ibm’s take on the future of work and demonstration
TRANSCRIPT
Social Connections 101
IBM’s Vision of the Future of Work
Luis Benitez Offering LeaderSocial & Mobile Technologies
@Lbenitezhttp://www.lbenitez.com#IBMConnections
Chris CrummeyExecutive DirectorCustomer Experience & Evangelism
@ccrummey
Social Connections 102
Note: This deck uses the IBM fonts. For best results, download and install from https://ibm.biz/Bd4Qrv
IBM’s statements regarding its plans, directions, and intent are subject to change or withdrawal without notice at IBM’s sole discretion. Information regarding potential future products is intended to outline our product direction and it should not be relied on in making a purchasing decision. The information mentioned regarding potential future products is not a commitment, promise, or legal obligation to deliver any material, code or functionality. Information about future products may not be incorporated into any contract. The development, release, and timing of any future features or functionality described for our products remains at our sole discretion.
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Agenda• What’s changing the nature of work• IBM’s vision for today• IBM’s vision for tomorrow
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What’s Changing the Nature of Work
Social Connections 10We live in a moment of rapid change
©2016 IBM Corporation7 ©2015 IBM Corporation7
What’s putting the world’s top executives on edge?
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Airbnb has become the largest
©2016 IBM Corporation9 ©2015 IBM Corporation9
“The ‘Uber syndrome’ — where a competitor with a completely different business model enters your industry and
flattens you”
IBM :: IBM Confidential :: ©2016 IBM Corporation 10Source: http://www.slideshare.net/ngaur/bluemix-digital-innovationplatform
Innovation is the New Currency
“Two guys in a Starbucks can have access to the same computing power as a Fortune 500 company.”
James DetersFounder, Galvanize
Social Connections 10Source: http://www.businessinsider.com/faith-popcorn-on-the-future-of-the-workplace-2015-3
34 million Americans worked from home in 2015. Growing to 63 million (43% of the workforce) this year
Stay at home surge
Social Connections 10Source: http://www.businessinsider.com/faith-popcorn-on-the-future-of-the-workplace-2015-3
33% of Americans are freelancers today.
50% by 2020
Social Connections 10Source: http://www.businessinsider.com/faith-popcorn-on-the-future-of-the-workplace-2015-3
Most work for 2-3 companies at a time
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“We anticipate relying more heavily on partnerships and adjacencies, and on innovating by listening to clients and
developing solutions together.”
David Mills, CEO, Ricoh Europe, United Kingdom
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• Integration
• Supermobility
• SMBs accelerate use of cloud
• Live in the browser
• From instant messaging to video calls
Trends shaping the workplace of the future
Source: http://www.techradar.com/us/news/world-of-tech/future-tech/seven-key-trends-which-are-shaping-the-workplace-of-the-future-1282324
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So… What’s Next ?
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To understand where we are going…
…need to know where we we’ve been
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Based on 422 Users
Existing IBM customers
Employees everywhere are facing a challenge.
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Harvard Business Review, 2016
People spend 80 percent of the workday on meetings, phone calls, and emails–
leaving little time to get critical work done.
Social Connections 1021Source: http://thecooperreview.com/the-future-of-work-5-charts/
Social Connections 1022Source: http://thecooperreview.com/the-future-of-work-5-charts/
©2016 IBM Corporation23
People want a modern workplace where tools help them, not hinder them
©2015 IBM Corporation26
Source: What’s wrong with collaboration tools today: http://www.cmswire.com/cms/social-business/whats-wrong-with-social-collaboration-tools-everything-028737.php
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Information starts pouring in before 8 am, and it doesn’t stop until she falls asleep–
15 hours later.
Talk about overload.
Noise
Noise
Noise
Noise
Noise
Value
Value
8 AM
10 AM
12 PM
2 PM
4 PM
6 PM
8 PM
Her ability to get work done is under attack.
25The Cost of Uninterrupted Work, G. Mark
She’s interrupted every 11 minutes at her desk,and it takes 25 minutes to refocus each time.
Today’s collaboration tools weren’t designed to handle so much information–in fact, they often cause more interruption.
We’ve decided to change that.
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IBM Collaboration Solutions helps people get work done by prioritizing information in a collaborative platform rich with cognitive and analytics-based assistance.
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Orient Me Demo
Amy Crummey
When you get to break, give me a call
Updates Available
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5124225688
Where’s that file with the trend predictions?
Breaking News
“GIF” creator tells us how to pronounce “GIF”
Top Story
Tom Brady posts thank you note to fans New mail from Paul Mille: Hey man
How are the notifications lately?
Motion FX.jpg added
Added to your Dropbox folder. (click to view)
Invitation
Dinner with the Jones
+1 (314) 317-0658
Missed call – from your iPhone
+1 (918) 634-4551
Missed call – from your iPhone
+1 (617) 956-2890
Missed call – from your iPhone
+1 (202) 721-8481
Missed call – from your iPhone
+1 (647 325-6621
Missed call – from your iPhone
Connection opened
192.168.103
Sarah Gibbons
You guys finished presenting yet?
