ibm websphere portal – delivering financial services · pdf file3/24/2010 ·...
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IBM WebSphere Portal – Delivering Financial Services
John MullinsBusiness Unit Executive, Lotus ASEAN
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IT Perspective - Device Independent Authoring of content
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WebSphere Portal Addresses Banking NeedsWho’s using Portal?Online Customers
Tellers
Customer Service Reps
Payment Managers
Risk Analysts
Sales/Marketing
Human Resources
How is Portal being used?Customer-service gateways
Employee intranet
Evaluation information aggregation
Marketing campaigns
Investment opportunities
Back-office process consolidation
Payment processes
Auditing
Hot-button dashboards
Event notification
News aggregation
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DEMO
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Online Usage GrowthNew Levers
Why it Will Be Better Strong Payback
25%
30%
35%
40%
45%
50%
Apr-08
May-08
Jun-0
8Ju
l-08
Aug-08
Sep-08
Oct-08
Nov-08
Dec-08
Jan-09
Feb-09
Mar-09
Apr-09
Online IVR Agent
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23% uplift just from changing a door color! Who
would have guessed?
35% Difference Between Best & Worst
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Sparda Bank – One Portal for All
3 Million Bank Customers in 12 regional banks1.5 Million Internet Banking CustomersOf which around 1 Million are regular users, resulting in
10 Million sessions / month
Sparda needed a single PortalFor customers; for employees
WebSphere Portal’s high performanceExceeded Employees’ requirements
Exceeded Customers’ expectations
Availability of banking systems critical to success and acceptance
Portal performance measurably better than
requirements
Integration of many financial applications
Integration of 12 regional banks
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Fifth Third Bank – Improving Customer Content
Merchant services for retailers & ATM Processing Services for financial institutions 17 billion transactions worth more than $138.6 billion annually.
Portal & Content Management Solution
User-based offerings
Access to Internet Banking
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AMP – Process Acceleration
Business NeedsImprove access to customer and product information.Increase customer face time.Seamless integration.
DeliveryMulti-Channel – Retail, Advisers, Internal.Common SOA framework.Portal fronts backend systems.(Siebel, Oracle, Vignette, Sharepoint, mainframe)
ResultsForms met business case in under 10 months.Expected 3 year adoption rate met in 3 months.70+% of all forms completed electronically. Exceptional User Experience
Save Time and Money
RBS – Royal Bank of Scotland
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Money Manager
GPS
XYZ
Lockbox
ACHieve Access
Brochure WareBrochure Ware
Local products
GBM products
XYZ
GTS products
Trade
Strategy
Post Trade
XYZ
Bankline
Client Monies
Access OnlineOnline Client
Serivce
Access Direct
MaxTrad
CardsOther
Global Portal
Regional / domestic customer, minimal international requirements, e.g. Citizens
customer
Offering – Crossing organisational boundaries
Money Manager
GPS
XYZ
Lockbox
ACHieve Access
Brochure WareBrochure Ware
Local products
GBM products
XYZ
GTS products
Trade
Strategy
Post Trade
XYZ
Bankline
Client Monies
Access OnlineOnline Client
Serivce
Access Direct
MaxTrad
CardsOther
Global Portal
Regional / domestic corporate with centralised treasury functions
November 2008
Money Manager
GPS
XYZ
Lockbox
ACHieve Access
Brochure WareBrochure Ware
Local products
GBM products
XYZ
GTS products
Trade
Strategy
Post Trade
XYZ
Bankline
Client Monies
Access OnlineOnline Client
Serivce
Access Direct
MaxTrad
CardsOther
Global Portal
Highly centralised and automated treasury functions RBS (former ABN Amro) global
corporate customer e.g. BT
Cross organisational boundaries
Ulf Sültemeier, Christian Katzorke, Thomas Reske© Copyright Allianz 11/04/09
Modernisation and Consolidation of the Allianz Web Landscape1
Allianz Portal Projects Allianz Bank
Implementation of core online banking and administration portal
in five month, Implementation started with betaversion of allianz portal technologyIntegration in allianz.de, agency homepage Integration of new PIN/TAN Security system from Bankverlag Start with 250.000 online customers3 releases since startIntegration of administration Portal in Allianz Callcenter processes
Allianz Bank
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Postbank Netherlands - rethinking the Internet customer experience
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First Direct – 100% Internet Bank - a rich selection of podcasts and other community features
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HSBC Hong Kong – Bringing Mobility to Banking
Accelerators and Toolboxes for WebSphere Portal
Government
Banking
Healthcare
Retail
Insurance
Telco
Other
Needs of the Business
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IBM Solution Areas
Front Office Solutions
Multi Channel Delivery Solutions
Commercial Payment Solutions
IBM Portal Banking ToolboxOverview
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IBM WebSphere Portal for Banks
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