServices
&&PurchasingPurchasing
&&FleetFleet
ManagementManagement
StrategicStrategic
TacticalTactical
OperationalOperational
FleetFleetManagementManagement ProjectsProjects FabricFabric LandscapeLandscape
CleaningCleaning CateringCatering SecuritySecurity M&EM&E
OperationalOperational OfficeOfficeServicesServicesPurchasingPurchasing
Non-coreNon-core
ConsolidationConsolidation
FacilitiesFacilitiesManagementManagement
The Supplier Base
Single Service Providers
Con
stru
ctio
n Profession
s
Management Buy-Outs
Key Clients in EuropeUKUKUKUK
3COM AMEX BARCLAYS BANK BAT BP CSC EDS EXXONMOBIL BAE SYSTEMS IBM PERKINS
3COM AMEX BARCLAYS BANK BAT BP CSC EDS EXXONMOBIL BAE SYSTEMS IBM PERKINS
BELUXBELUXBELUXBELUX IBM BP EWALS CARGO
CARE JOHNSON &
JOHNSON MEDICAL ASG JP MORGAN BANK LEVEL 3
IBM BP EWALS CARGO
CARE JOHNSON &
JOHNSON MEDICAL ASG JP MORGAN BANK LEVEL 3
HOLLANDHOLLANDHOLLANDHOLLAND
IBM INTERPAY CSC PHILIPS BP MINDPORT TELEMEDIA
IBM INTERPAY CSC PHILIPS BP MINDPORT TELEMEDIA
NORWAYNORWAYNORWAYNORWAY
IBM PRICEWATER-
HOUSE COOPERS
IBM PRICEWATER-
HOUSE COOPERS
SWEDENSWEDENSWEDENSWEDEN IBM UPPSALLA UNI. SUN MICRO
IBM UPPSALLA UNI. SUN MICRO
DENMARKDENMARKDENMARKDENMARK IBM CSC BRUHN (CANON) ERICSSON
IBM CSC BRUHN (CANON) ERICSSON
FINLANDFINLANDFINLANDFINLAND IBM ORACLE
IBM ORACLE
IRELANDIRELANDIRELANDIRELAND
IBM IBM
FRANCEFRANCEFRANCEFRANCE SUN
MICROSYSTEMS GE MEDICAL GE CAPITAL
FLEET SERVICES LEVEL 3
SUN MICROSYSTEMS
GE MEDICAL GE CAPITAL
FLEET SERVICES LEVEL 3
PORTUGAPORTUGALL
PORTUGAPORTUGALL IBM
PRICEWATER HOUSE COOPER
IBM PRICEWATER
HOUSE COOPER
GERMANYGERMANYGERMANYGERMANY SFLB BERLIN BELL ATLANTIC JC AUTO (ASG) WACKER CHEMIE SUN MICRO DEUTSCHE BAHN
SFLB BERLIN BELL ATLANTIC JC AUTO (ASG) WACKER CHEMIE SUN MICRO DEUTSCHE BAHN
ITALYITALYITALYITALY
ENI-AGIP IBM PHARMACIA SICOR GFT FERRE BULL PRUDENTIAL INFOSTRADA
ENI-AGIP IBM PHARMACIA SICOR GFT FERRE BULL PRUDENTIAL INFOSTRADA
GREECEGREECEGREECEGREECE IBM BP/MOBIL PRICEWATER
HOUSE COOPER
IBM BP/MOBIL PRICEWATER
HOUSE COOPER
TURKETURKEYY
TURKETURKEYY IBM IBM
ISRAELISRAELISRAELISRAEL IBM 3COM
IBM 3COM
SPAINSPAINSPAINSPAIN CISCO BRITISH COUNCIL IBERDOLA BP/MOBIL SUN MICRO BANK OF AMERICA
CISCO BRITISH COUNCIL IBERDOLA BP/MOBIL SUN MICRO BANK OF AMERICA
SOUTH AFRICASOUTH AFRICASOUTH AFRICASOUTH AFRICA IBM EDS BAT SAB OLD MUTUAL INSURANCE ORACLE VODACOME SUN HOTELS
IBM EDS BAT SAB OLD MUTUAL INSURANCE ORACLE VODACOME SUN HOTELS
SWITZERLANDSWITZERLANDSWITZERLANDSWITZERLAND SUN MICRO NOVARTIS
SUN MICRO NOVARTIS
JCIFM Across the World
Providing Services for over 1 Billion sq. ft. of
property
2
13
4
95
14
68
7
10
11
15
16
1718
12
13
JCI Corporate HQ JCI Corporate HQ
Milwaukee, WIMilwaukee, WI
JCIFM HQJCIFM HQ
AtlantaAtlanta
CanadaCanada
BrazilBrazil
United KingdomUnited Kingdom
GermanyGermany
FranceFrance
ItalyItaly
NetherlandsNetherlands
SpainSpain
ScandinaviaScandinavia
BelgiumBelgium
SEMEASEMEA
(Portugal, Greece, (Portugal, Greece,
Turkey, M.East)Turkey, M.East)
ThailandThailand
MalaysiaMalaysia
Singapore/Hong KongSingapore/Hong Kong
AustraliaAustralia
South AfricaSouth Africa
JapanJapan
1
2
8
6
9
3
5
4
7
10
12
13
14
15
11
16
18
17
19
19
Business Context
Understanding the Business Strategy
FulfilmentFulfilment
Develop theDevelop the
ImplementationImplementation
PlanPlan
Provide & Manage the Working EnvironmentProvide & Manage the Working Environment
Implement the PlanImplement the Plan
Manage & Operate Manage & Operate
the Estate the Estate
Mission & CSFsMission & CSFs Business TrendsBusiness Trends Financial ObjectivesFinancial Objectives Core/Non Core DirectionCore/Non Core Direction
ImageImage OrganisationOrganisation Info SystemsInfo Systems
Performance ReviewPerformance Review Market AnalysisMarket Analysis Workplace InnovationWorkplace Innovation Financial Risk AnalysisFinancial Risk Analysis
