ILCP - IMPACT REPORT

Q2 2017/18

Contents

● Information & Advice

● SAIL

● Direct Payments

● Advocacy

● Befriending

● Help 4 Carers

● RAD

● Lambeth & Southwark Mencap

● Community Development

● Volunteer Programme

Information & Advice

● 3,500 client's were supported in Q2, an increase of 84% vs Q1.

● 2,383 phone calls, drop-ins, appointments and home visits were made by I&A to

clients in Q2.

● The total benefit take up in Q2 was £257,171.

● 179 PIP queries took place in Q2.

S.A.I.L Q2 Results

July Aug Sept

No. of referrals 120 140 141

No. of outward referrals made 177 208 203

No. of referrals to SAIL+ 40 41 39

No. of SAIL+ Conversations 26 34 30

- 401 referrals in Q2, exceeding their monthly target on average by 11%.- Q1 vs Q2 (2017/18) referrals were up by 40%. - A total of 588 outward referrals were made.

S.A.I.L Q2 Highlights

● We continue to promote the service and have attended numerous events this quarter including

LAMPAG's forum, Local Care Networks and Locality meetings and this includes our first MDT

Meeting at Herne Hill Group Practice.

● We have redesigned the SAIL referral form and this will be going live on DSX by early October.

● We have now introduced email updates to referrers once we have finished supporting clients.

The referrer is emailed a brief overview of the support and the outcomes achieved.

S.A.I.L Q2 Highlights

● We continue to work towards how we complete four week follow up calls but there still

seems to be a discrepancy in the number of clients reporting no contact when the external

agency has in fact made contact.

● We identified a large number of clients reported no contact for a referral to Social Activities. Previously information was just sent in the post so we have now created a template format and letter that is always sent out. Following the introduction of this template we have seen an increase in the number of clients reporting they have received this information.

S.A.I.L Case Study: Gina*

Gina* is an 87 year old lady who was originally referred

to SAIL for support with caring for her husband. The

allocated Project Worker made several attempts to

make contact with Gina but had great difficulty. They

persevered and eventually spoke with Gina who said

sadly her husband had recently passed away and she was

struggling to cope.

During the home visit Gina said she did not know what support or help she needed and just felt lost. The Project

Worker encouraged Gina to complete the Rickter Scale

and from this discussion Gina mentioned how she does

not feel strong enough to do everything in the home like

she used to and has difficulties managing her care needs.

S.A.I.L Case Study: Gina*

Following this a referral to Social Services for a care needs assessment was made. Gina also mentioned

she would like someone to talk to as she rarely goes out and can feel lonely following the death of her

husband.

Gina did not feel ready to start attending events/ activities in the community just yet so suggested a referral to a Befriending Service which she was very keen for. A referral was made to South London Cares

and they have since been to visit Gina and are looking at matching her to a volunteer.

Direct Payments

● 158 referrals (new and existing) were made, an increase of 14% vs Q1.

● 39 new referrals.

● DP worked with a total of 396 clients in Q2.

● 57% of referrals in Q2 were self / family referred.

● No change in capacity, 120 clients in Q2.

Direct Payments

“Good Morning, just wanted to send this message as a token of our appreciation from Streatham Jobcentre for attending the jobs fair yesterday to support our customers into employment. It was fantastic for you to attend and for us to see so many of our customers sat in front of an employer, with a genuine prospect of work or moving forward into employment.”

- Streatham Jobcentre

Thanks so much for all your help in trying to sort out what's happened to my payment. It's been stressing me out so your support has been really important

- DP Client

Direct Payments - Feedback

The Advocacy Service received 117 requests for support during Q2 which resulted in:

● 64 referrals to the Advocacy Service for 1:1 advocacy support

● 60 referrals made under the Care Act advocacy duties

● People requesting support for 53 different issues were signposted or referred to other

services more suitable for the support they required

The Advocacy Service supported a total of 145 people with 161 issues during Q2

The Advocacy Service concluded support to 59 people with 88 different advocacy issues during Q2

Advocacy Q2 Summary

Advocacy Case Study: Ronald*

Ronald is an older man who lives alone in a

ground floor council flat in Lambeth. Since his

partner died, Ronald, who has limited mobility,

schizophrenia, dementia, epilepsy, short-term

memory loss and confusion, has suffered from

profound melancholy and isolation.

Ronald was initially referred to DASL by an Occupational Therapist (OT) who was carrying

out an assessment of Ronald and his flat to

identify aids and adaptations that could help

Ronald make better use of the facilities in his

home.

Advocacy Case Study: Ronald*

The advocate ensured that Ronald was able to fully and effectively participate in the OT assessment, but it

soon transpired that this was merely one of multiple issues that Ronald needed advocacy support with.

The advocate became aware that Ronald was not consistently receiving his loans from Lambeth council, meaning that he sometimes needed to borrow money from his carers to make essential purchases.

