ICT as an infrastructure for Investment

Ashraf Abdelwahab, Ph.D.Corporate Affairs Manager Egypt & North Africa asab@microsoft.com Microsoft

Investing in ICT infrastructure

The Cloud

Connected Government: Government as a Service

AGENDA

How can Microsoft support Iraqi’s Economic Growth?The case of Egypt

New Technologies, New Era

2

Investing in ICT infrastructure

3

• ICT is not an add-on, it is a basic building block (part of the country’s

infrastructure)

• Investing in ICT as an infrastructure is a major component for growth

• Managing nation wide ICT plan needs good governance

• A reliable, well designed and implemented ICT infrastructure leads to:

● Better government services

● Foster innovation

● Support SMEs and young entrepreneurs

● Attracts investments

How?

4

• International ICT companies would invest in Iraq if there is a clear vision,

that translates into a set of policies to support ICT. For example:● Transform government services to electronic format (including health, education,

justice, subsidy, …)

● Deploy broadband connectivity and explore alternative technologies

● Promote access to Internet through different models

● Neutral and open Government Procurement law and regulations

● Support IPR through fair regulations and law enforcement mechanisms

● Legislative infrastructure for data protection and privacy, cyber security,

authentication, ….

● Adopting outsourcing for implementing government ICT projects

● Encouraging PPP models for capital intensive ICT projects

● Partner as government with International ICT companies for better deals on

products and the development of the Iraqi’s ICT eco system

● Support initiatives for capacity building in ICT

● Establish hubs for innovation and technology (including ICT Zones)

● Promote openness for interoperability

Connected Government: Government as a service

Our Vision for a Connected Government

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Government Outcomes

and Aspirations

Government Processes

and ServicesSolutionAreas

ICT Infrastructur

e

ServiceDelivery andEngagement

WorkplaceModernization

Insight andAccountability

Business Application

s

Business Productivit

y

Core Infrastructu

re

Application Platform

Citizens

Workers

Politicians

Scenarios for a Connected Government

8

Government Service

Delivery and Engagement

GovernmentInsight and

Accountability

Government Workplace

Modernization

• Citizen portals• Contact centers• Citizen mobile apps• Citizen identity• Citizen service apps• Social engagement

• Employee portals and search

• Case management/xRM• Document and records

management• Government LOB/Tier 1

apps• Office business apps• Remote and online

collaboration• Desktop/device

management• Employee identity

• BI for performance management

• Open government data • Government ERP• Data interoperability• Geographic information

systems• Community Data• Advanced analytics• Enterprise information

management

New Technologies, New era

• Consumerization of IT

Access to more diverse technology devices

Preference for using personal devices at work

Balancing user needs with security and compliance requirements

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• Cloud computing

Access the cloud on your terms: Public, Private, National

Increased agility and economics

Maintain security and reliability in complex environments

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• Big Data

Analyze and gain insights with familiar tools

Connect, share, and collaborate around data

Access data without boundaries

13

•

• Connected Enterprise

Integrate social into customer business processes

Identify line-of-business owner requirements

Start simple and share wins

Pilot social in a B2C application

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The Cloud

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The Next Transformation - Cloud Computing

Elastic Usage BasedSelf ServicePooled Resources

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The Next Transformation - Cloud Computing

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Agility FocusEconomics

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The Path to Cloud Computing

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The Public Cloud

IT as a Service

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Microsoft’s Public Cloud Learning

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Extreme Standardization

SLA-Driven Architecture

Process Maturity

Delegation & Control

Re-imagined Processes

Automation Change Control

Scale Out Application

Customer Self Service

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Microsoft’s Public Cloud Learning

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The Public Cloud

Extreme Standardization

SLA-Driven Architecture

Process Maturity

Delegation & Control

21

Microsoft’s Public Cloud Learning

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The Public Cloud

The Private Cloud

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The Private Cloud Defined

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It’s cloud dedicated to you.

CustomizableControl

Elastic Usage BasedSelf ServicePooled

Resources

24

Important Questions ?

• What “IT Service” are you offering ?

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• What resources are you going to Manage ?

• Which resources do Entities (Consumers ) are managing ?

25

“IT as Service” Offerings

Applications

Runtimes

DatabasesSecurity,

Management, Load Balancing & Integration

Storage

Virtualization

OS

Server Hardware

Networking

Traditional IT

Yo

u M

an

ag

e

Applications

Runtimes

DatabasesSecurity,

Management, Load Balancing & Integration

Storage

Virtualization

OS

Server Hardware

Networking

Platform as a Service (PaaS)

Ma

na

ge

d B

y E

nti

tyYo

u M

an

ag

e

Applications

Runtimes

DatabasesSecurity,

Management, Load Balancing & Integration

Storage

Virtualization

OS

Server Hardware

Networking

Software as a Service (SaaS)

Co

nsu

me

d B

y E

nti

tyYo

u M

an

ag

e

Applications

Runtimes

DatabasesSecurity,

Management, Load Balancing & Integration

Storage

Virtualization

OS

Server Hardware

Networking

Infrastructureas a Service

(IaaS)

Ma

na

ge

d B

y

En

tity

Yo

u M

an

ag

e

Lower Cost & Higher AgilityHigher Control & Higher Cost

2626

How can Microsoft support Iraqi’s Economic Growth?The case of Egypt

Strategic partnership with Government

• The Government of Egypt got into a strategic partnership with

Microsoft in 2000

● Microsoft was the first international company to establish its

subsidiary’s HQ in the Smart Village

● Establish the ATL (Advance Technology Lab) in Egypt, one of 5 labs

around the world for applications’ research

● Establish Center of Expertise in Egypt

• The Enterprise Agreement between GoE and MS legalizes all

licenses in Government (desktop and servers) in addition to

supporting the E-government program

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Developing the Eco System

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• Microsoft partners in Egypt increased from 2 in 2000 to over 1000

in 2013 (about 25% of the total ICT companies in Egypt)

• According to IDC, Microsoft partners earn more than 8 EGP for

every EGP earned by Microsoft

• Microsoft is the only company that doubled the number of

employees after the revolution in 2011

• As a result of the outsourcing policy, and based on expertise

acquired by MS partners, they were able to open new businesses

abroad (Arab/African countries, and even Europe and the US)

• Developing thousands of youth and young entrepreneurs on

Microsoft products

• Establishing the Win 8 App Factory for mobile applications (5th

around the world)

The National Cloud and the SMEs

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• Moving to the Cloud:

● Availing productivity tools to SMEs

● Providing marketing and customer relations tools

● Tools for e-commerce

● Build capacity of IT SMEs to support other SMEs

● Develop mobile apps

The National Cloud and PPP

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• Automation and delivering quality services to citizens is costly and

time consuming

• One way to speed up the process is through the partnership with the

Private sector

• The government has two options:

● Set the standards and develop a SLA framework for private

companies to automate, operate and maintain a specific

organization (for example, the Real Estate Registry)

● Or, the government develops the main application and private

sector companies takes care of its deployment in different offices,

providing connectivity, support and maintenance

• Payment can be based on number of transactions performed

• All data and applications are stored on the National Cloud

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