if you rely on bpo providers, how much do you know about ......how to drive value and reduce risk in...
TRANSCRIPT
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our BPO eBook.
Finance & Accounting Providers
Such as:
Spare Parts Management Companies
Management ServiceProviders
If you rely on BPO providers, how much do you know about the people doing the work?
CallCenters
Drive Better Business Outcomes– by ensuring quality of work and delivery times are in accordance with SLAs
Unlock More Value – by boosting iency, reducing costs, and
freeing up resources to focus on your core business
Mitigate Risk – by staying on top of security and compliance
There’s a better way.
Workforce Spend:
Nearly 20% of workforce spend is on services providers, such as consulting
management companies and BPO providers.
Workforce Spend
Services Providers
20%
Which facilities, systems and data can they access?
44% of executives experience digital security breaches with services providers sometimes, frequently or nearly every engagement.
Do they have the right certi cations?
43% of executives experience compliance issues with services providers sometimes, frequently or nearly every engagement.
Do they deliver high-quality work?
Only 25% of executives are highly informed about services providers’ quality of work.
Do they deliver the right experience to your customers?
67% of executives say the external workforce is important in improving the customer experience/client satisfaction.
Do they hit deadlines?
One in four projects done by services providers is not completed on time or on budget.
If you can’t answer these questions, it’s hard to work out whether you’re getting good value for money, and your business is exposed to risk.
25%67%25%43%44%
Source: Services Procurement Insights: The Big Reveal