Consequently, the advocate raised a safeguarding concern in relation to Lambeth council’s mismanagement

of Ronald’s financial affairs.

Lambeth acknowledged that they needed to learn lessons from Ronald’s case and the measures they would take to remedy his financial situation but also the systemic and interdepartmental changes they would

implement so they would not repeat the same mistakes again when supporting people. Lambeth council

offered Ronald a formal apology and assured him that his loans would never be missed again and that he

would be appointed a Panel Deputy imminently.

Befriending

July Aug Sept

Active Placements 81 84 87

No. of volunteers to be matched 89 90 94

New Referrals 13 16 14

Total client's awaiting assessment 192 205 208

Total client's awaiting matches 126 129 132

Total clients 207 213 219

Befriending Q2 Summary

● 605 client's are awaiting an assessment, an increase by 12% vs Q1. ● 387 client's are pending a match with a volunteer.● There were 43 new referrals.● In Q2 there were 639 client's vs 565 in the previous quarter, this is up 13%. ● There were a total of 252 active placements in Q2.

BefriendingCase Study: PJ*

PJ was referred to the befriending service last year. He

suffers from depression, anxiety and agoraphobia so finds

it very hard to get out to activities and socialise properly,

so the befriending service seemed a good way to get him

some company and help him build up some confidence.

The complicating factor however, especially considering his agoraphobia, was that he had several issues with his

flat and felt ashamed of having visitors. In August, the

Befriending Service matched him with volunteer ON who

was happy to meet PJ at a cafe close to his home, meaning

he didn't have to worry about having visitors but could

see a befriender somewhere familiar and close by to

minimise the stress on his phobia.

We will be checking in with PJ to see how the meetings are helping his mood and confidence.

Lambeth & Southwark Mencap

Lambeth Digital Accessibility Commission Meeting.

Robert contributed with points of view on behalf of learning disabled, disabled and carers on access

needs for accessing information etc. on council

website.

Carers Hub Steering Group

A steering group now meets to map the future work and structure etc. of Carers Hub Lambeth.

Sport England Carers Bid

We are putting together a Sport England bid for

carers to help carers get back into sport/activities

that they may have given up due to caring

commitments.

Lambeth & Southwark MencapProject Smith briefing for voluntary sector and local groups

Project Smith is a Lambeth wide wellbeing and health project funded by NHS Lambeth CCG and Lambeth Council. The programme is designed to enable people who already are involved in volunteering in the

community to take part and develop a new skill to complement what they do already.

http://www.lambethccg.nhs.uk/get-involved/join-a-patient-group/Pages/Become-a-community-connector.as

px

Disabled Go Update Event

Robert attended the DisabledGo update event. Disabled go is a website commissioned by Lambeth Council that gives full accessibility details on a number of public and private facilities in the borough (and across UK)

www.DisabledGo.com.

Help For Carers

Target Q2

To increase new referrals from various sources (Enquiry Line, LA, GPs, Pharmacies) by promoting the carers Hub

30 36

Provide advice, information and emotional support to carers once referred

30 133

Signpost to other agencies /services as and when required and upload onto database

75 132

Help For Carers Case Study: Kanica*

Kanica cares for her mother who is recovering from a stroke and Kanica was concerned that her mother has undiagnosed mental health issues.

Kanica was struggling with her own mental well-being, her carer role and in her current employment.

During a face to face appointment we agreed it was likely that her mother had a personality disorder, so I was able to give her more information on this and how a carer could support her further.

Help For Carers Case Study Con’t: Kanica*

I introduced her to the Stroke Odyssey project lead, and helped her chase up a referral to Lambeth Adult Social Services. I advised her to request an up to date carer’s assessment, as the carer’s assessment that had been completed was inaccurate.

We worked on some techniques that could help her manage the demanding environment she was currently in with her employment, her own personal admin, and managing her mother’s affairs.

I referred her to the DASL Advice Service Manager to advise her over her rent arrears. After weighing up the different counselling options with her, I was also able to refer her to Centre 70 for counselling.

She is now accessing counselling, and the current goal is that this will help her become more stable and then access a respite break.

Young Carers

Q2

Actively seek referrals from ILCP, social workers schools Hospitals, GPs parents / carers or from young carers themselves

30

Following referral, a home visit is undertaken and a holistic assessment of the young carer/s and their family is carried out to identify unmet needs

25

Case management and partnership working with the YC, family and school 15

Provide support, information to YC and family 121

Provide clubs, activities and outings during the school holidays (suitable to age) 178

Young Carers Case Study: XVF*

XVF is 13 years old and she is the primary carer for her mother who has diagnosis of peripheral neuropathy.

Due to mum’s condition XJF doesn’t have a lot of opportunities to socialise or attend activities outside of school.

