idsa2015 designing industry
DESCRIPTION
General Electric has been building machines that power the world for more than 120 years. As part of its nature, the company continuously shifts to take on huge emergent opportunities with the clear and present goal of bringing the Internet era to big industry. In this context, design's future lies in facilitating conversations between expert minds and crafting people's experience with complex machines to solve global problems in energy, transportation, and manufacturing. David Bingham will help designers be successful at scale with key points around co-creation with industry experts, design's contribution to business success, and the human side of an industrial IoT platform.TRANSCRIPT
The Internet of Very Big Things
Designing Industry
GE Software• Global Research Center • 1300 People • Dev/UX/Data Science/PM • Platform & Solutions for:
• Aviation • Transportation • Oil & Gas • Power & Water • Healthcare • Lighting • & now external customers!
• Industrial IoT • Challenges • Design Mindset • Mapping Solutions
Industrial IoT
Big Size
“Minimize downtime of power generation services.”
Big Money
“Reduce fuel consumption across my airline.” 1% = $30B over 15 years
Big Connections
“Provide collaboration & visibility across enterprise.”
“Increase farm output despite weather conditions.”
Big Data
Big Organizations
“Help us define an IoT strategy!”
Difficult to mentally cache.
Dynamic and emergent.
Ambiguous beginning & end.
Complex information & sources.
Diverse stakeholders.
IIoT =
Challenges
Design Mindset
! People
" Things
# Environments
Design Mindset
! People
" Things
# Environments
Design Mindset
" Things
# Environments
! People
Design Mindset
" Things
# Environments
! People
1. Business Problems 2. People 3. Things
4. Environments 5. Connections 6. Pain Points 7. Platform Components
How to solve?? ! " # $ % &
1. Business Problem 2. People 3. Things
4. Environments 5. Connections 6. Pain Points 7. Platform Components
How to solve?? ! " # $ % &
1. Business Problem 2. People 3. Things
4. Environments 5. Connections 6. Pain Points 7. Platform Components
How to solve?? ! " # $ % &
1. Business Problem 2. People 3. Things
4. Environments 5. Connections 6. Pain Points 7. Platform Components
How to solve?? ! " # $ % &
1. Business Problem 2. People 3. Things
4. Environments 5. Connections 6. Pain Points 7. Platform Components
How to solve?? ! " # $ % &
1. Business Problem 2. People 3. Things
4. Environments 5. Connections 6. Pain Points 7. Predix Components
How to solve?? ! " # $ % &
1. Business Problem 2. People 3. Things
4. Environments 5. Connections 6. Pain Points 7. Predix Components
How to solve?Goal
IoT
Focus
Solution
? ! " # $ % &
let’s try it
You will need:Participants (minimal): • Subject Matter Expert • Business Owner • Architect • Facilitator
Facilities: • Whiteboard • Markers (colors!) • Dedicated Room (1-2 days)
Biz
Tech
Design
SME
ready?
Business Problem1. Business Problem 2. People 3. Things
4. Environments 5. Connections 6. Pain Points 7. Predix Components
? ! " # $ % &
Business ProblemIncrease production
throughput and visibility.Key Details: • Printing onto raw paper rolls. • Climate affects printing throughput. • Jams are slow to diagnose & repair.
