icqi report 2011

8/6/2019 ICQI Report 2011

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ICQI2011 REPORTPakistans 12

th

International Convention on Quality Improvement

& 2nd ANQ Regional Conference

May 2-3, Lahore

Organized by

PIQC INSTITUTE OF QUALITY

Jointly with

Quality & Productivity Society of Pakistan

and Asian Network for Quality


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Towards a World Class PakistanThe story of a national convention in Lahore

and a struggle for Quality Improvement in the country

ICQI2011, Pakistans 12th

International Convention on Quality Improvement and 2nd

Asian

Network for Quality Regional Conference was organized jointly by PIQC Institute of

Quality, Quality and Productivity Society of Pakistan (QPSP) and Asian Network for Quality

(ANQ) to deal with the issues related to poor quality of products and services; as well asdevelop strategies for building a World Class Pakistan. Around 250 professionals from the

field of Quality gathered in Lahore on May 2-3, at hotel Pear Continental with an

objective to drive the national synergy and strategy for enhancing and upgrading national

Standards and upgrading Quality in the country with the theme of building together a

World Class Pakistan. Around 40 local and foreign top class speakers, experts,

intellectuals and professionals presented their papers, research work and many leading

companies shared their Best Practices; whereas around 250 Quality Managers, Quality

Professionals Academicians and Healthcare providers attended this convention from

diverse industrial, service, academic and government sectors.

The theme of the convention was Quality, Competitiveness and Performance in the

current difficult socioeconomic situation. It was displayed in the convention that Quality,

Competitiveness and Performance were all related and important areas even in difficult

economic situation. When the economic crises emerged in our country a few years ago,

we saw that a large number of companies closed or reduced their activities related to

Quality Management or even Human Resource Management. Many are even presently

doing the same. They probably think that they will save their companies by reducing their

overheads. Quality was considered by them as their overhead. Instead of coming out of

crisis, they went deep into it. The participants heard the strategies and practices of some

good companies in this convention because they have strong processes and systems to

fulfill customers requirements. Their sustainability and better dealing with the crises isbecause of their long term commitment, ownership and pursuance of strongly developed

internal Quality Management and Performance Excellence programs; as important as any

other program of their systems or organizations. Many leading companies shared in

these two days how they created and managed sustainable Quality. There were also

many strategy related papers in which the theory of system, Quality Culture, Human

Resource Management, Breakthrough Management, Quality Tools and Leadership for


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Quality were critically explored and analyzed. Sector wise applications, as well as their

models, strategies and challenges were also discussed and analyzed in the manufacturing,

services, educational and healthcare sectors. Collectively they provided multidimensional

learning opportunity for the delegates.

The convention was a wake-up call for the government as well as academia andprofessionals without any ifs and buts. The present challenges and risks are also

opportunities and hopes for many. The Quality professionals agreed not to sit idle and

wait for more crises. They agreed to face the challenges with a positive, mature and

professional manner within their own organizations and deal the crises with more creative

and systematic manner. It was agreed that more commitment is required for better

Quality than of today with more stringent standards in our products and processes; as

well as more consistency and sustainability to our improvement initiatives. It takes no

time to lose credibility of a country or a company but takes years to build it. The

delegates also agreed that they cannot rely on ad hoc measure to fix Quality; they need to

take systematic and professional Quality tools, frameworks and strategies which were

discussed and shared by many local and foreign experts. The delegates were optimistic

that time is not far away when they will see a truly World Class Pakistan and will begin to

collaborating and competing with all the neighboring and regional countries on the basis

of Quality, Ethics and Mutual Harmony.

The Conference Chairman, Dr. Kamran Moosa and CEO of PIQC Institute of Quality, in the

inaugural session provided the state of Quality in Pakistan. He pointed out that around

500 billion rupees were being lost annually in the country by organizations due to poor

quality of manufacturing and service delivery operations like rate of defectives and

rejections, line losses, rework and errors in operations. This also included the gross

national wastage in academia in the form of tuition. In academia where estimated 10million students of schools go to tuition centers annually and repeat again what was

taught to them in the morning, a national gross waste and rework just because the quality

of teaching in the first go was not effective. He also stressed for the need to establish a

National Quality Council at the state level on an emergency basis in line with Malaysian

and Iranian governments in order to systematically deal with the issues of Quality and

Standards in all the government ministries and organizations, schools, universities and as

well as in the corporate sectors through chambers and manufacturing associations.

