IEEE Member and Geographic Activities What You Can Show to Your Members

Cecelia Jankowski

Managing Director

IEEE Member & Geographic Activities

Region 10 Meeting

Yogyakarta, Indonesia

5 March 2011

Total Retention : 2011 Membership Year

- Aggregate Retention is lagging behind 2010

- Section by Section level detail in appendix

First Year Retention : 2011 Membership Year

- First year retention remains the key

- We have slipped slightly in the gains we made last year with

First Year higher grade retention

“What can we show to our members that is different

because of MGA?” -IEEE Jordan Section Chair

Region 8 Meeting

October 2009

1. Electronic Membership for Developing Countries

Launched for the 2011 Membership Year

Members in countries with a GDP/Capita of <$15,000 USD are be able to choose IEEE e-Membership for US$50 (now $25 in ½ year dues period!) What is e-Membership? All of the benefits and opportunities of standard IEEE membership, just no printed materials

Afghanistan Malaysia Philippines Bangladesh Maldives Samoa Bhutan Marshall Islands Seychelles Cambodia Melanesia Solomon Islands China, People's Republic of Micronesia Sri Lanka Comoros Micronesia (Federated States of) Syrian Arab Republic Cook Islands Mongolia Thailand Democratic People's Republic of Korea Myanmar Timor-Leste Fiji Nauru Tonga India Nepal Tuvalu Indonesia Pakistan Vanuatu Kiribati Palau Vietnam

Lao People's Democratic Republic Papua New Guinea

Region 10 Countries

Comparison of “Electronic IEEE Membership” vs. Standard IEEE Membership

Electronic Membership

Standard Membership

Base Membership Price $50 $134 (in 2010)

Publications • Digital Spectrum • Digital The Institute

• Print Spectrum • Print The Institute – (when available)

Membership Card Downloadable PDF Paper

Special Circumstances Not Available on base e-membership*

No Changes

Grade Elevation (Senior Mbr, Fellow) No Change

IEEE Elections No Change

Access to online products (myIEEE, IEEEtv, Jobsite, etc.)

No Change

Access to member discounts No Change

Region Assessment No Change

Ability to join IEEE Societies No Change

Other Benefits & Opportunities No Change

* Special circumstances will still be applied to Society Memberships if the member qualifies

Update – e-Membership Initiative

Renewals dominating counts to date, as expected

Recruitment softer than desired

Second round of web training for Volunteers occurred in January (lightly attended)

Presently mobilizing HQ and Volunteer efforts around recruitment, commencing with ½-year dues period

– Peer-to-peer recruitment emphasis

Exploring awareness collaboration with National Societies

Update – e-Membership Initiative for Developing Nations

2612

6059

654

9325

New Renew Reinstatement Total

2011 Cumulative e-Membership

myDesktop (Launched 27 April,2010)

• Customizable selection of any myIEEE

modules/gadgets

• Layout selection , 2 or 3 columns, with

drag-and-drop gadget placement

• RSS tools to import feeds

• Choice of several technology-based

themes for the interface

memberNet (launched 20 April)

Improved e-mail messaging capabilities to

facilitate member-to-member

communications, while insuring member

privacy

2. myIEEE™ Custom Desktop

Programming

• Expanded conference coverage, e.g.,

APEC

• Significant interest from other

conferences now that APEC launched

• Technical English teaching

TV Operations

• Launched completely new User

Interface

• Diversified funding model … 3rd-party

advertising, conferences, sponsored

videos, custom projects, marketplace

videos

3. IEEE.tv

3. IEEE.tv (continued) launches mobile site

Site optimizes the IEEE.tv browsing

and viewing experience for smart

phones and tablet computers.

Initially optimized for iPhone & iPad,

roll out includes Android, Blackberry,

additional operating systems

Finalist in American Business

Media‟s Neal Awards, “Best Mobile

Site.” (Winners to be announced in

March.)

