imagepass-h1, color network printer unit-h1 service guide (2)

imagePASS-H1, Color Network Printer Unit-H1

A guide for service technicians

EFI Part Number: 45054973

12 May 2006

Service Guide

Copyright © 2006 Electronics for Imaging, Inc. and Canon, Inc. All rights reserved.

This product documentation is protected by copyright, and all rights are reserved. No part of it may be reproduced or transmitted in any form or by any means for any purpose without express prior written consent from Electronics for Imaging, Inc. (“EFI”), except as expressly permitted herein. Information in this document is subject to change without notice and does not represent a commitment on the part of EFI.

This product documentation is provided in conjunction with the EFI software (“Software”) and any other EFI product described in this documentation. The Software is furnished under license and may only be used or copied in accordance with the terms of the Software License Agreement set forth below.

Patents

This product may be covered by one or more of the following U.S. Patents:

4,716,978, 4,828,056, 4,917,488, 4,941,038, 5,109,241, 5,170,182, 5,212,546, 5,260,878, 5,276,490, 5,278,599, 5,335,040, 5,343,311, 5,398,107, 5,424,754, 5,442,429, 5,459,560, 5,467,446, 5,506,946, 5,517,334, 5,537,516, 5,543,940, 5,553,200, 5,563,689, 5,565,960, 5,583,623, 5,596,416, 5,615,314, 5,619,624, 5,625,712, 5,640,228, 5,666,436, 5,745,657, 5,760,913, 5,799,232, 5,818,645, 5,835,788, 5,859,711, 5,867,179, 5,940,186, 5,959,867, 5,970,174, 5,982,937, 5,995,724, 6,002,795, 6,025,922, 6,035,103, 6,041,200, 6,065,041, 6,112,665, 6,116,707, 6,122,407, 6,134,018, 6,141,120, 6,166,821, 6,173,286, 6,185,335, 6,201,614, 6,215,562, 6,219,155, 6,219,659, 6,222,641, 6,224,048, 6,225,974, 6,226,419, 6,238,105, 6,239,895, 6,256,108, 6,269,190, 6,271,937, 6,278,901, 6,279,009, 6,289,122, 6,292,270, 6,299,063, 6,310,697, 6,321,133, 6,327,047, 6,327,050, 6,327,052, 6,330,071, 6,330,363, 6,331,899, 6,340,975, 6,341,017, 6,341,018, 6,341,307, 6,347,256, 6,348,978, 6,356,359, 6,366,918, 6,369,895, 6,381,036, 6,400,443, 6,429,949, 6,449,393, 6,476,927, 6,490,696, 6,501,565, 6,519,053, 6,539,323, 6,543,871, 6,546,364, 6,549,294, 6,549,300, 6,550,991, 6,552,815, 6,559,958, 6,572,293, 6,590,676, 6,606,165, 6,633,396, 6,636,326, 6,643,317, 6,647,149, 6,657,741, 6,662,199, 6,678,068, 6,707,563, 6,741,262, 6,748,471, 6,753,845, 6,757,436, 6,757,440, RE33,973, RE36,947, D341,131, D406,117, D416,550, D417,864, D419,185, D426,206, D439,851, D444,793.

Trademarks

Auto-Count, ColorCal, ColorWise, Command WorkStation, DocBuilder Pro, EDOX, EFI, Fiery, the Fiery logo, Fiery Driven, the Fiery Driven logo, Fiery Spark, MicroPress, OneFlow, Printcafe, PrinterSite, PrintMe, Prograph, Proteus, RIP-While-Print, Splash, and Spot-On are registered trademarks of Electronics for Imaging, Inc. in the U.S. Patent and Trademark Office and/or certain other foreign jurisdictions. Bestcolor is a registered trademark of Best GmbH in the U.S. Patent and Trademark Office.

ADS, AutoCal, Balance, Build, Digital StoreFront, DocStream, Fiery Link, Fiery Prints, FreeForm, Hagen, Intelligent Device Management, Logic, PrintFlow, PrintSmith, PrintSmith Site, PSI, PSI Flexo, RIPChips, Scan, SendMe, VisualCal, WebTools, the EFI logo, the Fiery Prints logo, and Essential to Print are trademarks of Electronics for Imaging, Inc. Best, the Best logo, Colorproof, PhotoXposure, Remoteproof, and Screenproof are trademarks of Best GmbH.

All other terms and product names may be trademarks or registered trademarks of their respective owners, and are hereby acknowledged.

Canon is a registered trademark of Canon, Inc.

Legal Notifications

APPLE COMPUTER, INC. (“APPLE”) MAKES NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, REGARDING THE APPLE SOFTWARE. APPLE DOES NOT WARRANT, GUARANTEE, OR MAKE ANY REPRESENTATIONS REGARDING THE USE OR THE RESULTS OF THE USE OF THE APPLE SOFTWARE IN TERMS OF ITS CORRECTNESS, ACCURACY, RELIABILITY, CURRENTNESS, OR OTHERWISE. THE ENTIRE RISK AS TO THE RESULTS AND PERFORMANCE OF THE APPLE SOFTWARE IS ASSUMED BY YOU. THE EXCLUSION OF IMPLIED WARRANTIES IS NOT PERMITTED BY SOME STATES. THE ABOVE EXCLUSION MAY NOT APPLY TO YOU.

IN NO EVENT WILL APPLE, ITS DIRECTORS, OFFICERS, EMPLOYEES OR AGENTS BE LIABLE TO YOU FOR ANY CONSEQUENTIAL, INCIDENTAL, OR INDIRECT DAMAGES (INCLUDING DAMAGES FOR LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, LOSS OF BUSINESS INFORMATION, AND THE LIKE) ARISING OUT OF THE USE OR INABILITY TO USE THE APPLE SOFTWARE, EVEN IF APPLE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. BECAUSE SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. Apple’s liability to you for actual damages from any cause whatsoever, and regardless of the form of the action (whether in contract, tort [including negligence], product liability, or otherwise), will be limited to $50.

PANTONE® Colors displayed in the Software or in the documentation may not match PANTONE-identified standards. Consult current PANTONE Color Publications for accurate color. PANTONE® and other Pantone, Inc. trademarks are the property of Pantone, Inc. © Pantone, Inc., 2001. Pantone, Inc. is the copyright owner of PANTONE color data and/or software.

This product includes software developed by the Apache Software Foundation (www.apache.org).

SOFTWARE LICENSE AGREEMENT

This is a legal agreement between you and Electronics for Imaging, Inc. (“Electronics for Imaging”), which is the supplier of the software and updates and upgrades thereto (“Software”) that accompanies this product (“Product”). Your installation and use of the Software indicates your agreement to the following terms and conditions. If you do not agree to these terms, do not use the Software and you may return the unused Software for a refund.

Electronics for Imaging grants to you a non-exclusive limited license to use the Software subject to the following terms and conditions.

You may:

a. use the Software solely for your own customary business purposes and solely with the Product;

b. use the digitally-encoded machine-readable outline and bitmap programs (“Font Programs”) provided with the Product in a special encrypted format (“Coded Font Programs”) to reproduce and display designs, styles, weights, and versions of letters, numerals, characters and symbols on monitor used with the Product (“Typefaces”) solely for your own customary business purposes;

c. use the trademarks used by Electronics for Imaging to identify the Coded Font Programs and Typefaces reproduced therefrom (“Trademarks”); and

d. permanently transfer all of your rights under this Agreement to any recipient of the Product only as part of a sale or transfer of the Product, provided (i) you retain no copies of the Software (including any upgrades), (ii) you transfer to the recipient all of the Software (including any upgrades), the media and printed materials bundled with the Product, and this Software License Agreement, AND (iii) the recipient agrees to the terms of this Agreement.

