TECHNOLOGY PARTNER

IBM Tealeaf solutions provide the visibility, insight and answers organizations require to verify websites are consistently delivering a positive and, ultimately, successful experience for their customers. Using groundbreaking, patented technology, IBM Tealeaf solutions capture and record what each customer is doing and seeing in real-time on each page and across site visits – right down to the page-by-page, browser-level experience. By capturing each customer’s visit, as well as the reaction of the site in response to the customer’s requests, IBM Tealeaf solutions uniquely capture both the quantitative and qualitative details of each interaction.

Find more information about IBM Tealeaf solutions.

In today’s fast-paced and continually evolving markets, companies of all sizes depend on their data networks to maintain their competitive edge in the marketplace. Resolving problems quickly is simply no longer good enough. Inefficient online transactions, slow network response or outages must be prevented rather than repaired; customer experiences must be measured and enhanced. All must be addressed proactively to ensure continued success.

IBM Tealeaf Customer Experience MonitorThe critical nature of online customer experience monitoring is why businesses rely on IBM’s Tealeaf solutions and solution suite to provide a proactive stance and management of the total customer experience. A comprehensive Customer Experience Management (CEM) monitoring strategy that provides a competitive advantage includes the ability to:

• Monitor any point of the network at will

• Collect data streams from a variety of sources and merge them into a continuous format

• Monitor across DMZ boundaries to identify any network bottlenecks

• Direct the right website sessions and conversations to the IBM Tealeaf CX Capture device – allowing complete playback of the experience, right down to the page-by-page, browser level experience

• Filter the streams and remove duplicate packets to provide maximum utilization of Customer Experience Management infrastructure

Those abilities are provided through the use of an APCON Intelligent Network Monitoring Switch.

IBM Tealeaf CXSolution Brief

LatencyMeasuring

TroubleshootingSecurity

WANSPAN/MirrorPort

DMZ

SPAN/MirrorPort

Core

SPAN/MirrorPort

CustomerExperience

NetworkManagement

E-Commerce

SPAN/MirrorPort

Extranet / Partner

SPAN/MirrorPort

Data Center

SPANor

TAP

Distribution SPAN/MirrorPort

A

B

C

D

Power

Status

23 24

1 3 5 7 9 11 13 15 17 19 21 23 25 27 29 31 33 35

2 4 6 8 10 12 14 16 18 20 22 24 26 28 30 32 34 36

1/10 Gbps Ethernet

INTELLAFLEX™ BladeACI-3030-E36-6

Packet Aggregator1/10 Gbps1/10 Gbps Ethernet

1/10 Gbps Ethernet

Power

Status

23 24

1 3 5 7 9 11 13 15 17 19 21 23 25 27 29 31 33 35

2 4 6 8 10 12 14 16 18 20 22 24 26 28 30 32 34 36

1/10 Gbps Ethernet

INTELLAFLEX™ BladeACI-3030-E36-6

Packet Aggregator1/10 Gbps1/10 Gbps Ethernet

1/10 Gbps Ethernet

Multi Function1/10 Gbps

1 3 5 7 9 11 13 15 17 19 21 23

2 4 6 8 10 12 14 16 18 20 22 24

25 27 29 31 33 35

26 28 30 32 34 36

1/10 Gbps Ethernet

1/10 Gbps Ethernet

PPS/IRIGIN OUT

INTELLAFLEX BladeACI-3032-E36-1

GPSANT

Power

Status

INTELLAFLEX™

ACI–3144–XR

CANCEL

10.1.102.72 / 255.255.0.0

3144-XRS/N: 72020004Ver: 1

Hit [Enter] for configuration

UP DOWN ENTER

JJ26.7ºc

Multi Function1/10 Gbps

1 3 5 7 9 11 13 15 17 19 21 23

2 4 6 8 10 12 14 16 18 20 22 24

25 27 29 31 33 35

26 28 30 32 34 36

1/10 Gbps Ethernet

1/10 Gbps Ethernet

PPS/IRIGIN OUT

INTELLAFLEX BladeACI-3032-E36-1

GPSANT

Power

Status

The APCON Solution for Customer Experience MonitoringINTELLAFLEX network monitoring systems provide easy to use load balancing features that distribute traffic to multiple Tealeaf CX capture tools. INTELLAFLEX aggregates monitoring traffic from taps and SPANs across the network enabling complete visibility, plus supports packet conditioning lincluding deduplication and header stripping to increase efficiency of Tealeaf analysis tools. The load balancing feature uses a configurable and adjustable hash algorithm to distribute traffic across multiple Tealeaf CX capture tools, while maintaining layer 3 session integrity. This enables Tealeaf to maintain analysis as well as scale customer experience analysis across an increasing number of capture tools.