Quality of products and services has become one of the prime factors in our national

agenda for the revival and development of Pakistan as a regional tiger and a place where

its own citizens starts enjoying the Quality of Life. At the moment, citizens at large arereceiving poor quality of products and services; whereas no organized accountability

system exists in their organizations for Quality. He said that if Pakistan ignores it any

further, it will not only be out of the regional and international markets, but also from the

local markets. Mr. Munawar Shah, Chairman of Quality and Productivity Society of

Pakistan, the Association of Quality professionals of Pakistan, highlighted the need for the

development of Quality Managers in the country and pointed out the recent initiatives

taken by the QPSP in promoting Quality through efforts like Quality Managers


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Certifications, exams, conferences, Quality Forums, Healthcare and Educational Quality

Chapters, celebration of World Quality Day annually and providing Quality Awards for

Outstanding Quality professionals in the country. Col (R) Nisar Alvi was the Incharge of

the Organizing Committee who gave a welcome speech. Khawaja Muhammad Yousaf, the

CEO of National Productivity Organization (NPO) announced the launching of Prime

Minister Quality Award from 2011 in which professional assessments will be carried outbased on Total Quality Management Criteria in line with international state sponsored

criteria for Performance Excellence. Mr. Imranulla Shariff, Executive Director of PIQC

Institute of Quality pointed out the need to develop curricula on Quality in every

academic program of higher education as well as in Polytechnic Colleges and common

Schools at large. He also pointed out that nearly 40,000 professionals have been trained

in the country by PIQC during the last 20 years in the country. The institute has provided

specialized Quality Assurance Academic post graduate degree programs also in

collaboration with a local university.

Gregory Watson, President of International Academy for Quality, worlds most prestigious

organization, which is leading the global Quality professionals community stressed the

need for the effective development of Quality Assurance and Management programs in

the organizations and the role of their top management, especially in the difficult socio-

economic conditions. He shared the global experience on Quality and how it is being

handled in different countries. He provided a framework for linking Quality with the

organizational strategy.

A number of top management from a number of World Class organizations shared their

Quality Management programs, Strategies and best practices with the participants. This

included Ilyas Suri of Indus Motors Ltd, Nadeem Mustafa Khan of Aga Khan University

Hospital, Sohail Ahmed of Thal Engineering, Prof. Dr. S. M. Awais of King EdwardUniversity, and Dr. Ali Sajid of University of Engineering & Technology. A number of

Quality Managers, Academicians and Experts who contributed their research and best

practices are listed in the next pages.


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Speakers and PapersThe following speakers participated in the convention:

PIQC INSTITUTE OF QUALITY

www.piqc.com.pk, [email protected]

SPEAKERS NAME TOPICS OF PAPERS

Gregory H. Watson, President, International Academy for Quality (IAQ), Finland Managing For Quality During Challenging Times

Dr. Kamran Moosa , CEO, PIQC Institute of Quality , Lahore, Pakistan TQM Implementation and its DynamicsM. Ilyas Suri, Advisor and Board Member, Indus Motor Company Ltd, Karachi, Pakistan 20 Years Of TQM Practices At Indus Motor Company LimitedNadeem Mustafa Khan , Regional CEO, e Asia, Aga Khan University Hospitals, Karachi Leadership For Quality: Does It Make A Difference?

Sohail P. Ahmed, Vice Chairman-House of Habib, Karachi, Pakistan Developing A Culture For Quality A Case Study Of Thal, Eng

Turab Ali Khan, Product Assurance Manager, Pakistan Tobacco Company Limited,

IslamabadThe Case of Pakistan Tobacco Company over a decade

Janak Mehta , Chairperson, Asian Network for Quality (ANQ), Delhi, India Managing Quality in the Current Socio Economic Scene in S. As

Imtiaz Ali Rastgar, CEO, Rastgar Engineering Co Pvt Ltd , Islamabad, Pakistan Cultural Aspects of Quality in Manufacturing Industry

Khurram Nawaz, Head of Business Excellence,National Bonds Corporation, Dubai-UAE Quality Management, Quality of Management and Quality Cul

Prof. Dr Syed Muhammad Awais , King Edward Medical University Quality of Life (QoL)