You may not:

a. make or have made, or permit to be made, any copies of the Software, Coded Font Programs or portions thereof, except as necessary for use with the Product purchased by you; provided, however, that under no circumstances may you make or have made, or permit to be made, any copies of that certain portion of the Software which has been included on any portion of the controller board or hardware of the Product;

b. attempt to modify, create a derivative work of, disassemble, decrypt, or reverse engineer the Software or Coded Font Programs; or

c. rent, sublicense, or lease the Software.

Proprietary Rights

You acknowledge that the Software, Coded Font Programs, Typefaces, and Trademarks are proprietary to Electronics for Imaging and its suppliers and that title and other intellectual property rights therein remain with Electronics for Imaging and its suppliers. This Agreement does not grant you any right to patents, copyrights, trade secrets, trademarks (whether registered or unregistered), or to any rights or licenses in respect of the Software, Coded Font Programs, Typefaces, or Trademarks, except as expressly stated above. You may not adapt or use any trademark or trade name which is likely to be similar to or confusing with that of Electronics for Imaging or any of its suppliers or take any other action which impairs or reduces the trademark rights of Electronics for Imaging or its suppliers. The Trademarks may be used only to identify printed output produced by the Coded Font Programs. At the reasonable request of Electronics for Imaging, you must supply samples of any Typeface identified with a Trademark.

Confidentiality

You agree to hold the Software and Coded Font Programs in confidence, disclosing the Software and Coded Font Programs only to your authorized employees having a need to use the Software and Coded Font Programs as permitted by this Agreement and to take all reasonable precautions to prevent disclosure to any third parties.

Remedies

Unauthorized use, copying, or disclosure of the Software, Coded Font Programs, Typefaces, or Trademarks will result in automatic termination of this license and will make available to Electronics for Imaging other legal remedies.

Limited Warranty And Disclaimer

Electronics for Imaging warrants that, for a period of ninety (90) days from the date of installation by you, the Software under normal use will perform without significant errors that make it unusable. Electronics for Imaging’s entire liability and your exclusive remedy under any and all warranties will be, at Electronics for Imaging’s option, to use reasonable commercial efforts to attempt to correct or work around errors, to replace the Software with functionally equivalent software, or to refund the purchase price of the Software and terminate this Agreement. Some states do not allow such limitations, so the above limitation may not apply to you. EFI makes no warranty, implied or otherwise, regarding the performance or reliability of any third party products.

EXCEPT FOR THE ABOVE EXPRESS LIMITED WARRANTY, ELECTRONICS FOR IMAGING MAKES AND YOU RECEIVE NO WARRANTIES, REPRESENTATIONS OR CONDITIONS ON THE PRODUCT, SOFTWARE OR CODED FONT PROGRAMS, EXPRESS, IMPLIED, STATUTORY, OR IN ANY OTHER PROVISION OF THIS AGREEMENT OR COMMUNICATION WITH YOU, AND ELECTRONICS FOR IMAGING SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTY OR CONDITION OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT OF THIRD PARTY RIGHTS. THE USE, MODIFICATION, REPAIR, AND/OR INSTALLATION OF ANY THIRD PARTY PRODUCTS, OTHER THAN AS AUTHORIZED BY ELECTRONICS FOR IMAGING WILL VOID THE EXPRESS LIMITED WARRANTY ABOVE. SOFTWARE ERRORS THAT ARISE FROM ACCIDENT, ABUSE, MISAPPLICATION, ABNORMAL USE, VIRUS, WORM OR SIMILAR CIRCUMSTANCE WILL VOID THE EXPRESS LIMITED WARRANTY ABOVE. Electronics for Imaging does not warrant that the operation of the Software will be uninterrupted, secure or error free or that the Software will meet your specific requirements.

Limitation Of Liability

IN NO EVENT WILL ELECTRONICS FOR IMAGING OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES, INCLUDING LOSS OF DATA, LOST PROFITS, COST OF COVER, THIRD PARTY CLAIMS OR OTHER SPECIAL, INCIDENTAL, CONSEQUENTIAL, RELIANCE, EXEMPLARY, PUNITIVE OR INDIRECT DAMAGES ARISING FROM THE USE OF THE PRODUCT, SOFTWARE OR CODED FONT PROGRAMS, HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY. THIS LIMITATION WILL APPLY EVEN IF ELECTRONICS FOR IMAGING OR ITS SUPPLIERS HAVE BEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. IN NO EVENT SHALL THE AGGREGATE LIABILITY OF ELECTRONICS FOR IMAGING AND ITS SUPPLIERS EXCEED THE AMOUNT PAID FOR THE SOFTWARE. YOU ACKNOWLEDGE THAT THE PORTION OF THE PRICE WHICH CAN BE ALLOCATED TO THE SOFTWARE REFLECTS THIS ALLOCATION OF RISK. THESE LIMITATIONS AND EXCLUSIONS APPLY TO THE EXTENT PERMITTED BY APPLICABLE LAW. BECAUSE SOME STATES/JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATION MAY NOT APPLY TO YOU.

Export Controls

The Software and Coded Font Programs are subject to the export laws and regulations of the United States, including the United States Export Administration Regulations. You agree that you will not export, use, disclose, or re-export the Software or Coded Font Programs in any form in violation of any applicable export laws and regulations, or without the appropriate United States and foreign government licenses. Your failure to comply with this provision will result in automatic termination of this license and will make available to Electronics for Imaging other legal remedies.

Government Use

Use, duplication or disclosure of the Software by the United States Government is subject to restrictions as set forth in FAR 12.212 or DFARS 227.7202-3 -227.7202-4 and, to the extent required under U.S. federal law, the minimum restricted rights as set out in FAR 52.227-14, Restricted Rights Notice (June 1987) Alternate III(g)(3)(June 1987) or FAR 52.227-19 (June 1987). To the extent any technical data is provided pursuant to the Agreement, such data is protected per FAR 12.211 and DFARS 227.7102-2 and to the extent explicitly required by the U.S. Government, is subject to limited rights as set out in DFARS 252.227.7015 (November 1995) and DFARS 252.227-7037 (September 1999). In the event that any of the above referenced agency regulations are modified or superseded, the subsequent equivalent regulation shall apply. The name of the Contractor is Electronics for Imaging, Inc.

Third Party Beneficiary

You are hereby notified that Adobe Systems Incorporated, a Delaware corporation located at 345 Park Ave., San Jose, California 95110 (“Adobe”) is a third-party beneficiary to this Agreement to the extent that this Agreement contains provisions which relate to your use of the Font Programs, the Coded Font Programs, the Typefaces and the Trademarks licensed hereby. Such provisions are made expressly for the benefit of Adobe and are enforceable by Adobe in addition to Electronics for Imaging, Inc.

Termination

Without prejudice to any other rights of Electronics for Imaging, your breach of this Agreement will result in automatic termination of this license and will make available to Electronics for Imaging other legal remedies. In such event, you must destroy all copies of the Software (including any upgrades).

General

This Agreement shall be governed by the laws of the State of California. The United Nations Convention on Contracts for the International Sale of Goods and any other similar convention does not apply to this Agreement. For all disputes related to the Software, Code Font Programs, Product and/or this Agreement, you consent to the exclusive personal jurisdiction and venue of the state and federal courts of California.

This Agreement is the entire agreement held between you and Electronics for Imaging and supersedes any other communications or advertising with respect to the Software and Coded Font Programs.

