ICQ Consulting

Leveraging personal and cultural differences so your employees and customers don’t feel frustrated, confused or

disengaged and choose your competition.

ICQ Consulting is the CrossFit of leadership and management training

People from various cultural backgrounds think, behave and work in such different ways that it causes stress, confusion, disengagement and it seriously affects businesses. Companies spend millions on well-being programs to make them feel better but that doesn’t solve the problem, it deals with the symptoms only.

ICQ Consulting is a leadership development agency helping organisations break down the barriers between people by leveraging their personal and cultural differences. We develop resilient leaders with high cultural intelligence who can create inclusive teams. That is when diversity becomes profitable and inspiring instead of a painful liability.

Our portfolio of assessments, training and consultancy has already helped some of the leading companies in the USA, Latin America and Europe ranging from start-ups to Fortune 500 organisations.

IQEQ

CQLevel o

f lead

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ip

Complexity of collaboration

EMOTIONAL INTELLIGENCE is the ability to recognise own and other people's emotions and

to use emotional information to guide behaviour.

INTELLIGENCE is the ability to acquire and apply knowledge and

skills.

CULTURAL INTELLIGENCE is the ability to RECOGNISE and UNDERSTAND how

cultural differences influence behaviour.ICQ

The more complex workforce you have and themore diverse market you serve, the more youneed to understand what motivates, drives andsatisfies your employees and customers.

What is Cultural Intelligence (ICQ)?

GRAFIC HERE!!!!

Culture, Engagement & Global Leadership have become now urgent priorities

Inclusion, the hallmark of highest-performing companies is profitable

According to research when organisations successfully engage their customers and their employees, they experience a 240% boost in performance-related business outcomes (Gallup 2013).

McKinsey’s research shows that ethnically-diverse companies are 35% more likely to outperform their peers.

Catalyst research shows that companies with more women on the board statistically outperform their peers over a long period of time.

Deloitte Australia research shows that inclusive teams outperform their peers by 80% in team-based assessments.

CALOMM™Culturally Aware Leadership and Management Model

Combining the latest business data with academically validated research to address the challenges of the 21st century on every single level within the organisation.

Individiual and Team level - iDISC

Organisational level - oDISC

oDISC™ is a framework that allows leaders and organisations to identify, develop, and implement the optimal combination of leadership models, organisational design, and management practices; according to the needs of each specific organisation.

Intercultural DISC™ is an internationallyaccredited framework that allows you torecognise and optimise the dynamics of aculturally diverse environment where individualshave different behavioural and communicationstyles due to their personality type and culturalbackground such as their generation, gender,profession and nationality.

iDISC - Why treating people the way THEY want to be treated is profitable?

Grand Hotel Brighton – Bar and Lounge 2014

- It was voted number 8 in the world based on booking.com customer reviews.

- Department of the quarter 3 times in a row within DeVere hotel chain

- 100% mystery diner scores- 34% increase in sales with no extra

marketing- 23% higher employee engagement

Number 8out of 890,000 hotels88,663 destinations

in 224 countries

Before

E:R

CSAT

ESAT

64%

65%

84%

CSAT – Customer satisfaction | ESAT – Employee Satisfaction | E:R – Expenses to Revenue

oDISC - The Solution for your Organisational Intelligence Challenges: Fortune 500 Case Study –

2000 employees, $35 million budget

34%

85%

92%

After

How it works?

Step 1

Building Awareness

Assessment

Step 2

Building Competency

Training

Step 3

Building Skills

Application

- Group training in person- Blended, online learning

- Online webinars and support- Refreshing course - Book- Constant feedback loop by

superior and colleagues- Teaching new peers

- We have successfully merged 3 companies on 2 continents to form ICQ Consulting so we understand thechallenges you might face and the rewards you want.

- We have built businesses from scratch and managed multinational companies with outstanding results.

- We are one of the very few companies that can offer 21st century solutions based on the latest business data with academically validated research through our network of associates in the USA, Latin America and Europe.

- We have worked with some of the leading companies ranging from Fortune 500 companies, to start-ups, and some of today’s unicorns.

- We have a unique portfolio of solutions combining the latest business data with academically validated research.

What makes ICQ Consulting different?

CONTACT

info@ICQConsulting.com

www.ICQConsulting.com