ihelp user guide - medi alarm · 2018-10-03 · answering a call press the grey button to answer...

Thank you for choosing the iHelp. The iHelp Medical Alert was designed to give you the mobility and freedom to go virtually anywhere, without worrying about where to turn for help in an emergency.

With the iHelp, you never have to let the fear of a fall, medical emergency, or unsafe situation keep you from doing the things you enjoy and remaining independent.

User Guide

©2017. Medi Alarm. All rights reserved.

i Help+

Table of ContentsIntroducing the iHelp …………………………………………… 1

What’s Included in the Box …………………………………………………… 3

iHelp Product Features ……………………………………………………….. 5

Setting Up Your iHelp (Charging & Turning it On) …………………………. 6

Testing Your Unit ………………………………………………………………. 6

Answering a Call ………………………………………………………………. 7

Hanging Up the Call …………………………………………………………… 7

In an Emergency ………………………………………………………………. 7

How to Hold for Best Audio …………………………………………………… 8

Tracking the User ………………………………………………………………. 8

Fall Detection ……………………………………………………………………. 8

Geo-Fencing …………………………………………………………………….. 9

Charging Cradle with Speaker & Remote Button (Accessory Pack only) … 9

Wearing Your iHelp ……………………………………………………………… 10

Breakaway Lanyard …………………………………………………………….. 10

Call Indications ………………………………………………………………….. 10

Battery Cell Status Indicator …………………………………………………… 10

Battery Charging …..……………………………………………………………. 11

Medicine Reminder ……………………………………………………………… 11

Changing the SIM Card & Resetting the iHelp ……………………………….. 11

Terms and Conditions …………………………………………………………… 12

Safety Precautions and General Warnings …………………………………… 13


What’s Included in the Box1) iHelp with pre-installed rechargeable battery

2) Wall Power Adapter

3) Charging Cable

4) Breakaway Neck Lanyard


5) Charging Cradle

6) Belt Clip OR Wrist Strap

7) 1-Page (Simplified) User Guide


iHelp Product Features


Feature Description

One-Touch Operation • Press the button for two seconds and your call is placed.

Lightweight • 45 grams - comfortable to carry or wear.

Small in Size • 63 mm x 46 mm x 17 mm - compact yet powerful.

Loud • Crystal Clear Audio Quality - No need to hold to your ear ormouth to listen or speak.

Voice Prompts • Tell you what’s happening, what it’s doing for you, and whatyou should do.

Realtime GPS Location • Combines 3 technologies to determine location: GPS satellites,cell signal triangulation and WiFi.

48 Hour Battery Charge • Many factors determine how long a battery will last betweencharges. It is highly recommended that the iHelp ischarged daily.

3G Wireless Network • Take it wherever you go.

Battery Status Indicator • Visual and audio indicator of battery status. When the batteryis low, the pendant will announce that the battery is low.

Battery Charging Indicator • Flashes blue when charging, turns solid blue when charging iscomplete, and goes out when the charger is unplugged.

Waterproof to IP67 • Wear it in the shower where many accidents occur.

Fall Detection • Notifies your emergency contacts if you fall.

Medicine Reminder • Voice prompts announce when it’s time for medication.

Geo-Fencing • Notifies your contacts if you enter or exit your pre-programmed‘safe zone’.

Belt Clip or Wrist strap • Held in a rubberised frame so it won’t fall out

Optional Accessory Pack • A remote button and Charging Cradle with Speaker makesyour iHelp more versatile.

Wearable Remote Button • Small wearable button that communicates with the chargingcradle with speaker, so it is not necessary to wear the iHelp.Waterproof to IP 68 standard which means it can be worn inthe bath, pool or spa.

Charging Cradle with Speaker & Battery Backup

• Allows the user to speak and listen to their emergency contactswhen the remote button is pressed.

Charging the iHelp Battery

Plug in charging cradle The blue charging The unit is fullyand place pendant into lights will flash every 5 charged when thethe cradle for 2-3 hours. seconds when charging. blue lights stay on.

Turning the iHelp ON or OFF

Turning OFF - The iHelp can be switched off by:1) Accessing the POWER OFF FUNCTION OF THE PHONE APP, or2) Using any mobile phone, texting the keyword, password and shutdown. The

default keyword is PROG and the default password is 1234. Using theprogrammed defaults, the text to send would be: PROG,1234,SHUTDOWN

Testing Your UnitWhen you use your iHelp for the first time, you should test it to ensure workability. Let your contacts know that you are just testing your system.

Turning ON - Placing the iHelp into the cradle turns the unit on. If the iHelp is off, it can also be turned on by pressing the grey button for 10-15 seconds. Release the button when the blue light appears. In 10-15 seconds, you will hear a distinctive tone. While Wi-Fi is not necessary, if you have Wi-Fi, you will hear another different tone as well. Lastly, when the iHelp announces “Welcome”, it is ready for use.