If any provision of this Agreement is held invalid, such provision shall be deemed modified to the extent necessary to be enforceable and the remainder of this Agreement shall continue in full force and effect.

If you have any questions concerning this Agreement, please write to Electronics for Imaging, Inc., Attn: Licensing Dept. or see Electronics for Imaging’s web site at www.efi.com.

You hereby specifically acknowledge that this is a legal agreement between you, the end user, and Electronics for Imaging, not Canon Inc., with respect to the Software, Font Programs, Coded Font Programs, Typefaces and Trademarks. Electronics for Imaging has the sole and ultimate liability for the above limited warranty, and Canon Inc., its subsidiaries or affiliates, their agents, distributors or dealers shall have no liability with respect to the Software, Font Programs, Coded Font Programs, Typefaces and Trademarks.

If you have any questions, see the EFI web site at www.efi.com.

Electronics for Imaging, Inc.303 Velocity WayFoster City, CA 94404USA

http://www.efi.com

Contents

Overview 1

Scope of this guide 1

About the illustrations in this guide 2

Terminology and conventions 2

Tools you will need 2

Precautions 3

Exploded view 6

Accessing the Unit-H1 7

Checking connections 7

External connections 7

Internal connections 8

Power scheme 11

Replacing the Unit-H1 motherboard 12

Replacing Unit-H1 components 18

DIMM 19

BIOS chip 20

Socketed chips 21

Battery 22

CPU cooling assembly 23

Enclosed fan 24

Power supply 25

PORT 80 board 27

Hard disk drive 28

Restoring functionality after service 31

Printing Unit-H1 pages 31

Printing the Configuration page 32

Printing the Test Page 32

Verifying connection to the network 33

System software 35

System software installation reminders 35

Installing system software over the network port 35

Installing system software using a USB flash drive 40

Specifications 45

Hardware features 45

Networking and connectivity 45

Safety and emissions compliance 45

Troubleshooting 47

Where problems occur 47

Before you go to the customer site 49

Preliminary on-site checkout 50

Checking connections 50

Checking the network 51

Error messages and conditions 51

Printing to the Unit-H1 55

Index

Overview

OverviewThe Canon imagePASS-H1 and Canon Color Network Printer Unit-H1 add computer connectivity and highly efficient PostScript and PCL printing capacity into print engines and provide support for PCL.

NOTE: The term “Unit-H1” is used in this manual to refer to any and all of the following:

• imagePASS-H1

• Color Network Printer Unit-H1

Generally, the Unit-H1 does not require regular maintenance. The Unit-H1 is shipped with all necessary software already installed.

Use the procedures in this book to inspect, remove, reseat, or replace major hardware components and to reinstall system software. Replacement parts for the Unit-H1 are available from your authorized service support center. You must reinstall system software if you replace the hard disk drive or receive a more recent version of the system software. You may also reinstall system software as a way to troubleshoot the system.

Scope of this guideThis service guide describes how to remove or replace major Unit-H1 hardware components and how to reinstall system software. It also includes product specifications and troubleshooting information. See the Table of Contents for each topic (in bold type) and each sub topic. Also use the Index to find the location of specific information.

This service guide does not describe in detail how to install the Unit-H1 into the print engine or remove it and does not include information about the Unit-H1’s dedicated power supply, power switch connector, PORT 80 board, or cables that do not connect to the motherboard. For information about these topics, see the documentation that accompanies the print engine.

This service guide is intended for authorized Unit-H1 and print engine service technicians installing or servicing the Unit-H1. If you are not an authorized service technician, do not attempt to install or service the Unit-H1. Electronics for Imaging does not warrant the performance if the Unit-H1 is installed or serviced by non-authorized personnel.

NOTE: Unit-H1 customers should not use the technical service documentation. Do not leave your copy of this service guide at the customer site after you make a service call.

1

Overview

About the illustrations in this guideThe illustrations in this guide reflect the current shipping version of the Unit-H1 at the time of publication. Components shown in these illustrations are subject to change. To receive information about any Unit-H1 components that do not match the illustrations in this guide, contact your authorized service/support center.

Terminology and conventionsThe terms “replace” and “replacing” are typically used throughout this guide to mean reinstallation of existing components. Install new components only when necessary.

The term “network administrator” refers to the person responsible for maintaining the network at the customer site.

The term “system software” refers to the software installed on the Unit-H1 hard disk drive.

References to other Unit-H1 documents, such as Configuration and Setup, on the User Documentation CD, are displayed in italics.

NOTE: The note format highlights important messages and additional information.

The Caution icon indicates a need for special care and safety when handling the equipment.

Tools you will needTo install or service the Unit-H1, bring the following tools and parts to the customer site:

• ESD wrist grounding strap and antistatic mat

• #0 and #1 Phillips head screwdrivers (non-magnetic)

Also bring this guide, documentation for any optional service kits you may be installing, and any technical notes for the Unit-H1.

2

Precautions

PrecautionsAlways observe the following general precautions when servicing the Unit-H1 assembly:

1. Report any shipping damage.

If there is any evidence of shipping or handling damage to packing boxes or their contents, save the damaged boxes and parts, call the shipper immediately to file a claim, and notify your authorized service/support center.

2. Never alter an existing network without permission.

The Unit-H1 is probably connected to an existing Local Area Network (LAN) based on Ethernet hardware. The network is the link between the customer’s computer, existing laser printers, and other prepress equipment. Never disturb the LAN by breaking or making a network connection, altering termination, installing or removing networking hardware or software, or shutting down networked devices without the knowledge and express permission of the network administrator.

3. Never assign an IP address in Network Setup.

Only the network administrator should assign an IP address to a network device. Assigning an incorrect IP address to the Unit-H1 can cause unpredictable errors on any or all devices.

4. Follow standard ESD (electrostatic discharge) precautions while working on the internal components of the print engine.

Static is always a concern when servicing electronic devices. It is highly unlikely that the area around the print engine is static-free. Carpeting, leather-soled shoes, synthetic clothing fibers, silks, and plastics may generate a static charge of more than 10,000 volts. Static discharge is capable of destroying the circuits etched in silicon microchips, or dramatically shortening their life span. By observing standard precautions, you may avoid extra service calls and save the cost of a new board.

When possible, work on a ground-connected antistatic mat. Wear an antistatic wristband, grounded at the same place as the antistatic mat. If that is not possible:

• Attach a grounding strap to your wrist. Attach the other end to a good ground.

• When you remove an electronic component, place it into an antistatic bag immediately. Do not walk across a carpet or vinyl floor while carrying an unprotected board.

• Leave new electronic components inside their antistatic bags until you are ready to install them.

• When you unpack the electronic components, touch a metal area of the print engine to discharge the static on your body. Place the components on a grounded antistatic surface, component-side up.

5. Avoid flexing a printed circuit board, and handle it by opposing edges (not corners) only.

6. Never set a cup of coffee—or any liquid—on or near any components or the print device.

3

Precautions

Power Supply Cord Notice

CAUTION: The power supply cord is used as the main disconnect device. Ensure that the socket-outlet is located/installed near the equipment and is easily accessible.

ATTENTION : Le cordon d’alimentation doit être débranché pour une mise hors tension totale du produit. La prise de courant doit être située ou installée à proximité du matériel et être facilement accessible.

ATTENZIONE: Il cavo di alimentazione deve essere scollegato per interrompere completamente la corrente. Accertarsi che la presa di corrente si trovi o sia installata vicino alla macchina e sia facilmente accessibile.

