ict maturity assessment & asset register update robert barker program manager 8 th nov 12 1
TRANSCRIPT
2
Agenda
Program Objectives Hi Level Observations
– Maturity Assessments– Asset Register
Program ObservationsProgram OpportunitiesNext Steps
Supporting Charts:– Responders List– Assessment & Asset Analysis Charts
3
Objectives
ICT Maturity Assessment – Annual Review– Monitor change– Identify programs where common areas of opportunity
exist– Provide Councils a tool kit to enable Continuous
Improvement programs
Asset Register– Enable LGICT to update Council status– Identify opportunities for Collaboration or Shared
Services
4
Hi Level ObservationsMaturity Assessments• Differing mix of responders to 2011• Outcomes – essentially identical • One noticeable change impact – +ve Desire to be sustainable• Collaboration ? Except for Mobile Apps, little interest
Asset Register• Responders x 27• Significant variety of applications• Few instances of a ‘common most used’ application• Virtualisation programs well underway• ICT Responsibilities - majority not own Records Management • Smart Phones distribution - LOW
5
Ownership
Standard
s Base
d Models
Servi
ce Cata
logue
Servi
ce Lev
el Agre
emen
ts
ICT P
erform
ance
Manag
emen
t
Change
Man
agem
ent
ICT I
nfrastr
ucture
Licen
ce Complia
nce
Capaci
ty an
d Deman
d Man
agem
ent
Servi
ce Man
agem
ent
0.00
0.50
1.00
1.50
2.00
2.50
3.00
3.50
4.00
4.50
TargetActual
Infrastructure Management
6
Target Actual0.00
0.50
1.00
1.50
2.00
2.50
3.00
3.50
4.00
Carbon Footprint Analysed Metrics
2011
Sustainability
7
Collaboration – New Question
Core Applications Software Server Room Infrastructure Disaster Recovey Mobile Application Development0.00
0.50
1.00
1.50
2.00
2.50
3.00
TargetActual
8
Observations Summary• Business & ICT Alignment – understanding of and engagement with the business
generally below targeted expectations• Efficient Service Delivery – an encouraging move towards implementing eServices
and emerging technologies• Resource Utilisation – the people factor, retention, depending on too few, little
time for procedural and policy documentation.• Integrated Government Interfaces – implemented sufficient to comply• Infrastructure Management – standardisation, performance and demand
management all needing attention• Communication & Awareness – ICT requires greater business engagement • Strategic Relationships – H/W & S/W Lifecycle management acceptable, however,
greater leveraging of vendor relationships required• Sustainability – performance short of an increasingly desired state• Applications – ‘best of breed’ model now biting with integration costs
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Program Development Opportunities
• Develop a strategy with MAV to have ICT included the LG’s formal Council Business Planning process.
• Enable councils to leverage the value of emerging technologies without having to independently research & trial.
• Encourage a standardised Service Delivery and Performance Management model to minimise re-training and increase IT Depts visibility and value.
• Centrally leverage State and Federal government application initiatives on behalf of LG ICT Depts.
• Develop Vendor Management tools to ensure maximum tactical and strategic value is derived from the Suppliers.
• Last Year – Successful program to improve results in Sustainability
12
City Manager MaCHS Other0
5
10
15
20
Total
M & C Health
Count of M & C Health
012345678
Total
HACC
Count of HACC
13
IT RESPONSIBILITIES Yes No
GIS12 4
Web presence7 7
Voice communications14 2
Mobile phones15 1
Records Management10 6
ICT Responsibilities
GIS Web presence Voice communicationsMobile phones Records Management0
2
4
6
8
10
12
14
16
YesNo
14
14%
12%
1%
57%
16%
Number of SmartPhones - WindowsNumber of SmartPhones - AppleNumber of SmartPhones - AndroidNumber of "dumb" mobile phonesNumber of SmartPhones - Other
Low - Distribution of SmartphonesGreatest percentage of phones are still “dumb”…
Mobile Phones
15
– Diversification of applications limits immediate opportunity– Consider starting at Infrastructure Level
• VM Ware a constant• Back office applications, emails reasonably common
– Opportunity to share skill sets and resources– Applications
• Where multiple applications – Consider Panel Arrangements to reduce?