4. What’s New for Students Newsletter

Goals

• MGA assumed ownership from Sales and

Marketing, the new version has a primary goal

of improving the student membership

experience

• Newsletter dedicated to student benefits,

and the student member experience, now

being sent to all student/GSM members

• Increase student engagement with IEEE

benefits and opportunities (retention)

• Build awareness of IEEE beyond the

Student Branch, e.g. GOLD (retention)

• Vehicle to deliver advertising and/or

sponsorship revenues, to help underwrite

student programs

• Launched in April 2010

5. IEEE Press eBooks Classics

Delivery

• 220 eBooks in archive: IEEE Press

books still in print after 3 years

• More intuitive / upgraded navigation

in IEEE Xplore (April)

• 40 to 50 new eBooks will be added

annually (3 years after their initial

publication date)

Marketing

• All arrears-recovery campaigns

• All recruitment campaigns to authors,

and incomplete applications

• Communications to MD Volunteers

via MD webcasts and monthly

membership report

6. First Year Experience Program

Launched:

First Year Member Welcome Webinar (Monthly)

New “Getting Started” guide to all new members

Courtesy Call from Contact Center

Pre-Defined SAMIEEE Queries for New Members

Metrics and Benchmarking

Tools and Best Practices Guides for Local Volunteers

Website for new members ieee.org/start

Monthly New Member notification to MD Officers and Section Chairs (see next slide)

Future Planning

“Tracks” based on “Needs” question during join

Enhanced First Year Website

E-mail sent from IEEE monthly to all Section Chairs and Section MD officers containing special hyperlink to SAMIEEE log-in page

Upon log-in, SAMIEEE will automatically run report of new members from previous month

Report contains contact information, as well as the reason(s) why they joined IEEE

Report date-range can be modified to pick-up new joins from previous months in your dashboard

New Member Alert … as of Oct „10

6. First Year Experience Program

7. IEEE Center for Leadership Excellence (CLE)

In 2009 MGA started work on the framework for the IEEE Center for Leadership Excellence, a program to develop future volunteer leaders of the IEEE

Recent Progress:

Released a new Quick Start

training program for geo unit

officers to learn and quickly

step into their roles

http://www.ieee.org/societies_communities/geo_activities/officer_training/index.html

8. IEEE Contact Center Improvements

The contact center expanded coverage to 24 hours x 5 days per week, increasing service hours from 40 to 120 hours per week; and initiated a first call resolution improvement program

First Call Resolution: 74.1% vs. Industry Benchmark of 60%

9,400 Contact Center interactions surveyed in 2009

Result:

Overall rating of Satisfied/Highly Satisfied increased from 70%

(before expanded hours pilot) to 85.5% in 4Q 2009

9. Rupee Payments for Students in India

Program expanded to all students in India in October 2010 – Results through January: 2,196 joins, 330 renewals – total

collected $73,047.

– Being used by student sections remitting group payments

– Though available and marketed, not being used by individuals

Plan is to review results through June, compare results to the original proposal and recommend next steps – Comparison of join and renewal rates before and after program

availability

23 October 2010 0:00:00 GMT – 23:59:59 GMT

Global Ranking Team Country

IEEE Region

1 SurpriseTeam Belarus 8

2 TluraQuefrency New Zealand 10

3 SegaMegaDrive Estonia 8

2010 Competition Stats

•755 teams participated

– 54% growth from 2009!

• 2098 students

• 346 proctors

• 50 volunteers/staff

•50 countries represented

from all 10 IEEE regions

•253 universities/SB‟s with

team(s)

2010 Winners

19

Membership Development - Continuous Transformation

2005 2006 2007 2008 2009

365,500 members

BMS transition „Recession‟

Optimizing the Campaigns >

renewal

recovery

recruitment

reinstatement

benefits

promotion

382,400 members

(renewal alerts integrated into next-gen products)

367,400 members

Integrated

multimedia

Putting a face on

membership

promotion

Remaking the Collateral >

Integrated MD

strategy & plan

Integrated

MD reporting

397,001 members

Synthesis & Engagement

First-year

member

experience

Message

testing

MD webcasts

374,800 members

Building a Volunteer “Field Team” >

MD Kits MD portal

Membership

presentation

MD Manual

MGM business cards

MD virtual

community

On-demand

Kit ordering

THANK YOU FOR YOUR INPUT AND SUPPORT!!