The large grey button on the front of your iHelp activates the system and automatically dials your emergency contact(s). To test for the first time, simply press the large grey button for 2-3 seconds and then release.

• You will hear the unit’s voice promptstelling you to “please standby.”

• If there is GPS and cell networkcoverage, the unit will text and callyour first contact.

• It is recommended that you test youriHelp every 1-3 months.


Answering a Call Press the grey button to answer the call.

Hanging Up the Call After having pressed the grey button in an emergency and you have finished speaking with one of your contacts, briefly press the grey button twice to hang up. This action not only disconnects the call, but also cancels all subsequent calls to your other emergency contacts.

While the iHelp is performing it’s sequence of calls, note that when a contact answers, they must press number 3 on their keypad or the call will disconnect in approximately a minute. The iHelp will then call the next contact. The two ways to abort the sequence of calls is for the: (1) contact to press 3 on their keypad, OR (2) user to tap the grey button twice.

The user may also cancel incoming or outgoing calls while the phone is ringing with two taps on the grey button.

In An Emergency In the event of an emergency, press the large grey button on the front of your iHelp unit for 2-3 seconds and release. When your contact answers, speak in a normal voice and explain the nature of your emergency. There is no need to put the unit up to your ear unless you are having trouble hearing. Also, it is not necessary to hold the unit up to your mouth. You will be clearly heard, even if the unit is at arm’s length away.

Your iHelp is like a miniature phone in that you can carry on a two-way conversation.

NOTE: If the grey button is accidentally pressed, simply tell your contact that there is no emergency and that you DO NOT need help.


NOTE: A green light around the button on your iHelp indicates the unit is in use. If an emergency call is attempted to be placed and there is no cell signal, the unit will announce “No wireless coverage, the call cannot be placed.”

How to Hold the iHelp For the Best Audio

Tracking the iHelp User

Fall DetectionAutomated fall detection will measure your sway, orientation, and impact with a surface. If the unit senses that you may have fallen, it will announce that it has detected a fall. The announcement will continue for approximately twenty seconds during which time the fall alert may be canceled before the alarm is sent to the emergency contacts. The two ways to cancel the alarm are:

1) Briefly press the SOS button. The voice prompt will announce that you havecancelled the fall alert.

2) Stand up, or hold the iHelp in a vertical position. This will automatically cancelthe alarm without having to press the button.

NOTE: Fall detection is not 100% accurate; the grey button should be pushed in an emergency if a fall is not detected.

Your emergency contact should be able to hear you if you are wearing the iHelp unit on your arm, neck, or belt. However, for optimal audio, it is best to hold the iHelp approximately 25-30 cm in front of your mouth.

Text the following message to the iHelp:TRACK

(all in capital letters, no spaces).The person requesting your iHelp location will receive a text message with a link. They will be able to click on the link, and their phone will display your location. Your contact must have a smart phone and have access to Internet service to utilize this function.


Geo-Fencing

Charging Cradle with Speaker & Remote Button (with Accessory Pack only)

The wearable remote button enables you to ‘dock’ your pendant in the smart charger and wear a tiny, remote button in place of the iHelp pendant. In order to use the remote button, simply place your iHelp pendant in the larger cradle with speaker. The remote button may be worn around the wrist or around the neck with the lanyard.

In an emergency, simply press the remote button for two seconds. This will activate the pendant in the docking station and call your contacts, the same as if you had pressed the grey button on the iHelp. The larger docking station enables you to have a two-way conversation as long as you are within earshot of the docking station speaker. Be aware that the remote button will work ONLY when the iHelp is in the cradle with speaker.

The remote button is waterproof to IP 68 standard which means you can wear it in the bath, pool or spa. Recharging the remote button is not necessary. When replacement becomes necessary, the remote button can be purchased separately.

A geo-fence is a virtual (or invisible) border that you and your contact would create using the iHelp’s phone APP. If the iHelp user crosses that invisible circular border, the contact can be notified by text.


Wearing your iHelpYour iHelp should be worn at all times except when sleeping. You have the option of wearing it around your neck, on the belt clip, around your wrist, or simply carrying it in your pocket.

Breakaway Lanyard

Call Indications

Battery Status Indicator

Our lanyard is designed with a break-away safety feature to help avoid accidents.

When you place a call, the lights on the ring around the button on your iHelp will turn green. That means your call is in progress.

When battery capacity decreases to 20%, an audio voice prompt will notify the user: “Battery is low. Please charge as soon as possible.”

When the battery capacity decreases to 10%, an audio voice prompt will notify the user: “Battery is very low, please charge now.”

When the battery capacity decreases to 5%, an audio voice prompt will notify the user: “Battery is drained. Unit cannot call.”

To check to see if your unit is on, tap the large grey button on your pendant one time, and release. If there is power, a red light will illuminate around the button. As battery power gradually drains, fragments of the red circle will disappear corresponding with the percentage of battery power remaining.


Medicine ReminderThis must be programmed with the phone APP. Refer to the Phone APP User Guide for further instructions.

