ibm internal and business partner use only © 2014 ibm corporation maximo asset management (saas)...
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IBM Internal and Business Partner Use Only © 2014 IBM Corporation
Maximo Asset Management (SaaS) 7.5.1
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The SaaS ModelSoftware as a Service (SaaS) is a software delivery model, in which software function is delivered over the internet, managed by a vendor, and paid for on a subscription basis.
Perpetual License ModelPerpetual License Model Maximo Software as a ServiceMaximo Software as a Service
Integration
Pre-packaged
Provider supports multiple application codes, multiple application versions or a customized code for each customer.
Customer must support entire stack
One-to-many model to all contracted customers
Pay-for-use or subscription model
Customer can typically redirect resources for DB, system, and network admins to other projects
Customer makes buying decisions and is integrator and maintainer of all components
of the IT value stack
Customer makes application buying decisions. Provider makes decisions on components of the
IT value stack
Application
Services
Middleware
Operating System
Servers, Storage
Network Infrastructure
Application
Services
Middleware
Operating System
Servers, Storage
Network Infrastructure
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SaaS May Be An Attractive Model for Many Organizations
SaaS(Hosted, subscription)
Traditional (On-prem, perpetual)
OPEX vs. CAPEX Operational Expense Capital Expense
Cost Predictability Higher Lower
Skill/Staffing Requirements Lower Higher
Maintenance Costs Included in subscription 15-30% of license cost per year
Upgrades and patches Included – stay current Customer responsibility, cost
Support and infrastructure Included – focus on business Customer responsibility, cost
Customizations Preserved May hinder upgrades
Year 1 Year 2 Year 3 Year 4 Year 5 Year 6
SaaS Traditional
UpgradesMaintenance, support
staffing, and infrastructure
License (CAPEX) and implementation
Low initial -- OPEX Low, predictable yearly costs
SaaS Can Offer Flatter, More Predictable Costs
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What we’re seeing in the market…
• Trends• Increasing Prospective client queries, RFP’s (globally, across industries)
• Existing Client’s asking about SaaS
• Customers looking for a solution with low entry cost – transferring the “capital expense” to “operating expense” that a monthly SaaS subscription brings
• Also looking to reduce internal IT costs
• Trends• Increasing Prospective client queries, RFP’s (globally, across industries)
• Existing Client’s asking about SaaS
• Customers looking for a solution with low entry cost – transferring the “capital expense” to “operating expense” that a monthly SaaS subscription brings
• Also looking to reduce internal IT costs
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Maximo SaaS - What’s Included/What’s Not?
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What’s included with Maximo SaaS?
• Core Maximo Asset Management• Includes Maximo Everyplace (part of platform, no charge)• Contains IT asset management functions (supports OT use cases)
• Users can track the IT aspects of their enterprise assets (software, bios, firmware, etc.)
• Uses SCCD UI Skin (look, feel, left-hand nav bar, etc.)• Maximo Scheduler - only add-on product available
• No Industry Solutions or other add-on products available
• Delivered on IBM SoftLayer cloud infrastructure• Provisioned as single tenant instances
• Subscription based license model• Per user/per month/minimum 1 year contract
• Implementation Services – separate statement of work (bp, gbs)• Configurations (app designer, db config, automation scripts, workflows)• No custom coding (java)
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Maximo Solutions
Add-on Solutions
MaximoService Provider
MaximoScheduler
MaximoMobile
MaximoCalibration
MaximoLinear Asset
Manager
MaximoAsset
Configuration Manager
MaximoEveryplace
MaximoArchiving
MaximoHealth, Safety &Environment Mgr
MaximoAdapter for SAP
MaximoSpatial
Mobile Solutions
MaximoAdapter for Oracle
Maximo Asset Management
Essentials
Core SolutionsStand-alone solutions for asset, facility and real estate management.
Stand-alone solutions for asset, facility and real estate management.
Maximofor
Transportation
Maximofor Utilities
Maximofor Life Sciences
Maximofor Nuclear
Maximofor Oil & Gas
Industry Solutions Industry-specific capabilities for the unique requirements of asset-intensive industries.Industry-specific capabilities for the unique requirements of asset-intensive industries.