Total IEEE Membership through January 2011

Reminder: before the annual account deactivation

*Past statistics required us to use the Section Level Data

Ten Year Membership Totals in Top Countries

- Higher Grade Membership (no GSM) -

Slide 23

0

50,000

100,000

150,000

200,000

250,000

USA Canada Japan India UK&RI* Australia China Germany Italy Taiwan

2000 HG Members 2010 HG Members

0

2,000

4,000

6,000

8,000

10,000

12,000

14,000

Zoom in on Rank 2-10

*Past statistics required us to use the Section Level Data

Slide 24

0

5,000

10,000

15,000

20,000

25,000

30,000

35,000

2000 STU 2010 STU

Ten Year Membership Totals in Top Countries

- Student Membership (w/ GSM) -

Zoom in on Rank 3-15

0

500

1,000

1,500

2,000

2,500

3,000

3,500

4,000

Goals, progress, year-over-year variances

Slide 25 First-Year Member Engagement

First-Year Members – Monitoring Performance - Monthly MD Progress Report

Cumulative Recruitment -- 16 Aug to 29-Jan-2011

REGION HIGHER GRADE w/o GSMs GRADUATE STUDENTS

UNDERGRADUATE

STUDENTS TOTAL MEMBERS

2011 2010 Change 2011 2010 Change 2011 2010 Change 2011 2010 Change

# % # % # % # %

1 520 532 (12) -2.3% 286 339 (53) -15.6% 645 845 (200) -23.7% 1,451 1,716 (265) -15.4%

2 508 507 1 0.2% 283 355 (72) -20.3% 599 798 (199) -24.9% 1,390 1,660 (270) -16.3%

3 428 507 (79) -15.6% 407 496 (89) -17.9% 1,060 1,067 (7) -0.7% 1,895 2,070 (175) -8.5%

4 362 335 27 8.1% 290 364 (74) -20.3% 804 944 (140) -14.8% 1,456 1,643 (187) -11.4%

5 480 475 5 1.1% 300 402 (102) -25.4% 930 951 (21) -2.2% 1,710 1,828 (118) -6.5%

6 956 889 67 7.5% 479 520 (41) -7.9% 1,196 1,314 (118) -9.0% 2,631 2,723 (92) -3.4%

R 1-6 3,254 3,245 9 0.3% 2,045 2,476 (431) -17.4% 5,234 5,919 (685) -11.6% 10,533 11,640 (1,107) -9.5%

7 310 292 18 6.2% 253 294 (41) -13.9% 473 658 (185) -28.1% 1,036 1,244 -208 -16.7%

8 1,881 1,602 279 17.4% 2,048 1,839 209 11.4% 2,603 2,813 (210) -7.5% 6,532 6,254 278 4.4%

9 484 353 131 37.1% 331 211 120 56.9% 1,429 1,293 136 10.5% 2,244 1,857 387 20.8%

10 2,847 2,028 819 40.4% 3,056 3,020 36 1.2% 8,005 7,903 102 1.3% 13,908 12,951 957 7.4%

R 7-10 5,522 4,275 1,247 29.2% 5,688 5,364 324 6.0% 12,510 12,667 -157 -1.2% 23,720 22,306 1,414 6.3%

TOTAL 8,776 7,520 1,256 16.7% 7,733 7,840 -107 -1.4% 17,744 18,586 -842 -4.5% 34,253 33,946 307 0.9%

New Member Recruitment : 2011 Membership Year

- Student recruitment has slipped - Likely due to lack of “Free” Microsoft Windows 7 offer