ACHTUNG: Der Netzstecker dient zur sicheren Trennung des Gerätes von der Stromversorgung. Stellen Sie sicher, dass sich die Steckdose in unmittelbarer Nähe des Gerätes befindet und leicht zugänglich ist.

CUIDADO: El cable de alimentación eléctrica se utiliza como dispositivo de desconexión principal. Asegúrese de que el enchufe-toma esté situado/instalado cerca del equipo y que sea fácilmente accesible.

CUIDADO: O cabo de força é usado como dispositivo principal de desconexão. Assegure-se de que a saída de energia esteja localizada/instalada próxima ao equipamento e facilmente acessível.

VOORZICHTIG: Het netsnoer moet worden uitgetrokken om de stroomvoorziening te onderbreken. Zorg ervoor dat het stopcontact zich dicht bij het apparaat bevindt en gemakkelijk toegankelijk is.

Lithium Battery Notice

CAUTION: There is danger of explosion if the battery is replaced with an incorrect type. Replace it only with the same type recommended by the manufacturer. Dispose of used batteries according to the manufacturer’s instructions.

ATTENTION : Il y a danger d’explosion en cas de remplacement avec le mauvais type de batterie. Remplacer uniquement avec une batterie du même type recommandé par le constructeur. Les batteries usagées doivent être jetées conformément aux instructions du fabricant.

ATTENZIONE: Pericolo di esplosione se la batteria viene sostituita con un tipo non corretto. Usare esclusivamente batterie del tipo consigliato dal produttore. Lo smaltimento delle batterie deve essere effettuato in base alle istruzioni del produttore.

ACHTUNG: Es besteht Explosionsgefahr, wenn die Batterien durch einen falschen Batterientyp ersetzt werden. Ersetzen Sie sie deshalb nur durch denselben, vom Hersteller empfohlenen Typ. Entsorgen Sie leere Batterien entsprechend den Anweisungen des Herstellers.

CUIDADO: Existe peligro de explosión si la batería se sustituye por una de un tipo incorrecto. Sustituya la batería sólo por una batería del mismo tipo que recomienda el fabricante. Deseche las baterías usadas según las instrucciones del fabricante.

CUIDADO: Há perigo de explosão se a bateria for substituída por outra de tipo incorreto. Substitua apenas por outra de mesmo tipo, recomendada pelo fabricante. Descarte as baterias usadas conforme as instruções do fabricante.

VOORZICHTIG: Het vervangen van de batterij door een verkeerd type kan ontploffing veroorzaken. Vervang de batterij uitsluitend door hetzelfde, door de fabrikant aanbevolen type. Het wegwerpen van batterijen dient volgens de voorschriften van de fabrikant te gebeuren.

4

Precautions

Short Circuit Protection

WARNING: This product relies on the building’s installation for short-circuit (overcurrent) protection. Ensure that a fuse or circuit breaker no larger than 120 VAC, 15A U.S. (240 VAC, 10A international) is used on the phase conductors (all current-carrying conductors).

ATTENTION : La protection contre les courts-circuits (surtension) du produit est assurée par l’installation électrique du local où il est installé. S’assurer qu’un fusible ou un disjoncteur inférieur ou égal à 120 V CA , 15 A aux Etats-Unis (240 V CA, 10 A dans les autres pays) est utilisé pour les conducteurs de phase (conducteurs de courant).

AVVERTENZA: La protezione contro i cortocircuiti (sovracorrente) del prodotto dipende dall’impianto elettrico dell’edificio in cui è installato. Accertarsi che sui conduttori di fase (che portano la corrente) venga utilizzato un fusibile o interruttore non superiore a 120 Vc.a., 15 A negli Stati Uniti (240 Vc.a., 10 A internazzionale).

WARNUNG: Dieses Produkt ist darauf angewiesen, dass im Gebäude ein Kurzschluss- bzw. Überstromschutz installiert ist. Stellen Sie sicher, dass eine Sicherung oder ein Unterbrecher von nicht mehr als 240 V Wechselstrom, 10 A (bzw. in den USA 120 V Wechselstrom, 15 A) an den Phasenleitern (allen stromführenden Leitern) verwendet wird.

ADVERTENCIA: Este producto depende de la instalación del edificio en lo relativo a la protección frente a cortocircuitos (sobretensión). Asegúrese de utilizar un fusible o un interruptor de circuito que no sea de más de 120 V CA, 15A en EE.UU. (240 V CA, 10A internacional) en los conductores de fase (todos los conductores que transportan corriente).

ADVERTÊNCIA: Esse produto depende da instalação de proteção contra curto-circuito (sobrecarga) do edifício. Assegure-se de que um fusível ou disjuntor de até 120 VAC, 15A U.S. (240 VAC, 10 A internacional) seja usado nos condutores de fase (todos os condutores de corrente).

WAARSCHUWING: Dit apparaat wordt tegen kortsluiting (overstroom) beveiligd via de elektrische installatie van het gebouw. Zorg ervoor dat de fasegeleiders (alle stroomvoerende geleiders) beveiligd zijn met een zekering of stroomonderbreker met een maximale capaciteit van 120 V wisselstroom, 15 A in de V.S. (240 V wisselstroom, 10 A internationaal).

5

Exploded view

Exploded view

FIGURE A Unit-H1 exploded view

Key

1. Lid

2. Shock bracket plate with spring

3. HDD

4. Shock bracket carrier with grommets

5. Shock bracket, angle (1 of 2)

6. Shock bracket, angle (2 of 2)

7. HDD cable

8. Enclosed fan

9. Port 80 board with 2-digit LEDs and Download (DL) switches (2)

10. DIMM

11. SATA0 connector for HDD cable

12. BIOS (U530)

13. CPU cooling assembly

14. Key chip (U7201):Marking: EV[Kanji unit: EW]

15. Battery

16. DIMM sockets (2)

17. Unit-H1 motherboard

18. Power connector (J8008)

19. MAC chip setMarkings: EF (Orange) = U7701 (print engine) EE (White) = U5060 (LAN)

20. Connectors at connector panel for: print engine; LAN; USB device (2); print engine

21. Power supply with bracket

22. Chassis including connector panel

NOTE: For details on power cabling, see Figure F on page 15 and Figure G on page 16.

1

4

6

13

16

18

2

7

9

21

8

5

3

12

10

17

11

14

15

19

20

22

6

Accessing the Unit-H1

Accessing the Unit-H1To service the Unit-H1, you must power off and unplug the print engine, remove the Unit-H1 from the print engine back panel, and then open the lid of the Unit-H1.

NOTE: Detailed Unit-H1 installation instructions are not provided in this guide.

FIGURE B Unit-H1 attached to the print engine

Checking connectionsThe most common causes of hardware problems are faulty or loose connections. Make sure that Unit-H1 cables are intact and that both ends of each cable are properly aligned and well seated on the appropriate connectors.

External connectionsConnectors for external cables are located on the connector panel, and a power cord is located at the back of the Unit-H1. Check the Unit-H1 power cord and then check all external cables at the Unit-H1 connector panel (see the following figure). Also check the positions of the two switches on the connector panel.

Unit-H1

7

Checking connections

FIGURE C Unit-H1 connector panel

After you conclude that all external connections are good, check the internal connections.

Internal connectionsCheck the internal connections according to the procedure on page 10. See Figure D on page 9 for locations of most internal connections. For the HDD, see Figure G on page 16.

