ibm lotus notes/domino application development competitive advantage : the social business edition...

SB103: IBM Lotus Notes/Domino Application Development Competitive Advantage : The Social Business Edition

John Beck, BUE, Worldwide Messaging Sales, IBM

John Head, Director of Enterprise Collaboration, PSC Group, LLC

John Beck

No, I am not very talented at basketball (that's why I have a job at IBM!).

“Who am I?” I am responsible for global sales of IBM's messaging portfolio (Notes/Domino, Traveler, Protector, Symphony)

– Previously, I have held sales, product management, development and support roles within IBM all focused on the IBM Collaboration Solutions portfolio.

Working with Notes since R3 in 1995 and managed production Domino environment on NT Alpha (really!?!).

Recently moved my family to Wisconsin from Massachusetts (yes it is colder).

“Why am I here?” As companies analyze their investments in messaging, they are realizing the incredible value that Domino applications have to their business and processes. They are also looking to shift that investment to new access modes and transform their end user computing environments.

Follow/contact/link to me:

+1 508.414.0734

twitter.com/jhnbck

http://www.linkedin.com/in/jhnbck

[email protected]

http://www.linkedin.com/pub/john-beck/0/a46/214a

John Head

[email protected]

1051 Perimeter Drive Suite 500 Schaumburg, IL 60173

(847) 517-7200

(847) 517-7600 fax

Facebook.com/PSCGroup

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www.johndavidhead.com www.pscgroup.com

F O U N D E D I N 1 9 9 0

PSC Group, LLC is a professional services and information technology consulting firm that understands technology is fundamental in the development of business solutions. Success is collaboration, creation and innovation. It’s about taking what a business does and making it better.

PSC consultants specialize in all things IBM Lotus, from infrastructure to administration to development. From health checks to installation to find tuning your applications. Our specialty is in transforming your Notes applications into the next generation of XPages applications. We can modernize your critical business applications and infuse them with social and mobile functionality.

Agenda

• Domino Application Development Today

“not your Father's Designer”

• Advantages of Domino over Microsoft SharePoint

• Notes from the field – PSC's real world experiences

• Domino Application Development Tomorrow

The IBM Social Business Toolkit

Let's talk about Domino applications but not these Domino applications, please...

Designer 8.5.X - a world-class RAD environment

• An open, point and click GUI development environment

• Support for developers at every skill level – Lotus, Java, Eclipse

• Bundled templates that require no coding to use

• Component re-usability saves time and increases responsiveness

• Centralized administration for quick deployment and easy maintenance

• Pervasive security

• Universal access: online or offline - rich, browser or mobile clients

• Integrates multiple data sources

Business-process-driven applications that enable people to collect, organize, share, and track information

Thousands of enterprises around the globe

trust their core collaborative and

business applications to Lotus Notes &

Domino.

Discussion databases Community forums Document storage and collaboration Customer relationship management Help desk and customer support Human resources

Inventory and project management Process tracking Sales force automation Product catalogs and price lists Billing systems Audit and assessment

Today's Notes/Domino offers the easiest, fastest and richest development of Web 2.0 apps.

Notes Apps “by the numbers”:

280,000 active developers

$45m investment by IBM since 2007

10,000,000 applications in use

64,000 developers and 200 projects active in open source community

From this... Jacobs eLite 1.0

To this with xPages - Jacobs eLite 2.0

IBM Lotus Domino Mobile Applications

• Today: Web browser mobile apps • Supported via XPages in IBM Lotus

Domino Designer

• Mobile controls - see http://mobilecontrols.openntf.org/

• Domino Designer 8.5.3 Upgrade Pack 1 • New tools for XPages Extension Library

• New mobile controls

• Domino REST services

• Available now!

• OpenNTF version continues to evolve http://extlib.openntf.org/

Domino XPages Mobile Specific Controls

Outline/Menu View Panel Navigation Bar Form with

Validation

Search Bar

Filter

Adobe Flash can't run on Apple iOS … … but Domino applications can!

