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TRANSCRIPT
2016/17
ICT Service
Shetland College UHI
2016/17
ICT Service A Guide for Staff and Students
Shetland College UHI ICT Service
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Shetland College UHI ICT Service
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Contents Welcome to the ICT Service Guide ......................................................................................................... 3
Your Entitlement ..................................................................................................................................... 3
ICT Support for Students ......................................................................................................................... 4
ICT Support for Staff................................................................................................................................ 4
Contacting the ICT Service ...................................................................................................................... 4
Helpdesk Hours ................................................................................................................................... 4
Helpdesk Priority Allocation.................................................................................................................... 5
UHI and Out of Hours Servicedesk .......................................................................................................... 6
Video Conferencing Helpdesk ................................................................................................................. 6
Software Provision .................................................................................................................................. 7
Home Use Software ................................................................................................................................ 8
Microsoft Office .................................................................................................................................. 8
Autodesk Education Community ........................................................................................................ 8
Open Source Software ........................................................................................................................ 8
Useful Links ......................................................................................................................................... 8
ICT Acceptable Use Policy Release 1.2 .................................................................................................... 9
Applies to all Shetland College UHI Staff and Students ...................................................................... 9
ICT Security Policies .............................................................................................................................. 12
Student Policies ................................................................................................................................. 12
User Credentials and Network Password Policy ........................................................................... 12
Other Applicable Policies .............................................................................................................. 12
Staff Policies ...................................................................................................................................... 13
User Credentials and Network Security ........................................................................................ 13
Other Applicable Policies .............................................................................................................. 13
General ICT Password Controls ......................................................................................................... 14
Network Storage Guidelines (All Users) ............................................................................................ 15
Unacceptable Use ......................................................................................................................... 15
Frequently Asked Questions ................................................................................................................. 16
Shetland College UHI ICT Service
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Welcome to the ICT Service Guide The purpose of this guide is to provide our users with an overview of the Information &
Communication Technology (ICT) resources available at Shetland College UHI, as well as the kind of
support we can offer our users. The Shetland College UHI ICT Service provides and/or supports:
The computer on your desk or in the classroom
Communications (video-conferencing, telephony, fax and email)
ICT Security
Local and Wide Area Networks
Server infrastructure
Storage
Applications and Software
Printing and Copying
Multimedia and Presentation (interactive whiteboards, audio and video)
Mobile devices (mobile phones and tablets)
The majority of the computing equipment at the college is in the form of Windows 7 based PCs and
laptops but we also have two Apple iMac suites (one in the lower building of the college in room C16
and another at Mareel) and various printers and scanners throughout our Shetland-wide campus.
Your Entitlement As a Shetland College UHI student or staff member, you are provided with:
A personal user account for access to any computer on the UHI network
A college email account
Access to the Internet and college Intranet – Shetland College Connect!1
Access to a wide variety of college software, both on a college computer and at home via the
MyUHI service
Secure personal storage on college servers, accessible from any college computer and at
home via MyUHI
Access to printing and copying facilities
Access to the UHI wireless network for bring your own devices (BYOD)
1 Shetland College Connect! is only accessible by staff
Shetland College UHI ICT Service
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ICT Support for Students The ICT Service is here to help you with and college-related ICT issue. This includes:
Logon issues
Network issues, such as access to your home drive or Pool drive and Internet access
PC faults or issues, be that hardware or software2
Printing problems
Outwith the main college campus, first line support is provided by faculty staff who will escalate
issues to the ICT Service Helpdesk where appropriate.
Although we endeavour to support students whenever possible we regret that we cannot provide
support for student-owned devices.
ICT Support for Staff The ICT Service provides first line support for any college or UHI ICT issue or request, redirecting
queries to the UHI Helpdesk when necessary. As well as offering the same support that we provide
to students, we can also assist with:
Software installations and upgrades
Using college equipment – interactive whiteboards and projectors
General software queries – email, Microsoft Office etc.
The Shetland College Intranet – Shetland College Connect!
(http://portal.shetland.uhi.ac.uk/SitePages/Home.aspx)
Generally speaking, if you have a technical query we will try our best to help you with it.
Contacting the ICT Service ICT Service staff can be contacted in a number of ways: the staff intranet portal, email, Skype for
Business, telephone and by visiting us. You can even write us a letter, although we advise against
this method if your query is urgent!