DL DIAG

VIDEO

Print Engine interface connector

Print Engine interface connector

10BaseT/100BaseTX/1000BaseT connector for twisted pair Ethernet

USB-A ports (2)

DL switches

Service position (up):

Normal position (down):

DL DIAG

1 2

DL DIAG

1 2

DIAG 2-digit LEDs

Tab slot

Tab slot

Tab slot

[Reserved for future use]

8


FIGURE D Chassis components

Key (For details on HDD cabling, see Figure F on page 15 and Figure G on page 16.)1. Chassis

2. Enclosed fan to motherboard ENC 12V FAN2

3. Power supply to motherboard J8008 and to HDD (HDD in lid not shown)

4. CPU cooling assembly to motherboard CPU FAN 5V

5. DDR DIMM2 socket (with standard DIMM)

6. DDR DIMM1 socket (for optional upgrade)

7. BIOS (U530)

8. MAC chip set (ENET EEPROM): 8a U7701; 8b U5060

9. Battery in socket (BT300)

10. Unit-H1 motherboard

11. Print Engine interface connectors

12. RJ-45 network connector

13. USB-A ports (2)

14. Port 80 board with DIAG 2-digit LEDs and Download (DL) switches

15. Port 80 cable

16. PORT80 connector

17. Key chip (U7201)

18. Power connector (J8008)

19. HDD SATA cable at motherboard connector SATA0

20. [Reserved for future use]

12

3

4

56

78b

910

11

14

13

12

15

11

16

8a

17

1819

20

9


TO CHECK INTERNAL CONNECTIONS

CAUTION: Before you touch any parts inside the print engine, make sure to wear an ESD grounding wrist strap.

1. Make sure that any Unit-H1 cables, boards, and DIMMs are intact, properly aligned, and well seated in their connectors (see Figure F on page 15 and Figure G on page 16).

• Hard disk drive (HDD) and HDD SATA cable

• DIMM

• Enclosed fan and cable

• CPU cooling assembly and fan cable

• PORT 80 board and cable

• Power supply and cables

2. After verifying connections, if one or more Unit-H1 components is still not getting power, check again:

• The two interface cable connections between the Unit-H1 and the print engine

• The print engine power supply (see the documentation that accompanies the print engine)

10


Power schemeThe Unit-H1 has its own power supply and AC power cable. To function, the Unit-H1 must be connected to the print engine and to a proper AC power outlet. The Unit-H1 will not start up until the print engine is powered on. Powering off the print engine powers off the Unit-H1 also.

When you power off the print engine, the Unit-H1 takes awhile to shut down and power off. Always check the DIAG LEDs on the connector panel of the Unit-H1; when the LEDs go out, the Unit-H1 is off.

The Unit-H1 power supply supplies power directly to the motherboard and to the HDD. From the motherboard, power goes to the PORT 80 board and the enclosed fan (see Figure F on page 15 and Figure G on page 16).

The Unit-H1 powers off and on by means of the print engine power switch. The Unit-H1 shuts down if it is disconnected from the print engine. In normal usage, the customer can leave the Unit-H1 plugged in to the AC power outlet and connected to the print engine.

Before you perform service on the Unit-H1 hardware:

• Power off the Unit-H1 using the print engine power switch.

• Unplug the Unit-H1 from the AC power outlet.

• If you plan to open the Unit-H1 while it is connected to the print engine (not recommended), make sure also to unplug the print engine from its AC power outlet before you open the Unit-H1.

11

Replacing the Unit-H1 motherboard

Replacing the Unit-H1 motherboardWhen the Unit-H1 motherboard needs replacement, use the following procedures.

TO SHUT DOWN THE UNIT-H1 FROM THE PRINT ENGINE LCD

1. If the print engine is in its main mode, select the Printer tab on the print engine LCD and then select Printer Status/Setting.

Depending on the number of feature tabs, you may need to press the arrow key to display the screen with the Printer tab.

2. Make sure that the Unit-H1 is idle (not processing) and select Functions from the info screen.

Printer

System Monitor

Printer Status/Settings

Online...Scanner

Printer Status/Settings

Printer tab

FunctionsDone

System Monitor

Info

xxxxx

Idle

x.xx

xxxxMB

Idle appears on theprint engine LCD

Functions

12


3. Select Shut Down from the Functions screen.

4. Select Shut Down System from the Shut Down screen.

5. After a message that it is safe to power off the system is displayed, power off the Unit-H1 using the print engine power switch.

NOTE: If you are recycling power, wait at least 45 seconds before powering back on.

Print Pages

Suspend Printing

Resume Printing

Shut Down

1/2

Scan Job

DONE

System Monitor

Functions

Shut Down

Restart System

Reboot System

1/1

Shut Down System

DONE

System Monitor

Shut Down

Shut Down System

13


TO OPEN THE UNIT-H1

CAUTION: Make sure you use an ESD grounding wrist strap and follow standard ESD (electrostatic discharge) precautions while performing this procedure.

1. Shut down the Unit-H1 as described on page 12.

2. Unplug the print engine and remove the Unit-H1.

For information about removing the Unit-H1 from the print engine, see the Unit-H1 installation instructions, not provided in this guide.

3. Position the Unit-H1 so that the screw holes in the lid are facing up.

4. Remove the screws that secure the lid to the Unit-H1 and set them aside.

FIGURE E Unit-H1 lid screws

DL

DIAG

Lid

14


5. Lift up the lid, hold it in a vertical position, and disconnect the cables (2) from the HDD.

Make sure to hold the lid so that it does not fall. The HDD is mounted to the lid and is connected to the motherboard and power supply by short cables. Do not stress the cables and connectors by opening the lid past a vertical position.

FIGURE F Internal components

6. Slide the lid sideways to unhook the three tabs from the chassis (for tab slot locations, see Figure C on page 8).

HDD

HDD cable inmotherboard

connector SATA0(see note on

page 31)

HDD SATA power cable

Power supply

Lid

Motherboard

15


7. Gently set the lid upside down on a flat anti-static surface.

FIGURE G Accessing the Unit-H1

TO REMOVE THE UNIT-H1 MOTHERBOARD

CAUTION: Make sure you use an ESD grounding wrist strap and follow standard ESD (electrostatic discharge) precautions while performing this procedure.

1. Shut down and open the Unit-H1 as described on page 12 and page 14.

2. Disconnect the following cables from the motherboard (see Figure G).

• Enclosed fan cable at motherboard FAN connector

• PORT 80 board cable at motherboard PORT 80 connector

• HDD cable at motherboard SATA0 connector

• Power supply cable at motherboard J8008 connector

3. Remove the 7 screws that secure the motherboard to the chassis and the 2 screws that secure the motherboard to the connector panel.

The screw types differ. Keep like screws together.

4. Pinch the locks on any locking standoffs to release the motherboard from the chassis.

Avoid stressing or flexing the motherboard and avoid scraping any components.

5. Carefully remove the motherboard from the connector panel cutouts. Lift the motherboard out of the chassis and set it on a flat anti-static surface.

HDD

Power supply cablefor motherboard in

J8008

HDD cable in SATA0(see note on page 31)

Power supply cablefor HDD

Port 80 board cable connector

Power supply

Enclosed fan cable in ENC 12V FAN2

16


TO REPLACE THE MOTHERBOARD IN THE CHASSIS

1. If you are replacing an old motherboard with a new motherboard, unpack the new motherboard and install the following components from the old motherboard, because a spare motherboard does not have these components:

• DIMM (see page 19)

• Key chip in U7201 (see page 21)

FIGURE H Motherboard

2. Insert the edge connectors into the chassis connector panel and align the motherboard screw holes with the standoffs in the chassis.