"XPages have allowed me to deliver classic Notes database applications to the iPhone without having to change the template. I can simply create one database with an X-page, and it will connect to the database that is appropriate for the particular user - even if the other database is on different server. "

• Mark Hughes – HughesConnect.com

• (Developer of ITANA task management solution)

Agenda







Domino is a Premiere application platform

• Claims heard about why one should move to SharePoint

• SharePoint could easily replace the Rapid Application Development feature set of

Notes/Domino

• SharePoint is self service driven and therefore will need less development

resources than a new Notes/Domino environment

• While in reality

• What most consider to be simple Notes client applications often require

moderate to significant development effort that cannot be done with SharePoint

Designer, instead requiring Visual Studio and .Net development skills

• Complex applications with business logic and workflow are not suitable for

SharePoint and require .Net development and additional Microsoft products to

provide the same level of capability you get in one product (Notes/Domino)

Factors to Consider

Content taken from Microsoft published feature documentation on microsoft.com/sharepoint and IBM Project Liberate presentations

Factors to Consider continued...

Content taken from Microsoft published feature documentation on microsoft.com/sharepoint and IBM Project Liberate presentations

What To Do With What You Already Have

Bring your Notes/Domino client applications to the Web with XPages!

• Preserves your investment in your current application's data and business logic while providing a modern Web 2.0 user experience

• Provides browser and mobile access and still allows you to take that application securely offline with all application logic available using the Notes rich client

• Expands the reach of your Domino applications to other IBM platforms like WebSphere Portal and IBM Connections thru iWidgets and Activity Streams

• Integrate Xpages apps with Sharepoint for Create, Replace, Update, Delete (CRUD) through web services and Open Data Protocol (oData)

Agenda







F O U N D E D I N 1 9 9 0

PSC Ecosystem

Our

Clients

Our

Solutions

Our

People

Clients

Prospects Delivery

People

Direction

• Integration

• Workflow

• Rules Engines

• Collaboration

• SOA

• Portals/Websites

Our Partners

• Mobile Enablement

• Custom Applications

• Dashboards

• Process Improvement

• Agile/Sustainable Architectures

PSC’s real world experiences

with XPages

“The impact of a consumer economy on the business

and enterprise application space”

2012 State of the Application

• We are at an application crossroad • Email has become a commodity

• Domino or Exchange or Google • Cloud or On Premises or Hybrid

• Email and application platforms being broken apart • New platforms • Smartphones are common place • Tablets are here and growing

• The Burning Question – “What about the apps?”

What Applications are Your Users Using?

Do you think they really want to use this?

I know what your thinking …

Your users aren’t like others.

They use the apps we tell them.

They do all their business

on approved tools.

You're wrong.

More than 50% of business users bypass

internal applications for public tools.

Because the internal tools are:

Too slow

Too restrictive

Not accessible at home

Not on the mobile device

Not Sexy

End Users Expect Modern Applications

• End User expect consumer Web 2.0 Experiences at work

• End Users will find their own solutions if applications are not updated

• Corporate IT must modernize or become irrelevant

How modern are your applications?

• PSC’s experience is that once a business application is put into use, it is rarely updated

• Minor changes made to support business needs

• The more line of business the app is, the less care it has gotten.

• Many companies using the same app since late 90s / early 2000s with NO changes.

• Have you done an internal application audit?

Existing Domino Application Types

Documents & Discussions

40% of total apps

Based on Templates that come with Domino

Recommendation:

Move to standard platforms/apps

Update with new XPages Templates from IBM (2011)

Use third party tool(s)

SmartCloud Engage

Other Offerings

Enterprise Applications

25% of total apps

Highly transactional or huge volumes of data

Recommendation:

Rebuild on top of Enterprise Java, .NET or other technology

Business Applications

35% of total apps

Mission Critical

Organization Unique

Heavy use of custom workflow and/or security

Recommendation:

Move to the web via XPages

Taken from PSC's Application Modernization White Paper and Presentations

Leveraging The Notes/Domino Platform

• Once you decide to stay on the Notes Platform

• Maximize your investment in Lotus technology!

• Modernize your applications

• Make your users happy with appealing look-and-feel of applications

• Develop once, use many times

• Extend your applications to the web and mobile devices with XPages

Modern Notes/Domino Applications

Modern Notes apps have: • Appealing Web 2.0 front-end • Modern Business Processes • Standard Corporate Web

Branding • User Self Service • Auto / Self Updating • Works across platforms

• Windows / MAC / Linux

• Works across devices • Smart Phones • Tablets • Laptops • Home Computers

Techniques used • Web 2.0 Tools

• HTML • JavaScript • AJAX • Java Toolkits • Sencha • jQuery

• XPages • Mobile Platforms

• iOS • Android • Blackberry OS • Blackberry Playbook • Windows Phone 7 • Flash / Air

Why XPages?