• Where majority single application – Consider sharing with other Councils?
– Be Cautious• More analysis including remainder of Councils input• Give Cloud market time to mature
Collaboration & Sharing Observations
16
Next Steps
Maturity Assessment- From the opportunities outlined determine specific programs and activities
Asset Register– SURVEY MONKEY to obtain more Council data for analysis
• Identify opportunities for Collaboration & Sharing
– Establish a Secure Online Portal for ongoing updating at Council’s convenience
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RespondersReceived Survey and Asset Register (2012) Denotes NEW 2011 & Not Respond 2012 Received Only Asset Register
Council Number Council Name Council Name Council Name
Council 1 Alpine Shire Council Boroondara Pyrenees Shire Council
Council 2 Bayside City Council Brimbank Maribyrnong City Council
Council 3 Cardinia Shire Council Campaspe Mount Alexander Shire council
Council 4 Central Goldfields Shire Council Casey Melton City Council
Council 5 City of Boroondara Colac Otway
Council 6 City of Darebin East Gippsland
Council 7 City of Greater Bendigo Golden Plains
Council 8 City of Greater Dandenong Greater Dandenong
Council 9 City of Greater Geelong Greater Geelong
Council 10 City of Monash Greater Shepparton
Council 11 City of Moonee Valley Hindmarsh
Council 12 Colac Otway Shire Macedon Ranges
Council 13 Macedon Rangers Shire Council Maroondah
Council 14 Maroondah City Council Moira
Council 15 Mildura Rural City Council Monash
Council 16 Mooreland City Council Moonee Valley
Council 17 Queenscliffe Council Moorabool
Council 18 Rural City of Wangaratta Moreland
Council 19 Shire of Campaspe Nillumbik
Council 20 Surf Coast Shire South Grampians
Council 21 Warrnambool City Council Surf Coast
Council 22 Wellington Shire Council Warrnambool
Council 23 Wyndum City Council Wellington
Council 24 Whitehorse
Council 25 Whittlesea
Wodonga
Wyndham
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Program Observations
Council Busin
ess Plan
ICT S
trateg
y Plan
Budget F
unding
Govern
ance
Risk
DR Plan
Business
Impact
Analysis
Secu
rity
0.00
0.50
1.00
1.50
2.00
2.50
3.00
3.50
4.00
4.50
TargetActual
Business Alignment
20
Cloud, Hoste
d, Man
aged
Servi
ces
Tech
nology St
andard
isation
E Se
rvices
Emerg
ing tech
nologies
0.00
0.50
1.00
1.50
2.00
2.50
3.00
3.50
4.00
4.50
TargetActual
Effective Service Delivery
21
Staff Levels ICT Skills ICT Knowledge Retention
Continuous Improvement
Documented Practices and Procedures
Documented Policies
0.00
0.50
1.00
1.50
2.00
2.50
3.00
3.50
4.00
4.50
TargetActual
Resource Utilisation
22
Relationsh
ip Man
agem
ent M
etrics
Hardware
Lifecy
cle M
anag
emen
t
Vendor C
apab
ility
Software
Lifecy
cle M
anag
emen
t0.00
0.50
1.00
1.50
2.00
2.50
3.00
3.50
4.00
4.50
TargetActual
Strategic Relationships
23
Target Actual0.00
0.50
1.00
1.50
2.00
2.50
3.00
3.50
4.00
Legislative Compliance Integration Level
Government Interfaces
24
ICT Strategy Plan promulgated Project List confirmed LGICT Programs identified0.00
0.50
1.00
1.50
2.00
2.50
3.00
3.50
4.00
4.50
TargetActual
Communication
27
0123456
Total
Total
Financial
Count of Financial
0123456
Total
Total
Statutory Planning
Count of Statutory Planning
28
012345678
Total
Total
Budgeting
Count of Budgeting
0123456
Total
Total
Building Control
Count of Building Control
29
01234567
Total
Total
Property / Rating
Count of Property / Rating
0123456
Total
Total
CRM
Count of CRM
30
01234567
Total
Total
Web content management (Internet)
Count of Web content management (Internet)
02468
101214
Total
Total
Email / calendar
Count of Email / calendar