[iave 2014] language management in int'l events (volunteering)
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www.nien.com/iave2014TRANSCRIPT
Language Managementin INT’L Events
Nien Chen (Taiwan)Sep 18, 2014
Bridging the Gap between the Organizations and the Volunteers
Deaf-Olmypics 2009
AUS Team
Kelly FongGold Medal, Tennis
Nien ChenCSR Dept.,Palmforce Software
Here
≒ x 214
≒
23 Million People
10%
100+ Skaters12,000+ Tickets
350 Volunteers
340+Local (TW)
10+Foreign (JP & KR)
Obtained the Host Right
Figure Skating Union2011
Qualified Talents with INT’L Communication Skills
2011
INT’l Volunteer Program
An Initiative by CSR Dept., Palmforce Software
Volunteering Opportunities
Event Hosts
Students
Volunteers
Division Demand
TranslatorNews & Press 60+
AccommodationsAccreditationsCongress Hosting / CompetitionDopingTransportation
120+
General affairsMedicalVenue ServiceSecurity
170+
Workforce Demands
English AbilityRequirement
Division Demand
TOEIC 900TOEIC SW
180↑
TranslatorNews & Press 60+
TOEIC 750TOEIC SW
140↑
AccommodationsAccreditationsCongress Hosting / CompetitionDopingTransportation
120+
TOEIC 550TOEIC SW
120↑
General affairsMedicalVenue ServiceSecurity
170+
Language Management by Division
Major English Proficiency Exam in Taiwan
Students & Job Applicants
Test of English for International Communication
990
10
Cooperation with the CSR Dept. of ETS Taiwan
English Ability Validation
Resume Review
1
2
3Interview
Interview
200+ /
1,000+
English-spoken EnvironmentStudents
Event HostWorkforce Shortage
Work Exp. in World-Class Events
Effective Communication
“ Effective communication is a prerequisite for effective (human resource) management in any organization. Yet effective communication relies upon a shared language, a condition that is often not present in multilingual organizations. “
Dr. Anne-Wil Harzing (University of Melbourne)
國際新聞年會
Conf.
Competitions
國際新聞年會
Conf.
Competitions
2,500+ Volunteers
28+ Events
80 20
90% Univ.
10% High Sch.
Age 21
Youth ambassadors who build the trust and friendship
Volunteer Documentary
Jan Feb Mar Apr May Jun July Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun July Aug Sep0
1000
2000
3000
4000
5000
6000
5,000+Volunteer Applications
We bridge the Gap between the Organizations and the Volunteers