ibm domino doublecheck - engageengage.ug/.../$file/blug_ibmdominodoublecheck.pdf · domino...

© 2013 IBM Corporation

IBM Domino Doublecheck:Competitive Evaluation of Your IBM Notes/Domino InfrastructureViktor KrantzGlobal IBM Domino Doublecheck CoordinatorIBM SWG, IBM Collaboration Solutions


Agenda

Introduction IBM Domino Doublecheck – powered by Trust Factory

What is it and why should you & your customer care? Output from Analysis Prepare the Environment for Data Collection Contact information Questions


What you will learn

Benefits of a Domino Doublecheck engagement How to engage IBM for a Domino Doublecheck How to prepare the environment and collect the logs from customer What to expect from the analysis results

© 2013 IBM Corporation4

Scenario - A new version of Notes/Domino is released, and... Customers can view this as an opportunity to re-visit the Lotus Notes

decision ● A strong desire to move to the “Cloud”● New executives are unfamiliar with the value of Notes interface● Review competitive offerings

You know the customer's best choice is Notes/Domino● You instinctively know that an upgrade is more cost effective than a migration● You think that there is a way to prove that Notes/Domino is the right choice for the

customer, but you don't know how to prove it


Recommended Approach

Baseline Optimize Evaluate

Measure end user demand characteristics as the basis of compare

– User Profiling– Document I/O– Session

Concurrency– Network Traffic– Session Duration– Database

Transactions– Storage Usage

Profile– Compression Usage

Determine if the current environment can be optimized to reduce overall cost – “Future State”

– Server Consolidation

– Storage Reduction– Network Utilization– End User Patterns– Domino Platform– Licensing

Optimization

Compare “Future State” TCO with alternatives

– Cloud vs. On-premises

– Competitive alternatives including migration costs


Total Cost of Ownership (TCO)


Why Develop a Business Case?

Understanding the costs helps the customer make better decisions● What are their current costs today to support their Notes/Domino environment?● Which platform is best suited for their workload?● Which deployment model; SaaS, On-Premises, or Hybrid is best suited for their

needs?

Numbers are real, NOT imagined● Technical challenges are just a speed bump to someone determined to move off of

IBM Notes and Domino.● Emotions are difficult to control.

Numbers have a sobering effect


Why should I care?

You should care about customers continuing their investment in Notes & Domino.

● Customers choosing not to renew their investment in Notes & Domino may not invest in addition ICS software licenses.

● Customer renewals are excellent pending events to grow the base.● Investment in 3rd party solutions leveraging Notes/Domino are at risk

Revisiting a customers deployment can yield an opportunity for consolidation.

● Often times, we find that customers have consolidated their Domino environments, and are over licensed on the server.

● If the customer hasn't consolidated their environment, consolidation can free up budget that can be spent on new collaboration software.

Selling to an existing customer is always cheaper and easier than to “steal” a new customer


IBM Software Subscription & Support

Each year IBM spends billions of dollars on Software research. Renewing Subscription & Support (S&S) is one of the most cost- effective ways to protect your investments. Add New Capabilities with Subscription

● Get access to the latest product releases, fixes, and enhancements over the entire product lifecycle

● Streamline budgeting for software upgrades and migrations● Accelerate productivity, operational efficiency, and responsiveness to new business

challenges, while containing costs and resource requirements

Empower Employees with Support ● Access online self-help, download and support resources through the IBM Support

Portal – 24x7● 24/7 voice technical support for severity 1 issues● Robust online tools & web support;

Leverage IBM’s eSupport Tools


With IBM Notes and Domino you can create a more effective workforce through social email and applications experiences

Access your existing business applications through

modern web and mobile interfaces

Mobilize with the market's most comprehensive device and platform support

Integrate, develop and deploy new business applications easier and

faster than ever

Empower the 21st Century Workforce

Unleash business creativity (LOB) and unlock workforce productivity (IT) with a modern, social user interface

●Notes and Domino Social Edition: Empower the 21st century workforce through social email and social applications experiences●Notes Traveler 9.0: Empower the 21st century mobile workforce with comprehensive enterprise collaboration on broadest array of mobile devices and platforms


Agenda




IBM Domino Doublecheck - powered by Trust Factory

IBM has licensed it from Trust Factory Free engagement offered by IBM to select IBM Notes/Domino customers

● Now also offered so business partners can leverage for their customers

Domino Doublecheck is a proven method against competitive attacks. It provides the factual evidence you need in three major areas:

● User demand & usage patterns● Resources & capacity utilization● Overall system health and performance bottlenecks


Objectives

What are we expecting from you after this enablement● Contact your Domino Doublecheck coordinator before any engagements with your

customers to verify timeline

What can you expect from us after this enablement● Continued help with both collections and presentations to your customers

What can you offer your customers now?● Offer Domino Doublecheck at no cost to you


What is Domino Doublecheck?

