Ima Trayneritrayner@timberlake.com

Quote To Order/Encore Training

[Session Title]

Icebreaker Question

• If the error rate for an experienced typist per keystroke is 1%*, how many errors would we have in an manually keyed order with 15 cabinets? a) 1 error per orderb) ~ 2 errors per order c) 15 errors per order

* Jonathan Grudin, researcher at Microsoft 1983

Icebreaker Answer

• If the error rate for an experienced typist per keystroke is 1%, how many errors would we have in an manually keyed order with 15 cabinets? a) 1 error per order

b)~ 2 errors per order c) 15 errors per order

1.8 errors/order = (1% errors/character) x (15 cabinets/order) x (12 characters/Description field)

Icebreaker Answer

• Data entry is HARD work!

Review Agenda

Set Expectations

• Xxx• Yyy• Have fun• Get out on time• Earn a Gold Record!

QTO/Encore Training Notes

• Training in 3 scrums. – Content slides– Quiz slides– Intermission slides

• This template contains many blank slides which are included as format examples.

Click icon to add picture

QUIZ #1

This quiz is open book and open teammate. Feel free to ask for help if you need it.

Answer this question correctly to earn a single star rating.

Quiz #1

Question #1:• Lorem ipsum dolor sit amet,

consectetur adipiscing elit?• Why is this important?

Quiz #1

Answer #1:• Quisque volutpat condimentum velit.

Quiz #1

Answer #1:• Why is this important? – How it impacts Quest III – How it impacts Maestro– How it impacts OBS – How it impacts the Service Center– How it impacts the Customer

Intermission

10 minutes

3 minutes2 minutes1 minute

9 minutes8 minutes7 minutes6 minutes5 minutes4 minutes

QTO/Encore Training Notes

• Training in 3 scrums. – Content slides– Quiz slides– Intermission slides

• This template contains many blank slides which are included as format examples.

QUIZ #2

Again, this quiz is open book and open teammate. Feel free to compliment your teammates by asking them for help.

Answer this question correctly to earn a double star rating.

Quiz #2

Question #2:• Integer nec odio, praesen? • Why is this important?

Quiz #2

Answer #2:• Quisque volutpat condimentum velit.

Quiz #2

Answer #2:• Why is this important? – How it impacts Quest III – How it impacts Maestro– How it impacts OBS – How it impacts the Service Center– How it impacts the Customer

Intermission

10 minutes

3 minutes2 minutes1 minute

9 minutes8 minutes7 minutes6 minutes5 minutes4 minutes

QTO/Encore Training Notes

• Training in 3 scrums. – Content slides– Quiz slides– Intermission slides

• This template contains many blank slides which are included as format examples.

QUIZ #3

A lot like life, this quiz is open book and open teammate. Feel free to ask for help when you need it. We’re all in this together.

Answer this question correctly to earn a triple star rating.

Quiz #3

Question #3:• Lorem ipsum dolor sit amet,

consectetur adipiscing elit. Integer nec odio. Praesen?

• Why is this important?

Quiz #3

Answer #3:• Quisque volutpat condimentum velit.

Quiz #3

Answer #3:• Why is this important? – How it impacts Quest III – How it impacts Maestro– How it impacts OBS – How it impacts the Service Center– How it impacts the Customer

Contact the QTO Training Encore

Team to be added to the Leader

Board

• Email us your progress at SalesAndMarketingDocumentation@Woodmark.co

m

• Visit the Leader Board at http://

help.timberlake.com/Encore/Help/Encore_Online_Help.htm

#Leader_Board.htm

We will send you a certificate and

announce the news on our Leader

Board as soon as we hear from you.

Congratulations! You have completed a milestone in your Quote To Order / Encore training.

QTO / Encore Training is a 4 part process:

• Earn a GOLD by completing the in-class training.

• Earn a PLATINUM by completing the on-boarding practical

exercises: easy, medium, and hard.

• Earn a DOUBLE PLATINUM by completing half of the on-

boarding process: 5 orders each for half your Builders.

• Earn a GRAMMY by completing the on-boarding, passing

your training on to other teammates, and sharing your

Encore system skills.

Visit the Leader Board at http://

help.timberlake.com/Encore/Help/Encore_Online_Help.htm#Leader_Board.htm

What comes next in your Quote To Order / Encore training journey?

Contact the QTO Training Encore Team• Anthony Martinez

Regional Quality Manager (RQM)amartinez@timberlake.com

• Viqui DillIT Evangelistvdill@woodmark.com

Still have questions? We’re here for you. Contact us!

Review Expectations

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