• ‘Develop Once, Use Multiple Places’ is finally reality

• Works in Notes Client, Browser, & Mobile

• User base can decide how they want to work, where they want to work

• Corporate Web Branding easily applied

• Source Code Control (SVN, etc.)

• Most rapid updates of development tool in the platform ever (ExtLib, etc.)

Why XPages?

Notes Application

• Opening on Server thru VPN

• ~ 30 to 60 seconds

• Opening Replica

• ~20 seconds

XPages Application

• Opening on Server thru VPN


• Opening Replica


• Open in Web Browser

• ~ under 2 seconds

Performance of modern web applications brought to the platform

Why XPages?

• XPages is developer friendly

• Notes developers w/ web skills can transition easily

• Web developers can pick up XPages with basic Domino training

• New Hires / College Grads can pick up XPages development with a week of training* *results may vary

Samples of PSC’s

XPages Development

These are real world applications

App #1: Standard Notes Document Library

App #1: Standard Notes Document Library

• XPages Version

App #2: Notes Client Application

App #2: Notes Client Application XPages Version

App #4: Notes Client Application XPages Version Mobile Version

App #5: Excel Application

App #6: XPages Application

In Summer of 2010, IBM asked PSC

to review a Notes application and

compare modernizing the

application with both

XPages and Microsoft SharePoint.

This is the result of that effort.

Notes Client to XPages – PSC’s Process

1. Take an existing Notes Client Application

2. Catalog the Notes Client Assets

3. Create XPages Application

4. Create Custom Theme

5. Build Mobile Interface

6. Compare with SharePoint application

Existing Notes Application Document Workflow App

Existing Application Details

• 1 User Form – Agreement • 4 Dialogs • 5 System Forms – Keywords, Lookups • 30 User Views • 17 System Views • Workflow & Business Logic

• 20 Agents • 2 Script Libraries

• Export to Excel for Reporting • User Interface Elements

Document Workflow App XPages Version

Document Workflow App XPages Version - Mobile

• Uses the OpenNTF.org Mobile Controls Project

• Provides Custom UI for iPhone and other mobile devices

Document Workflow App XPages User Interface Details

• Created a New XPages Interface • Created Custom Theme with custom branding

and color scheme • Only Interface Changes

• Home Page • Document Workflow Form • Views

• No changes to Workflow or Business Rules • Used the XPages Mobile Controls on

OpenNTF.org for iPhone interface

Document Workflow App XPages Development Details

• Notes: • Custom Theme is a one time effort. Can be reused by all

future XPages Applications • Mobile Controls were created as Custom Controls that can

be reused

Comparing XPages to SharePoint

• Same Notes Client application

• Document tasks to build feature comparable SharePoint application

• Use SharePoint development best practices that PSC uses with our customers

• Estimate development costs

SharePoint Development Details

• Create SharePoint Site • Create Agreement Form & Dialogs • Create Web Parts & Reports • Create Keyword Lookup Lists • Build Windows Workflows (not SharePoint Designer) • Implement Security – Groups and Building Form Filters • Build Excel Export

• Move Data using Third-Party Tool • Create Master Page • Create iPhone on top of SharePoint Mobile

Extension

SharePoint Development Estimates

SharePoint Development Estimates Notes

• PSC recommends Windows Workflow over SharePoint Workflow using SharePoint Designer due to it’s quality and support

• iPhone development would be ASP.NET development talking to SharePoint Web Services

• Security would use Active Directory Groups and function by applying Filters to parts of the Form

• Data Export using Third Party tools would include documents, field data, and attachments

• Master Page Estimate includes colors, corporate branding, logo, and simple menu changes

Estimates Side by Side

XPages Task Hrs. SharePoint Task Hrs.

XPages User Interface 64 SharePoint Site 4

Custom Theme 16 Main Form 24

Excel Export 8 Web Parts & Reports 16

Mobile XPage 16 Windows Workflow 24

Implement Security 40

Excel Export 8

Move Data 16

Create Master Page 16

Create iPhone Interface 40

Offline ??

Total 104 Total 188

Application Modernization in 2012

• Your users are demanding modern applications in the workplace

• Smartphones and Tablets will force you to embrace modern and consumer driven development platforms and techniques

• XPages is ready to build real-world production applications

• You don't have to migrate to get Modern and Mobile

Application Modernization with PSC

• PSC views the process of modernizing application platforms from a holistic, enterprise perspective. Building from our Hub Services, our AMC provides extensive services in each of three critical areas – providing our clients with a 360o View of the process.

Your users will work with

applications that match the

experience they have at

home.

