ill librarian as bibliographic detective; dealing with“difficult” ill requests
TRANSCRIPT
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ILL librarian as Bibliographic Detective;
dealing with“difficult” ILL requests
Jan. 26th 2013SEANG-ILL ‘Peter’ Bae
Columbia University Library
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What is a “DIFFICULT” ILL request?
Difficult to find an OCLC record.
Difficult to find a lender.
A request from a “difficult” patron.
* Combination of all three above *
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What our patrons request?
Books, Journals, E-Books, Book
Chapters, Journal Articles,
Dissertations, Proceedings,
Patents, Newspapers
microfilms, microfiches, micro-
cards, CD, DVD, LP, Cassette
Tapes, Laser Disks, Ephemeras,
Patents, Papers, Reports,
Archival Materials, Software,
Dataset, Data Base, Pictures
and Sculptures.
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In what languages ?
Afroasiatic, Albanian, Arabic, Armenian,
Aymara, Azerbaijani, Bulgarian, Catalan,
Chinese, Czech, Danish, Dutch, English,
French, German, Greek, Hebrew, Hindi,
Italian, Japanese, Korean, Latin, Turkish,
Ottoman, Panjabi, Persian, Polish, Portuguese,
Russian, Romanian, Slovenian, Spanish,
Tahitian, Tibetan, Turkish, Urdu, Yiddish .
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From Where?
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Some examples….
Pasquino. Carmina Apposita Pasquillo Anno M. D. Xiij. [Rome: Étienne Guillery & Ercole Nani, 1513.
Gosden, Chris, and Chantal Knowles. Possessing Culture: Museums, Anthropology And German New Guinea. Berg Publishers, 2006.
Hakim, Taufiq al-. Praksa au muskilat al-hukm. [Kairo]: Maktabat al-Adab, 1980.
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Why such demand ? New types of researches.
More Information available through the Internet : i.e. ever-growing Worldcat, Google and other search engines.
Because we are good at finding and getting things ; they trust us.
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An Illustrative StoryRahmeo, ZIF, “A New Caryophyllid Cestode Khawia Grypi ,,,etc ”, J. Iraqi Biol. Soc, 1992
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After six month of search, we received the article from Iraq via Australia.
However, the surprise was….
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Lessons and Question
Internet is a growing organism.
Do not underestimate traditional ways of communication.
Never underestimate person sitting another side of the network.
But, can we do this for every “difficult” request?
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ILL Librarians’ Dilemma We do not have staff trained well enough to handle those
difficult requests. No library school teaches ILL.
We do not have enough time to spend on all those difficult
requests.
All patrons are equal but those with difficult request may
need more attention and will appreciate more our efforts.
How to use our limited resources effectively to get fast and
successful results?
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How to find more time?(1) Use every possible time saving tools and automation
features
i.e. Direct Request, Worldcat Knowledge base, Purchase on Demand
Analyze the workflow to see if you can squeeze;
IDS Work Flow Toolkit is a great place to find new ideas.
http:// toolkit.idsproject.org
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How to find more time?(II)
Positive Cancellation; “we are cancelling now but …”
Do not afraid of cancellation. “Cancel” is not a TABU
word in ILL.
Cancelling a request, we can also see how much they need
the item.
If they need, they will contact you with more information.
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How to get more skills and knowledge(I) Updates on new technology and trends; Twitter, listserv, RSS
Staff training and ILL wiki to share the information.
Every difficult request provides a chance to learn.
“Weekly/Monthly Stumper Contest”
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How to get more skills and knowledge(II)
Get Help from outside ILL office and outside your institution.
The Slavic Reference Service - University of Illinois at Urbana-Champaign http://www.library.illinois.edu/spx/srs.htm
East Asian Gateway Service - University of Pittsburgh http://www.library.pitt.edu/libraries/eal/Gateway-Home.htm
Von Berg, Dana. “Collaborative Approaches to Resolving Difficult ILL Borrowing Requests: Using a Working Group and a Wiki for Knowledge Sharing.” Journal of Interlibrary Loan, Document Delivery & Electronic Reserve 20, no. 5 (2010): 337–345.
Bean, Margaret H., and Miriam Rigby. “Interlibrary Loan—Reference Collaboration: Filling Hard-to-Find Faculty Requests.” Journal of Interlibrary Loan, Document Delivery & Electronic Reserve 21, no. 1–2 (2011): 1–7.
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Inside ILL Librarian’s Toolbox
Citation Verification Check List or Guideline.
In-house Language Expert list.
Language tools; Foreign alphabet/number/Library glossary
chart.
ShareILL Wiki ; http://
www.shareill.org/index.php?title=Main_Page
Multilingual Glossary database—New South Wales State Library http://www2.sl.nsw.gov.au/multicultural/glossary/
, خارجية مكتبات من 館際互借 إستعارة , 図書館相互貸借 , Fjernlån, Διαδανεισμοί, Kütüphaneler Arası Ödünç Verme, ספריתית בין השאלה
Multilingual Glossary of Terms —ACRLhttp://www.ala.org/acrl/aboutacrl/directoryofleadership/sections/is/iswebsite/projpubs/multilingual
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More Help ?
Extending the human network through your lending service; “I scratch your back and you will scratch mine.”
Volunteer ILL Stumper-Solver Group? Monitoring the questions from colleagues and answer within a limited amount of time.
Can we embed some of the tools into the common ILL management system such as ILLiad or Worldshare Platform?
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It is a cliché but still...
Crisis (difficult request) is a
chance to confirm the role of ILL
in the library.
--------------------“You empower us so much, and I think many people take
that empowerment you give to us for granted. Thank you,
forever and a day, for expanding my knowledge.” – from a
Happy ILL patron.
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Any Question?