Additional options, used with core or industry solutions, provide deeper functionality for specific needs.Additional options, used with core or industry solutions, provide deeper functionality for specific needs.
Spatial HS&ECal Cal
MaximoAnywhere
MaximoAsset
Management
Everyplace
Maximo SaaS, includes Maximo,Everyplace (free) – with optional Scheduler as an add-on
We’re evaluating future releases with Industry Solutions and additional add-on’s
Maximo SaaS, includes Maximo,Everyplace (free) – with optional Scheduler as an add-on
We’re evaluating future releases with Industry Solutions and additional add-on’s
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Maximo SaaS will Be in SoftLayer Data Centers
•Hosted in state-of-the-art IBM SoftLayer data centers
•Active Data Centers• United States
•Dallas•Houston•San Jose•Seattle •Washington
• Amsterdam• Singapore
• Points of Presence accelerate performance and appear to be local
Note: Point of Presence is a physical location that houses servers and communication equipment to provide access points to the internet
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What is Included and Not Included in Maximo SaaS Offering?
Included in Standard Offering: One production instance One non-production instance (if required)* Maximo Everyplace VPN, LDAP, and e-mail for integrations to other
tools and systems (if required) Daily backups of data and configurations Systems admin., patching, maintenance Access to current release function 99.8% Availability Service Level Objective 99.8% Availability SLA (no charge)* 24 X 7 support for Sev 1 / Forum e-mail
support for Sev 2-4
Optional in Standard Offering: Additional non-production instances Expansion of non-production instances
Requires Separate Services Contract (SOW): Implementation services
• Application/Workflows configuration• VPN configuration• LDAP configuration• Integrations• Data transformation and migration
Application administration services• Managing users, security groups, etc.
Managed services (BP’s, GBS/GTS) Release Upgrade (under review)
Requires L0 Approval or Special Bid:• Deployments over 600 concurrent users or
under 30 named/10 concurrent users (L0)• Availability SLA > 99.8%• Other non-standard hosting or support
requirements or terms of use
Included in Standard Offering Not Included in Standard Offering
*These items are no additional charge, but must be selected in PPA
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DevOps: Roles and Responsibilities
24 x 7 Incident ManagementManage and Resolve Tickets
Problem ManagementManage and Resolve Recurring Problems
Server Services (OS/VM)Compliance, Health Checks and Patching
Security ComplianceITCS 104 and Middleware
Database ServicesManaging HADR, Backup, Performance
Application ServicesManaging app server/web server (Applying IFIX)Customer ProvisioningOff-boarding
OthersChange ManagementContinuous Delivery and Automated Provisioning
Customer Support Representative (CSR)• Initial contact• Reviews tickets
• determines if environment• or if Application specific• Routes to appropriate team
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Using IBM Service Engage
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1. Introduction2. Value Points3. Videos4. Screen Shots5. Blogs6. Customer Testimonials7. Twitter Streams8. How to Buy9. Get Help (online chat)10. Additional Resources
Maximo (SaaS) Solution – digital engagement
Simple, visual, dynamic Key messages spotlighted, autoplay Successes logos prominent Major “buttons” for actions
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IBM Service Engage -- http://serviceengage.ng.bluemix.net
Clicking on “Learn More” provides access to an overview (and video), screenshots, videos (demos), details and links to additional information
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Sample Screen shots
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Links to Additional Information
WhitepapersCase Studies
Analysts
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Maximo SaaS Licensing Model
• The SaaS version will have the following user license types:• Authorized User – a standard “full user” where each user is named
• Concurrent User – “full user” entitlement that sets the number of people who can be accessing the system at any given time
• Self Service Users – free, just like on-prem. No entitlement required, allows create/view of SSR and Desktop Req’s
• The SaaS version will have the following user license types:• Authorized User – a standard “full user” where each user is named
• Concurrent User – “full user” entitlement that sets the number of people who can be accessing the system at any given time
• Self Service Users – free, just like on-prem. No entitlement required, allows create/view of SSR and Desktop Req’s
• Simplified SaaS licensing model• Increased user type flexibility (casual, occasional, light-use, end users)• Aligns with SCCD license model
• Simplified SaaS licensing model• Increased user type flexibility (casual, occasional, light-use, end users)• Aligns with SCCD license model
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Thank you…
Questions?