1. Business Problems 2. People 3. Things
4. Environments 5. Connections 6. Pain Points 7. Predix Components
? ! " # $ % &
'
People
PeopleProduction Manager • Controls daily print operations • Diagnoses machine issues
PeopleProduction Manager • Controls daily print operations • Diagnoses machine issues
Maintenance Engineer • Repairs machine issues • Tunes for production
PeopleProduction Manager • Controls daily print operations • Diagnoses machine issues
Sales Lead • Calls on customers • Checks production updates
Maintenance Engineer • Repairs machine issues • Tunes for production
Things1. Business Problems 2. People 3. Things
4. Environments 5. Connections 6. Pain Points 7. Predix Components
? ! " # $ % &
''
Things
Printer • 8 total on-site • 6 w/controls • 2 w/o controls (older)
Things
Printer • 8 total on-site • 6 w/controls • 2 w/o controls (older)
Paper • Raw roll input • Printed output • Humidity sensitive
ThingsHVAC • 6 discrete units • Damper control Printer
• 8 total on-site • 6 w/controls • 2 w/o controls (older)
Paper • Raw roll input • Printed output • Humidity sensitive
ThingsHVAC • 6 discrete units • Damper control
Workstation • Used by Production Manager • Stationary single screen
Printer • 8 total on-site • 6 w/controls • 2 w/o controls (older)
Paper • Raw roll input • Printed output • Humidity sensitive
ThingsHVAC • 6 discrete units • Damper control
Workstation • Used by Production Manager • Stationary single screen
Smartphone • Constantly used by Sales Lead • Calls customers • Checks emailed reports
Printer • 8 total on-site • 6 w/controls • 2 w/o controls (older)
Paper • Raw roll input • Printed output • Humidity sensitive
Environments1. Business Problems 2. People 3. Things
4. Environments 5. Connections 6. Pain Points 7. Predix Components
? ! " # $ % &
'''
Environments
Production Floor • Loud when operating • Football field size
Environments
Production Floor • Loud when operating • Football field size
Control Room • Overlooks production • Separately temp controlled
Environments
Production Floor • Loud when operating • Football field size
Paper Warehouse • Adjacent to production • 15-20 rolls stored
Control Room • Overlooks production • Separately temp controlled
Environments
Production Floor • Loud when operating • Football field size
Paper Warehouse • Adjacent to production • 15-20 rolls stored
Shipping Dock • Finished prints • Loading door often open
Control Room • Overlooks production • Separately temp controlled
Environments
Production Floor • Loud when operating • Football field size
Paper Warehouse • Adjacent to production • 15-20 rolls stored
Shipping Dock • Finished prints • Loading door often open
Control Room • Overlooks production • Separately temp controlled
Local Weather • Rainy & damp • Hot & humid
Quick Quiz!
1 picture : 1000 words
Connections1. Business Problems 2. People 3. Things
4. Environments 5. Connections 6. Pain Points 7. Predix Components
? ! " # $ % &
''''
Connections
Connections
Connections
Connections
Connections
Connections
Pain Points1. Business Problems 2. People 3. Things
4. Environments 5. Connections 6. Pain Points 7. Predix Components
? ! " # $ % &
'''''
Pain Points
Production Inconsistency Poor control of environmental conditions causing variations in production.
Pain Points
Repairs The Maintenance Engineer has little visibility into machine issue and why.
Pain Points
Collaboration Poor communication of production issues between team members.
Pain Points
Weather Inclement weather has negative affect on finished paper.
Predix Components1. Business Problems 2. People 3. Things
4. Environments 5. Connections 6. Pain Points 7. Predix Components
? ! " # $ % &
''''''
What is “Predix”?
What is “Predix”?
What is “Predix”?
What is “Predix”?
What is “Predix”?
What is “Predix”?
What is “Predix”?
What is “Predix”?
Predix Components
Machine Gateway Connects to machines, runs edge analytics, securely communicates to cloud.
Machine Sensors Point sensors forwarding environmental and asset information to gateway.
Cloud Data ingestion, system integration, analytics & alerting.
Go Context-based mobile experience for tablet and phone with offline capabilities.
Predix Components
Self-Adjusting Machines Intelligent machines sense temperature and humidity changes to balance production speed and climate.
Predix Components
Intelligent Maintenance Maintenance uses Go to view schematics and combine historical machine performance with present.
Predix Components
Visibility & Communication Sales, Production, and Maintenance can now share information and efficiently collaborate.
Predix ComponentsLocal Weather Service
Externally Aware Integration with weather services allows proactive climate adjustments and delivery scheduling.
• Quantified business value • Pain point prioritization • Solution roadmap • Detailed data flow & display • Feedback, feedback, feedback!
Still need…
Design’s Future• Communicate across teams • Find evolutionary paths
• Facilitate discovery • Make complex IoT addressable
[email protected] @bizarobot