Note:

• Here is the link of supporting documents of our

application. You can find supporting materials for

red number – marked points.

• http://tinyurl.com/supporting-doc

• Supporting materials are also marked with the same

numbers.

Performance Management

Goal Result % Goal Achieved

Raise 18 23 127%

Match 14 14 100%

Realize 13 13

(including 1 projection

from matching)

100%

Average Matching Time = 𝑇𝑜𝑡𝑎𝑙 𝑀𝑎𝑡𝑐ℎ𝑖𝑛𝑔 𝑇𝑖𝑚𝑒

𝑁𝑢𝑚𝑏𝑒𝑟 𝑜𝑓 𝑚𝑎𝑐ℎ𝑒𝑑 𝑇𝑁=

893

14= 63

Matching rate = 𝑇𝑜𝑡𝑎𝑙 𝑀𝑎𝑡𝑐ℎ𝑒𝑑 𝑇𝑁𝑠

𝑇𝑜𝑡𝑎𝑙 𝑅𝑎𝑖𝑠𝑒𝑑 𝑇𝑁𝑠=

14

23= 60.9%

Customer Experience Management

1. Customer Loyalty for Organizations (CLO)

Ratios Reference

% of Endorsement from TN

Takers (1)(2)

2/8 =

25%

Supporting document

% of sales activities

updated in CRM system

(Podio)

100% Podio

% of internship details

updated in the Matching

Portal

100% Matching Potral

Customer Experience Management

1. Customer Loyalty for Organizations (CLO)Well-implemented working process with companies:

• CRM:

- Update partners and GTP experience’s status every 1 month or

2 months.

- Engage partners to AIESEC’s event: Y2B, GLAD, LC Birthday,

Award Night.

- Engage AIESEC to Partners’ events, activities: Sending

emails/letters for companies’ special events.

- Partner personal care: Gifts for Family’s wedding, emails for

birthdays and special occasions.

• Money collection:

- Create tracking tool for iGIP money collection (collaborate

with F) (3)

- Improving money collection deadlines issue

Joining Partners’

Events with Interns

to understand more

about partners

Customer Experience Management

• Crisis management:

- The conflicts between partners and EPs have been

well investigated and arranged with clear report

(Media Tenor, Mailink English Centre) (4)

- Stopped corporation with TN takers who provided

bad JDs or working condition for EPs (Mailink English

Centre, EIV).

2. Customer Loyalty for Students (CLS)

• NPS: 56

• All cases are closed with comments and clear

reports

• Well-implemented EP Service process:- Airport picked up

- Adapting support

- Status update: every 2 weeks

- Buddy for each EP

- AIESEC’s activities engagement: events, projects, LC meetings,

bondings,…

• % of Endorsement from EPs: 3/12 = 25% (5)

Customer Experience Management

EP bonding Day

EP Tour in Mai Chau

Salesforce Development

1.Member effective

𝑁𝑜 𝑜𝑓 𝑇𝑁 𝑟𝑒𝑎𝑙𝑖𝑧𝑒𝑑

𝑚𝑒𝑚𝑏𝑒𝑟=

𝟏𝟐

𝟏𝟏= 1.1

2.% members producing results:

8/11= 72%

3. Number of leadership position pipeline:

- LCVP: 2

- OCP: 3 (1 – ET; 2 – MT)

National Contribution & Innovation

1. Proactively in implementing National

Strategy

• Japanese Ceeder Program:- Support Online Ceeders by submitting hitlist (well-

organized in segment and followed criteria) as well as hit-list’s supporting information.

- Support incoming Ceeder (Arisa) by providing new hit-list, discussion meetings.

• CEM: Follow CEM challenge and

instruction from CEM NST

National Contribution & Innovation

2. % of contribution to MC/Cross-LC iGIP results:

- Taking charged 1 MC’s partner (Cennos)

Achieved the expected result:

2. % of contribution to MC/Cross-LC iGIP results:

- Referred EPs for other LCs to help increasing

matching

National Contribution & Innovation

3. Innovative Market Research & Raising process

- Tourism sale: stop cold calls and use direct approaching

method (approaching by direct visit to travel agencies’

offices)

- Open market to new cities and provinces out of Hanoi (Hai

Phong, Hung Yen, Ha Long, Yen Bai, Sale trip to Ha Long

- Applying more CRS on sale

- Focusing more on finding and working with advisors and BoA

- Create standard quotation for product (Bảng báo giá) (6)

National Contribution & Innovation

4. Innovative Supply & Demand management process

- Provide S&D research assignments for salesmen (7)

- Collect EPs’ opinions to standardized TN

promotion email formats for each targeted countries and segments

- Manage mail sending process (sending time and numbers)

National Contribution & Innovation

5. Innovative Quality Control process:

- Provide Quality Survey for TN takers

- Monthly status update for both TN takers and EPs

- ET: Directly attend EPs’s classes and collect feedback forms from students/student’s parents

National Contribution & Innovation

https://docs.google.com/forms/d/1Loz2sqdSAccodUqRmFOvvOUhsu-mV1HGnf5FRPasWDc/viewform?edit_requested=true

Calculated PointCriteria Point FTU HN

Achieved ≥ 70% of planned TN raised (RA) 2 0

Achieved ≥ 100% of planned TN raised (RA) 4 4

Achieved ≥ 70% of planned TN matched (MA) 4 0

Achieved ≥ 100% of planned TN matched (MA) 6 6

Achieved ≥ 70% of planned TN realized (RE) 4 0

Achieved ≥ 100% of planned TN realized (RE) 6 6

Average Matching Time ≤ 1.5 months 10 0

Matching Rate ≥ 50% 6 6

Matching Rate ≥ 70% 10 0

Matching Rate ≥ 90% 14 0

Total 40 22

≥ 50% of Endorsement from TN Takers 3 0

% of sales activities updated in CRM system (Podio) 2 2

% of internship details updated in the Matching Portal 2 2

Well-implemented working process with companies

(CRM, money collect, crisis management)3 3

NPS ≥ 40 (completed status) 3 0

All cases addressed and closed with comments 2 2

Well-implemented EP Service process 3 3

≥ 50% of Endorsement from EPs 2 0

Total 20 12

Customer

Loyalty for

Organization

s (CLO)

Customer

Loyalty for

Students

(CLS)

Calculated PointMember effective (No of TN realized/member) 6 6

≥ 75%  members producing results 10 0

Number of leadership position pipeline 4 4

Total 20 10

Proactively in implementing National Strategy 3 3

% of contribution to MC/Cross-LC iGIP results 5 5

Innovative Market Research & Raising process 4 4

Innovative Supply & Demand management process 4 4

Innovative Quality Control process 4 4

Total 20 20

Grand Total 100 64

Total Point: 64/100

Thank you