[ijcst-v4i2p30]:guide: sphurti koshti, shahbaz khan, ajeet mishra, sharaddhavre

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International Journal of Computer Science Trends and Technology (IJCST) – Volume 4 Issue 2, Mar - Apr 2016 ISSN: 2347-8578 www.ijcstjournal.org Page 165 Civic Administration Shahbaz khan, Ajeet Mishra, Sharad Hari Dhavre, Sagar Patil ABSTRACT Civic Administration is a locational online social networking platform for civic action. The site uses the power of the internet to connect people locally, and helps them discuss and act on their civic issues. By helping people come together and collaborate as an online community, it transforms citizens into change agents The site provides news and in-depth information on civic issues, celebrates heroes in the city striving to make a difference, and offers a map based tool to view one's ward, political boundaries, elect ed representatives, polling parts, nearest local civic agency. The App also helps people find out their quality of life, voter information, and local groups working on improving urban quality of life and so on. Resolving issues key feature of the App is its complaint box, a tool that allows people to post their complaints regarding civic issues, track other complaints on civic amenities in their neighborhood, and participate in conversations with the community, and find solutions together. Being an information exchange platform with the requisite tools for community engagement, the site encourages bubble-up thought leadership and solution from one and all. Through the spirit of active citizenship, I change my city intends to help improve the quality of life in the city. General Terms Methodology for civic administration construction Keywords: - Civic administration, uploading images, login form, feedback. I. INTRODUCTION It is because participation from citizens in governance related matters makes our local elected representatives accountable. We elect those who govern us, and therefore our participation is the only way to get them to deliver to our satisfaction. Also, participation allows us to be part of the decision making table at the local level, at the footprint that matters to us most -- our neighborhoods. This means decisions on our local water supply, our roads, our sewage, our traffic, approvals for land use and zoning and so on. While urban areas continue to struggle to have basic infrastructure and services meant to ensure live ability, making it happen is not the responsibility of the government alone. The democratic process does not end with voting. We, the residents of a city’s locality are as much responsible for it as are our elected representatives and civic agencies, and need to take ownership of it as individuals and a community. Fixing our drains, our roads, our garbage, our water, our traffic, therefore, is fixing the nuts and bolts of our democracy. It takes the ideals of democracy into the realm of concrete action. And this is what I change my city is all about; active citizenship to facilitate action, and to bring about change on the ground. II. RELATED WORK Online Complaint is a system operated by the city of Mumbai, India. An online Complaint is one of latest productivity enhancement tools used widely by all organizations wherever there is a need of booking of complaints via operators and analysis of complaints which are made or are pending. Lack of paper movements provides complaint management operations a speed which was never envisaged in manual mode at all. Software allows a booking operator to book and lodge complaints and automatically schedules and prompts operators to source complaint to concerned departments. State of the art management information reports on complaint details and pending complaints with reasons and remarks provides management a better insight to problems and traffic situations of telephone lines. A never before “Report Wizard” not only allows you to define specific reports on demand but also allows you to define your own sorting and analysis parameters which may be more relevant to you but not programmed by us till now. The system extracts communicative actions and their subjects and classifies a complaint as valid or invalid (submitted due to a customer misunderstanding, bad mood or other unrelated issues). RESEARCH ARTICLE OPEN ACCESS

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ABSTRACTCivic Administration is a locational online social networking platform for civic action. The site uses the power of the internet to connect people locally, and helps them discuss and act on their civic issues. By helping people come together and collaborate as an online community, it transforms citizens into change agents The site provides news and in-depth information on civic issues, celebrates heroes in the city striving to make a difference, and offers a map based tool to view one's ward, political boundaries, elected representatives, polling parts, nearest local civic agency. The App also helps people find out their quality of life, voter information, and local groups working on improving urban quality of life and so on. Resolving issues key feature of the App is its complaint box, a tool that allows people to post their complaints regarding civic issues, track other complaints on civic amenities in their neighborhood, and participate in conversations with the community, and find solutions together. Being an information exchange platform with the requisite tools for community engagement, the site encourages bubble-up thought leadership and solution from one and all. Through the spirit of active citizenship, I change my city intends to help improve the quality of life in the city.General Terms Methodology for civic administration constructionKeywords: - Civic administration, uploading images, login form, feedback.

