ict481 15 change management

8/10/2019 Ict481 15 Change Management

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MULUNGUSHI UNIVERSITYPursing frontiers of Knowledge

CENTRE FR ICT E!UC"TIN

ICT #$% Pro&e't M(n(ge)ent

Le'ture %*


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Contents

+,(t is ',(nge )(n(ge)ent +,- ',(nge )(n(ge)ent

P,(ses of ',(nge

Re('tions to ',(nge How to )ini)i.e resist(n'e to

',(nge


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Co))on Res/onses to ',(nge Do Nothing.

If You Do Not ChangeYou Become Extinct.

Ignore the situation.

change will slam into you and knock you off balance.

Get angry

wont make it go away! in fact" tem#er ty#ically makes thingsworse.

$ish it away

$ishing is a waste of time" too" so dont sit around thinking andtalking about %the good old days& with the ho#e theyll return.

'un away

You cant e(en run away from it" because theres no #lace youcan run thats beyond the range of change.

Get in(ol(ed

0oin ( Co))unit- f Pr('ti'e


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1etter res/onse to ',(nge )onitor Change

*ee how you can hel# and fit in. +ook for areasyou can use your strength.

Become #art of the solution. Noticing *mall ChangesEarly ,el#s You -da#t o

he Bigger Changes hat -re o Come. 'e(iew the web site when you can. *tay informed.

-da#t o Change /uickly.

)o(ement In - New Direction this will ,el# You0ind New o##ortunities. ry not to do the same old thing o(er and o(er" you

will get the same results.


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+,(t is C,(ngeM(n(ge)ent2

T,eprocess res/onsi3le for 'ontrolling

t,e lifecycleof (ll changes 4str(tegi'5

o/er(tion(l6 in (n- en7iron)ent


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T,e /ro'ess5 tools (nd te',ni8ues

to )(n(ge t,e /eo/le9side of',(nge to (',ie7e t,e re8uired3usiness out'o)e4s6

+,(t is C,(ngeM(n(ge)ent2


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Go(l of C,(ngeM(n(ge)ent

T,e go(l of ',(nge )(n(ge)ent is: to ensure t,(t standardized

methods and procedures(re usedfor efcient and prompt handling of

C,(nges to minimize the impact of

',(nge9rel(ted in'idents u/on ser7i'e

8u(lit- (nd5 'onse8uentl-5 improvethe day-to-day operationsof t,eorg(ni.(tion


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T-/es of ',(nges 1usiness /ro'ess design Te',nolog-;s-ste) u/gr(des Restru'turing E


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Re(sons for 3usiness ',(nge

1usiness sur7i7(l > ti)e5 often5 ( =e-f('tor ,ere?

I)/ro7ed e@'ien'- > (nd /ro7ision of

3etter infor)(tion 3(sed on s-ste)s? Co)/etiti7e (d7(nt(ge > t,roug, use

of inno7(tion?

E


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+,- ',(nge )(n(ge)ent

In're(se /ro3(3ilit- of /ro&e'tsu''ess

M(n(ge e)/lo-ee resist(n'e to',(nge

1uild ',(nge 'o)/eten'- ontoorg(ni.(tion


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+,- ',(nge )(n(ge)ent

"7oid /ro&e't f(ilures Mini)i.e /rodu'ti7it- loss

Lessen turno7er of 7(lued e)/lo-ees

"7oid del(-ed i)/le)ent(tion oro7er93udget

Redu'e disru/tion to 'usto)ers (nd

3usiness re7enue


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1eneAts of C,(nge M(n(ge)ent

Redu'es Pro'ess In'onsisten'ies Strengt,ens Co))uni'(tion B Visi3ilit- of

C,(nges wit,in En7iron)ent

Fo'uses on 1usiness Needs B I)/('t

Redu'es t,e Nu)3er of F(iled C,(nges (nd

Rewor=

F('ilit(tes !eli7er- (nd Pl(nning of Pro)/t

C,(nges

"ssesses Ris=s9 8u(lit-5 ti)e5 'ost5 et'

En(3les Prioriti.(tion of C,(nge Pro/os(ls


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Ke- issues for )(n(ging',(nge

Pl(n t,e ',(nge /rogr())e in t,es()e w(- (s -ou ,(ndle ( /ro&e't?

Consider i)/('t of ',(nge on users?

P,(se introdu'tion of ',(nge? In7ol7e users in /l(nning (nd

i)/le)ent(tion?


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Ti)e (nd ',(nge )(tri

ict481 15 change management

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