iht² cmio & physician executive symposium, “disruptive & innovative technologies in...
TRANSCRIPT
Disruptive & Innovative Technologies in Health Care
Wesley Valdes DO
Medical Director Telehealth Services
Intermountain Healthcare
Three areas: Disruptive or Innovative?
• Competition for patient care is coming from directions most healthcare systems aren’t expecting …
• We will start to appreciate patients in terms of consumers rather than patients.
• As systems move to capitation, efficiency will become a priority
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THE NEW COMPETITION
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Healthcare delivery is undergoing a paradigm shift
Page 4
This is what we
think of when we
say “see a Doctor”.
This is what patients
are quickly beginning
to think of when they
say, “see a Doctor”
“By 2017, eight of
ten office visits
will be done
virtually”
– Don Berwick
The new competition …
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The new competition …
Page 6
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Patients can connect online anytime, anywhere, on any device
Receptionist model allows transfer, hold, and queue of video calls.
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PATIENTS ARE CONSUMERS
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The healthcare experience of the future
Wesley Valdes DO
Medical Director Telehealth Services
Intermountain Healthcare
What is changing?
• Consumer expectations are driving choice.
• Competition is both national and international.
• “Can I?” is becoming “Why can’t I? and will be “I’m going to the system where I can”.
• Up-front obstacles are going away (no username, password)
• User experience is transitioning to a patient centric
• Wait times are down to minutes.
• Availability is 24/7 and direct from patient owned devices
• Cost is a fraction of traditional brick and mortar services.
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Solutions for hospital and home
• Interactive touch screens can switch languages and purpose
• More entertainment solutions
• Ability to message patients about their care process, educational materials, etc
• Allows patients to video chat with family members who can’t be there in person
Parents can connect online with their children in the NICU
• Demonstrated benefit of Mother’s being able to “link” to their neonates in the ICU
• Allows Mothers and Fathers to participate in rounds when they can’t be there in person
• Can be used to support parents after the babies are discharged home
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EFFICIENCY
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Project management in healthcare delivery
• Integrating project management concepts into the delivery process
• Train case managers and others in project management principles
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Project management in healthcare delivery
• Integrating project management concepts into the delivery process
• Train case managers and others in project management principles
• Physicians have to stop avoiding conflict between themselves at the expense of patients
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