Collects information Log data & configuration elements

● Off-site processing & analysis

Applied business intelligence● Comparison with industry averages

Interpretation● In line with customer scope & objectives


What does it provide?

In-depth understanding of:● User demand & system activity● Resources & capacity

Reduce cost & increase efficiency:● Quick Wins● Project Wins● Strategic Wins


Domino Doublecheck value proposition

Win competitive Notes engagements & retain/grow revenue● Health Check Analysis – Explain in detail how your or your customers can improve

deployments● Notes Application Analysis – Show how much you/they rely on Notes Applications

and how difficult it would be to migrate or go without support● Used to provide high quality TCO analysis – Show the Notes Savings over

competition

Win SmartCloud Proposals with quantitative analysis● Estimate Bandwidth requirements per site and user● Segment Users for Hybrid deployment consideration

Increase the effectiveness of proactive Notes engagements● Engage to analyze the current deployment● Provide data to help stake holders plan and justify Notes 8+ upgrade

Reduce cost & time● Existing engagements executing complex TCO analysis and Health Checks reduce

cost & time by as much as 50%.


Benefits of a Domino Doublecheck Analysis

With factual insight and comparison with industry benchmarks, the analysis will: Prevent over- & under- capacity in server, network, applications & storage

sizing Prove that their IBM Notes environment can run much cheaper and more

efficient after consolidation and clean up Assess total application landscape based on application usage and

determine server consolidation road map Understand the cost reduction opportunities within IBM Domino/Notes

environment Assess readiness for cloud based services based on user concurrency, end

user demand and usage patterns Identify real user demand on applications, so that migration cost and risk

void their business case.


When to engage with Domino Doublecheck?

Competitive situations● Reactively:

– customers highly appreciate this investment by IBM

– Competitive situations => we achieved 96.667% retainment on licenses + steal backs from MS

● Proactively:– Large and/or distributed environments

– Show optimization, cost & innovation potential on IBM platform strategy

CritSit / Support situations● Performance complaints● Security / Stability


Where has Domino Doublecheck been used

Used at customers for over 10 years Analyzed over 60 customer environments in the past 2 years Analyzed over 2.5M seats in the past 4 years


Flow of a Domino Doublecheck Engagement

Discuss● Benefits / Requirements / Expectations

Prepare● Default log settings, Need for workstation

Collection● 15 mins setup by IBM (on-site or remote with screen share)● 1-4 hours to run the collection (unattended)● 5-45 mins to upload (ftp)

Analysis (max 10 business days)● Data processing in Domino Doublecheck data warehouse together with

interpretation by IBM experts

Presentation● Sharing of results (on-site or online)● Explanation and drill-down in results

Receiving results


Deliverables of Domino Doublecheck Engagement?

Analysis charts and graphs all linked to pre-formatted spreadsheets presented by IBM experts

IBMs experts add findings, conclusions & recommendations relevant to scope & objectives

Pre-formatted spreadsheets with Pivot Tables Actionable facts for follow up activities


Agenda



Domino Environment Overview

End User Demand at ameripriseClassified by Demand Level

0% 25% 50% 75% 100%

User Sessions

Network Traffic(server to client)

Network Traffic(client to server)

DatabaseTransactions

DocumentReads

DocumentWrites

Extreme (3) Intensive (23) Moderate (211) Light (7,036)

End User Demand Characteristics

IBM WorldVision

0%

25%

50%

75%

100%

check new mail 19% 0% 0% 3% 0% 1%

system dbs 13% 4% 0% 5% 1% 1%

mail files 33% 24% 76% 54% 55% 72%

directories 16% 41% 3% 11% 11% 4%

applications 19% 31% 22% 27% 33% 23%

Notes Sessions Document Reads Document Writes Db Transactions Network Traffic Session Duration

Extreme high docreads on Directory databases

User Demand on 10,000 Databases

IBM WorldVision

0

1

10

100

1,000

10,000

100,000

1,000,000

10,000,000

100,000,000

1 10 100 1,000 10,000 100,000 1,000,000 10,000,000 100,000,000

KiloBytes Read from Server

Kilo

Byte

s Se

nt to

Serv

er

Application Domino Directory Mailfile Mailin database Server Mail Box System database

Extreme high network usage on Directory databases

Large amounts of application dbs in use

End User DemandNetwork Bandwidth Consumption

0

2,000

4,000

6,000

8,000

10,000

12,000

14,000

16,000

18,000

20,00020

12-0

8-18

00 04

08

12

16

20

2012

-08-

19 0

0 04

08

12

16

20

2012

-08-

20 0

0 04

08

12

16

20

2012

-08-

21 0

0 04

08

12

16

20

2012

-08-

22 0

0 04

08

12

16

20

2012

-08-

23 0

0 04

08

12

16

20

2012

-08-

24 0

0 04

08

12

16

20

Avg

per

Hou

r (kb

ps, t

o cl

ient

s)

Max Observed Average: 18,036

How Much is Notes Network Compression Used?