Email - [email protected] (Helpdesk queries)
[email protected] (Rory Gillies – Senior ICT Technician)
[email protected] (George Wallington – ICT Technician)
Telephone - 01595 771321 (Rory Gillies)
01595 771320 (George Wallington)
Location - Room B5, Gremista Campus
Helpdesk Hours Monday to Friday - 09:00 to 17:00
Friday - 09:00 to 16:00
(there may be a reduced service during college holidays)
2 First line department-specific hardware and software support is provided by the department staff
Shetland College UHI ICT Service
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Helpdesk Priority Allocation The ICT Service operates four levels of priority that can be allocated to calls and the Time to Resolve
for these levels differ slightly depending on whether the type of call is a request or an incident. The
definition of each type is as follows:
Request: A request from a user for information or advice, for a standard change or for access to an
ICT Service.
Incident: An unplanned interruption to an ICT Service or reduction in the quality of an ICT Service.
Most calls we receive from users are requests; incidents will usually be picked up by ICT staff first
and we will then notify the users of a disruption to a service.
Type Priority Time to Own Time to Resolve TTR (WTE)
Incidents Critical 30 minutes 4 hours 4 hours
High 1 hour 8 hours 8 hours
Medium 2 hours 24 hours 1 day
Low 8 hours 7 days 5 days
Requests Critical 2 hours 8 hours 8 hours
High 4 hours 24 hours 1 day
Medium 24 hours 7 days 5 days
Low 48 hours 14 days 10 days
Time to Own is the time between an incident or request being logged by a user to being assigned to
a member of ICT staff.
Time to Resolve3 is the time between an incident or request being logged by a user to being resolved
(or a suitable work around in place).
TTR (WTE) is the working time equivalent of time to resolve (based on an 8 hour day).
The table below shows how we define the various priorities that we assign to calls.
Priority Incident response and Resolution
Critical Major impact Total loss of an ICT service affecting many users
High High impact Partial or total loss of an ICT service affecting some or many users
Medium Medium impact Partial or total loss of an ICT service affecting one or more users
Low Low impact Loss of non-essential functionality of an ICT service affecting one or more users
All support requests for the ICT Service are logged on a helpdesk system and assigned a priority level
according to the conditions above. The requestor will receive an email with the log number and
details of their request. Additionally, staff can now log into the ICT Service Portal (http://sc-
itop.uhi.ac.uk/itop/) with their UHI credentials to log a call or view their previous calls.
3 Although we try and adhere to these timescales as much as possible (and in most cases respond much quicker) it may not always be possible, e.g. rural learning centres and / or due to support staff availability
Shetland College UHI ICT Service
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UHI and Out of Hours Servicedesk The UHI helpdesk is available to all UHI students and staff. They provide first line support for all
queries and problems with any service provided by LIS.
Monday to Friday - 08:00 to 17:00
The UHI operates an “out of hours” service, run in partnership with an external service partner. This
service is open at all times when UHI Helpdesk is closed, including overnight, weekends and holiday
periods4.
Monday to Thursday - 17:00 to 08:00
Friday through to Monday - 17:00 to 08:00
Telephone (Internal) - Ext. 150
Telephone (External) - 01463 279150
Email - [email protected]
Video Conferencing Helpdesk The VC Helpdesk provides support and advice for any issues you have may have with using the UHI
Video Conferencing System. There is no out of hours cover for the VC Helpdesk.
Monday to Friday - 08:00 to 17:00
Telephone (Internal) - Ext. 155
Telephone (External) - 01463 279155
Email - [email protected]
4 The out of hours service cannot help with account management such as password resets but will log a job for UHI for the next working day
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Please note – The default browsers used by Shetland College UHI are Internet Explorer 11 on
Windows 7 and Safari 9 (and above) on Macs. Many of the web-based systems are designed to
run in these browsers and we therefore recommend that you use them. You are free to use any
other (if installed) but they will not be supported by the ICT Service.
Software Provision College computers differ slightly depending on the needs of the department but the majority
include:
Microsoft Windows 10 Enterprise or Windows 7 Enterprise / Professional
Apple OS X 10.11 El Capitan (iMacs in C16 Mac Suite and Mareel)
Microsoft Office 2010 or 2016
o Word
o Excel
o PowerPoint
o Access (Windows Only)
o Publisher (Windows Only)
o Outlook
o OneNote
o Visio (Windows Only)
o Project (Windows Only)
VLC Player
Notepad ++ (Windows Only)
Audacity
Adobe Reader and Flash Player
Java
The college also provides access to the following applications at select locations:
Adobe Creative Suite (Photoshop, Dreamweaver, Illustrator etc.)
