May 4, 2012 Proprietary and Confidential 0

iGATE’s 5C model of HR

The Business Impacter

May 4, 2012 Proprietary and Confidential 1

iGATE’s Journey

Tie

r 1

Fir

ms

T

ier

2 F

irm

s

2017 2011

$1Bn revenue by 2012

Be amongst the top 10

Best Employers in India

Working with 100 Global

1,000 customers

$3Bn In revenue by 2017

30% of all revenue from

outcomes based pricing

Amongst the top 3 best

employers globally

No. 1 in Earnings growth

Before 2010

iGATE

1-10 -100

3-30-3-1

Diversified

Industry &

Client base

Established

capabilities

and well-

differentiated

offerings

iGATE

May 4, 2012 Proprietary and Confidential 2

High Performan

ce work Culture

Goal based performance management

Continuous performance

feedback

High Degree of empowerment

360 degree open communication

Wage Regulation

External Equity

Internal Equity

Camaraderie

Career

Skip Level

RfPI

Surveys

Townhalls

Culture

Competency

Compensation

iGATE’s 5C Model of HR Excellence

May 4, 2012 Proprietary and Confidential 3

Revenue growth

HR and Business hand shake

Net Additions to head count

Gross Margins

To become a billion dollar organization Best in class EPS CAGR

Motivated & capable work force

Customer Delight

Attracting Talent faster

Retaining talent Developing Talent Motivating Talent

Attrition Rate Performance management

Score

Recruitment TAT

Competency development measures

Compensation management - ACC

Work environment measures

Man

aged

Th

rou

gh p

roce

ss

per

form

ance

bas

elin

es

May 4, 2012 Proprietary and Confidential 4 4

Process Objectives

Business Objectives

Metrics

Revenue Gross Margins Customer Delight

Goal Flow down

Attracting Talent

Retaining Talent

Highly engaged workforce

On time delivery

C-SAT Quality output

Hiring Cycle time

Robust Performance Management

Engaged workforce -

attrition

Capable workforce – Competency

Better management of turnvoer

Compensation for

Contribution – equity metrics

Best Employer

C-SAT TRIM Index

Effort Variance

Schedule Variance

Defect removal

efficiency

Delivered defect rate

DIR – Different phases

Customer Orientation

Requirements Analysis

Design Build Testing Quantitative

Project Management

Estimation Employee

Competencies

May 4, 2012 Proprietary and Confidential 5

Key Hire – Cycle time

Quantitatively managed processes

Effort variance Baseline and ‘Estimation’ competency comparison

Schedule variance Baseline and ‘Quantitative Project management’ competency comparison

‘Defect Removal Efficiency’ Baseline and ‘Testing’ competency comparison

Impact of employee competencies on delivery process capabilities

Better controlled employee turnover

Year Score 2009 67.2% 2010 75.3% 2011 74.0%

Motivating Talent

May 4, 2012 Proprietary and Confidential 6

IGATE’s journey towards HR excellence

Compensation

Camaraderie

Career

Culture

Competency

The 5C Model of iGATE

I. Talent Attraction

• Referrals increased by 256%

• Reduction in recruitment cost by 23%

II. Organizational capability

• Competency Index moved from 1.24 to 2.87 resulting in a productivity improvement of 6.8%

III. Retention

• Employee turnover dropped from x.y% to a.b%

IV. e-SAT

• Scores moved from 71% to 79.8%

V. 5C Model based integration resulting in a direct saving USD xx M and making the USD1.2 billion acquisition deal successful

Impact on iGATE’s people processes

Impact on iGATE’s Operational Measures

I. Utilization increased from xx% to yy%

II. C-SAT scored moved up by 12%

Impact on iGATE‘s Business

I. Gross Margin improved from 32% to 40%, while Operating Margin improved from 7% to 21%

• Utilization improvement helped margins by x%

• Reduction in attrition improved margin by y%

• Reduction in hiring cost improved margin by z%

May 4, 2012 Proprietary and Confidential 8

How others perceive us?

‘Outsourcing Excellence Award’: Royal Bank of

Canada

‘IT Supplier of the Year, 2010’: Weyerhaeuser

‘Strategic Supplier of the Year’: Genworth

Financial

‘Best Supplier for FY 2009-10’: Toshiba

Mitsubishi

Lead ranking as Global R&D Service Provider:

Zinnov Management Consulting, 2011

'Major Contender' in the F&A Peak Matrix:

Everest FAO Research Report 2011

‘Best 20 in Insurance’: IAOP’s Global

Outsourcing-100, 2010

Lead ranking in Financial Services: Fintech-100,

2010

Assessed at Level 5 in SEI’s PCMM

(People Capability Maturity Model™)

Second company globally to be listed in PARS

as assessed at Level 5 of CMMI-Dev V1.3

‘Case in Point Platinum Award‘: Overall Case

Management Excellence in Healthcare, 2011

‘BPO Excellence Awards’: ‘Operational

Excellence and Quality’, and ‘Social Change

Agent’, 2010

iGATE receives ‘M&A Atlas Award 2012’, in the

‘Asia-Pacific Deal of the Year’ category for its

successful acquisition of Patni Computer Systems

Limited

iGATE Wins ‘Golden Peacock National Quality

Award’, 2011

iGATE’s Employee Engagement initiative, TGIM,

enters ‘Limca Book of Records’

iGATE Corporation wins ‘Golden Peacock Global

Award’ for Corporate Governance, 2011

iGATE ranked ‘3rd Best Employer’ in Dataquest-

CMR, 2011

Engagement Excellence

Industry Leadership

Organizational Excellence

Service Delivery

May 4, 2012 Proprietary and Confidential 9

Q & A

May 4, 2012 Proprietary and Confidential 10

Thank You Thank You