Enabled74%

Disabled26%

Includes Traffic from Users and Servers

Network Compression

# Users making use of

Notes Network Compression

0%

25%

50%

75%

100%

Persons Servers

% Ac

tive

User

s

Enabled

Disabled

Database Capacity Analysis

Type Database Deployed Used Percentage Deployed Used Percentage Deployed Used Percentage

Application 31,360 6,645 21% 19,036 4,569 24% 14,827 4,145 28%

Domino Directory 4,048 1,996 49% 99 78 79% 1,903 1,358 71%

Mailfile 21,515 12,554 58% 45,199 31,220 69% 11,143 9,879 89%

Mailin database 2,834 743 26% 1,442 814 56% 1,427 550 39%

QuickPlace 55 1 2% 2 0 2% 5 1 20%

Server Mail Box 58 41 71% 43 35 83% 58 41 71%

Grand Total 59,870 21,980 37% 65,820 36,717 56% 29,363 15,974 54%

DNA Average 35% 59% 51%

Unique ReplicasGB Database StorageNumber of Databases

Deployment Integrity

2 Group Cycles Detected

Integrity check # Databases

Duplicate Replica On Same Server 218

Duplicate Template On Same Server 8

Replicas Acting As Different Template 19

Same Replica But Different Inheritance 9

Grand Total 254

Document Type Full Names Name Variations

Group 21 21

Mailin/resrc 34 67

Person - 93

Unspecified 1 -

Grand Total 56 181

Grand Total 112 362

Entries appearing in multiple documents

Basic Security Checks

Access Level Databases Templates

Author 10 26

Depositor 2 7

Editor 1 0

Manager 1 2

Reader 49 10

(blank) 0 0

Grand Total 63 45

Databases with Anonymous Access

Variations found Accounts

'password' 121

'secret' 0

firstname 1

lastname 3

shortname 7

companyname 0

Grand Total 132

Internet Password Strength


Agenda




Prepare the Environment for Data Collection

Before the actual data collection can take place, there is usually a preparation meeting with the customer to make sure the necessary workstation(s), network connectivity and server settings are in place. After the server settings are modified accordingly, we need the logs to accumulate for at least 7 days. When NOT to perform data collections

● During Holiday seasons or right after– Remember that the tool will try to collect the last 7 days

● When there is a change of Daylight Savings Time

Limitations● When collection exceed 20-30K users contact you Domino Doublecheck support

contact. (You will need multiple collectors)● Time series reports are presented in the time zone from where the data collection

was performed


Notes.ini Settings

For Domino Doublecheck to be able to collect relevant information, the log settings on the servers should allow the servers to generate sufficient log information. Below is an overview of Notes.ini settings that are required. LOG_MAILROUTING=30

● Default = 20● Domino Doublecheck requires this to be 30 (or change the log level to

“informational” in the server’s Configuration document for version R5 or later).In many environments, this could be the only change in notes.ini that is required.

LOG = LOG.NSF,1,0,7,40000● The 4th parameter sets the number of days worth of data the log contains and thus

determines the Domino Doublecheck reporting period. Domino Doublecheck requires this to be at least seven days. The last parameter determines the maximum size of a log document.


Notes.ini Settings (Cont.)

Log_Sessions=1● Default = 0 or not set ● Domino Doublecheck requires this to be 1

Log_Replication=1● Default = 0 or not set ● Domino Doublecheck requires this to be 1


Verify the following default settings have not been altered

No_Force_Activity_Logging● By default this parameter isn’t set (0).● For Domino Doublecheck this setting should be either 0 or not defined, to allow

activity logging of all databases (instead of just the ones that have activity logging enabled in the database properties).

Log_Disable_Session_Info● By default this parameter isn’t set (0).● For Domino Doublecheck this setting needs to be either absent or set to 0 to allow

logging of user sessions.


Verify the following default settings have not been altered (cont.)

Replicator_Log_Nonevents● By default not set (0).● This is an optional Notes.INI setting that can be either 0 or 1. However, IBM

recommends that customers have the same setting across all servers that are in scope. In the default situation (or when Replicator_Log_Nonevents = 0), no replication activity data is recorded for replication sessions that don’t result in document updates. When set to 1, replication activity data will contain information about replication sessions to databases that did not result in updates (null-replication sessions).