Avoid stressing or flexing the motherboard and avoid scraping any components.

3. Align the motherboard with any locking standoffs and snap into place.

4. Install the screws that secure the motherboard to the connector panel and to the chassis.

Tip: To prevent stress on the motherboard, tighten the two connector panel screws first; then tighten the screws to the chassis.

5. Connect the following cables to the motherboard (see Figure G on page 16):

• Enclosed fan cable at motherboard FAN connector

• PORT 80 board cable at motherboard PORT 80 connector

• HDD cable at motherboard SATA0 connector

• Power supply cable at motherboard J8008 connector

6. Reassemble the unit and verify functionality (see page 31).

DIMM

Key chip U7201For the appropriate marking, see the information provided in Figure A on page 6.

Connector panel cutouts[Chassis not shown]

Edge connectors

17

Replacing Unit-H1 components

Replacing Unit-H1 componentsThe CPU on the custom Unit-H1 controls the printing image data transferred to and from the print engine. The Unit-H1 provides the Ethernet networking interface, controls HDD functions, and handles the communication with external devices. The Unit-H1 has two DIMM sockets that each hold 256MB of memory (see Figure D on page 9). The HDD is attached to the inside lid and connects to the motherboard and power supply by cables (see Figure A on page 6).

When the Unit-H1 is installed inside the print engine, the connectors for external devices are easily accessible from the back of the print engine.

This section describes how to remove and install components on the Unit-H1:

• DIMM

• BIOS

• Socketed chips (Key chip; Mac chip set)

(If you replace the motherboard, it is not necessary to transfer the BIOS or the Mac chip set from the old motherboard. It is necessary to transfer the Key chip.)

• Battery

• CPU cooling assembly

• Enclosed fan

• Power supply

• PORT 80 board

• HDD

CAUTION: Make sure to use an ESD grounding wrist strap and follow standard ESD (electrostatic discharge) precautions while performing these procedures.

18


DIMMThe memory capacity for the Unit-H1 is 512MB. The standard configuration is one 256MB DIMM installed in the outer socket, DDR DIMM2. To upgrade, install another 256MB DIMM in the inner socket, DIMM1 (see page 9).

A DIMM (dual in-line memory module) is held in place by levers at each end of its socket on the Unit-H1.

Approved DIMMs are available from your authorized service support center.

TO REPLACE OR UPGRADE A DIMM

1. To release a DIMM, push outward on the lever on each side of the DIMM (see Figure I).

FIGURE I Releasing a DIMM

2. Slide the DIMM straight out of the socket to avoid damaging the DIMM or the socket, and set the DIMM aside.

3. To install a DIMM, insert it straight into the socket. Push the DIMM into the socket until the levers snap into place.

The DIMM fits the socket only one way. The notch on the bottom of the DIMM should line up with the notch in the socket.

Make sure that the levers close securely around the ends of the DIMM and that the DIMM is fully seated in its socket. Avoid flexing the board while you firmly seat the DIMM in its socket.


To verify memory capacity, print a Configuration page to check the amount of memory recorded.

Lever

Socket notch

DIMM

19


BIOS chipThe BIOS chip is located in the PLCC32 socket on the motherboard at U530 (see Figure D on page 9). The BIOS chip contains boot information. If you must install a BIOS chip, use the following procedure. For installing other socketed chips, see page 21.

NOTE: It is not necessary to transfer the BIOS chip when replacing the motherboard.

TO INSTALL THE BIOS CHIP

1. Locate the motherboard PLCC32 socket (U530).

2. If a BIOS chip is already installed in the socket, remove it gently, using a PLCC extractor (not provided).

Make sure not to put stress on surrounding components or connectors.

FIGURE J BIOS chip in socket

3. Place the required BIOS chip on the socket so that the notch in the chip is aligned with the notch in the socket. Press down on the chip until it snaps into place.

4. Reassemble the Unit-H1 and verify its functionality (see “Restoring functionality after service” on page 31).

Socket Notch

BIOSChip

U

U

PLCC Extractor

20


Socketed chipsUse the following procedure if you must install one or more of the following socketed chips:

• Key chip at U7201

• MAC chip set at:

• U7701 for print engine

• U5060 for LAN

NOTE: It is not necessary to transfer the Mac chip set when replacing the motherboard.

TO INSTALL A SOCKETED CHIP

1. Locate the appropriate motherboard socket (see Figure K).

FIGURE K Socketed chips

2. If a chip is already installed, remove it gently using a PROM extractor (not provided).

Make sure not to put stress on surrounding components or connectors.

3. Place the required chip on its socket so that the notch in the chip is aligned with the notch in the socket. Press down on the chip until it connects firmly into place.

Make sure to align the pins on the chip with the holes in the socket. If you notice any bent pins, straighten them gently with a pair of needlenose pliers.

4. Reassemble the Unit-H1 and verify its functionality (see page 31).

NOTE: If you must install a different MAC chip set onto the motherboard, the system administrator may need to reconfigure the IP address in Setup. (For instructions, see Configuration and Setup, on the User Documentation CD.)

U5060MAC chip set: U7701

MAC chip set markings: EF (Orange) = U7701 (print engine) EE (White) = U5060 (LAN)

Key chip: U7201

21


BatteryThe battery on the Unit-H1 is located at BT300. To replace it, see “Specifications” on page 45.

CAUTION: There is danger of explosion if the battery is replaced with an incorrect type. Replace it only with the same type recommended by the manufacturer. Dispose of used batteries according to the manufacturer’s instructions.

ACHTUNG: Es besteht Explosionsgefahr, wenn die Batterie durch eine Batterie falschen Typs ersetzt wird. Als Ersatz dürfen nur vom Hersteller empfohlene Batterien gleichen oder ähnlichen Typs verwendet werden. Verbrauchte Batterien müssen entsprechend den Anweisungen des Herstellers entsorgt werden.

ATTENTION: Il y a risque d’explosion si la pile est remplacée par un modèle qui ne convient pas. Remplacez-la uniquement par le modèle recommandé par le constructeur. Débarrassez-vous des piles usées conformément aux instructions du constructeur.

ADVARSEL!: Lithiumbatteri - Eksplosionsfare ved fejlagtig håndtering Udskiftning må kun ske med bat-teri af samme fabrikat og type. Levér det brugte batteri tilbage til leverandøren.

VAROITUS: Paristo voi räjähtää, los se on virheellisesti asennettu. Vaihda paristo ainoastaan laitevalmistajan suosittelemaan tyyppiin. Hävitä Käytetty paristo valmistajan ohjeiden mukaisesti.

ADVARSEL: Eksplosjonsfare ved feilaktig skifte av batteri. Benytt samme batteritype eller en tilsvarende type anbefalt av apparatfabrikanten. Brukte batterier kasseres i henhold til fabrikantens instruksjoner.

VARNING: Explosionsfara vid felaktigt batteribyte. Använd samma batterityp eller en ekvivalent typ som rekommenderas av apparat-tillverkaren. Kassera använt batteri enligt fabrikantens instruktion.

TO REPLACE THE MOTHERBOARD BATTERY

1. Pull the old battery out of its socket (see Figure L) and insert the new battery.

FIGURE L Motherboard battery

2. Reassemble the Unit-H1 and verify its functionality as described on page 31.

NOTE: When you power on the print engine, allow the Unit-H1 to reach Idle, and then power off and on again to reinitialize the realtime clock. Wait 45 seconds between power off and power on.

3. Configure the time and date in Setup.

Socket

Battery

Motherboard

22


CPU cooling assemblyThe CPU cooling assembly consists of a heatsink and fan for dissipating heat generated by the CPU. If it stops functioning, the Unit-H1 shuts down automatically.

