iden faq document 04-25-12 - isn

7/31/2019 Iden Faq Document 04-25-12 - Isn

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2/4

Thinking of upgrading? Now is the time! The good news is that we will be improving

our CDMA Nationwide Sprint Network t o make it even better and we are inviting you

to get a new CMDA Series phone to experience the difference. Boost Mobile expects

a significant impr ovement in customers 3G network experience including expanded

coverage, im proved network reliability, better voice quality, and faster 3G data

speeds.

Not sure what to get? Upgrade to our Android-powered Samsung Replenish for

only $99.99 (excludes taxes). What are you wait ing for? Go see your lo al d aler or

visi t us at www.boostmobile.com/phones and start shopping! f ou have uest ,

please contact Boost Mobile at 1 -888 -266 -784 8.

Wh a t ca n I t e l l my i DEN cu sto m e rs? Let customers know we value their business and want to continue to delive an

exceptional wireless experience. If they experience any cha ges n the etworkcoverage or have questions, please have them contact Boo Mobil to discuss other

options,including CDMA devices.

Should I st i l l se l l iDEN devices? Yes.If the customer is a heavy iDEN walkie-t lkie us r, you can still sell iDEN devices,

letting thecustomer know that the iDEN network is proje ted to shut down in mid-2013.Offers may be available at a later dat o mig ate the customer to another device.

However, if a customer is a low no usage walki -talkie user, suggest the customer

purchase a Boost Mobile CDMA de ice so th can tart taking advantage of our CDMAnetwork improvements.

Starting July 10, we will no longer allow new a tivations onto iDEN, however the existingiDEN customer base will still b abl to u eir handsets and perform equipmentchanges and network s aps until the projected network shut down in mid-2013.

Sh o u l d I s t i l l o rd er i DEN d e v ces? Since Boost Mobile will no long r allow new activations on to iDEN starting July 10,

2012, we recomme ded that orders stop being placed on 4/30/12. This is only arecommendation You can inue ordering iDEN devices if you have customer demand

for Push-To-Talk devices in your market or would like to have replacement devices onhand for exis ng i EN customers after July.

Note : Bo st Mobile w NOT be responsible for taking back any leftover iDEN inventoryin stores.

I s the re a d f fe rence in com pensa t ion be tw een sel l i ng an iDEN handse t vs . a CDMA

h n d set Yes. Asi e from the average handset margin for CDMA, especially since CDMA Android

handsets are priced higher, based on the average time a CDMA customer pays and stayswith Boost Mobile, CDMA customers generate a higher profit than an iDEN customer.

S ch rt below:


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4/4

Wh a t w i l l t h e i DEN to w e r d e co mm i ssi o n i n g e xp er i e n ce b e t o t h e cu s to me r?

Street and outdoor coverage are not expected to be impacted. In-building coverage maybe impacted.

Decom m ission p r ocess: The actual tower decommissioning work will take place atnight and be is expected to be completed in one evening, during a maintenance window

and the optimization of the surrounding towers will occur over the following weeks. A customer facing web site at www.boostmobile.com/idencoverage is available for

customers to get information about the decommissioning process. A few key points:

o New Orleans was retuned/optimized on the evening of Monday, 2/27 12.o All other markets will be impacted in April, May,June, or early July.o Customers will receive at least 30-days advance notice of tower

decommissioning via text message for their specific ma t

Wi l l cu sto m e rs ' iDEN p h o n e s s t i l l wo rk a f t e r t h i s t o w e r d e co mm i ss o n i n g ? Yes. Customers iDEN phones will work through mid-2013.Do es t h i s m e a n iDEN d ev i ces w i l l s t o p w o rk i n g e ve n tu a l l ?

Not as part of the tower reduction taking place in 2012. Ho ever, Sprint is projected toshut down the iDEN network in mid-2013 as part of Net ork Vision, as has been

communicated through our press releases. At that point, he iDEN devices will no longerwork.

Ca n I r e fe r t h e cu sto m e r t o a n y p re ss m a te r a l o n h i s u b j e c t? Boost Mobi le :

o http://www.easyir.com/ea ir/prssrel.do easy id=0B08836AE3C8B24E&version=liv&prid=755905

Spr in t :o http://newsroom.sprint.com/article dis lay.cfm?article id=2125o http://newsroom.sprint com/artic splay.cfm?article id=2064o http://newsroom sprin com/press kits.cfm?presskit id=19

iden faq document 04-25-12 - isn

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