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Facility Branding: Identify and Impact
Public Perception
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• Logo
• Website
• Business Stationary
• Signage
• Promotional Materials
What It’s Not
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• a mark made by burning with a hot
iron to attest manufacture or
quality or to designate ownership
• a public image, reputation, or
identity conceived of as something
to be marketed or promoted.
Brand Definition
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A Brand Lives
In the Mind &
Heart of the
Patient
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Building A Healthy
& Strong Brand
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3 Areas to Measure
Brand Health • Awareness & Use
• Brand Positioning
• Brand Delivery
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Aligning
5 Key Areas For Better
Patient
Experience Patient Surveys
Website Health
Social & Online
Reputation
Cultural Index
Brand Health
Patient Experience
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Aligning
Culture
& Brand For Better
Patient
Experience
Culture Brand Patient
Experience
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Top Complaints By Patients 4
Billing is unclear
and hard to understand
I am Waiting too
long to be seen
I can’t find Resources to
meet my needs My needs
aren’t being Listened to
Collected By PatientX Independent Survey 2017
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You can’t create a world
class patient experience
without a world class
team. You can’t have a
world class team with out
a world class training.
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Patient Experience Make your patients happy
through positive experiences
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Brand + Culture
• Are your key investors your biggest brand
advocates?
• Do your key stakeholders believe in the brand?
• If we talk…people listen
• Do you walk the walk or talk the talk?
• Are you thinking about what your patients want
and need?
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1. Assess where you are
2. What is going to give the organization
the best outcomes
4 Ways To Start Creating
Better Patient Experience
Request An Assessment
Download 100 Experience Design Ideas
3.
4.
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Better Marketing
For Better Outcomes
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