- While eMembership is delivering some gains, there is

significant room for improvement

Retention by Region: 2011 Membership Year-January 2011

HIGHER GRADE MEMBERS

STUDENT & GRADUATE STUDENT

MEMBERS TOTAL MEMBERS

REGION 10 Opportunity # Renewal %

Renewal Opportunity # Renewal % Renewal

Opportunit

y # Renewal

%

Renewal

Australian Capital Terr

Sect 366 292 79.8% 71 43 60.6% 437 335 76.7%

Bangalore Section 1889 901 47.7% 2417 461 19.1% 4,306 1,362 31.6%

Bangladesh Section 283 59 20.8% 318 89 28.0% 601 148 24.6%

Beijing Section 2793 1446 51.8% 1023 284 27.8% 3,816 1,730 45.3%

Bombay Section 1414 563 39.8% 3870 325 8.4% 5,284 888 16.8%

Calcutta Section 773 423 54.7% 639 90 14.1% 1,412 513 36.3%

Changwon Section 167 103 61.7% 23 7 30.4% 190 110 57.9%

Chengdu Section 220 113 51.4% 90 26 28.9% 310 139 44.8%

Daejeon Section 604 363 60.1% 274 138 50.4% 878 501 57.1%

Delhi Section 1067 467 43.8% 2031 305 15.0% 3,098 772 24.9%

Fukuoka Section 622 515 82.8% 105 61 58.1% 727 576 79.2%

Gujarat Section 233 102 43.8% 328 58 17.7% 561 160 28.5%

Harbin Section 265 139 52.5% 78 27 34.6% 343 166 48.4%

Hiroshima Section 387 325 84.0% 36 14 38.9% 423 339 80.1%

Hong Kong Section 2170 1545 71.2% 303 173 57.1% 2,473 1,718 69.5%

Hyderabad Section 1023 412 40.3% 1956 257 13.1% 2,979 669 22.5%

Indonesia Section 265 147 55.5% 157 48 30.6% 422 195 46.2%

Islamabad Section 192 82 42.7% 222 15 6.8% 414 97 23.4%

Kansai Section 1853 1550 83.6% 238 115 48.3% 2,091 1,665 79.6%

Karachi Section 229 48 21.0% 285 24 8.4% 514 72 14.0%

Kerala Section 677 238 35.2% 2552 306 12.0% 3,229 544 16.8%

Kharagpur Section 106 55 51.9% 66 43 65.2% 172 98 57.0%

Kwangju Section 123 62 50.4% 47 24 51.1% 170 86 50.6%

Lahore Section 208 47 22.6% 207 19 9.2% 415 66 15.9%

Macau Section 91 64 70.3% 26 15 57.7% 117 79 67.5%

Madras Section 2040 638 31.3% 6998 318 4.5% 9,038 956 10.6%

Malaysia Section 1301 744 57.2% 660 224 33.9% 1,961 968 49.4%

Retention by Region: 2011 Membership Year-January 2011 HIGHER GRADE MEMBERS STUDENT & GRADUATE STUDENT MEMBERS TOTAL MEMBERS

REGION 10 Opportunity # Renewal % Renewal Opportunity # Renewal % Renewal Opportunity # Renewal % Renewal

