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Increasing Civilian RoleIn Improvement Of Civic

Services

IHC

April 5th

, 2012


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Introduction

How many believe that transforming India to become like Hongkong in five years

is impossible ?

How many are worried that their children could be living in a India which is like

Somalia and wish that the India that their children live in will be more like

Switzerland?

Delhi has 272 MCD wards with an average size of 4-5 sqkm. How many believe

that in two years we can transform two of these wards to be 80% like Hongkong ?

Hongkong transformed using citizen power in 1970s when it was a colonial

democracy . Our wards are smaller than Hongkong. What excuse do we have ?

First two wards and the learnings can be replicated across Delhi and across India.

NNFI like the model that Anita & Sanjay Bhargava has developed and have

arranged this meeting for them to give a brief overview followed by an interactive

discussion


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Citizen Power & Making Bureaucracy accountable

Anita and Sanjay have a simple model to measure a sanitation score for Delhi

with citizen volunteers in all participating wards

Citizens petition LG and CM require trifurcated MCD to set target scores that

will be achieved by March 31,2013

Poor performance will result in bad ACR ( Annual Confidential Report) and

punishment postings

Residents can offer voluntary help to MCD if MCD requests help

Will this shake bureaucrats out of their complacency and make them deliver ?

Over to Anita to take you through the ward level transformational model


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Model Ward Chronology & Roadmap

Lets do it! Delhi a citizen movement that seeks to blame no one and inspire

everyone, can take no money and give no money gets 50000 volunteers to clean

125 places in Delhi in 2010

Systems were not addressed so clean places became dirty gain. Idea of creating

sustainable solutions in one ward was born in 2011

Punjabi Bagh ( Ward 103) was selected, as councillor wanted to work for realoutcomes and supported model ward concept. 28 councillors were not interested.

Luckily the 29th one worked.

Real results achieved with garbage and malba http://mericity.in . Transformation

concept was born in 2012 and the Key Challenge is to get widespread community

involvement from the ward

If good service providers believe that the ward will transform it becomes a great

business opportunity for them to showcase in one ward and replicate in India.

March 31,2014 is D-Day by when 80% of transformation must be over


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Transforming

Ward 163 Safdarjung

Enclave


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Ward Stakeholders

MPs deal with national issues. MLAs deal with state issues . Both MPs / MLAs are

not very relevant for ward level issues.

Ward level stakeholders (not exhaustive)

Residents

Councillor

RWAs / Societies/ Pradhans

NGOsTraders Associations

Corporates

MCD

Police

Delhi Jal Board

BSES

Service providersState and Central Government departments and ministries


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Ward Demographics

35 electoral parts

10 polling booths

35,748 voters

Area Number of voters % Category

safdarjung 11600 32% B

arjun nagar 6113 17% E

krishna nagar 4017 11% E

humayunpur 4725 13% E

green park 9293 26% B

Total 35748 100%

Category Voters %

B 20893 58%

E 14855 42%


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Reaching the

Demographics


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Desired Real Outcomes

Sanitation

Acceptable ward score

Education

100% literacy

10/10 for Government

schools

Finance

100% financial literacy and

inclusion

Transparent ward level

accountsGovernment schemes

100% proper use of all

Government schemes

Social BenefitsImproved quality of life for all

Happier, less frustrated people

Economic BenefitsRise in value of property in the

area

Rise in household incomes

Yes We CanHongkong transformed from 1974

while it was a colonial democracy

Our ward is smaller than Hongkong

Why Transform?


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First Mover

AdvantagesGetting approval is easier

Attracting development partners is easier

Challenges

Copying is harder


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On the Ground

Started in Aug 2011 in Ward #103 Punjabi Bagh because the councillor saw

benefit is working on systems and towards real outcomes.

In Punjabi Bagh 10/10 for Dhalaos. Visible improvements in malba/street

sweeping

Work has started on the next level using Model Ward Architechture in Ward

#103 and Ward 163 Safdarjung Enclave

Residents gradually feeling empowered and realizing that transformation can

happen as anyone who does not support transformation will over time have little

choice and have to yield to resident power


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What can you do ?

Learn More

See www.mcd2012pledgometer.co.cc

See www.mericity.inSee www.openideo.com

See http://www.apartmentadda.com/home/index.php See https://sites.google.com/a/letsdoitdelhi.org/punjabi-bagh/

Help Punjabi Bagh & Safdarjung Enclave

Spread the model

Implement model in your ward

Questions/Suggestions contact any of us

Anita Bhargava [email protected]

Sanjay Bhargava [email protected]

Promod Chawla [email protected]

The goal: Residents own transformation with no dependence on Anita and

Sanjay
http://www.mcd2012pledgometer.co.cc/http://www.mericity.in/http://www.openideo.com/http://www.apartmentadda.com/home/index.phphttps://sites.google.com/a/letsdoitdelhi.org/punjabi-bagh/mailto:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]://sites.google.com/a/letsdoitdelhi.org/punjabi-bagh/https://sites.google.com/a/letsdoitdelhi.org/punjabi-bagh/https://sites.google.com/a/letsdoitdelhi.org/punjabi-bagh/http://www.apartmentadda.com/home/index.phphttp://www.openideo.com/http://www.mericity.in/http://www.mcd2012pledgometer.co.cc/


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