You have to decide if they

use your apps

or something else.

Agenda







IBM's software portfolio provides a strong foundation for delivering Social Business solutions and infrastructure

Build mobile applications and sites

Connect to, and run enterprise systems in support of mobile

Manage mobile devices and applications

Secure mobile business

Extend business capabilities to mobile devices

Transform and enable business processes via mobile and social

IBM Mobile Enterprise

Solutions

Enterprises are increasingly looking for a

mobile platform IBM can deliver a complete suite of mobile enterprise solutions

Choice and flexiblity for devices

Work faster and smarter with embedded experiences

that reduce context switching and improve productivity

101

XPages in Activity Streams

Risk Based Inspection + Challenge: Capturing Asset Knowledge across a multi functional team

– The ABB RBI+© consultancy process is used by leading process industry organisations to ensure the continued safe operation of their plants.

Solution Description

– The XPages solution underpins a highly collaborative process combining the knowledge and experience of both the ABB Consultants and the client operating teams.

Benefits:

– 30% reduction in time taken per study

– $3m + savings for ABB and their customers

– Visualises ABB’s RBI+© methodology

– Full fidelity Notes and browser functionality allows seamless off-line working

– Deployable on premises using IBM XWork Servers

http://www.focul.net/abb

http://www.focul.net/abb

Pathfinder: Client Services XPage Interface Challenge: Client information managed in

multiple, independent Domino databases

– No one place to see entire client portfolio

– Excess navigation and data duplication

– Difficult to use and support

Solution Description: Single web interface developed using XPages

– Single point of entry for all client information

– Client/Activity focused interface

– Complete relationship available in single UI

Benefits: Improved efficiency

– More time available to serve clients

– Improved coordination among providers

– More efficient service delivery

– Improved case management

i-Bank & Safebook. Raiffeisen Salzburg Challenge: Modernize and “socialize” the i-Bank Banking Software

– Transforming CRM, Sales & Marketing processes

– Change Product Management by user involvement

– More flexibility in customer facing advisory processes


– Universal Banking Front-end, built on Domino XPages

– “i-Apps” with intelligent and compelling UI, Dashboards, Follow objects, Activity Stream, Produpedia etc., result in new user experience

Benefits:

– Enhanced service quality, better Marketing- & Sales efficiency

– Embracing networks of people to create new business value and opportunities

– Making better decisions, faster. Reduction of process complexity and information overload.

Challenge: Analyze and deliver gigabytes of complex data to thousands of customers reliably and securely

– 50+ GB of Data

– 300,000 + Records


– Notes/Domino and XPages

– Secure and easy entry of new data in Notes

– Efficient and safe storage of critical data

– Secure delivery on a subscription basis via Xpages

Benefits:

– Performance

– Security

– Reliability

“Notes and Domino enable entry, storage, and analysis of critical data securely and easily, then easily deliver that data to customers on a subscription basis via a great looking, high-performance Web site using XPages.” Brian Benz – Deloitte Recap LLC

Heart Failure Awareness & Web Shop Business Challenge

– Expand sales by establishing establishing a portal heart failure and defibrillator products

– Target private, business and the public sector


– Built on Domino 8.5.2 and XPages

– Features a content management system (CMS) and a web shop

– Integrates with existing product catalog, CRM and ordering system which are all Notes based applications

– Web shop integrates with 3rd party payment card gateway to off-load PCI compliance

Benefits

– Provides way to raise awareness on heart failure and increase revenue thru Web commerce

– Integrates with existing Notes/Domino based applications

http://phl-consult.dk/

Smart Government: DLR Rhein Hessen-Nahe-Hunsrueck Germany DIENSTLEISTUNGSZENTRUM LAENDLICHER RAUM (DLR)RHEINHESSEN-NAHE-HUNSRUECK

Business Challenge

Eco-Farming where Better Research = Better Wine

Partnership between government and local businesses

– Environmental friendly agricultural production processes

– Pilot operations for cultivation of vine-grapes

– Sharing research, statistics and first-hand experience

– Accelerate advances in horticulture


Sharing of information across 350

users / 20 locations

– Consolidation of disparate

data / applications on Domino

– XPages enable web access to the

data by role / by location

Benefits

From prototype to production in 6 months

– Reducing the amount of time to find

location specific information by 50%

– Eliminating unwanted / unneeded information reduces search time by 75%

Modelleisenbahn Keeps track of customer signals with IBM Lotus Notes® and Domino®

Business Challenge

– Model railway manufacturer Modelleisenbahn wanted to capture more

detailed information about its sales team’s interactions with customers to

enhance sales management and provide a platform for analytics. The

company also wanted to find a way to give travelling sales staff instant

access to daily sales data.