Nagoya Section 975 815 83.6% 109 56 51.4% 1,084 871 80.4%

Nanjing Section 738 464 62.9% 259 101 39.0% 997 565 56.7%

New South Wales Section 2078 1516 73.0% 347 187 53.9% 2,425 1,703 70.2%

New Zealand Central

Section 229 166 72.5% 38 16 42.1% 267 182 68.2%

New Zealand North Section 380 234 61.6% 270 104 38.5% 650 338 52.0%

New Zealand South Section 198 132 66.7% 98 29 29.6% 296 161 54.4%

Northern Australia Section 105 71 67.6% 49 18 36.7% 154 89 57.8%

Queensland Section 826 586 70.9% 238 103 43.3% 1,064 689 64.8%

Reg 10-Countries Outside

Sections 115 57 49.6% 45 6 13.3% 160 63 39.4%

Region 10 - Apo/Fpo 64 49 76.6% 3 2 66.7% 67 51 76.1%

Republic Of Philippines

Section 166 85 51.2% 22 15 68.2% 188 100 53.2%

Sapporo Section 176 153 86.9% 37 14 37.8% 213 167 78.4%

Sendai Section 562 475 84.5% 85 57 67.1% 647 532 82.2%

Seoul Section 1852 1070 57.8% 626 214 34.2% 2,478 1,284 51.8%

Shanghai Section 601 376 62.6% 122 34 27.9% 723 410 56.7%

Shikoku Section 181 152 84.0% 55 27 49.1% 236 179 75.8%

Shin-Etsu Section 186 166 89.2% 20 15 75.0% 206 181 87.9%

Singapore Section 2327 1521 65.4% 682 291 42.7% 3,009 1,812 60.2%

South Australia Section 457 330 72.2% 84 58 69.0% 541 388 71.7%

Sri Lanka Section 382 189 49.5% 122 56 45.9% 504 245 48.6%

Taegu Section 200 115 57.5% 71 23 32.4% 271 138 50.9%

Tainan Section 624 447 71.6% 209 102 48.8% 833 549 65.9%

Taipei Section 2519 1689 67.1% 1045 355 34.0% 3,564 2,044 57.4%

Thailand Section 447 275 61.5% 121 56 46.3% 568 331 58.3%

Tokyo Section 6973 5717 82.0% 574 347 60.5% 7,547 6,064 80.3%

Uttar Pradesh Section 469 206 43.9% 690 81 11.7% 1,159 287 24.8%

Victorian Section 1511 1047 69.3% 306 154 50.3% 1,817 1,201 66.1%

Vietnam Section 79 51 64.6% 8 5 62.5% 87 56 64.4%

Western Australia Section 645 450 69.8% 168 86 51.2% 813 536 65.9%

Wuhan Section 203 110 54.2% 95 20 21.1% 298 130 43.6%

Xian Section 380 205 53.9% 112 71 63.4% 492 276 56.1%

Grand Total 48,009 30,362 63.2% 31,730 6,212 19.6% 79,739 36,574 45.9%

Recruitment by Region: 2011 Membership Year-January 2011

HIGHER GRADE MEMBERS

STUDENT & GRADUATE STUDENT

MEMBERS TOTAL MEMBERS

Region 10 2011 2010 % Diff 2011 2010 % Diff 2011 2010 % Diff

Nagoya Section 22 26 -15.4% 34 22 54.5% 56 48 16.7% Nanjing Section 88 59 49.2% 116 105 10.5% 204 164 24.4% New South Wales Section 52 44 18.2% 52 114 -54.4% 104 158 -34.2% New Zealand Central Section 4 6 -33.3% 9 17 -47.1% 13 23 -43.5% New Zealand North Section 5 10 -50.0% 35 37 -5.4% 40 47 -14.9% New Zealand South Section 4 5 -20.0% 4 6 -33.3% 8 11 -27.3% Northern Australia Section 3 3 0.0% 7 10 -30.0% 10 13 -23.1% Pune Section 50 0 #DIV/0! 235 0 #DIV/0! 285 0 #DIV/0! Queensland Section 21 28 -25.0% 56 67 -16.4% 77 95 -18.9% Reg 10-Countries Outside Sections 16 5 220.0% 60 2 2900.0% 76 7 985.7% Region 10 - Apo/Fpo 4 2 100.0% 4 3 33.3% 8 5 60.0% Republic Of Philippines Section 20 10 100.0% 17 11 54.5% 37 21 76.2% Sapporo Section 2 2 0.0% 14 9 55.6% 16 11 45.5% Sendai Section 14 12 16.7% 33 32 3.1% 47 44 6.8% Seoul Section 91 90 1.1% 188 153 22.9% 279 243 14.8% Shanghai Section 69 35 97.1% 48 50 -4.0% 117 85 37.6% Shikoku Section 4 3 33.3% 0 5 -100.0% 4 8 -50.0% Shin-Etsu Section 5 4 25.0% 8 2 300.0% 13 6 116.7% Singapore Section 120 54 122.2% 92 182 -49.5% 212 236 -10.2% South Australia Section 9 12 -25.0% 11 18 -38.9% 20 30 -33.3% Sri Lanka Section 41 29 41.4% 118 62 90.3% 159 91 74.7% Taegu Section 6 13 -53.8% 22 27 -18.5% 28 40 -30.0% Tainan Section 29 24 20.8% 28 92 -69.6% 57 116 -50.9% Taipei Section 96 82 17.1% 309 461 -33.0% 405 543 -25.4% Thailand Section 19 22 -13.6% 49 53 -7.5% 68 75 -9.3% Tokyo Section 152 143 6.3% 155 166 -6.6% 307 309 -0.6% Uttar Pradesh Section 51 37 37.8% 289 286 1.0% 340 323 5.3% Victorian Section 44 24 83.3% 72 91 -20.9% 116 115 0.9% Vietnam Section 9 2 350.0% 5 4 25.0% 14 6 133.3% Western Australia Section 14 20 -30.0% 20 56 -64.3% 34 76 -55.3% Wuhan Section 34 16 112.5% 21 72 -70.8% 55 88 -37.5% Xian Section 45 33 36.4% 58 47 23.4% 103 80 28.8% Total 4858 4038 20.3% 13072 12933 1.1% 15919 14961 6.4%

