Ice Breaker:

Quality has to be engrained in the organizational culture so that the required behaviors, practices, and way of doing business can be sustained over the long term. People need to live and breathe a

quality mindset to realize the benefits that a Quality Management System can offer.

Quality is not a one-time project…it is a race with no finish line!

The Case for EHSQ Integrated

Management Systems

Presented by Peter-Elias Alouche Quality Practice Manager Intelex Technologies Inc.

About Peter-Elias Alouche, P. Eng., MBA

• Quality Practice Manager at Intelex Technologies Inc.

• ASQ Toronto Communications Chair

• Professional Engineer in the Province of Ontario

• BA in Mechatronics Engineering / MBA from the Rotman School of Management at the University of Toronto

• Experience in industries ranging from power generation and utility sectors to manufacturing of industrial inkjet systems and injection molding systems in engineering, quality, and new product development capacities

• Passionate about space, technology, robotics, automation, the Toronto Maple Leafs, and beach volleyball

Agenda

1 The Customer

2 Why Integrate?

3 What is EHSQ IMS?

4 Opportunities to Integrate

5 Importance of Culture

The Customer

The Customer

Would your customers cheer you on?

Value

Price Safety

Customer Experience

Environmental Impact

Corporate Citizen Ethics

Why Integrate?

Lost Opportunities

CEO

VP Marketing & Sales

Director Marketing

Product Marketing

SEO Specialist

Tradeshow Manager

...

Director Sales

Sales Rep

...

COO

Director Global Operations

General Manager Mfg

Director Quality & CI

Quality & CI Manager

Quality Engineer

Quality Coordinator

Document Coordinator

QC Inspector

Quality Analyst

Audit Manager

Auditor

VP EHS

Director EHS

EHS Manager

EHS Specialist

Environmental Engineer

Safety Engineer

EHS Coordinator

Business Challenges

Differentiation Strategy

Efficiency Strategy

Why Integrate?

QMS

SMS

EMS

FSMS

Audits Inspections Document Management

Nonconformances Corrective Actions Risk

Stakeholders Continuous Improvement

Training Management Review

Audits Inspections Document Management

Nonconformances Corrective Actions Risk

Stakeholders Continuous Improvement

Training Management Review

Audits Inspections Document Management

Nonconformances Corrective Actions Risk

Stakeholders Continuous Improvement

Training Management Review

Audits Inspections Document Management

Nonconformances Corrective Actions Risk

Stakeholders Continuous Improvement

Training Management Review

Integrative Thinking

Integrated Management Systems

• Reduce implementation costs by 50%

• Reduce maintenance costs by 66%

• Reduce auditing costs by 20%

• Eliminate duplicate processes

• What’s under the iceberg?

EHSQ Management Maturity Curve

Comply

Perform

Transform

• Avoid costs : fines, claims…

• Ensure regulatory compliance

• Secure license-to-operate

• Mitigate operational risks

• Control reputational risk

• QMS, EMS, SMS, FSMS, ISMS

• Minimize value erosion

• Reduce costs and direct impact

• Gain operational effectiveness

• Organizational savings

• Streamlining supply chains

• Nurture continuous

Improvement

• Increase profitability

• Create new business models

• Develop new market

• Foster innovation

• Develop new product & services

• EHSQ Integrated Management System

• Create Value

• Grow revenue

Va

lue

Ero

sio

n

Va

lue

Cre

atio

n

Why Integrate?

QMS

SMS

EMS

FSMS

EHSQ

What is EHSQ IMS?

What is EHSQ IMS?

EHSQ Integrated Management System Shared Best Practices, Standardized Processes, Work Instructions, Tools, CI projects

Reduce impact of business operations on

the environment by operating in a sustainable

manner

Keep workers safe, healthy, & productive through prevention, training, & controls

Focus is on the customer, eliminate waste,

standardization, reduce variation, engagement, & Continuous Improvement

Ensure food supply is safe for consumers from farm

to fork

EMS: ISO 14001 SMS: DIS / ISO 45001 QMS: ISO 9001 FSMS: ISO 22000

Opportunities to Integrate

Opportunities to Integrate

EHSQ IMS

Risk

Audits

Document Management

Management Review

Corrective Action

Continuous Improvement

EHSQ Risk

• 1 cross-functional team to evaluate ALL risks for

EMS, SMS, QMS, FSMS

• Standardized risk matrices (S, O, D definitions)

so risks can be compared across the company

• Assess risk related to processes, context of the

organization, audits, nonconformances, etc.

EHSQ Audits

• Centralized audit planning & resource management

• Systems thinking vs. silo thinking

• Cross-functional audit teams evaluating integrated

processes for EMS, SMS, QMS, …

• Integrated checklists for processes that have been

integrated across the business

EHSQ Document Management

• Prevent duplication

• Increase adoption among employees by

simplifying how they access information – 1

system vs. 3+

• Build in best practices by learning from teams

across the organization – speeds up learning

EHSQ Management Review

• Health check of entire business – not 1 silo

• Identify systemic issues across EMS, SMS, &

QMS not historically viewed together

• Encourage cross-functional systems thinking for

opportunities to innovate

EHSQ Corrective Action

• Standardize corrective action process

• Investigate root causes from a system perspective

• Take cross-functional team approach to get better at

root cause analysis vs. symptoms

• Accelerate organization learning

EHSQ Continuous Improvement

• Encourage cross-functional approach to

improvement projects

• Break down silos

• Achieve great results by developing the ability to

hold ideas in tension with one another to come up

with better solutions

The Importance of Culture

Culture & Behavior Change

• IMS approach teaches everyone in the

company to not only think about

themselves but the entire system

•This can be a powerful capability that

leads to new insights and innovations

that would be difficult to come by when

viewing systems independently

Journey

About Intelex Technologies Inc.

We empower sustainable business.

Our software helps organizations

around the world be more sustainable,

protect the protect the planet and its

people.

With over 1,000 clients and

1,000,000 users around the world

Intelex provides EHSQ software for

QMS, SMS, EMS, and FSMS.

To learn more…

About Peter Alouche • Email: peter.alouche@intelex.com • LinkedIn: http://ca.linkedin.com/in/peteralouche • Twitter: @drpete98

About the topic through ASQ: • Search ASQ’s Knowledge Center @

www.asq.org/knowledge-center/search/

• ASQ Global webcast recording: http://asq.org/2016/11/Integrated-Management-Systems/the-case-for-ehsq-integrated-management-systems-webcast.html

• Blog Post: https://www.linkedin.com/pulse/case-integrated-management-systems-peter-elias-alouche

The Case for EHSQ Integrated Management Systems

Thank you for your hospitality.