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Page 1: [IJCST-V4I2P30]:Guide: Sphurti Koshti, Shahbaz khan, Ajeet Mishra, SharadDhavre

International Journal of Computer Science Trends and Technology (IJCST) – Volume 4 Issue 2, Mar - Apr 2016

ISSN: 2347-8578 www.ijcstjournal.org Page

165

Civic Administration Shahbaz khan, Ajeet Mishra, Sharad Hari Dhavre, Sagar Patil

ABSTRACT

Civic Administration is a locational online social networking platform for civic action. The site uses the power of the internet to

connect people locally, and helps them discuss and act on their civic issues. By helping people come together and collaborate as an

online community, it transforms citizens into change agents The site provides news and in-depth information on civic issues, celebrates

heroes in the city striving to make a difference, and offers a map based tool to view one's ward, political boundaries, elect ed

representatives, polling parts, nearest local civic agency. The App also helps people find out their quality of life, voter information, and

local groups working on improving urban quality of life and so on. Resolving issues key feature of the App is its complaint box, a tool

that allows people to post their complaints regarding civic issues, track other complaints on civic amenit ies in their neighborhood, and

participate in conversations with the community, and find solutions together. Being an information exchange platform with the

requisite tools for community engagement, the site encourages bubble-up thought leadership and solution from one and all. Through

the spirit of active citizenship, I change my city intends to help improve the quality of life in the city.

General Terms Methodology for civic administration construction

Keywords: - Civic administration, uploading images, login form, feedback.

I. INTRODUCTION

It is because participation from citizens in governance

related matters makes our local elected representatives

accountable. We elect those who govern us, and

therefore our participation is the only way to get them to

deliver to our satisfaction. Also, participation allows us

to be part of the decision making table at the local level,

at the footprint that matters to us most -- our

neighborhoods. This means decisions on our local water

supply, our roads, our sewage, our traffic, approvals for

land use and zoning and so on.

While urban areas continue to struggle to have basic

infrastructure and services meant to ensure live ability,

making it happen is not the responsibility of the

government alone. The democratic process does not end

with voting. We, the residents of a city’s locality are as

much responsible for it as are our elected

representatives and civic agencies, and need to take

ownership of it as individuals and a community.

Fixing our drains, our roads, our garbage, our water, our

traffic, therefore, is fixing the nuts and bolts of our

democracy. It takes the ideals of democracy into the

realm of concrete action. And this is what I change my

city is all about; active citizenship to facilitate action,

and to bring about change on the ground.

II. RELATED WORK

Online Complaint is a system operated by the city

of Mumbai, India. An online Complaint is one of latest

productivity enhancement tools used widely by all

organizations wherever there is a need of booking

of complaints via operators and analysis of complaints

which are made or are pending.

Lack of paper movements provides complaint

management operations a speed which was never envisaged in manual mode at all. Software allows a

booking operator to book and lodge complaints and

automatically schedules and prompts operators to

source complaint to concerned departments. State of the art management information reports on complaint

details and pending complaints with reasons and

remarks provides management a better insight to

problems and traffic situations of telephone lines. A

never before “Report Wizard” not only allows you to define specific reports on demand but also allows you to

define your own sorting and analysis parameters which

may be more relevant to you but not programmed by us

till now.

The system extracts communicative actions and their

subjects and classifies a complaint as valid or invalid

(submitted due to a customer misunderstanding, bad

mood or other unrelated issues).