Changing the SIM Card & Resetting the iHelpYour iHelp should be turned off before changing the SIM card. Make sure that the size of the SIM card used is that of a Micro-SIM. After changing the SIM card, reset the iHelp by holding down the grey button and the volume down button together for 10 seconds. This action will switch on AND reset the iHelp.


Note that a new name and iHelp phone number must be entered, and the iHelp must be entirely reprogrammed.

The SIM is installed with the circuitry facing the button and the 45º cut corner facing outward.

Push the SIM inward until it clicks into position.

The wider part of the SIM cover is placed over the SIM where the 45º corner is.

Push the SIM cover onto the SIM slot to offer an additional layer of waterproof protection.

Terms and Conditions

Installation and operation of the iHelp is the sole responsibility of the User. It is the User’s exclusive responsibility to test all functions and ensure the equipment is in good working condition. User or purchaser is solely responsible for testing the iHelp equipment as described in this user guide. Medi Alarm is not responsible for misuse or improper operation of the unit. Before using, it is imperative that you perform the proper tests in order to determine the unit’s operation at the location(s) where it will be used. If you fail to properly test the unit, it may fail or otherwise become inoperable. In that case, the user may not receive the medical attention sought and risks serious personal injury or death.

Medi Alarm is not responsible for the reliability or quality of the cell phone service with which its products are used. It is the User’s sole responsibility to determine where the iHelp will operate. It is understood by both User and Purchaser that any signals transmitted are totally beyond the control of Medi Alarm. Such telecommunication systems and equipment are not owned, operated, maintained, leased and are not controlled, inspected, or reviewed by Medi Alarm.

Furthermore, Medi Alarm cannot and will not be responsible for any injury, death or property damage that results from telecommunication equipment not supplied by Medi Alarm that fails to transmit signals from the unit to User’s emergency contacts.

User and Purchaser both understand and acknowledge that the iHelp requires AC power and Cell Phone Service. It is User’s responsibility to provide electrical service in order for the iHelp to recharge and function.

Medi Alarm neither warrants nor represents that the iHelp will prevent any damage, injury, or loss to either person or property, or that the iHelp will always provide the full protection for which it is intended. Both the Purchaser and User fully understand and acknowledge that Medi Alarm is not an insurer, and that the User and Purchaser assume any and all risk of loss or injury to the User’s property or person. No representation or warranties express or implied are made by Medi Alarm other than those expressed herein.

Medi Alarm warrants this product and all parts, thereof, only to the original purchaser to be free from defective materials and workmanship from the date of the original purchase for the period of one year. If your product is found to be defective within the warranty period, Medi Alarm will repair or replace defective parts with new or rebuilt equivalents at no charge to the original owner. Parts used for replacement are warrantied only for the remainder of the Warranty Period. If your product is found to be defective, please contact Medi Alarm for warranty repair instructions.


Safety Precautions and General Warnings

A minimum separation of 15 cm should ALWAYS be maintained between your iHelp and an implantable medical device for two reasons: (1) to avoid potential interference with the iHelp’s wireless functionality, and (2) to avoid the strong magnetic forces of the rare earth magnet contained within the iHelp. The potential for harm exists regardless of whether the iHelp is ON or OFF. Those who have such devices:

• Should not carry the iHelp in a breast pocket.

• Should use the ear opposite the implantable medical device to minimize thepotential for interference.

• Should read and follow the directions from the manufacturer of your implantablemedical device.

• Based on its operating frequency, iHelp should not interfere with pacemakers orcommon household appliances. No other power source may be used for thisproduct other than the one specifically supplied by Medi Alarm. Use of any otherpower source will void all warranties, and could also damage your unit andcause serious safety issues including personal injury, property damage, andcause the unit to malfunction resulting in the failure to obtain medical attention.

If you have any questions about using your iHelp with an implantable medical device, consult your health care provider.

It is the sole responsibility of the User to charge the iHelp when necessary to ensure that the batteries and other functions / features are working properly. See the Instructions for how to perform these tests. It is advised to charge the iHelp 3G daily until fully charged.

Medi Alarm represents that the iHelp is waterproof with an IP 67 rating. While the iHelp can be worn in the shower, soap buildup on the speaker or microphone vents may reduce the effectiveness of the sound. Be aware that if water infiltration causes the unit to stop working, it is not covered under the warranty.

The iHelp should be unplugged from an electrical outlet before attempting to clean it. A damp, soft cloth can be used to clean/wipe down the unit if it becomes dirty. Use of liquids or cleaning agents on the device for cleaning purposes will void the warranty. If damage does occur to your unit without having voided the warranty, do not attempt to repair it. Please return the entire unit, postage paid, to the business where you purchased the unit for warranty service or replacement as stipulated in the warranty section.

NOTE: The working temperature range is -20 Celsius ~ 60 Celsius.


ihelp user guide - medi alarm · 2018-10-03 · answering a call press the grey button to answer...

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