Mail_Log_To_MiscEvents● By default this parameter is not set in the Notes.INI (0).● Domino Doublecheck requires this parameter to be absent or 0 to ensure mail

logging to Mail Routing Events instead of Miscellaneous Events.


Platform Statistics

Statistics collection can be configured through the Domino Monitoring Configuration database (events4.NSF) database. Domino Doublecheck requires that statistics are recorded every 60 minutes and that the servers in scope run the Collect task to enable recording of platform statistics. The Collect task can be loaded at startup by adding it to the ServerTasks= line in the Notes.INI, or by creating a Program document for each server in the Domino Directory.

The following Notes.INI settings must be verified on the servers in scope: Platform_Statistics_Disabled

● By default this parameter is not set (0).● To enable statistics-based reporting, Domino Doublecheck requires this parameter to

be not present or set to 0.

Platform_Statistics_Enabled● By default not present (0).● For statistics-based reports, Domino Doublecheck requires

platform statistics to be enabled (set to 1).


Server Tasks

To allow Domino Doublecheck to collect data on database activity, the Statlog task should be scheduled to run (daily) on the server(s) in scope during the collection period. This can be done by adding statlog to a ServerTasksAtx= entry in each server’s Notes.INI (by default it’s listed on the ServerTasksAt1 line), or by creating a Program document for the servers in the Domino Directory.

For Domino Doublecheck to be able to report about full text indexes, the Catalog task needs to be scheduled to run daily during the collection period. By default this is done through a ServerTasksAtx= line (where x represents the hour at which the task(s) will be started). The catalog task can also be scheduled through a Program document in the Domino Directory.


Server time synchronization

In order to be able to relate log events across different servers, all servers in scope should keep their system time synchronized.

It is also important to verify that the time zone settings on all servers are correctly reflecting the location of the server. Incorrect time zone settings on Domino servers will cause incorrect logging of timestamps for mail routing. This impacts the accuracy of Domino Doublecheck analysis in the area of mail routing.


Workstation setup

For performance reasons, you should disable any anti-virus checking on the workstation.

Prevent the workstation from Windows Updates and Power Off Check for sufficient disk space Check that the data directory is on a local drive


Workstation at customer site

Minimum Hardware:● 1.5 ghz processor with 2 cores● 2 GB RAM● 10 GB Free Local Disk● Wired network connection

(100Mb)

OS:● Windows XP or higher

Notes Client:● (English) 7.0.3 or higher● Notes data directory on

local hard drive

Example Performance Statistics - Windows 8 CTP running on VMWare Workstation 8


Agenda




Contact information

Viktor KrantzGlobal Domino Doublecheck CoordinatorIBM SWG, IBM Collaboration Solutions

@viktr

[email protected]

mailto:[email protected]


Questions


Legal disclaimer

© IBM Corporation 2013. All Rights Reserved.The information contained in this publication is provided for informational purposes only. While efforts were made to verify the completeness and accuracy of the information contained in this publication, it is provided AS IS without warranty of any kind, express or implied. In addition, this information is based on IBM’s current product plans and strategy, which are subject to change by IBM without notice. IBM shall not be responsible for any damages arising out of the use of, or otherwise related to, this publication or any other materials. Nothing contained in this publication is intended to, nor shall have the effect of, creating any warranties or representations from IBM or its suppliers or licensors, or altering the terms and conditions of the applicable license agreement governing the use of IBM software.References in this presentation to IBM products, programs, or services do not imply that they will be available in all countries in which IBM operates. Product release dates and/or capabilities referenced in this presentation may change at any time at IBM’s sole discretion based on market opportunities or other factors, and are not intended to be a commitment to future product or feature availability in any way. Nothing contained in these materials is intended to, nor shall have the effect of, stating or implying that any activities undertaken by you will result in any specific sales, revenue growth or other results.Performance is based on measurements and projections using standard IBM benchmarks in a controlled environment. The actual throughput or performance that any user will experience will vary depending upon many factors, including considerations such as the amount of multiprogramming in the user's job stream, the I/O configuration, the storage configuration, and the workload processed. Therefore, no assurance can be given that an individual user will achieve results similar to those stated here.All customer examples described are presented as illustrations of how those customers have used IBM products and the results they may have achieved. Actual environmental costs and performance characteristics may vary by customer.Microsoft and Windows are trademarks of Microsoft Corporation in the United States, other countries, or both.Intel, Intel Centrino, Celeron, Intel Xeon, Intel SpeedStep, Itanium, and Pentium are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries.UNIX is a registered trademark of The Open Group in the United States and other countries.Linux is a registered trademark of Linus Torvalds in the United States, other countries, or both. Other company, product, or service names may be trademarks or service marks of others.

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