Prepare Outline BriefPrepare Outline Brief Negotiate with AuthoritiesNegotiate with Authorities Appoint the TeamAppoint the Team
Risk Management StrategyRisk Management Strategy Measurement CriteriaMeasurement Criteria
Project ManagementProject Management DesignDesign ConstructionConstruction Procurement Procurement Control of Cost, Risk &Control of Cost, Risk & Programme Programme Marketing & DisposalMarketing & Disposal
Asset ManagementAsset Management Estate ManagementEstate Management Building & Services Building & Services
ManagementManagement Change ManagementChange Management Statutory ComplianceStatutory Compliance Environment Health & Environment Health &
SafetySafety User SatisfactionUser Satisfaction Measure PerformanceMeasure Performance
Understand theUnderstand the
BusinessBusiness
StrategyStrategy
Property StrategyProperty Strategy
Identify the OptionsIdentify the Options Procurement RouteProcurement Route Lease vs BuyLease vs Buy Workplace DevelopmentWorkplace Development
Develop theDevelop the
DevelopmentDevelopment
Johnson Controls in the UKIntegratedIntegrated
Facility ManagementFacility Management
Real EstateServices
Real EstateServices
Design andConstructionDesign and
ConstructionFacilities
ManagementFacilities
Management
SiteServices
SiteServices
Lease Admin and Auditing
Real Estate Reporting
Asset Mgmt
Space Planning Construction Mgmt Space Utilisation
Strategies Engineering
Services Workplace
Consulting
Client Interface Service Delivery
Performance Operation Budget
Accountability Contract Management Change Management
Reprographics
Mailroom Security Food
Services Reception Telephonists
FinancialManagement and
Reporting
FinancialManagement and
Reporting
InformationTechnologyInformationTechnology
Vendor Management and
Purchasing
Vendor Management and
Purchasing
Technical and Environmental
Support
Technical and Environmental
Support
Human Resources
Human Resources
Budgeting Billings Accounts Payable
Work Control Data Warehouses Strategic Planning
Purchasing Subcontract Mgmt Specifications and
Applications
Engineering Support Safety Training Quality Training
Labour Relations Wage and Benefit Mgmt Staff and Transitions
Help DeskHelp Desk
Building ServicesBuilding Services
Operations & Maintenance
Cleaning Rearrangements Energy
Management
Quality Building Environments
Safe & Secure
Healthy
Comfortable
Productive
Energy Efficient
World leader in creating and managing Quality Building Environmentsthat are:
By using global, expert knowledge of buildings to provide technologically advanced, innovative solutions
Johnson Controls in the USA
Facility Operations Services:
Operations & Maintenance
Building Management Systems
Systems Integration incl. Fire & Security
Computerised Maintenance Management
Financed Projects/Retrofits
Energy & Environmental Control
HVAC/Refrigeration Products
Our Service Philosophy
Understanding Client’sBusiness Needs
Consistent National Approach
Asset Management
Business Continuity
EnergyManagement
What is ‘Facilities Management’ Today?
Non-coreContracted
Services
TechnicalMaintenance
RefuseCollection
CarparkManagement
PublicInfrastrutureMaintenance
Other
CorporateSupport
Infrastructure
IT
Payroll
Fleet
TempStaff
Legal
WorkplaceRelated
AssetOwnership
AssetManagement
PropertyManagement
FacilitiesManagement
TechnicalServices
CommodityServices
The Market Today
Roadmap IT
Petrochemical
Government
Finance
Manufacturing
Pharmaceutical
Telecommunication
Dri
vers
Focus on Core Business Reduced Costs Increased Flexibility Improved Service Quality Introduce Best Practice Establish a Vehicle for Change Risk Transfer
Outsourcing: Are we only at the beginning?
What has changed? Commercial PFI’s
Asset Purchase & lease back
Short term lets
Globalisation
People are the asset
The Shared Service Business Unit