TO REPLACE THE CPU COOLING ASSEMBLY

1. Shut down and open the Unit-H1 as described on pages 12 and 14.

2. Remove the motherboard from the chassis as described on page 16.

3. Disconnect the fan cable from the motherboard CPU FAN 5V connector.

FIGURE M CPU cooling assembly and fan connection

4. Pinch each of the four tension screws on the underside of the motherboard to detach the CPU cooling assembly from the motherboard.

When replacing the fan, make sure to install it in its original orientation.

5. Align the new CPU cooling assembly over the CPU and then push the four tension screws through the motherboard screw holes until they snap into place.

6. Connect the fan cable to the motherboard CPU FAN 5V connector.

The motherboard connector is keyed so that the cable fits only one way.

7. Install the motherboard into the chassis as described on page 17.

8. Reassemble the unit and verify functionality as described on page 31.

Cooling assembly

To CPU FAN 5V connector

Tension screw(1 of 4)

23


Enclosed fanOne enclosed fan cools the system by blowing air out the back of the chassis (see Figure D on page 9). If it stops functioning, the Unit-H1 shuts down automatically.

TO REPLACE AN ENCLOSED FAN


2. Disconnect the fan cable from the motherboard ENC 12V FAN2 connector.

3. Remove the 4 rivets that secure the fan to the chassis and remove the fan.

Tip: To dislodge the rivet easily, press the rivet from inside the chassis.

4. Secure the new fan inside the chassis using the rivets you removed. Make sure the new fan is in the same orientation as the old fan.

When replacing the fan, make sure to install it such that the air will blow out the back of the chassis.

5. Connect the fan cable to a motherboard ENC 12V FAN2 connector.

6. Reassemble the unit and verify functionality as described on page 31.

Enclosed fan

Front view

Back view

Rivet (1 of 4)

24


Power supplyThe Unit-H1 has its own dedicated power supply. To remove and/or replace it, use the following procedures and refer to the following figure.

FIGURE N Power supply cables

TO REMOVE THE POWER SUPPLY

CAUTION: Make sure you wear an ESD grounding wrist strap and follow standard ESD (electrostatic discharge) precautions while handling Unit-H1 components.


2. Remove the power supply cable from motherboard connector at J8008.

(You already removed the HDD SATA power cable from the HDD.)

3. Take the power supply cables out of any routing clamps that are attached to the chassis.

Note the routing so that you can route the cables correctly later.

4. Remove the screws that secure the power supply to the chassis: 3 to the back; 1 to the bottom (through the power supply bracket). See Figure A on page 6 for locations.

Set the screws aside so you can replace them later.

5. Remove the power supply from the chassis.

NOTE: If you will be installing a new power supply you may need to transfer the power supply bracket from the old power supply to the new power supply (2 screws).

To motherboard connector J8008

To HDD SATA power connector (HDD in lid is not shown)

NOTE: The power supply includes two identical HDD SATA power cables. If one breaks, use the other one.

Routing clamp

Power supply

25


TO REPLACE THE POWER SUPPLY

CAUTION: Make sure you attach an ESD grounding wrist strap and follow standard ESD (electrostatic discharge) precautions before handling Unit-H1 components.

1. Position the power supply in the chassis (see Figure N on page 25).

2. Secure the power supply to the chassis with the 4 screws you removed earlier: 3 to the back; 1 to the bottom (through the power supply bracket). See Figure A on page 6.

3. Insert the power supply cables into the one or more routing clamps.

Routing clamps keep the cables away from system components as much as possible.

4. Connect the power supply cable to the motherboard at power connector J8008.

FIGURE O Replacing the power supply


NOTE: When you attach the HDD SATA power cable to the HDD, make sure to keep the tie-wrap in place on the HDD SATA power cable. The tie-wrap is required to protect the motherboard connector SATA0 when the lid is closed.

HDD

HDD cable atmotherboard

connector SATA0(see note below)

HDD SATA power cable

Power supply

Lid

Motherboard

Routing clamp

Tie-wrap

NOTE: Keep the tie-wrap in place.The tie-wrap is required to keep a bend in the HDD cable in order to avoid stressing the SATA0 connector when the lid is closed.

4-pin power connector[not used]

Screw to back (1 of 3)For location of 1 screw to bottom, see page 6.

26


PORT 80 boardThe Unit-H1 uses a PORT 80 board to offer service mode switches for installing system software over the network and DIAG LEDs arrayed as a 2-digit display. To remove and/or replace it, use the following procedures and refer to the following figure.

FIGURE P Cable to PORT 80 board

TO REMOVE THE PORT 80 BOARD



2. Remove the Port 80 board cable from the motherboard PORT 80 connector.

Do not pull the wires of the cable. Pull the cable out by its connector.

3. Remove the snap rivets that secure the Port 80 board to the connector panel of the chassis and remove the Port 80 board.

You may need pliers to squeeze the end of the rivet while you push the rivet through the board and chassis. Set the rivets aside so you can replace them later.

TO REPLACE THE PORT 80 BOARD


1. Position the PORT 80 board in the chassis (see Figure P on page 27) and secure the PORT 80 board to the chassis with the snap rivets you removed earlier.

2. Connect the Port 80 board cable to the PORT 80 board and to the motherboard PORT 80 connector.


Port 80 cableto PORT80 connectorPort 80 board

Snap rivet(1 of 4)

27


Hard disk driveThe factory-installed hard disk drive (HDD) is formatted and loaded with all Unit-H1 software, including operating software, system software, network drivers, and printer fonts. Because the HDD is used to store spooled print jobs, available disk space is displayed on the print engine LCD.

If the HDD needs replacement, you must install the system software on the new one. (Replacement drives are shipped without Unit-H1 system software installed.) For more information, see “System software” on page 35.

Proper handling

Handle the HDD with care:

• Use proper ESD practices when grounding yourself and the Unit-H1.

• Keep magnets and magnetic-sensitive objects away from the HDD.

• Do not remove the screws on top of the HDD. Loosening these screws voids the warranty.

• Never drop, jar, or bump the HDD.

• Handle the HDD by its sides and avoid touching the printed circuit board.

• Allow the HDD to reach room temperature before installation.

HDD problems may be a result of the following:

• Loose or faulty connection

• Faulty HDD

Before you decide that the HDD needs replacement, make sure that the cables to the HDD are intact and connected properly. See Figure Q on page 29.

To remove and/or replace the HDD, use the following procedures and refer to the following figures.

28


TO REMOVE THE HDD



FIGURE Q HDD cables and connectors

2. After removing the lid from the chassis, remove the HDD from the shock bracket (4 screws). Set the screws aside (see Figure R on page 30).

It is not necessary to remove or disassemble the shock bracket.

NOTE: Disconnect the HDD cables from the HDD before you remove the lid from the chassis (see page 16).

From power supply

To motherboard SATA0 connector

4-pin power connector [not used]

Lid

Chassis

29


FIGURE R HDD and shock bracket

3. Place the HDD in an antistatic bag.

Do not touch the HDD with magnetic objects, such as magnetic screwdrivers. Do not place items near the HDD that are sensitive to magnets, such as credit cards and employee ID cards. See “Proper handling” on page 28.

TO REPLACE THE HDD


1. Handle the HDD with care.

Do not touch it with magnetic objects or place any objects near it that are sensitive to magnets. See “Proper handling” on page 28.