Autodesk Building Design Suite (AutoCAD, Architecture, Inventor, 3DS Max)
Sage 50 Accounts 2011
Sage 50 Payroll
Avid Pro Tools 12.5
Avid Media Composer
Speech recognition software such as Dragon and other assisted needs software
The computing department also has a host of extra software installed such as FTP clients, Android
SDKs, SQL software and other development tools.
Department staff are responsible for ensuring that software required by the course is available. If
some software seems to have been omitted, students should speak to the department staff who will
bring it to the attention of the ICT Service.
By using MyUHI from a home computer, users will have access to various software packages
remotely, including Microsoft Office. Details can be found on the UHI website,
http://www.uhi.ac.uk/en/lis/myuhi.
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Please be aware that Office 2016 will only install on Windows 7 or newer. If your PC is running
Windows Vista, the software will not install.
Home Use Software
Microsoft Office Staff and students can now get a free copy of Microsoft Office 365 for the duration of their studies
by visiting https://www.uhi.ac.uk/en/lis/software-downloads/MicrosoftOfficeforfree.pdf and
following the instructions.
Autodesk Education Community Staff and students can sign up and freely download Autodesk software by visiting
http://students.autodesk.com/?nd=download_center and following the online instructions.
Open Source Software Open source software is software that is made available along with the source code so that anyone
can modify the code to alter the software to meet their needs or improve it. Some software is
publically available such as Mozilla Firefox, Linux and Open Office among others. These can all be
installed on home PCs.
http://www.openoffice.org/ - Download Open Office, a usable alternative to MS Office
http://sourceforge.net/ - Repository of open source software
http://opensourcewindows.org/ - List of the best open source software for windows
Useful Links UHI Webmail: http://outlook.com/uhi.ac.uk MyUHI: http://my.uhi.ac.uk Blackboard: https://uhi.blackboard.com UHI: http://www.uhi.ac.uk Shetland College: http://www.shetland.uhi.ac.uk Mahara: http://uhi-mahara.co.uk College Intranet: http://portal.shetland.uhi.ac.uk5 UHI Intranet: http://intranet.uhi.ac.uk
5 Staff only
Please do not try and download and install any software on college PCs,
laptops or Macs. Unauthorised software installations (even open source or
“freeware”) are in breach of the ICT security policies.
Shetland College UHI ICT Service
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ICT Acceptable Use Policy Release 1.2
Applies to all Shetland College UHI Staff and Students Effective from 01 August 2013
1. Scope
1.1. This policy applies to all persons listed under section 2.1 Compliance (below) authorised to
use Shetland College UHI ICT systems and services. Policy scope includes, but is not limited
to:
computer equipment;
software;
operating systems;
storage media;
own equipment, e.g. laptops, tablets, mobile and smartphones, USB drives;
network accounts;
email accounts, including UHI Office 365 and any other educational, personal or business
email account accessed via Shetland College UHI ICT systems;
intranet access, internet access and web browsing;
any network file transfer/sharing protocols including FTP, NNTP, BitTorrent;
any network file transfer/sharing activities using Ethernet, Wi-Fi, Bluetooth.
2. Compliance
2.1. This policy applies to all users of Shetland College UHI ICT systems and services, whether
such systems and services are provided by Shetland College UHI, UHI or any other UHI
partner organisation, and extends to all staff, students, contractors, UHI partners, SIC staff,
external organisations, third parties employed by Shetland College UHI and any user
provided with temporary access to Shetland College UHI ICT systems and services.
2.2. Indications of non-compliance with the provisions of this policy shall be investigated in
accordance with the disciplinary or contractual procedures in place within Shetland College
UHI, UHI, Shetland Islands Council or partnership organisations as appropriate.