– CRM solution based on the company’s existing IBM Lotus Notes and

Domino platform, and integrated with its Infor ERP Baan solution. The

solution leverages XPages to provide a rich and flexible interface,

accessible from the Lotus Notes client or any standard web browser.

Benefits

– All customer interactions – whether face-to-face or by phone or email – are

logged in a single system, enabling managers to gain a comprehensive

overview of sales activity.

– Field sales staff can instantly access current sales data, helping them

prepare more effectively for customer meetings and maximise revenues.

– Office-based staff should be able to spend less time dealing with inquiries

from sales staff, helping them focus on more productive tasks.

“This CRM solution from

COC IT-Services proves the

utility of IBM Lotus Notes and

Domino as a platform for

applications that can help

deliver real business value.”

— Wilfried Kreuzbauer, Head of IT at

Modelleisenbahn GmbH

LOP14217-ATEN-00 (September 2010)

Solution components:

IBM Lotus Notes and Domino

Next steps for Notes/Domino developers

• Learn to use XPages • It is the strategic direction for N/D application development

• Start from http://xpages.info

• Download ready-to-use libraries and components from openNTF.org • XPages Extension Library, Mobile controls, Connections components...

• Invest into the new technology trends • HTML5, CSS

• Mobile platforms

• JavaScript, Dojo

• Gadgets, iWidgets, OpenSocial

More next steps....

• Start to use Java pervasively

• XPages business logic, agents...

• Discover the power and flexibility of OSGi

• Java tasklets from openNTF, XPages Extensibility API

• Join the IBM Social Business Toolkit Community

• https://greenhouse.lotus.com/communities/community/ibmsocialbusinesstoolkit

• Download the Social Enabler Project

• http://socialenabler.openntf.org/

XPages Jumpstart for Notes Developers

1) XPages Books

1) Click books for links to purchase page

2) Follow the Podcasts

1) http://notesin9.com

2) http://thexcast.net

3) Work thru Declan Lynch's XPages Tutorial:

1) http://www.qtzar.com/learning-xpages/

4) Xpages.info for all the information, videos, and more

5) OpenNTF.org

1) Extension Library Download

2) Lots of projects

http://notesin9.comhttp:/thexcast.net




http://www.qtzar.com/learning-xpages/





http://www.redbooks.ibm.com/Redbooks.nsf/ibmpressisbn/9780132486316?Open



Summary

• Social Business applications build on our heritage...

• ...but Social Business today demands new types of applications • Beyond the firewall

• Systems of systems

• Both Cloud and on-premises

• The IBM Social Business Framework enables IBM customers and partners to capitalize on Social Business opportunities • All IBM collaboration products are part of the framework

• Big opportunities for general web developers and established Lotus developers, building on their existing skills

• The new IBM Social Business Toolkit are planned to enable a new class of unified social capabilities based on the latest born-on-the web open standards • Consistent extensibility across products, deployment models and user experiences

• Easy to get started with today's products and cloud developer options

Some Additional Resources

• DeveloperWorks • http://www.ibm.com/developerworks/

• http://www.ibm.com/developerworks/lotus/community/wikis.html

• Greenhouse • https://greenhouse.lotus.com

• openNTF.org • http://www.openntf.org

• xpages.info • http://xpages.info/XPagesHome.nsf/Home.xsp

• Videos – Youtube, VideoFest... • https://greenhouse.lotus.com/wikis/home?lang=en#/wiki/W6696b8ac7465_4a5f

_9327_94f1a5d82132/page/VideoFest

• Resources also provided by the community • http://xpages.tv/, http://xpagesblog.com/...

Questions and Your Feedback

How to reach John:

John Head

[email protected]

www.johndavidhead.com

www.pscgroup.com

Facebook.com/johndhead

Twitter.com/johnhead

LinkedIN.com/in/johndhead

Slideshare.com/johnhead

Youtube.com/johnhead

How to reach tall John:

John Beck

[email protected]

Twitter.com/jhnbck

LinkedIN.com/in/jhnbck

ibm lotus notes/domino application development competitive advantage : the social business edition...

Technology

lotus notes domino

domino applicationsbut

notes applications

critical business applications

things ibm lotus

driven applications

notes apps

ibm john head