At the home visit, mum expressed concerns around XJF’s mental health and emotional wellbeing as she is getting bullied at school and is developing a lot of anxiety feelings’ around travelling on her own.

Young Carers Case Study: XVF*

We visited the family in mid-July and mum was due to have a surgery at some point in August.

After the home visit we have worked closely with Dunraven School, to make sure XJF had the right support in place. We have contacted the school on a regular basis and reported bullying incidents that have been reported to the team by mum. We have also introduced the family to the Well Centre and a referral was submitted in August.

We’ve also spoken to the family about the mentoring programme ‘Friendship Works’ – this aims to support young people building healthy peer relationships and develop emotional resilience as well as self-confidence.

Young Carers Case Study: XVF*

After mum’s surgery we found out that mum’s bed was broken and she had been sleeping on her couch for months, so we submitted an application for a grant from Mary Minet Trust, which was approved and allowed XJF’s mother to replace her broken bed. We’ve worked together with Age UK (Handy Person team) who have dismantled and removed the old bed.

These steps and the emotional support provided to XVF’s mother have reassured the family and allowed them to manage things differently.

Even though XVF is still going through a difficult time at school, she knows that we’re here and she also knows who to speak to at school if anything happens.

RAD

July Aug Sept

Number of cases opened 23 22 35

Cases worked on per month 29 27 42

Number of cases closed 23 22 35

Average 32 cases per month and 80 cases were opened and closed in Q2.

RAD: Case Study

Client B came to our service feeling frustrated as she currently lives as a profoundly deaf adult without any

means of equipment support. She struggles with managing in the home and explained this to our advisor, she

felt there was nobody else she could approach for support as nobody signs at local offices and whilst we

explained that the sensory team may be able to assist, the client explained the barriers felt at the front desk of

the council.

We analysed the issues within the home and after supporting her to research her options, she decided she would like, deaf friendly equipment installed; an alarm clock with pager and vibrating pad. Private options

were financially not obtainable so we phoned Social Services.

Once the assessment was booked, we supported the client's wishes for sign language interpreter be present to support with communication. The client said she felt relieved to know they would facilitate her request,

and now the visit has taken place and appropriate equipment ordered, the client seems thankful and happy.

DASL Community Development

Kennington Park

Applied and was awarded a small grant by the Maudsley Charity Smile Bid Fund of £750 to work with local people in Kennington Park to build an accessible sensory flower bed and plant lavender.

This involved working closely with a local resident and community activist, who has a long-term vision to create more opportunities to engage with the diverse communities who live around the Lambeth park, that

borders Southwark.

Over the summer, we had several visits from students from at Orchard Hill College. Students found out more about the work of Bee Urban and the opportunities to volunteer. Worked with Bee Urban to improve their

engagement with Disabled People. I put Orchard Hill College in touch with DASL’s Into Sports Project, who

have been working with them to engage with their students to offer a range of sporting activities.

DASL Community Development

Monthly Social Drop In

Working in partnership with Laura Van Bemmel, ILCP Community Development Worker at Lambeth & Southwark Mencap, the social drop in is based at “The Stables” at The White Lion Pub

in Streatham and has developed into a friendly, safe space for anyone with a long-term condition

or disability to meet and build relationships with each other, as well as gaining confidence to try

new things.

AUKL Community Development:

Cowley RMO Older Group

Conducted outreach with this group and shed information on AUKL services.

The group was particularly keen on

finding out on social activities.

Cathi promoted our new MySocial

Service and as a result a number of Cowley RMO members have signed up to MySocial.

AUKL Community Development: Outreach

Dementia Action Alliance (DAA)

Cathi had a series of meetings with Southwark Dementia Action Alliance to learn from them and make useful contacts as a precursor for work in Lambeth. AUKL is now on the DAA website, has an action plan and has recently hosted a very successful Dementia Friendly Seminar on 5th October with 28 participants. This has the potential to touch the lives of all carers and people with dementia living in Lambeth e.g. 8% of Lambeth’s

population is over 65 years old, (22,700) and this will include people developing dementia.

Lambeth Dementia Cafe Proposal

Following an initial enquiry form a passionate Lambeth resident I organized a series of meetings along with a Mental Health Worker form Lambeth Carers Hub with the aim of brainstorming ideas to establish a café in Lambeth. This will enable Carers and people with dementia to meet like-minded people, get information and chill out time.

AUKL Community Development is very active in sharing our work on social media to give Lambeth residents information and power in knowing what is happening in the borough.

Volunteer Programme

● 285 people volunteered in Q2. ● 1,680 hours were carried out by

our volunteers. This is up 23% vs the previous quarter.

● Befriending accounts for 60% of our total hours.

£497.66

Is the social value for every £1 Age UK Lambeth spent on Volunteers in Q2.

Thank You bev@ageuklambeth.org