INTELLAFLEX intelligent network monitoring systems provide a highly available, fault tolerant and scalable architecture suitable for large production environments using Tealeaf customer experience monitoring. Systems range from single 1RU up to 504 port 14RU modular systems, along with common software and hardware across the family providing flexible scalability and improve operations. In addition TITANXR centralized management software is available for streamlined operation of multiple systems, as well as tablet or phone visibility using the APCON Mobile application.

Customer Case Study A major online travel agency implemented IBM Tealeaf customer experience monitoring throughout its production data center, using an APCON switch to aggregate and load-balance monitored data between several Tealeaf CX appliances.

The implementation used APCON’s ability to create an adjustable HASH to uniquely identify level 3 sessions and keep each session intact on the receiving Tealeaf CX appliance. This implementation also included auto-redistribution for redundancy and backup of session recording in case of link disruption or recorder failure and carrier-grade switching platforms for highly reliable monitoring.

APCON, Inc. ▪ apcon.com ▪ +1 503–682–4050 ▪ 1–800–624–6808© 2015 APCON, Inc. All Rights Reserved. @APCON ▪ company/APCON 15060-R1-1015

Figure 1 – WEBXR graphical interface provides point-and-click aggregation of multiple inputs and then output to ports distributed as a load balanced group.

Figure 2 – INTELLAFLEX load balance groups use an adjustable hash to distribute traffic to multiple tools. The Layer 3 IP Address hash enables Tealeaf CX to keep traffic flow sessions intact for analysis.

AccessWeb Servers

Application ServersDatabases

IBM® Tealeaf® cxImpactIBM® Tealeaf® cxViewIBM® Tealeaf® cxOverstatIBM® Tealeaf® cxReveal

IBM® Tealeaf® CX Mobile

IBM® Tealeaf® cxConnect DAIBM® Tealeaf® cxConnect WAIBM® Tealeaf® cxConnect VOC

APCONSPAN port, Mirror port

or Tap

AdjustableHASH

• Decrypt• Privacy• Assemble

• Inspect• Event• Correlate

• Index• Archive

IBM® Tealeaf® CX DatastoreIBM® Tealeaf® CX Capture

WAN

ProductionNetwork

A

B

C

D

Power

Status

23 24

1 3 5 7 9 11 13 15 17 19 21 23 25 27 29 31 33 35

2 4 6 8 10 12 14 16 18 20 22 24 26 28 30 32 34 36

1/10 Gbps Ethernet

INTELLAFLEX™ BladeACI-3030-E36-6

Packet Aggregator1/10 Gbps1/10 Gbps Ethernet

1/10 Gbps Ethernet

Power

Status

23 24

1 3 5 7 9 11 13 15 17 19 21 23 25 27 29 31 33 35

2 4 6 8 10 12 14 16 18 20 22 24 26 28 30 32 34 36

1/10 Gbps Ethernet

INTELLAFLEX™ BladeACI-3030-E36-6

Packet Aggregator1/10 Gbps1/10 Gbps Ethernet

1/10 Gbps Ethernet

Multi Function1/10 Gbps

1 3 5 7 9 11 13 15 17 19 21 23

2 4 6 8 10 12 14 16 18 20 22 24

25 27 29 31 33 35

26 28 30 32 34 36

1/10 Gbps Ethernet

1/10 Gbps Ethernet

PPS/IRIGIN OUT

INTELLAFLEX BladeACI-3032-E36-1

GPSANT

Power

Status

INTELLAFLEX™

ACI–3144–XR

CANCEL

10.1.102.72 / 255.255.0.0

3144-XRS/N: 72020004Ver: 1

Hit [Enter] for configuration

UP DOWN ENTER

JJ26.7ºc

Multi Function1/10 Gbps

1 3 5 7 9 11 13 15 17 19 21 23

2 4 6 8 10 12 14 16 18 20 22 24

25 27 29 31 33 35

26 28 30 32 34 36

1/10 Gbps Ethernet

1/10 Gbps Ethernet

PPS/IRIGIN OUT

INTELLAFLEX BladeACI-3032-E36-1

GPSANT

Power

Status