RESEARCH ARTICLE OPEN ACCESS

Page 2: [IJCST-V4I2P30]:Guide: Sphurti Koshti, Shahbaz khan, Ajeet Mishra, SharadDhavre

International Journal of Computer Science Trends and Technology (IJCS T) – Volume 4 Issue 2, Mar - Apr 2016

ISSN: 2347-8578 www.ijcstjournal.org Page 166

III.ARCHITECTURE FOR

CONSTRUCTION OF CIVIC

ADMINISTRATION

3.1 Phases involved in the construction

Construction of civic administration adapts the water fall

model [8] which requires following the set of phase described below. Each phase which has its own purpose and it is discussed below:

Fig –1 Waterfall model for civic administration

construction

3.1.1 Phase 1 – Requirements analysis

Software Requirements :

Android Version 4 (Ice cream Sandwich) or later

Server :Xammp Server

Programming Language : Java

JDK 1.6 or later version

Eclipse IDE

Database : My SQL 5.2

User Interface Design : HTML5, CSS3, JAVA SCRIPT,

AJAX, JQuery

Web Browser : Mozilla Firefox, IE8, Chrome

Android SDK

Hardware Requirements :

Mobile running Android Os

Processor Speed : 2.0 GHz

Memory : 512 MB RAM Minimum

3.1.2 Phase 2 civic administration design

3.1.3Phase 3 - Implementation: The following section describes the essential

implementation of a civic administration management

system:

Collect the Requirements for constructing the civic admin

Design the Civic admin a

Implement the concepts and relations

verification

Maintenance and suggest revision of ontology

Different sources

Page 3: [IJCST-V4I2P30]:Guide: Sphurti Koshti, Shahbaz khan, Ajeet Mishra, SharadDhavre

International Journal of Computer Science Trends and Technology (IJCS T) – Volume 4 Issue 2, Mar - Apr 2016

ISSN: 2347-8578 www.ijcstjournal.org Page 167

Defining Complaints;

Policy and Procedure;

Council, Management and Staff Commitment;

Customer Service Charters and Service Standards;

Complaint Form; and

Recording and Reporting Systems.

Definitions

The first step in establishing a complaints management

system is to clearly define the term ‘complaint’. This

definition should reflect the diversity of complaints and

requests that Council will need to address

3.1.4Phase 4 - flowchart:

IV. ROLE OF CIVIC ADMINISTRATION

SYSTEM POST COMPLAINTS

Capture pictures of potholes, unattended garbage, bad

roads and other civic issues your neighborhood through

the mobile camera and post the complaints with its

description online.

GET COMMUNITY TO VOTE-UP

Vote ups priorities your complaint. More the vote ups

from friends and neighbors, higher the priority.

GET COMPLAINTS RESOVLED

Interact with your civic authorities and elected

representatives to ensure your complaint is resolved.

NEWS IN THE CITY

What's making news in your city and in your

neighborhood? Post and view images, videos, and

stories that concern you, your neighbors and friends in

the city.

V. IMPLEMENTATION

The integration of the complaints management system

into corporate governance and corporate planning

initiatives ensures the consistency of policies and

principles across Councils strategic planning initiatives. The development of a complaints management system

should be based on the councils’ current vision,

mission, and values as articulated in its Corporate Plan.

The council’s values in the Corporate Plan and Code of Conduct should be used as the basis and justification for

the principles and values in the complaints system. The

following business improvement cycle demonstrates the

continuous improvement nature of an effective

complaints management program.

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International Journal of Computer Science Trends and Technology (IJCS T) – Volume 4 Issue 2, Mar - Apr 2016

ISSN: 2347-8578 www.ijcstjournal.org Page 168

VI. RESULTS

We can do any type of complaints to our government

easy. By only clicking image about complaint and

uploading to our android app civic administration.

.Civic Administration will deal with both original and

appeal sides of grievances/complaints. The

municipalities will deal with: Complaints on district

municipal administration or cases pending at the

municipal district level. Complaints/grievances that are

not settled to the satisfaction at district level-a kind of

appeal. Complaints/grievances that are not settled at

municipality level.

With help of this application customer can be satisfy by

our governance providing online feedback to us .