Recruitment by Region: 2011 Membership Year-January 2011

HIGHER GRADE MEMBERS

STUDENT & GRADUATE STUDENT

MEMBERS TOTAL MEMBERS

Region 10 2011 2010 % Diff 2011 2010 % Diff 2011 2010 % Diff

Australian Capital Terr Section 5 6 -16.7% 19 19 0.0% 24 25 -4.0% Bangalore Section 150 95 57.9% 1063 836 27.2% 1213 931 30.3% Bangladesh Section 17 5 240.0% 258 182 41.8% 275 187 47.1% Beijing Section 290 236 22.9% 440 561 -21.6% 730 797 -8.4% Bombay Section 89 67 32.8% 1094 1670 -34.5% 1183 1737 -31.9% Calcutta Section 136 43 216.3% 160 245 -34.7% 296 288 2.8% Changwon Section 7 5 40.0% 22 5 340.0% 29 10 190.0% Chengdu Section 21 38 -44.7% 54 63 -14.3% 75 101 -25.7% Daejeon Section 20 29 -31.0% 65 59 10.2% 85 88 -3.4% Delhi Section 123 106 16.0% 1032 647 59.5% 1155 753 53.4% Fukuoka Section 14 12 16.7% 23 29 -20.7% 37 41 -9.8% Gujarat Section 27 11 145.5% 215 148 45.3% 242 159 52.2% Harbin Section 36 36 0.0% 31 27 14.8% 67 63 6.3% Hiroshima Section 5 4 25.0% 5 8 -37.5% 10 12 -16.7% Hong Kong Section 28 27 3.7% 88 114 -22.8% 116 141 -17.7% Hyderabad Section 204 67 204.5% 1041 676 54.0% 1245 743 67.6% Indonesia Section 39 18 116.7% 33 56 -41.1% 72 74 -2.7% Islamabad Section 8 6 33.3% 51 24 112.5% 59 30 96.7% Kansai Section 39 39 0.0% 106 67 58.2% 145 106 36.8% Karachi Section 13 12 8.3% 68 93 -26.9% 81 105 -22.9% Kerala Section 80 45 77.8% 1420 873 62.7% 1500 918 63.4% Kharagpur Section 1 3 -66.7% 17 20 -15.0% 18 23 -21.7% Kwangju Section 2 4 -50.0% 20 14 42.9% 22 18 22.2% Lahore Section 8 3 166.7% 119 101 17.8% 127 104 22.1% Macau Section 2 13 -84.6% 18 10 80.0% 20 23 -13.0% Madras Section 240 170 41.2% 1301 2000 -35.0% 1541 2170 -29.0% Malaysia Section 100 73 37.0% 129 114 13.2% 229 187 22.5%

First Year Member Renewal by Region: 2011 Membership Year-January 2011 HIGHER GRADE MEMBERS STUDENT MEMBERS TOTAL MEMBERS

REGION 10 Opportunity # Renewal % Renewal Opportunity # Renewal % Renewal Opportunity # Renewal % Renewal

