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appendix
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The Annual Report of Bankinter S.A. is presented at the Annual General Meeting of Shareholders and is available to all the Company’s shareholders. The information contained in it covers the period from 1 January 2014 to 31 December 2014 unless otherwise specified. The previous Statutory Report, for 2013, was published on 19 February 2014.
This document, coordinated by the Bank's External Communication area, has been prepared using information obtained from the different areas of the Bank by means of interviews, questionnaires addressed to the heads of the areas concerned or requests for the required information.
The Bankinter Annual Report has followed a process of discussion, review, correction and audit.
Appendix > Information to shareholders and investors
Information to shareholders and investors
The information relating to sustainability in the Integrated Annual Report for 2014 was prepared in accordance with version G4 of the Global Reporting Initiative guidelines and all its principles. This information has been verified externally by the independent firm Deloitte, which also audits the financial statements.
As well as the Annual Report, the Bank also publishes consolidated quarterly results in January, April, July and October. Both reports are available on Bankinter's corporate website.
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Service Office hours Telephone
Customer service for customers of Personal and Private Banking and Finance
8 am to 10 pm Monday to Saturday, except national holidays
902 132 313Private individuals 9 am to 6 pm Monday to Friday, except national holidays
Insurance specialists 9 am to 6 pm Monday to Friday, except national holidays
Customer service in English 9 am to 6 pm Monday to Friday, except national holidays 902 888 835
Customer Service Support 9 am to 6 pm Monday to Friday, except national holidays 900 802 081
Internet technical assistance (particulares.com)8 am to 10 pm Monday to Friday, Saturdays from 9 am to 3 pm, except national holidays
902 365 563
Stock Exchange and Investment Specialists 8 am to 10 pm Monday to Friday, including national holidays if there are markets 902 131 114
International Business Specialists8 am to 6 pm Monday to Thursday and 8 am to 5 pm on Fridays August 8 am to 3 pm Monday to Friday, except national holidays
902 882 000
Telephone Banking, Businesses 902 888 855
Internet technical assistance (empresas.bankinter.com) 902 365 656
Video-call service in sign language 9 am to 2 pm Monday to Friday bankinter.com
Shareholders OfficeAlfonso Martínez VaqueroAvenida de Bruselas, 1228108 Alcobendas (Madrid)Tel. 913398330 - 913397500Fax 913397445 E-mail: [email protected]
Investor Relations Alfonso Alfaro LloveraDavid López Finistrosa Paseo de la Castellana, 29 28046 Madrid Tel.: 91 91 339 75 00 E-mail: [email protected]
Customer ServiceEloy Antonio López Hernández Avenida de Bruselas, 12 28108 Alcobendas (Madrid) Tel.: 900 802 081 Fax 91 91 623 44 21 e-mail: [email protected]
External CommunicationInés García PaineHead Office of the BankPaseo de la Castellana, 2928046 MadridTel. +34 91 339 83E-mail: [email protected]
Appendix > Information to shareholders and investors
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Board of DirectorsPosition Name/Company Name
Chairman Pedro Guerrero Guerrero
Deputy Chairman Cartival, S.A.*
CEO María Dolores Dancausa Treviño
Director John de Zulueta Greenebaum
Director Jaime Terceiro Lomba
Director Marcelino Botín-Sanz de Sautuola y Naveda*
Director Fernando Masaveu Herrero
Director Gonzalo de la Hoz Lizcano
Director María teresa Pulido Mendoza
Director Rafael Mateu de Ros Cerezo
• Cartival, S.A.: Company represented on the Board of Directors by Alfonso Botín-Sanz de Sautuola y Naveda, representing significant shareholder Jaime Botín-Sanz de Sautuola.• Marcelino Botín-Sanz de Sautuola y Naveda: Related to significant shareholder Cartival, S.A.
Appendix > Board of Directors
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Management Structure
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Organisation Managers
Juan Carlos Barbero Maeso Andalusia
Juan Manuel Castaño Escudero Canary Islands
Jacobo Cañellas Colmenares Castilla-La Mancha-Extremadura
Eduard Gallart Sulla Catalonia
Antonio Berdiel Bitrián Levante and the Balearic Islands
Enrique Becerril Atienza Madrid Corporate Banking
Marta Centeno Robles Madrid East
Juan Villasante Cerro Madrid West
Lucas Peinado Mataix Navarra - Aragón - Rioja - Soria
Joaquín Da Silva Castaño North-Western Spain
Juan Manuel Astigarraga Capa Northern Spain
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