VII. CONCLUSIONS AND FUTURE

WORK

Complaint systems are particularly important for

government programs that are new or innovative,

especially when the new programs involve multiple

agencies, multiple levels of government, or provide

services to vulnerable populations. Agencies do not

always include a mechanism for resolving enquiries and

disputes when setting up new programs. Referrals from

municipal districts and provincial governors the

provincial administration will address both original and

appeal sides of grievances the provinces will deal with:

Complaints on provincial administration of cases

pending at provincial level. Complaints/grievances that

are not settled at districts level. Complaints/grievances

that are not settled at municipality level

(appeals).Referrals from districts and municipalities.

Previous research on social work complaints and

parallel research on health complaints suggested that

there were many problems with having an in-house

body as the final stage of an internal complaints

procedure and that it led to perceptions (whether well

founded or not) of bias. This research confirms the

importance of these perceptions. As with the earlier

stages of the complaints procedure, many complainants

were not aware of their position within the procedure

did not know what rights they had and took a variety of

actions to pursue their complaints which did not fall

within the procedure. While this can still lead to

problems being resolved, it can also mean that

complainants are denied their right to a hearing by a

complaints review committee. The overall impression

gained from this data is that, although complaints

review committees attempt to provide an ‘independent’

view of complaints, the perception amongst

complainants is that they are not independent. This is

partly because the local authority is responsible for

organizing them and, particularly, for providing legal

advice to the committee members. There was some

indication, that the local authority’s administration of

the committee scan lead to some people being prevented

from reaching a hearing, either by a lack of information

or by a, perhaps unintended, ‘blocking’ of some

complaints. Complainants’ expectations of

independence at this stage of their complaints reflect a

23 ‘legalistic’ view of the procedure. While complaints

procedures clearly have other purposes, and perhaps are

more often intended as mechanisms for maximizing

‘consumer’ satisfaction or providing information to

management, they also have a role in protecting ‘legal’

rights. In this role, they need to be seen to contain

appropriate procedural protections, including a genuine

independence from the body complained about.

REFERENCES

[1] Stewart O. et al. “Designing crowd sourcing

community for the enterprise”, KDD

Workshop on Human Computation 2009.

[2] Subramaniam L V et al. “A survey of types of

text noise and techniques to handle

Page 5: [IJCST-V4I2P30]:Guide: Sphurti Koshti, Shahbaz khan, Ajeet Mishra, SharadDhavre

International Journal of Computer Science Trends and Technology (IJCS T) – Volume 4 Issue 2, Mar - Apr 2016

ISSN: 2347-8578 www.ijcstjournal.org Page 169

noisytext”,Workshop on Analytics for Noisy

Unstructured Text Data 2009.

[3] Goldman, Jeffrey, et al. “Participatory Sensing:

A citizen powered approach to illuminating the

patterns that shape our world”, Foresight &

Governance Project, White Paper (2009)

[4] Yadav, Kuldeep et al. “Smsas sassin : Crowd

sourcing driven mobile-based system for sms

spam filtering”, ACM HotMobile2011.

[5] Eriksson, Jakob, et al. “The pothole patrol:

using a mobile sensor network for road surface

monitoring”, ACM MobiSys2008.

[6] Min Mun et al. “PEIR, the personal

environmental impact report ,as a platform for

participatory sensing systems research”, ACM

MobiSys 2009.

[7] Mohan, Prashanth et al. “Nericell: rich

monitoring of road and traffic conditions using

mobile smartphones”, ACM SenSys’08.

[8] Yadav, Kuldeep, et al. “Low Energy and

Sufficiently Accurate Localization for Non-

Smart phones”, IEEE MDM’12.

[9] Ra, Moo-Ryong, et al.“Medusa: A

programming framework For crowd-sensing

applications.” ACM Mobisys 2012

Ravindranath, Lenin, et al. “Code in the air:

simplifying sensing and S coordination tasks

on smart phones”, ACM Hot Mobile 2012.

[10] Lu, Hong, et al. “The Jigsaw continuous

sensing engine for mobile phone applications”,

ACM Sensys 2010.

[11] Samdaria, Navkar et al. “Paying in Kind for

Crowd sourced Work in Developing Region