Australian Capital Terr Section 39 18 46.2% 36 16 44.4% 75 34 45.3%

Bangalore Section 518 109 21.0% 1995 302 15.1% 2,513 411 16.4%

Bangladesh Section 117 6 5.1% 266 62 23.3% 383 68 17.8%

Beijing Section 1055 226 21.4% 808 166 20.5% 1,863 392 21.0%

Bombay Section 507 83 16.4% 3380 199 5.9% 3,887 282 7.3%

Calcutta Section 241 76 31.5% 555 64 11.5% 796 140 17.6%

Changwon Section 16 4 25.0% 13 2 15.4% 29 6 20.7%

Chengdu Section 52 21 40.4% 72 16 22.2% 124 37 29.8%

Daejeon Section 75 20 26.7% 117 40 34.2% 192 60 31.3%

Delhi Section 385 78 20.3% 1720 216 12.6% 2,105 294 14.0%

Fukuoka Section 38 19 50.0% 57 26 45.6% 95 45 47.4%

Gujarat Section 66 9 13.6% 245 28 11.4% 311 37 11.9%

Harbin Section 91 26 28.6% 59 13 22.0% 150 39 26.0%

Hiroshima Section 22 13 59.1% 20 5 25.0% 42 18 42.9%

Hong Kong Section 147 33 22.4% 158 69 43.7% 305 102 33.4%

Hyderabad Section 359 62 17.3% 1634 174 10.6% 1,993 236 11.8%

Indonesia Section 71 21 29.6% 139 35 25.2% 210 56 26.7%

Islamabad Section 58 11 19.0% 183 6 3.3% 241 17 7.1%

Kansai Section 110 61 55.5% 131 43 32.8% 241 104 43.2%

Karachi Section 143 9 6.3% 263 15 5.7% 406 24 5.9%

Kerala Section 235 47 20.0% 2006 218 10.9% 2,241 265 11.8%

Kharagpur Section 14 3 21.4% 48 27 56.3% 62 30 48.4%

Kwangju Section 16 3 18.8% 22 9 40.9% 38 12 31.6%

Lahore Section 105 4 3.8% 170 9 5.3% 275 13 4.7%

Macau Section 20 13 65.0% 17 7 41.2% 37 20 54.1%

Madras Section 1023 177 17.3% 6271 192 3.1% 7,294 369 5.1%

Malaysia Section 266 87 32.7% 443 88 19.9% 709 175 24.7%

First Year Member Renewal by Region: 2011 Membership Year-January 2011 HIGHER GRADE MEMBERS STUDENT MEMBERS TOTAL MEMBERS

REGION 10 Opportunity # Renewal % Renewal Opportunity # Renewal % Renewal Opportunity # Renewal % Renewal

Nanjing Section 169 74 43.8% 161 49 30.4% 330 123 37.3%

New South Wales Section 237 69 29.1% 208 77 37.0% 445 146 32.8%

New Zealand Central Section 22 9 40.9% 23 7 30.4% 45 16 35.6%

New Zealand North Section 50 10 20.0% 164 31 18.9% 214 41 19.2%

New Zealand South Section 21 10 47.6% 65 13 20.0% 86 23 26.7%

Northern Australia Section 20 7 35.0% 30 4 13.3% 50 11 22.0%

Queensland Section 120 43 35.8% 153 43 28.1% 273 86 31.5%

Reg 10-Countries Outside Sections

30 3 10.0% 43 4 9.3% 73 7 9.6%

Region 10 - Apo/Fpo 6 1 16.7% 1 0 0.0% 7 1 14.3%

Republic Of Philippines Section 43 12 27.9% 11 5 45.5% 54 17 31.5%

Sapporo Section 7 5 71.4% 23 7 30.4% 30 12 40.0%

Sendai Section 35 21 60.0% 48 27 56.3% 83 48 57.8%

Seoul Section 263 56 21.3% 357 65 18.2% 620 121 19.5%

Shanghai Section 112 46 41.1% 94 18 19.1% 206 64 31.1%

Shikoku Section 8 6 75.0% 36 17 47.2% 44 23 52.3%

Shin-Etsu Section 7 5 71.4% 8 4 50.0% 15 9 60.0%

Singapore Section 350 95 27.1% 469 125 26.7% 819 220 26.9%

South Australia Section 50 16 32.0% 42 20 47.6% 92 36 39.1%

Sri Lanka Section 98 30 30.6% 79 25 31.6% 177 55 31.1%

Taegu Section 23 9 39.1% 43 7 16.3% 66 16 24.2%

Tainan Section 83 36 43.4% 123 36 29.3% 206 72 35.0%

Taipei Section 368 95 25.8% 687 110 16.0% 1,055 205 19.4%

Thailand Section 94 34 36.2% 70 19 27.1% 164 53 32.3%

Tokyo Section 382 224 58.6% 329 172 52.3% 711 396 55.7%

Uttar Pradesh Section 154 35 22.7% 606 54 8.9% 760 89 11.7%

Victorian Section 214 68 31.8% 184 62 33.7% 398 130 32.7%

Vietnam Section 12 5 41.7% 8 4 50.0% 20 9 45.0%

Western Australia Section 89 35 39.3% 103 40 38.8% 192 75 39.1%

Wuhan Section 75 25 33.3% 81 8 9.9% 156 33 21.2%

Xian Section 105 43 41.0% 64 34 53.1% 169 77 45.6%

Grand Total 9,097 2402 26.4% 25,192 3,150 12.5% 34,289 5,552 16.2%