3. Policy
3.1. Shetland College UHI has deployed ICT systems and services to allow it to carry out its
educational and business objectives in line with its overall strategic plan. These facilities are
designed solely for lawful undertakings of the organisation and not for personal, unlawful
or otherwise inappropriate purposes. Specifically, ICT systems and services shall not be
used:
for personal gain or profit;
with intent to defraud;
to distribute unlawful, offensive, indecent, obscene or other inappropriate material or any
data capable of being so resolved;
in a way that interferes with an individual’s work or the work of other users;
with the intent to cause annoyance, inconvenience or needless anxiety to other individuals;
to transmit unsolicited, commercial or advertising material, chain letters or junk mail of any
kind;
for transmission of material in a way that infringes the copyright, including intellectual
property rights (IPR) of another person or organisation;
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for unauthorised provision of Shetland College UHI services and facilities to or by third
parties;
for activities that waste staff effort or networked resources or activities that deny service to
others;
to transmit obscene, offensive or indecent images or data or any data capable of being so
resolved;
to create or transmit material that discriminates or encourages discrimination on age, social,
ethnic, gender, sexual orientation, marital status, disability and religious or political beliefs;
to create or transmit defamatory material;
to publish the text of messages written in confidence without express consent of the author;
to transmit any message that could bring Shetland College UHI into disrepute;
to knowingly violate any laws or regulations. Shetland College UHI will co-operate with any
legitimate law enforcement agency in bringing people to justice;
to knowingly breach copyright;
to download, access or distribute pirated software or data;
to deliberately introduce or pass on any virus or other type of malicious code;
to create unauthorised contractual agreements through acceptance or acknowledgement of
another party’s offer or conditions. (Emails and messages sent from an organisation can
have the same weight in law as though they were sent on headed notepaper).
3.2. Some activities may be limited where they consume limited educational and business
resources. Examples include, but are not limited to:
downloading of images or videos, unless there is a specific educational or business related
use for the material;
downloading of multimedia files (e.g. MP3, WAV, OGG, MP4, AVI, etc.) unless for
educational or business use;
live streaming of video or audio (e.g. iPlayer, catch-up TV), unless for educational or business
use.
3.3. Shetland College UHI shall deploy technological controls to protect specific groups of users
from accidental access to offensive or inappropriate sites.
4. Enforcement
4.1. Users should be aware that all network activities including internet access are monitored
and logged for audit purposes.
4.2. Where it has grounds to believe that this policy has been breached, Shetland College UHI
reserves the right to monitor by accessing, sampling and/or scanning all network traffic
(including web access, file access, email and instant messaging).
4.3. Any user of Shetland College UHI ICT systems and services found to have wilfully breached
this policy will have their ICT systems and services access revoked and may be subject to
disciplinary or criminal proceedings.
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5. Mobile Equipment
5.1. Users of Shetland College UHI owned mobile equipment – such as laptops, mobile phones
and tablets – are responsible for the security of such equipment and ensuring the security
of any data held thereon. Therefore, users shall:
always ensure mobile equipment not being used is stored out of sight;
take steps to avoid being seen by others when, for example, stowing equipment in the car
boot;
when staying in hotels, ensure portable equipment is stored securely;
Laptops left in the office or a classroom overnight should be stored securely in lockable
cupboards or drawers;
where possible, staff data held on portable devices should be encrypted, particularly if it is
sensitive. Where equipment holds sensitive data, it should not be left in public areas
unattended at any time;
always use security features provided, including password protection;
report any loss of mobile equipment immediately to the Police and to Shetland College UHI
ICT Service.
6. Responsibilities
6.1. All personnel, as described under section 2.1 Compliance, shall comply with this policy.
6.2. The Shetland College UHI ICT Service Senior ICT Technician shall be responsible for ensuring
this policy is made available to all authorised users, e.g. through the staff intranet, college
website, student handbook, ICT Services Guide and any other medium deemed appropriate.
6.3. Senior staff shall ensure that all authorised users for whom they have responsibility are
properly briefed on this policy.
6.4. Academic staff shall ensure that all students are properly briefed on this policy.
6.5. By logging on to any Shetland College UHI ICT system or service users will be deemed to
have read and agreed to this Acceptable Use Policy.
7. Policy Review
7.1. This policy will be reviewed each academic year on or before 01 August.
Shetland College UHI ICT Service
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ICT Security Policies At Shetland College UHI we take security very seriously and enforce certain rules regarding
passwords and security policies on college computers. We also have some unenforced policies that
all users must comply with to strengthen the security of our network as a whole.