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Back Up
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Maximo SaaS product
• Maximo SaaS built on GA product releases
• SmartCloud Control Desk 7.5.2
• Maximo Scheduler 7.5.2
• Tpae 7.5.0.5
• Maximo SaaS is a pre-built set of images provisioned into SoftLayer Cloud infrastructure
• WebSphere 7.0.x (with appropriate Fix Pack)
• DB2 9.7 (with appropriate Fix Pack)
• RedHat Linux 6.0 operating system
• DevOps configures the connectivity between Maximo and database
• Maximo SaaS image built from initial SCCD base image
• Maximo SaaS image receives additional changes
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Maximo SaaS applications
• Maximo EAM applications exposed through new SaaS license key
• No new applications created for Maximo SaaS
• Applications fall into two categories:
• Traditional EAM apps
• IT Asset Management apps
• CCMDB or Service Desk / Service Catalog applications are not licensed
• No CIs or CI-related applications
• No Incident / Problem / Change / Release applications
• No Service Catalog / Service Offerings applications
• Utility applications included from SCCD
• Quick Configure application (initial configuration and data import)
• ISM Content Installer (importing content packs)
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Tpae base capabilities
• All web-based tooling available to customer
• Workflow Designer
• Escalations
• Application Designer
• Database Configuration
• Automation Scripting
• Migration Manager
• Email capabilities
• Outbound notifications (relies upon pre-configured sendMail utility in the Linux OS)
• Inbound email processing – change request to DevOps (set up mail account)
• Reporting
• BIRT reports imported through Report Administration application
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Application changes
• Several application presentations modified for Maximo SaaS
• Hiding fields linked to un-licensed applications
• Example: CI, SLA
• Hiding Select Action menus linked to un-licensed apps
• Example: Service Desk Remote Diagnostics Agent
• Global Data Restrictions to hide application data tied to un-licensed apps
• Example: CI relationship definitions in Relationships app
• Other application changes
• Subset of system properties are read-only
• Prevents inadvertent modifications that would break the product environment
• DevOps can turn off the security restriction and edit the properties
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Limitations / Restrictions• All communications are over HTTPS
• No access to the product environments server-side file systems
• In general, Change Request or Ticket should be submitted to DevOps for activities tied to file systems
• Attached documents configuration
• Application deployment descriptor changes
• Log file access
• No command-line utilities (Example: importreports, configdb, maxinst)
• Integration Framework
• Outbound file export through External Systems ends up on server-side
• Workaround: Utilize application export-import functionality
• Axis-based web services deployment only
• OSLC interactions
• Client should be on the same VPN (configuration by DevOps required)
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Help and InfoCenter
• Dedicated Maximo SaaS InfoCenter
• Targeted at SaaS customers and implementers
• Eliminates irrelevant topics such as installation
• Matches the solution footprint
• Enables IBM to collect customer feedback on topics and content
• Help topics pre-load and pre-configured in Maximo SaaS instances
• Additional customer-facing documents:
• Welcome Guide – PDF format
• Sent to customer via email during onboarding
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Maximo Asset Management - SaaS Security (Hosted on the IBM Cloud)
Each client implemented in a private VLAN in IBM SoftLayer
Access of end users and process users via a secured SSL (HTTPS) connection
Firewalls for secure access & isolation; Isolation of WAS and DB VMs using IPSEC firewall
Host Intrusion Detection to identify and eliminate any DoS attacks
Physical security includes 24 hour surveillance, perimeter security
All data centers are IBM owned and operated, and all staff are IBM employees
Received IBM Inter-Enterprise Security (IES) approval
IBM SmartCloud
Internet
Administrator/Manager
Maximo - SaaS
Self Service Users
Role-based IT Staff:•Supervisors•Planners/Schedulers•Technicians•Purchase/Inventory
Firewall
End Users HTTPS Session