Maj Gen M Ovais Mustafa, Director General, MVRDE, Pakistan Army, Rawalpindi,

PakistanQuality Management in SMEs

Dr. Nawar Khan/ Dr. Mushtaq Khan, National University of Sciences and Technology,

Islamabad

Productivity Improvement Through Total Quality Managemen

M. Asif Siddiqui & Khurram Nawaz, Dnata Airport Operations, UAE Business Excellence - A Case Study of Dnata, Dubai Airport

Ishtiaque Hussain Kiani, General Manager, Silver Lake Foods Industries , Hattar, Pakistan Corporate Turnaround at Silver Lake FoodsMuhammad Naeem Shahzad, Consultant, PIQC Institute of Quality , Lahore, Pakistan Success and Failures of ISO 9000 Implementation: Myths & Re

Nadir Ali Shah , Senior Consultant PIQC Institute of Quality, Karachi, Pakistan The Wholesome Quality- Transfer of Technology

Muhammad Arshad, Quality Assurance Manager, Nestle Pakistan Limited, Kabirwala,

PakistanSuppliers Readiness for Future Challenges

Thilak Pushpakumara, Lean Management Consultant, Institute of Lean Management, SriLanka

Managing Quality by Managing Equipment

Ijaz Yusuf (UMT)/Amjad Naeem (ExpressPack) A Journey of HACCP Certification: The Case of Expresspac

Rizvana Ikram, Director Human Resources, Pearl Continental Hotel Lahore - Pakistan The History of HR Strategies and Practices in Hashoo GroupImran Ahmad Rana, Corporate QMS Head, Treet Corporation Ltd, Lahore, Pakistan Daily Management to Breakthrough Management

Muhammad Furqan Khan, Vice President , NetSol Technologies Limited , Lahore, Pakistan Journey to Process Excellence Case of NetSol Technologies

Dr M Shahid Khalil, Chairman, Mechanical Engineering Department, UET Taxila Productivity in a Manufacturing with Six Sigma: a Case Study

Abdus Sattar Niazi, Manager HR & IR, Coca Cola Beverages Pakistan Limited , Islamabad,

Pakistan

Recruitment and Selection Process and Its Current Challenges

Omar Bashir Khadra, Director, Abu Dhabi International Centre for Organizational Excellence,

UAE

Learning from Best Practices to Build a World-Class Education

Prof. Dr Syed Muhammad Awais, Kind Edward Medical University, Lahore Structuring of Academic Quality Programs in Higher Education

Dr. Ali H. Fayadh, Program Director ELS-Oman , Muscat, Oman Protectionism vs. Transparency inOmani Higher Education

Dr. Khalid Mahmood, Technical Advisor, Canada-Pakistan Basic Education Project (CIDA)

Lahore

Standardization of Textbook Evaluation Criteria

Mansoora Tufeyl, National Coordinator RCC Program & Anzee Altaf, Aga Khan Education

ServiceProviding quality early childhood development in Pakistan

Dr Muhammad Iqbal / M. Zafar Iqbal, University of Education, Lahore Educational leadership for managing quality: problems and iss

Dr. Syed Mairajuddin Shah, Medical Director, Aga Khan University Hospital, Karachi -Pakistan

Quality Journey of Aga Khan University Hospital Karachi

Dr Bushra Kazmi, Director, Dept of Patient Safety and TQM, Armed Forces Hospital,

S.ArabiaCost effectiveness associated with length of stay of surgical pa

Hussain A. Qadri/Dr. A Yusuf/Dr. F Sultan, Shaukat Khanum Cancer Hospital, Lahore,

Pakistan

Improving Quality of Care by Measuring Performance

Dr. Nadeem Ahmad, Project Director, IQHCS, Dept of Health

Dr Shahid Yunis, Coordinator Health Sector Reforms Unit, Health Dept KhyberPakhtunkhwa

Institutionalizing Quality in Health Care of Khyber Pakhtunkhw

Process of Sustaining Change

Dr. Saira Siddique, Technical Advisor ( Health Programs)

Dr Imran Masood Durrani, Senior Technical Advisor ( Health Programs),

Dr. JP Steinmann, Principal Advisor German International Cooperation ( GIZ), Islamabad,

Patient Satisfaction with Primary and Secondary Care in Kyber

Pakhtunkhwa: Good Rating of Bad Services?
http://www.piqc.com.pk/http://www.piqc.com.pk/http://www.piqc.com.pk/

icqi report 2011

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