Student Policies The following policies apply to student accounts:
User Credentials and Network Password Policy
Usernames – College students are assigned a username in order to log in
to the college computers when they enrol. Returning students will normally retain the same
username. The username will be a string of numbers and cannot be changed.
Passwords – When a student account is created, the password will initially be the student’s
date of birth in the format DDMMYYYY. When first logging on this should be changed to a
secure personal password to prevent unauthorised access to the account.
Password Complexity – Passwords must contain a minimum of 5 characters (6 or more is
recommended) and should consist of upper and lower case letters and at least one special
character or number. For example, “Security1” would be acceptable. Passwords should
however should not consist of recognisable names or be easy to guess.
Password Changes – Passwords should be changed at least once every term, and the new
password should not have been used within the current academic year.
Temporary Credentials – Under certain circumstances the ICT Service may approve student
use of generic user credentials. These are issued either on a per-site basis (i.e. learning
centres) or for certain applications (e.g. ECDL exams). These accounts have specific (and
usually limited) access rights, and must only be used at the specified site or for the intended
purpose. Under normal circumstances students must log on using their own credentials.
Unattended Computers – It is essential that students log off when leaving computers
unattended even if they intend to return to that PC, e.g. at break times. If a computer is to
be left unattended for a short period of time and it cannot be logged off (i.e. running a
process or downloading course material) it must be locked (using the Win + L keys). If a
computer is locked and the student does not return any unsaved work will be lost.
Other Applicable Policies
Janet Acceptable Use Policy
UHI IS Acceptable Use Policy
UHI IS Computer Operations Policy
UHI IS Information Classification Policy
UHI IS Protection Against Malicious Software Policy
Copies of these documents are available from the UHI website.
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Staff Policies The following policies apply to staff accounts:
User Credentials and Network Security
Usernames – Unless specifically requested and approved, staff usernames will adhere to the
UHI AD format, i.e. partner identifier; two-digit number; users’ initials.
Passwords – A basic password will be assigned to the user for initial login, upon which time
the user will be forced to change the password to a more secure one; access to network
resources, including email, will be unavailable until the initial password has been changed.
Password Complexity – Passwords must contain a minimum of 5 characters (6 or more is
recommended) and should consist of upper and lower case letters and at least one special
character or number. For example, “Security1” would be acceptable. Passwords should not
consist of recognisable names or be easy to guess.
Password Changes – Passwords should be changed at least once every ninety (90) days, and
the new password should not have been used within the past five changes.
Unattended Computers – When leaving a computer for even a short period of time, the
account should be locked to prevent unauthorised access. If leaving a computer for a
prolonged period of time the user should log out altogether. A locked screensaver will
activate after 10 minutes of inactivity but this is only a secondary security feature and should
not be relied upon.
Other Applicable Policies
Janet Acceptable Use Policy
UHI IS Acceptable Use Policy
UHI IS Computer Operations Policy
UHI IS Information Classification Policy
UHI IS Protection Against Malicious Software Policy
Copies of these documents are available from the staff intranet portal or the UHI website.
In addition, Shetland College UHI staff who access resources on the Shetland Islands Council network
using SIC issued user credentials from a computer connected to the UHI network are bound by the
SIC ICT Security Policy. A copy of this is available via the college intranet portal or SIC intranet.
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Shetland College UHI ICT Service (or UHI Support Staff) reserves the right to disable the
account of any user that is found in breach of the Shetland College or UHI ICT security
and acceptable use policies. Any such breach will be immediately reported to a relevant
tutor, head of section or line manager.
General ICT Password Controls The following general controls apply to all users of the college network:
By logging onto any area of the UHI network; including college computers, email and the
college intranet, you are agreeing to abide by the Shetland College UHI ICT security policies.
User Credentials are issued to individuals and the disclosure of these credentials to another
party is strictly prohibited. However, in the event of there being a support incident, ICT
Service Staff (or UHI Support Staff) may ask for the current user credentials to investigate
the reported fault. In this event the user will be required to change their password as soon
as the fault is resolved.
Passwords should not be recorded and/or stored in an easy to retrieve manner, i.e. on a
post-it note attached to the monitor.
If there is any suspicion that a password has become known by an unauthorised third party,
the authorised user must change their password immediately and notify their tutor (for
students) or line manager (for staff) as well as the ICT Service Staff (or UHI Support Staff).
