Iceland Airline engages employees with a social intranet portal & automates

internal processes

Customer Profile:

Primera Air is a leisure airline in Iceland, with bases in Denmark,

Sweden, Finland and Norway. It employs 400 people and transports

annually over 1 million people.

Business Need:Primera Air wanted to implement a

centralized branded portal to capture all internal company

information, department collaboration and to automate

business processes.

Primera Air identified four areas of concern,

which they wanted to address with this solution

• No need for employees

to type in passwords

• Everyone has visibility into how the business operates

• Engage employees

in social communicati

ons

• No burden on the IT

Departments should

manage content on

their own

Internal social network

Provide single-sign access to all internal systems

Real-time visualization of the

flights schedule

Primera Air Team:manages the project and

the requirements

Abilitics Team:SharePoint development,

deployment, remote support and assistance in

the business analysis

During the 8 months project, we met face-

to-face 4 times for short 1 to 2-day

workshops

We set up an international virtual team to deliver the project

The solution has 6 specific areas

The Branded SharePoint Portal

Department Sites & Document Management

Facebook-like social

communication Wall

The Single sign on system

Data Visualization with Google Maps

Nintex Workflow Business Process

Automation (for the HR)

Each of these is shown on the next 6 slides

1. The portal is built on top of

the SharePoint platform

2. Each department manages its own set of sites

• Custom component built by Abilitics to provide social communication within SharePoint

• Employees post questions and give feedback on topics, comment on documents stored in SharePoint

Solution

• Increase adoption and usage of SharePoint

• Engage employees to share information and improve communication in geographically distributed teams

Benefits

3. Facebook-like wall extends SharePoint social capabilities

• User selects the system by clicking a link (see on the left)

• The solution performs the authentication on behalf of the user

• User is redirected transparently to the internal system

Single-sign on solution

• Employees no longer need to remember passwords for each system

Benefits

4. Single sign-on provides quick access to over 20 internal systems

5. Visualize the flights schedule on an interactive map*

*Check the live demo at http://demos.abilitics.com/googlemapsdemo/

• Real-time data taken from backend flights database and shown on a Google maps

• Approximate locations of the aircrafts fleet shown on the map (including delays)

Solution

• Management and all employees have the full visibility of how the business operates every minute

Benefits

6. Business Process Automation for the HR Onboarding/Offboarding process

• Workflow manage the process of hiring & laying off hundreds of crew members/pilots a year

• Involved departments include HR/Help Desk/Security/Crew Records/Training/Uniforms

Solution

• Less mistakes/efficient process/tasks completed as due

• Process visibility/no need of phone calls to get information

• Step 1 in the business process automation strategy, to get all people used to it

Benefits

1 HR initiates process with InfoPath form

2 Nintex Workflow assign tasks &

send notifications

3 Tasks assigned in SharePoint to

responsible group

“In the beginning, I was concerned that working on this important project would be difficult in a remote team setup. I am glad that the project went smoothly; Abilitics demonstrated deep SharePoint expertise and strong project management skills. I appreciate that Abilitics team was very supportive and transferred knowledge to my team in Iceland. “

Inga Gudmundsdottir, Director IT, Primera Air

What our customer says about the project

Thank you!Contact me at elena@abilitics.com and I can

provide you with additional information about the case study and our services.

Elena PetrovaBusiness Development managerelena@abilitics.com