IBM Connections
Daily Newsletter on February 1, 2016
Updates Available
Do you want to install the updatesnow or try tonight?
Install
Update
5124225688
Where’s that file with the trend predictions?
Amy Grant likes your update: ‘How to Use Snapchat’
+1 (508) 845-1778
Missed call – from your iPhone
Breaking News
“GIF” creator tells us how to pronounce “GIF”
Invitation
Dinner with the Jones
Invitation
Dinner with the Jones
Sarah Gibbons
You guys finished presenting yet?
Top Story
Tom Brady posts thank you note to fans
Motion FX.jpg added
Added to your Dropbox folder. (click to view)
New mail from Paul Mille: Hey man
How are the notifications lately?
Invitation
Dinner with the Jones
+1 (202) 721-8481
Missed call – from your iPhone
+1 (314) 317-0658
Missed call – from your iPhone
5124225688
Where’s that file with the trend predictions?
Updates Available
Do you want to install the updatesnow or try tonight?
Install
Update
+1 (647 325-6621
Missed call – from your iPhone
Amy Grant likes your update: ‘How to Use Snapchat’
IBM Connections
Daily Newsletter on February 1, 2016
Updates Available
Do you want to install the updatesnow or try tonight?
Install
Update
Sarah Gibbons
You guys finished presenting yet?
New mail from Paul Mille: Hey man
How are the notifications lately?
Sarah Gibbons
You guys finished presenting yet?
Social Connections 1031
… And After That?
IBM :: IBM Confidential :: ©2016 IBM Corporation 32
For a company to be innovativecollaboration is key, but don’t forget…
Social Connections 10http://thenextweb.com/socialmedia/2015/02/08/collaborative-problems-not-social-networkers/
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38% of Millennials believe outdated mail and collaboration tools hinder innovation
IBM :: IBM Confidential :: ©2016 IBM Corporation 35
And organizations not only want to innovative but drive productivity. Consider this…
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74% prefer to collaborate in small groups
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Frustrated by existing tools, they bring their own collaboration apps
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Friction to Collaboration
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Trying to impose a tool that functions differently to your team’s natural workflow and communication habits will mean low adoption and eventual abandonment
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Source: https://hbr.org/2012/04/the-new-science-of-building-great-teams
The most productive teams communicated frequently.
But the worse performing teams communicated too little or too much
Social Connections 1040Source: http://www.cmswire.com/social-business/what-will-the-team-of-the-future-look-like/
High performing teams need to throw out agendas, schedules and formality
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The collaboration market is changing
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“We think we can change the way people work.”Tim CookCEOApple
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Where the Battleground Is
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Most products now offer robust activity streams, blogs, wikis, and profiles and the battleground for differentiation has moved to analytics, integration, and partner ecosystems
Source: Forrester Wave for Enterprise Social Software Q2 2014
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Key Trend Conversational Workspaces Become the Activity Hub for Dynamic Teams & Work
Source: Gartner, May 2016
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Project “Toscana”
Social Connections 10Ready for the enterprise
Built for the Cognitive era
Born in the cloud
Extensible and open platform
First class user experience
Project Toscana Strategy
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Introducing “Project Toscana”Teams can collaborate, from any device, in an adaptable, persistent workspace ▪ Modern easy-to-use mobile and web user experiences ▪ Team conversations and content together ▪ Powered by Cognitive to assist the team
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Toscana Demo
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What’s Next ?
Updated May 2016 51
ICS Investments
Cloud
Partnerships DeveloperfriendlyCognitiveInnovation
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What’s Way After ?
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YOU
TEAM
ECOSYSTEM
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The “Changing” Workforce New attitudes, expectations and ways of working
MobilityWork anytime, anywhere, and on any device
TechnologiesShift to the cloud, Collaborative technologies, Big Data, Cognitive, Internet of Things
New BehaviorsShaped by social media and the web
GlobalizationNo boundaries, engage with customers freely
Trends Shaping the Future of Work
Social Connections 10Source: https://medium.com/career-transformation/the-future-of-work-ccd1bf8d997c#.tccacdfk6
The org of 2025
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VR Enables Remote Agile Teams
Social Connections 1057Source: http://www.cmswire.com/social-business/what-will-the-team-of-the-future-look-like/
Information will stalk teams
Information will be pushed towards us based on the mass of contextual data that surrounds us —
where we are, what we are doing, etc.
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• Give teams autonomy, free from fierce oversight
• Invest in ONE common collaboration / communications platform
• Gather team members early on in person
• Provide sufficient time for team dynamics
• Build a network that you can trust, a place you can ask questions without fear
Source: http://www.cmswire.com/social-business/what-will-the-team-of-the-future-look-like/
Recommendations Until We Get There
Social Connections 10Source: https://medium.com/career-transformation/the-future-of-work-ccd1bf8d997c#.tccacdfk6
The best way to predict the future is to create it —
Peter Drucker
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Thank you!
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