It is the responsibility of each user to ensure that password controls are adhered to as no
enforced policies are applied to the Active Directory network (with the exception of the 5-
character minimum password length, staff screen savers and lock times).
In the event of an investigation into a potential breach of this policy, users should be aware
that a reasonable presumption will be made that the owner of an account is responsible for
any material accessed or created on a password protected system, or the sender of any e-
mail associated with the user account.
The Shetland College ICT Service or UHI LIS reserves the right to impose a mandatory
password reset to any or all users on the network if it is considered that a breach of these
controls has occurred.
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Network Storage Guidelines (All Users) The Shetland College UHI ICT Service provides network storage for staff and student’s own college
work as well as corporate and educational material. All network storage is backed up regularly and
we have the capability to restore individual files or folders in the event of accidental deletion or
corruption. If a student requires files to be recovered they should first contact their lecturer or
department head before contacting the ICT Service.
Students that are not returning to the college after the summer holidays should back up any work
that they wish to keep as old accounts may be deleted, including the associated data in their home
drive.
While Shetland College UHI ICT Service strives to provide reasonable levels of privacy, users should
be aware that the data stored on the Shetland College UHI network is backed up regularly and that
personal files that are removed or deleted will still remain on the backup media.
Unacceptable Use Network storage should not be used for any of the following:
Storage of non-college related materials such as video files / music.
Using network storage as a personal backup repository for non-college data.
Storage of illegal or illicit materials.
The Shetland College UHI ICT Service reserves the right to remove any item from the network that
may be in breach of the Acceptable Use Policy.
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Frequently Asked Questions How much network storage do I have?
Student accounts have a quota of 2GB. This includes the contents of the Documents folder
(which itself includes the Music, Pictures and Videos folder), the Desktop and also the Windows
recycle bin, so if you get warnings about storage then emptying the recycle bin may resolve the
issue. There is a 10GB “soft limit” on staff accounts and an email notification will be sent if this is
exceeded. The ICT Service can provide archive storage for staff if they need more than 10GB.
How much email storage do I have?
All UHI Office 365 email accounts have 50GB of online storage.
How do I access my email from home?
You can access Office 365 via the Outlook Web App using any browser from
http://outlook.com/uhi.ac.uk (It is recommended you use Internet Explorer 11 or above to get the
best experience). Your username is your UHI username @uhi.ac.uk – for example
Can I access my email from a mobile device?
Yes. Please use the “connect your mobile device” link on this page: http://webmail.uhi.ac.uk.
Can I access my Shetland College files from home?
Yes, log on to http://my.uhi.ac.uk and you will find a fully functional UHI desktop with access to
your various network drives, as well as UHI software (Office, etc.).
Can I use my own laptop or mobile device in the college?
Yes, but only through the UHI Wi-Fi service. On no account must you attempt to connect a
personal device to the college wired network. You can find full details on connecting to the UHI Wi-Fi
service with your own device here: http://www.uhi.ac.uk/en/lis/wifi.
Note: Staff and HE students can use the Eduroam wireless network – details can be found using the
link above.
Can I use my USB memory stick or portable hard drive on college computers?
Yes, but you do so entirely at your own risk, and the ICT Service will not be held responsible for
any loss of data. You must also be aware that any introduction of malware or computer viruses to
the college network via a removable device will be treated as a serious incident and a breach of ICT
security policies.
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Is my network data backed up?
Yes. All data on the College file servers are backed up daily to both local and offsite locations.
Is it possible to recover accidentally deleted files?
Usually this is possible, providing they were saved to a network location and remained there for
at least one night. Files created then deleted the same day will not be recoverable, as will files saved
only to removable media. In the first instance contact the ICT Service to see if recovery of deleted
files is possible in your case.
Why are some websites blocked?
The UHI operates a web filtering policy to protect users from inappropriate or offensive content.
If you think that a particular website should be available, please click the more information link on
the block page and follow the instructions to request a website review.
Why is my user account showing as expired?
Student accounts are set to expire at the end of the last academic year of their studies. If a
student enrols on a new course they will usually use the same student ID, but the network account is
not automatically enabled. Additionally, the ICT Service periodically runs user account housekeeping
and all user accounts that have not been used in the last 180 days are disabled. Contact your tutor or
ICT Helpdesk to have your account enabled.
Why can’t I send large files using email?
The Office 365 email system has an attachment limit of 25MB per email, either as a single file or
multiple attachments.