icann 50: new gtld registry operator engagement
DESCRIPTION
The purpose of this session was to provide new gTLD Registry Operators (RO) with RO related material including updates to the registry on - boarding process, quick refreshers on Registry Services (e.g., RSEP, RRA Amendment Process) and overview of anticipated roadmap of our future activities. This was followed by a feedback/Q&A session to engage with the Registry Operators on all topics related to Registry Services.TRANSCRIPT
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#ICANN50
New gTLD Registry Operator Engagement
25 June 2014
Krista Papac Director, Registry Services
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#ICANN50
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Agenda
• Introduction
• Engagement & Relationship Management
• Services Available to Registry Operators
• Policy Implementation
• Questions & Answers
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Introduction
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Expansion of the gTLD Name Space
Text Text Previous gTLD Rounds (prior to July 2013)
generic Top-Level Domains Key
Text Text Current + Future (potential) gTLD Expansion
Previous gTLD rounds Key Current New gTLDs Potential New gTLDs
Text Text Current + Future (potential) gTLD Expansion
2012 July 2013 End of 2013 June 2014
Text Text Geographic Distribution of Previous gTLD Rounds
Total Executed gTLD RAs for Previous gTLDs Rounds 22
6
1
15
North America
Asia Pacific
Europe
Text Text Geographic Distribution of gTLD Name Space Today
Total Executed gTLD RAs as of 21 June 2014 462
106 233
6 Latin America 54 4
11 48 Oceania
Caribbean
North America
Africa Asia Pacific Asia Pacific
Europe
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Registry Services Team and Areas of Responsibility
Text Text Registry Services Team
Krista Papac, Director Los Angeles, CA, US
Dennis Chang, GDD Services Programs
Director Los Angeles, CA, US
Ann Yamashita, Product Manager
Los Angeles, CA, US
Wendy Profit, Product Manager
Los Angeles, CA, US
Aysegul Tekce, Product Manager
Istanbul, TR
Mert Saka, Product Manager
Istanbul, TR
Open Position, Product Manager Singapore, SG
Han Chuan Lee, Senior Product Manager
Singapore, SG
Transactional processing support by GDD Operations Team
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Areas of Responsibility
Core Responsibilities 1. Engagement & Relationship Management
2. Services Available to Registry Operators
3. Policy Implementation
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Engagement & Relationship Management
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Customer Focus
Building a sustainable foundation to strengthen current relationships and services • Listening o Understanding your concerns and acting on what we’ve
heard
• Continually Improving o Working to make your experiences better
• Communicating o Inform you of what we have done to make better
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Services Available to Registry Operators
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Available Services
Service Category Registry Service List Contracting • RA Preparation
• RA Creation • RA Execution & Publication • Renewals
Onboarding • Contact & ONBIR Work Items • Technical Setup
Establish Launch Program
• TLD Startup Information • Qualified Launch Program (QLP) • Approved Launch Program
Registry Agreement Administration
• RRA Amendment • Assignment and Assumption Agreement • Cross Ownership Removal • Legal Notices • Code of Conduct • Specification 13
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Available Services (continued)
Service Category Registry Service List Evaluation Services • RSEP/RSTEP
• Registry Transition (Registry Assignment/Material Subcontracting) Emergency & Crisis Management
• EBERO Activation • ERSR Management • Name Collision Response
Reporting & Support • Registry Reports Publishing • Registry Stakeholder Notifications & Communications
Shared Services • SLA Monitoring • CZDS
Text Text Process for Providing Services
I need help
with….
.TLD Registry Operator
Global Domains Division Team
1 Review request
3 Engage and/or deliver service
2 Determine best course of action • Customer Support • Subject Matter Expert • Registry Services
Team Regional Member
.TLD Registry Operator
Help
received. Thanks!
Text Text Exception Handling & Escalation Path
Registry Operator
[email protected] ICANN Customer Service
Krista Papac Director, Registry Services
Cyrus Namazi Vice President, DNS Industry Engagement
Text Text Portal Services
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Policy Implementation
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Policy Implementation
Implementation processes include: • Issuing Requests for Proposals
• Contracting third parties to provide services
• Developing tools and capabilities internally & externally
• Vendor engagement
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Questions & Answers
Submit Registry Services Inquiries
o GDD Portal: https://gddportal.icann.org
o Email: [email protected]
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