ibm global services “procurement on demand” buying it services on demand
TRANSCRIPT
IBM Global Services
““Procurement on Procurement on Demand”Demand”
Buying IT Services on demandBuying IT Services on demand
IBM Global Services
•Who are IBM Global Services?•What can we do?•What do we mean by “on demand” services?•How is that relevant to running SAGE or other Applications?•Ways of discussing with IBM
Please feel free to ask questions throughout
AgendaAgenda
IBM Global Services
ƒ A technology companyƒ Core competency in hardware,
software & IT servicesƒ Leading & experienced player
in traditional outsourcing (managed operations)
What we are known for:
What we are:
ƒ A company that has led and achieved one of the most significant turnarounds in modern corporate history
ƒ The largest global services and consulting company in the world with range, reach and resilience second to none
ƒ The leader in technology and e-business
ƒ A transformation partner to senior executives leading business change
IBM has evolved from a traditional IT product and services company to a transformation partner capable of leading and managing business change
The IBM “Brand Perception”The IBM “Brand Perception”
IBM Global Services
IBM’s spread of products and services revenueIBM’s spread of products and services revenue
1%
41%
39%
15%Services
Hardware
Software
Financing
EnterpriseInvestments/Other
4%1%
4%
IBM Global Services
Employee Resources
IBM Global Services: our world wide capabilitiesIBM Global Services: our world wide capabilities
Canada11,000
U.S.56,000
North15,000
22,000
Asia Pacific
6,000
Latin America
5,000
Nordic
10,000
South
Central14,000
9,000
West
IBM Global Services
StrategicStrategic
OutsourcingOutsourcing
ServicesServices
Integrated Technology ServicesIntegrated Technology Services
Business Consulting ServicesBusiness Consulting Services
HELP ME DO IT HELP ME DO IT MANAGE IT FOR MEMANAGE IT FOR MEWHAT SHOULD I DO ?WHAT SHOULD I DO ?
BUSINESSBUSINESS
IITT
IBM Global Services - our portfolioIBM Global Services - our portfolio
e-business Strategy & Design Consulting
Digital Marketing & Brandinge-commerce ServicesSecurity & Privacy ServicesCustomer Relationship Management
Enterprise Resource Planning
Supply Chain Management Business Intelligence ServicesProcurement Services Web Application Developmente-business Skills DevelopmentCustom Systems Integration Knowledge Management Services
e-business Infrastructure ServicesIT ConsultingTotal Systems ManagementInfrastructure & Systems Management Services
Networking & Connectivity Services
Business Consulting & Recovery Services
Technical Support ServicesIT ConsolidationMidrange Express ServicesIT Product Training Services
e-business Hosting
ƒ web Hosting
ƒ Wireless Hosting
ƒ e-Markets
ƒ Storage Hosting
ƒ ASP Enablement
IT Outsourcing
Business Process Outsourcing
Application Management
Learning Learning ServicesServices
IBM IT Product Training
Skills Development Services for e-business
IBM Management Development Services
IBM Competency Development Services
IBM ERP Training Services
TEACH METEACH ME
APPROVED BUSINESS PARTNERSAPPROVED BUSINESS PARTNERS
IBM Global Services
IT Services Provision – a continuum of serviceIT Services Provision – a continuum of service
Storage and Backup ServicesMSS, Backup & Restore, Off-site Storage, Media Dist'n & Retention
Facilities ServicesHosting Space, Cross Connect, Facilities Equipment, Power, Analog Telephone Lines
Networking ServicesInternet Connectivity, VPN, Frame Relay, Router & Switch, IP Address Mgt, DNS, Wireless
Server ServicesPhysical Installation, Installation Services, Logical Build, Failover Config, Managed Server Support
Monitoring ServicesIP Ping, URL, Process, Threshold, Server, Keynote Perspective, Site & Component , Web Analytics-Surfaid
Performance ServicesLoad Balancing, Content Caching
Professional ServicesSite Infrastructure Design, Network Logical Design, ITS, BIS Consulting
Application Support ServicesStress Testing, Installation, Management
Support ServicesProcurement, On-site Ops, Technical Assistance, Project Mgt, Account Mgt, Customer Care Call Mgt
Security ServicesNetwork Intrusion Detection, Managed Firewall, Incident Management, Vulnerability Scanning, Virus Alert
IBM Global Services
Applicability of SAGE services for “on demand”Applicability of SAGE services for “on demand”
•IT Infrastructure “On demand”•Linux on demand (pay per “MIP”)•Capacity Upgrade on demand (pay per “live processor” for UNIX and OS400)•Storage on demand (pay per GB)•Network Capacity on demand (pay per Kbps)
•Management services “On demand”•Gain access to technical support skills “on demand”•Gain access to application support skills “on demand”
•Specialist skills•Pasporte, approved Busn Partner
IBM Global Services
Why are you interested?Why are you interested?
•If you need to upgrade or refresh your infrastructure, but may struggle with Capital Expenditure•If you have an implementation, with slowly ramping technical requirements and you want to avoid the “pay for peak” cost•If you would like a robust environment for your applications, but have capacity or other issues with your data centre•If you are embarking on a new project, and need to hire a “bubble” of skills in for the service•If you want someone else to be responsible and accountable for a business critical service
IBM Global Services
In SummaryIn Summary
•IBM Global Services are the worlds biggest IT service provider•IBM and our partners have the breadth of skill set to offer many IT services “on demand”•IBM can help you with your IT implementation problems, not just “tin sales”•If you would like to discuss how IBM Global Services can help you with your issues, please contact:
