ic port maps and data flow...

IC Port Maps and Data Flow Diagrams

Technical Reference

Interactive Intelligence Customer Interaction Center® (CIC™)

Version 4.0

Last updated April 2, 2014

Abstract

The port map and data flow diagrams illustrate the default ports numbers and protocols used for network connections between workstations, devices, and Interaction Center servers.

Interactive Intelligence, Inc. 7601 Interactive Way

Indianapolis, Indiana 46278 Telephone/Fax (317) 872-3000

www.ININ.com

http://www.inin.com/

Copyright and Trademark Information Interactive Intelligence, Interactive Intelligence Customer Interaction Center, Interaction Administrator, Interaction Attendant, Interaction Client, Interaction Designer, Interaction Tracker, Interaction Recorder, ION, icNotify, Interaction Mobile Office, Interaction Optimizer, and the “Spirograph” logo design are registered trademarks of Interactive Intelligence, Inc. Interactive Intelligence Group, Inc., Interaction Center Platform, Interaction Monitor, Customer Interaction Center, EIC, Interaction Fax Viewer, Interaction Server, Interaction Voicemail Player, Interactive Update, Interaction Supervisor, Interaction Migrator, and Interaction Screen Recorder are trademarks of Interactive Intelligence, Inc. The foregoing products are ©1997-2014 Interactive Intelligence, Inc. All rights reserved. Interaction Dialer and Interaction Scripter are registered trademarks of Interactive Intelligence, Inc. The foregoing products are ©2000-2014 Interactive Intelligence, Inc. All rights reserved. Messaging Interaction Center and MIC are trademarks of Interactive Intelligence, Inc. The foregoing products are ©2001-2014 Interactive Intelligence, Inc. All rights reserved. e-FAQ and Interaction Director are registered trademarks of Interactive Intelligence, Inc. e-FAQ Knowledge Manager, Interaction FAQ, and Interaction Marquee are trademarks of Interactive Intelligence, Inc. The foregoing products are ©2002-2014 Interactive Intelligence, Inc. All rights reserved. Interaction Conference is a trademark of Interactive Intelligence, Inc. The foregoing products are ©2004-2014 Interactive Intelligence, Inc. All rights reserved. Interaction SIP Proxy and Interaction EasyScripter are trademarks of Interactive Intelligence, Inc. The foregoing products are ©2005-2014 Interactive Intelligence, Inc. All rights reserved. Interaction Gateway is a registered trademark of Interactive Intelligence, Inc. Interaction Media Server is a trademark of Interactive Intelligence, Inc. The foregoing products are ©2006-2014 Interactive Intelligence, Inc. All rights reserved. Interaction Desktop is a trademark of Interactive Intelligence, Inc. The foregoing products are ©2007-2014 Interactive Intelligence, Inc. All rights reserved. Interaction Process Automation is a trademark of Interactive Intelligence, Inc. Deliberately Innovative, Interaction Feedback, and Interaction SIP Station are registered trademarks of Interactive Intelligence, Inc. The foregoing products are ©2009-2014 Interactive Intelligence, Inc. All rights reserved. Interaction Web Portal, Interaction Analyzer, and IPA are trademarks of Interactive Intelligence, Inc. The foregoing products are ©2010-2014 Interactive Intelligence, Inc. All rights reserved. Spotability is a trademark of Interactive Intelligence, Inc. ©2011-2014. All rights reserved. Interaction Edge and Interaction Mobilizer are registered trademarks of Interactive Intelligence, Inc. Interaction SIP Bridge, Interactive Intelligence Marketplace℠, Interactive Intelligence Communications as a Service℠, CaaS Quick Spin™, and Interactive Intelligence CaaS℠ are trademarks of Interactive Intelligence, Inc. The foregoing products are ©2012-2014 Interactive Intelligence, Inc. All rights reserved. Bay Bridge Decisions, Interaction Script Builder, and Interaction Speech Recognition are trademarks of Interactive Intelligence, Inc. The foregoing products are ©2013-2014 Interactive Intelligence, Inc. All rights reserved. The veryPDF product is ©2000-2014 veryPDF, Inc. All rights reserved. This product includes software licensed under the Common Development and Distribution License (6/24/2009). We hereby agree to indemnify the Initial Developer and every Contributor of the software licensed under the Common Development and Distribution License (6/24/2009) for any liability incurred by the Initial Developer or such Contributor as a result of any such terms we offer. The source code for the included software may be found at http://wpflocalization.codeplex.com. A database is incorporated in this software which is derived from a database licensed from Hexasoft Development Sdn. Bhd. ("HDSB"). All software and technologies used by HDSB are the properties of HDSB or its software suppliers and are protected by Malaysian and international copyright laws. No warranty is provided that the Databases are free of defects, or fit for a particular purpose. HDSB shall not be liable for any damages suffered by the Licensee or any third party resulting from use of the Databases.

Other brand and/or product names referenced in this document are the trademarks or registered trademarks of their respective companies.

DISCLAIMER

INTERACTIVE INTELLIGENCE (INTERACTIVE) HAS NO RESPONSIBILITY UNDER WARRANTY, INDEMNIFICATION OR OTHERWISE, FOR MODIFICATION OR CUSTOMIZATION OF ANY INTERACTIVE SOFTWARE BY INTERACTIVE, CUSTOMER OR ANY THIRD PARTY EVEN IF SUCH CUSTOMIZATION AND/OR MODIFICATION IS DONE USING INTERACTIVE TOOLS, TRAINING OR METHODS DOCUMENTED BY INTERACTIVE.

Interactive Intelligence, Inc. 7601 Interactive Way Indianapolis, Indiana 46278 Telephone/Fax (317) 872-3000 www.ININ.com

IC Port Maps and Data Flow Diagrams 2

http://wpflocalization.codeplex.com/

http://www.inin.com/

Contents

Introduction ................................................................................................ 4 Data Flow ......................................................................................................................... 4 Acronyms Used in this Document ......................................................................................... 5

Default Web Interfaces ............................................................................... 7

Client Operations ........................................................................................ 8

Interaction Edge ......................................................................................... 9

Database and CRM .................................................................................... 10

Mail Server Integration ............................................................................. 11

Interaction Web Portal and Interaction Marquee ...................................... 12

Reports and Scheduled Reports ................................................................ 13

IP Phone Operations ................................................................................. 14

SIP Communication ................................................................................... 15

Interaction Conference ............................................................................... 16

Interaction Media Servers / Interaction SIP Proxy / IRRCS Operations ........ 17

Interaction Media Streaming Server ............................................................ 18

Interaction Dialer...................................................................................... 19

Interaction Web Tools ............................................................................... 20

Monitoring and Management ..................................................................... 21

Speech Recognition ................................................................................... 22

Text-To-Speech ......................................................................................... 23

Interaction Mobilizer ................................................................................. 24

Change Log ............................................................................................... 25


Introduction This document provides diagrams illustrating the default network ports and protocols for data flow between the following entities:

• Workstations, devices, and Interactive Intelligence products • Existing network environments and Interaction Center systems

Notes:

This document applies to on-premises installations, not cloud-based hosted services.

Most port numbers can be changed during installation and configuration.

In most cases, you can change the default port number during the installation process, or during post-installation configuration. If you do change the default port numbers, you can edit a copy of this document to track your port numbers.

Interactive Intelligence is not responsible for port assignments required by products, services, and cloud-based services owned by other organizations.

For more information about ports and security, refer to the Security Precautions in Interaction Center document “Chapter 4: Hardening the IC Server” and the “Typical Ports Used by Interactive Intelligence Applications” section.

Data Flow Each connection shows both the port numbers and direction of data flow. Data can flow in one direction, or both directions, as shown by the arrows in the following example.


Acronyms Used in this Document To save space, most common acronyms are not defined in the diagrams. Refer to the following table for acronyms used in this document.

Acronym Full Text

ASR Automatic Speech Recognition

CCS Central Campaign Server

CIC Customer Interaction Center

CRM Customer Relationship Management

DHCP Dynamic Host Configuration Protocol

DNS Domain Name System

EWS Exchange Web Services

FBMC File Based Mail Connector

FTP File Transfer Protocol

HP ILO Hewlett Packard Integrated Lights-Out

HTTP HyperText Transport Protocol

HTTPS HyperText Transport Protocol Secure

ICBM Interaction Center Business Manager

ICMP Internet Control Message Protocol

ICON Interaction Conference

IIS Internet Information Server

IMAP Internet Message Access Protocol

IMS Interaction Message Store

ION Interactions Over Networks

IP Internet Protocol

IPMI Integrated Port Management Interface

IRRCS Interaction Recorder Remote Content Service

ISR Interaction Speech Recognition

ISS Interaction SIP Station

IVKM Integrated Keyboard Video Mouse

IWP Interaction Web Portal

LAN Local Area Network

LDAP Lightweight Directory Access Protocol

LDS Lightweight Directory Services


Acronym Full Text

MAPI Messaging Application Programming Interface

MRCP Media Resource Control Protocol

NDMP Network Data Management Protocol

NRPC Notes Remote Procedure Call

NTP Network Time Protocol

ODS Outbound Dialing Server

PSTN Public Switched Telephone Network

RDP Remote Desktop Protocol

RMCP Remote Management and Control Protocol

RTP Real-Time Transport Protocol

SAPI Speech Application Programming Interface

SIP Session Initiation Protocol

SMB Server Message Block

SMTP Simple Mail Transfer Protocol

SNMP Simple Network Management Protocol

SOAP Simple Object Access Protocol

SQL Structured Query Language

TBC Time-Based Corrector

TCP Transmission Control Protocol

TLS Transport Layer Security

TTL Time To Live

TTS Text-To-Speech

UDP User Datagram Protocol

UDPTL User Datagram Protocol Transport Layer

VNC Virtual Network Computing

VoIP Voice over Internet Protocol

WAN Wide Area Network

XMPP Extensible Messaging and Presence Protocol


Default Web Interfaces

Client Web Browser

HTTP TCP 8083 /WAN

HTTPS TLS 446 /WAN

CIC Media Server Client Web Browser

HTTP TCP 8080 /WAN

HTTP TLS 442 /WAN

SIP Proxy

Client Web Browser

HTTP TCP 8084 /WAN

HTTPS TLS 443 /WAN

HTTP TCP 8084 /WAN

CIC Media Server

*Ports must remain open for the entire path between named devices***Port numbers can be customized during installation and configuration*****Interaction Edge port numbers cannot be changed***

Client Web Browser

HTTP TCP 8190 /WAN

Media Server

HTTPS TLS 8191 /WAN


Interaction Administrator,Interaction Designer

Client Operations

Interaction Center Business Manager (ICBM)

(Notifier) TCP 2633 /WAN

(Notifier) TCP SSL 5597 /WAN

TCP 8106 /WAN(8107 if using TLS)

(Notifier) TCP 2633 /WANInteraction Attendant

(Session Manager) TCP 3952 /WAN

SMB TCP 445 /WANTCP 8106 /WAN

SMB TCP 445 /WAN(Only for Recorder Client)

Workstation

Workstation

Workstation

CIC Servers

CIC Servers

CIC Servers

IRRCS

Recording Storage

SMB TCP 445 /WAN


HTTP TCP 80 /WAN

HTTPS TCP 443 /WAN



CIC Servers


Interaction Update

Workstation

HTTP BrowserInteraction Web Client IIS Server

TCP 8092 /WAN

TCP 8042 /WAN


(Session Manager) TCP 3952 /WANInteraction Client

.NET Edition,Scheduled Reports,IC Server Manager


(Session Manager ION) TCP 8018, 8108 /WAN

(Session Manager ION) TLS 8019, 8109 /WAN

WorkstationCIC Servers

HTTPS TLS 443 /WAN

HTTP TCP 80 /WAN

CIC Servers(Interactive Update)

TCP 8099 /WAN

Interactive Intelligence(https://updates.inin.com)

(Notifier) TCP/UDP 3952 /WAN

*Ports must remain open for the entire path between named devices*


Interaction Edge

ClientWeb

Browser FTP 20, 21

HTTP TCP 80, 8081 /WAN

HTTPS TLS 443 /WAN

(Media Server Config) HTTP TCP 8083 /WAN

(SIP Proxy Config) HTTP TCP 8080 /WAN

(Interaction Gateway) HTTP TCP 8082 /WAN

(Media Server Config) HTTP TLS 446 /WAN

(SIP Proxy Config) HTTP TLS 442 /WAN

(Interaction Gateway) HTTP TLS 444 /WAN

InteractionEdge

(Remote Console) RMCP 623 TCP/UDP /WAN

(Remote Console) VNC 5900 TCP /WAN

ClientWeb

Browser

InteractionEdge

ClientWeb

Browser

InteractionEdge

ClientWeb

Browser

InteractionEdge

(Notifier) TCP SSL 5597 / TCP 2633 /WAN

SIP TCP/UDP 5060 /WAN(TCP 5061 if TLS)

(Prompt Server) TCP 8098 /WAN

(HTTP Recording Retrieval) TCP 8102 / TLS 8103 /WAN(Only if IRRCS is not being used)

(HTTP Fax Retrieval) TCP 8112 /WAN

(HTTPS Fax Retrieval) TCP 8113 /WAN

(Provisioning) HTTP TCP 8088 or HTTPS TCP 8089 /WAN

(EDGE Gateway) SIP TCP/UDP 5058 /WAN(TCP 5059 if TLS)

CIC Servers

CIC Servers

CIC Servers

InteractionMedia Server


InteractionSIP Proxy

*Ports must remain open for the entire path between named devices***Port numbers can be customized during installation and configuration*****Interaction Edge port numbers cannot be changed***


Database and CRM

Microsoft SQL TCP 1433

Interaction Client.NET EditionScreen Pop


(SOAP) TCP 2633 /WAN

SOAP TCP (port must be configured)

SOAP TCP 2633

(Web Services) TCP 3508 / UDP 3508

(Session Manager) TCP 3952

Oracle SQL TCP 1521

IIS Web Server / Web

Services

CIC Servers

CIC Servers

Microsoft SQL Server

OracleSQL Server

Workstation


Oracle SQL TCP 1521

*Ports must remain open for the entire path between named devices***Port numbers can be customized during installation and configuration**


Mail Server Integration

SMTP TCP 25 or TLS 465 /WAN

IMAP TCP 143 or TLS 993 /WAN

LDAP TCP 389 TLS 636 /WAN

CIC Servers

RTP Dynamic /WAN

SIP TCP/UDP 5060 /WAN

EWS TLS 443 /WAN

Interaction Media Server

Session ManagerTCP 3952 /WAN

Interaction Client

Workstation

CIC Servers

Groupwise Server

Domino Server

IMAP/SMTP Server (GMAIL)

File Server / Network Share(IMS / FBMC)

Exchange Server

CIC Servers

Windows File ShareTCP 135 - 139 /WAN

SMTP TCP 25 or TLS 465 | 587 /WAN LDAP Server


TCP 1352 /WAN

Active Directory Server

LDAP TCP 389 /WAN

CIC Servers

SOAP TLS 7191 /WAN

CIC Servers

MAPI TCP 135 /WAN



Interaction Web Portal (IWP) and Interaction Marquee


SMB TCP445 /WAN

HTTP TCP 80 /WAN

CIC ServersWorkstation

Oracle SQL TCP 1521

MicrosoftSQL Server

Oracle SQL Server


IWP andInteraction Marquee

IRRCS

(No IRRCS) TCP 8106 /WAN

TCP 8106 /WAN

TCP 8070 /WANHTTPS TLS 443 /WAN

SMB TCP 445 /WAN

Recording Storage

LDS TCP 389 /WAN

*Ports must remain open for the entire path between named devices***IRRCS = Interaction Recorder Remote Content Service**


Reports

Scheduled Reports


CIC Servers

Oracle SQL TCP 1521

MicrosoftSQL Server

Oracle SQL Server


SMB TCP 445 /WAN

Interaction CenterBusiness Manager

(ICBM)

Workstation


Oracle SQL TCP 1521


CIC Servers

Oracle SQL TCP 1521

MicrosoftSQL Server

Oracle SQL Server


ScheduledReportsClient

Workstation


Oracle SQL TCP 1521

ScheduledReportsServer

(Session Manager)TCP 3952 /WAN

Oracle SQL TCP 1521




(Session Manager) TCP 3952 /WANInteraction

Client

IP Phone Operations


SIP TCP/UDP 8060 and TCP/UDP 5060 /WAN

RTP Dynamic /WAN**

RTP/UDPTL Dynamic /WAN**



RTP Dynamic /WAN**

(IC 3.0 Conference calls only) RTP Dynamic /WAN**DNS UDP 53 /WAN


SIP TCP/UDP 5060 /WAN SIP TCP/UDP 5060 /WAN

SIP TLS TCP 5061 /WAN SIP TLS TCP 5061 /WAN




SIP TLS TCP 5061 /WAN

Workstation CIC Servers

CIC Servers

CIC Servers

CIC Servers

CIC Servers

IP Phone

NTP Server DHCP Server DNS Server

NTP UDP 123 /WAN


Interaction SIP Proxy

DHCP UDP 67 /WAN

HTTP TCP 8088 or HTTPS TCP 8089 /WAN(If Provisioning from Proxy)

*Ports must remain open for the entire path between named devices***See gateway/telephone provider documents to determine RTP ports**

All SIP GatewaysInteraction Edge/Gateway,

Mediant, and Cisco

IP Phone

IP Phone

IP Phone


Workstation -Interaction Client

and SIP Soft Phone

SIP Communication



SIP TCP/UDP 8060 and TCP/UDP 5060 /WAN(TCP 8061 and TCP 5061 if using TLS)

(Notifier) TCP SSL 5597 / TCP 2633 /WAN (Prompt Server) TCP 8098 /WAN



RTP Dynamic /WAN**






(IC 3.0 Conference calls only) RTP Dynamic /WAN**

SIP TCP/UDP 5060 /WAN(TCP 5061 if using TLS)


SIP Gateway

CIC Servers

CIC Servers

CIC Servers

CIC ServersInteractionMedia Server

InteractionSIP Bridge






SIP TCP/UDP 5060 /WAN(TCP 5061 if using TLS)

CIC ServersInteractionSIP Proxy



Phone

Interaction Conference (ICON)

(Notifier) TCP SSL 5597 / TCP 2633 /WANRTP Dynamic /WAN**


CIC Servers with Interaction Conference



Oracle SQL TCP 1521


OracleSQL Server

Gateway

RTP Dynamic/WAN**

To Public Switched Telephone Network (PSTN)

HTTP TCP 80 /WAN

HTTPS TCP 443 /WAN

Microsoft IIS Server with Interaction Conference

HTTPBrowser



IP Phone


IP Phone

IP Phone

Interaction Media Server / Interaction SIP Proxy / IRRCS Operations




RTP Dynamic /WAN**


RTP Dynamic/WAN**



(HTTP Recording Retrieval) TCP 8102 / TLS 8103 /WAN(Only if IRRCS is not being used)

(HTTP Recording Retrieval) TCP 8102 / TLS 8103 /WAN

(Notifier) TCP SSL 5597/ TCP 2633 /WAN



SMB TCP 445

SMB TCP 445(If IRRCS doesn’t exist)


(EDGE Gateway) SIP TCP/UDP 5058 /WAN(TCP 5059 if TLS)

CIC Servers

CIC Servers

CIC Servers

IRRCS



InteractionSIP Proxy



Interaction Client .Net Edition

Workstation

Storage Device (Recordings)

*Ports must remain open for the entire path between named devices***See gateway/telephone provider documents to determine RTP ports*****IRRCS = Interaction Recorder Remote Content Service***

All SIP GatewaysInteraction Edge/Gateway,

Mediant, and Cisco


Interaction Media Streaming Server

SIP TCP/UDP 6060 / TLS 6061 /WAN


Workstation- Interaction Client and Soft Phone

RTP Dynamic /WAN**

RTP Dynamic /WAN**


SIP TCP/UDP 6060 / TLS 6061 /WAN

MRCP TCP 8104 / TLS 8105 /WAN

CIC Servers

Interaction MediaStreaming Server


Email Server

IMS TCP 445 and 139 /WAN



Interaction Dialer


(Session Manager Switchover) TCP 3952 /WAN




(Session Manager Switchover Backup) TCP 3633 /WAN

CIC Servers with Outbound

Dialing Server (ODS)

Central Campaign

Server (CCS)


Oracle SQL TCP 1521


OracleSQL Server

(Session Manager ION)TLS 8019, 8109 /WAN

Workstations -Interaction Client and Interaction Scripter Client

(DialerTranServer) TCP 8122 /WAN

(DialerTranServer) TCP 8122 /WAN



HTTPS TCP 3508 /WAN

HTTP TCP 80 /WAN

HTTPS TCP 443 /WAN

Interaction Web Tools

CIC ServersIIS Web Server / Web

ServicesHTTP

Browser

HTTP TCP 8114 /WAN



Monitoring and Management

(Switchover) TCP 3633(Notifier) TCP SSL 5597

/ TCP 2633 /WAN

Primary CIC Server

Backup CIC Server


HTTP TCP 80 /WANHTTPS TCP 443 /WAN

HTTPS TCP 8443 /WANHTTPS TCP 343 /WAN

HTTPS TCP 4433 /WANHP ILO TCP 433 /WAN

HTTPS TCP 443 /WAN

RDP TCP 3389 /WAN

All Servers

MediaServers/

SIP Proxy

Mediant Gateways

Remote Content Servers

Internal Network

HP ILO TCP 433 /WAN

Interaction Monitor Server

CIC Servers

Mediant Gateways

MediaServers/

SIP Proxy

Remote Content Servers

SNMP UDP 161, 162 /WANICMP Echo Request/Reply /WAN

SNMP UDP 161, 162 /WANICMP Echo Request/Reply /WAN


Speech Recognition *Ports must remain open for the entire path between named devices*

CIC Server

Media Server

Loquendo ASR Server

HTTP TCP 8086 /WAN


RTP Dynamic 10000 – 60000 /WAN

Client Web Browser



IP Phone

CIC Server

Media Server

Nuance Recognizer Server

HTTP TCP 8100 /WAN



Client Web Browser



IP Phone

CIC Server

Media Server

ASR Server

HTTP TCP 8120 /WAN



Client Web Browser



IP Phone


Text-To-Speech using Media Resource Control Protocol (MRCP)

Text-To-Speech using Speech Application Program Interface (SAPI)

CIC Server

Media Server


SIP TCP/UDP 5060 /WANMRCP Server

(Nuance)

RTP Dynamic 7892 – 9091 +/- /WANfor 600 TTS ports

CIC Server with SAPI TTS

Media Server


SIP TCP/UDP 8060 and TCP/UDP 5060 /WAN


HTTP TCP 8088 or HTTPS TCP 8089 /WAN

SIP TCP/UDP 5060 / TLS TCP 5061 /WAN

MRCP TCP/UDP 6075 / TLS TCP 6076 /WAN

HTTP TCP 8088 or HTTPS TCP 8089 /WAN




IP Phone

IP Phone


HTTP TCP 80 /WAN

HTTPS TCP 443 /WAN

Interaction Mobilizer

CIC Servers

Front EndServer

Mobile Device

Apple Cloud Messaging

Google Cloud Messaging

MongoDBService

MobilizerXMPP ServiceMobilizer

Push Server

CIC XMPPBridge Service

OpenFire XMPP Server

Client SSL XMPP TCP 5222

ListenerPort5275

ListenerPort5275

HTTP TCP 2195/2196

HTTP TCP 5228/5229/5230

HTTP TCP27017

(Interaction Web Tools)HTTPS TCP 3508 / HTTP TCP 8114

(Interaction Web Tools)HTTPS TCP 3508 / HTTP TCP 8114

HTTP TCP 80HTTPS TCP 443



(Click to Call)HTTPS TCP 8109 / HTTP TCP 8108



Change Log

Date Change

April 2, 2014 SIP Communication

Added Interaction SIP Bridge with port identifier HTTP TCP 8078 or HTTPS TCP 8079 /WAN.

April 2, 2014 Changed the name of Polycom IP Phone/ISS to IP Phone throughout the document.

April 2, 2014 Monitoring and Management

Changed the name of Screen Recorder Servers to Remote Content Servers.

April 2, 2014 Replaced the Exchange and Active Directory diagram with the Mail Server Integration diagram.

April 2, 2014 Added User Datagram Protocol Transport Layer (UDPTL) to RTP connection between gateways and devices.

April 2, 2014 Client Operations – Interaction Administrator

Added port Notifier TCP/UDP 3952 /WAN connection between Interaction Administrator and CIC Servers.

April 2, 2014 Added Acronyms for File Based Mail Connector (FBMC), Integrated Keyboard Video Mouse (IVKM), Integrated Port Management Interface (IPMI), Interaction Speech Recognition (ISR), Messaging Application Programming Interface (MAPI), Notes Remote Procedure Call (NRPC), Remote Management and Control Protocol (RMCP), User Datagram Protocol Transport Layer (UDPTL), and Virtual Network Computing (VNC).

October 25, 2013 Added diagrams for Data Flow: Reports and Data Flow: Scheduled Reports.

October 25, 2013 Added a diagram for Interaction Conference (ICON).

October 25, 2013 Added a diagram for Interaction Dialer.

October 25, 2013 Added diagrams for Text-To-Speech using Media Resource Control Protocol (MRCP) and Text-To-Speech using Speech Application Program Interface (SAPI).

October 25, 2013 Added Acronyms for Interaction Conference (ICON), Lightweight Directory Services (LDS), Public Switched Telephone Network (PSTN), Speech Application Programming Interface (SAPI), and Text-to-Speech (TTS).

October 25, 2013 Added a note to the Default Web Interfaces diagram: Interaction Edge port numbers cannot be changed.

October 25, 2013 Moved Interaction Update diagram from Monitoring and Management to Client Operations. Added connections from CIC Servers to HTTPS://updates.inin.com and changed port numbers.


Date Change

October 25, 2013 Client Operations – Interaction Center Business Manager

Port 8106 between Workstation and CIC Servers must remain open whether or not IRRCS is in use.

October 25, 2013 Interaction Web Portal (IWP) and Interaction Marquee

Removed Notifier ports 5597 and 2633, and added LDS TCP 389 /WAN between IWP and Interaction Marquee Server and the CIC Servers.

October 25, 2013 Interaction Media Servers / Interaction SIP Proxy / IRRCS Operations

Added port and protocol TLS 8103 between Interaction Media Server and CIC Servers.

October 25, 2013 Interaction Media Streaming Server

Added the port and protocol TLS 6061 between Interaction Client Workstation and CIC Servers and the Interaction Media Streaming Server and CIC Servers.

October 25, 2013 Speech Recognition

Loquendo Speech Recognition: added RTP Dynamic port range 10000 – 60000 between Media Server and Loquendo ASR Server.

Nuance Speech Recognition: added RTP Dynamic port range 10000 – 60000 between Media Server and Nuance Recognizer Server.

MRCP Speech Recognition: added RTP Dynamic port range 16384 – 32768 between Media Server and ASR Server.


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