2. Secure the HDD to the shock bracket using the 4 screws you removed earlier (see Figure R).


After you reattach the chassis lid, hold the lid in a vertical position while you reconnect the HDD cables from motherboard SATA0 connector and from the power supply.

The connectors are keyed for proper orientation of the cables. Note that the 4-pin power connector is not used. See Figure Q on page 29.

Tip: The power supply includes two identical HDD SATA power cables, but you only need one. If one breaks, use the other one.

NOTE: It is not necessary to disassemble and remove the shock bracket from the lid.

Shock bracket

HDD

Screw (1 of 4)

Screw hole (1 of 4)

30

Restoring functionality after service

Restoring functionality after serviceTo complete service procedures performed on the Unit-H1, install the Unit-H1 inside the print engine as described in the Unit-H1 installation instructions (not provided in this guide) and verify that it is working properly. To verify the installation, check the connections of the Unit-H1 first to the print engine and then to the network.

TO REASSEMBLE AND VERIFY THE UNIT-H1

1. Reseat any boards, cables, connectors, and other parts of the Unit-H1 that you loosened or removed during inspection or service. (Exception: Do not connect cables to the HDD until step 2.)

2. Install the lid and connect the HDD cables: insert the three tabs into the tab slots on the connector panel (see Figure C on page 8); hold the lid vertically while connecting the cables to the HDD (see Figure Q on page 29); close the lid over the chassis and secure the lid to the chassis with the 10 screws you removed earlier (see Figure E on page 14).

3. Install the Unit-H1 in the print engine and reassemble the print engine as described in the Unit-H1 installation instructions (not provided in this guide).

4. If you installed a new HDD, install system software (see “System software” on page 35).

A spare HDD is shipped without system software.

5. Before you leave the customer site, verify Unit-H1 operation as described in the following flow diagram.

FIGURE S Steps to verify Unit-H1 connection

Printing Unit-H1 pagesThe print engine LCD allows you to print special pages from the Unit-H1. These pages include the Configuration page and the Test Page.

Power up and print Unit-H1Test Page (see page 32).

Check the Setup options (see Configuration and Setup).

Connect the Unit-H1 to the network and verify (see page 33).

31

Printing Unit-H1 pages

Printing the Configuration pageThe Configuration page lists all the settings in effect from the current Setup. After you have finished running Setup, print a Configuration page to confirm your settings. If the Unit-H1 is rebooting, allow the Unit-H1 to reboot and return to Idle before printing a Configuration page.

Before you perform any service procedure, print the Unit-H1 Configuration page (if possible) so that you are prepared to return the settings to their former configurations, if necessary.

After the connection to the network is made, the network administrator can customize Setup options according to the network and user environment. Using the Configuration page as a guide helps speed up this process. For more information, see Configuration and Setup, on the User Documentation CD.

Printing the Test PageBefore connecting the Unit-H1 to the network, print the Test Page. The Test Page is a file that resides in the Unit-H1. Output verifies that the Unit-H1 is functional and connected properly to the print engine.

TO PRINT UNIT-H1 PAGES FROM THE PRINT ENGINE LCD

1. Select the Printer tab on the print engine LCD, and then select Printer Status/Setting.

2. Select Functions from the print engine LCD.

3. Select Print Pages from the print engine LCD.

4. Select the Test Page, Configuration page, or other page from the Print Pages menu.

5. Examine the Test Page.

If the Test Page prints, you know that the Unit-H1 is functional and that the connection between the Unit-H1 and the print engine is good. When you examine the Test Page, keep in mind that:

• All patches should be visible, even though they may be very faint in the 5% and 2% range.

• Each patch set should show uniform gradation from patch to patch as the tone lightens from 100% to 0%.

Poor image quality may indicate a need to calibrate the system or service the print engine.

6. Post the current Configuration page near the Unit-H1 for quick reference.

Users may need the information on this page which describes the current Setup configuration.

32

Verifying connection to the network

Verifying connection to the networkThe Unit-H1 provides twisted pair connectivity to an Ethernet network. Category 3, category 4, or category 5 unshielded twisted pair (UTP) network cable can be used for 10BaseT. Category 5 UTP cable must be used for 100BaseTX. See the following figure and procedure for where to connect and how to verify the network connection.

FIGURE T Unit-H1 network connector

DL DIAG

VIDEO

Unit-H1 connector panel

Network connector

33

Verifying connection to the network

TO CONNECT A TWISTED PAIR CABLE TO THE UNIT-H1

1. Shut down and power off the Unit-H1 before connecting the Unit-H1 to any network device (see “To shut down the Unit-H1 from the print engine LCD” on page 12).

2. Connect the network cable to the appropriate RJ-45 network connector on the Unit-H1 connector panel (see Figure T on page 33).

3. Configure Setup options.

It is the network administrator’s responsibility to configure Setup according to the network and user environment. Default settings in Setup may be adequate, although they may not be optimal, for the user’s environment. For setup information, refer the network administrator to Configuration and Setup, on the User Documentation CD.

4. After configuring Setup options, verify the network connection.

After the network connection has been made and the Unit-H1 has the correct Setup configuration and is Idle, the Unit-H1 should be available on the network.

The network administrator should perform any additional network Setup, verify the network connection, verify that the Unit-H1 appears in the list of printers, and print a few test documents from a networked computer that will use the Unit-H1. (For more information, see Configuration and Setup, on the User Documentation CD.)

34

System software

System softwareThe Unit-H1 system software is installed on the HDD at the factory. You must install system software if a more recent version is required, if you replace the HDD, or if you discover problems with the current system. To upgrade to a newer version of system software, you can install all system software over the LAN port or use a USB flash drive.

System software installation remindersKeep in mind the following when installing system software:

• Fonts—Installing system software deletes all fonts that the customer has installed on the Unit-H1. Only resident fonts will be restored during system software installation. To reinstall additional fonts, use Fiery Downloader.

To determine which additional fonts were downloaded to the Unit-H1, print the Fonts List before you format the HDD and again after you complete the system software installation. Any fonts not listed after installation must be reinstalled. For more information, see Utilities, on the User Documentation CD.

• Language—Screens for installing system software are always displayed in English, even if the print engine is configured for another language.

• Compatibility—The latest user software must be installed onto all computers that print to the Unit-H1. Using incompatible versions of the system and user software may result in system problems.

Installing system software over the network portThe System Software CDs (2) contain the system software and Fiery System Software Installer. To install system software using the LAN port on the Unit-H1, you need:

• For 100BaseTX—One Category 5 or higher Ethernet cross-over cable(4-pair/8-wire, short-length)

For 1000BaseT—One Category 5e or higher Ethernet cross-over cable

(4-pair/8-wire, short-length)

• A Windows XP/2000 computer with:

– A CD-ROM drive, built in or attached

– Support for 100BaseTX or 1000BaseT

35

System software

TO INSTALL SYSTEM SOFTWARE USING ETHERNET

1. Shut down the Unit-H1 and power off the print engine (see page 12).

2. Disconnect the customer’s LAN from the LAN port. Disconnect anything connected to the USB-A ports.

Do not disconnect the two interface cables between the print engine and the Unit-H1.

FIGURE U Disconnecting from the customer’s LAN

3. Connect an Ethernet cross-over cable to the LAN port and to a Windows XP/2000 PC.

FIGURE V Creating an isolated Ethernet network using a cross-over cable

Tip: To identify a cross-over cable, compare the connectors on the cable—the ribbon sequence at the ends of a cross-over cable are not identical. (The ends of normal cable have identical wiring.)

DL DIAG

VIDEO

LAN port

Print engine interface port

Print engine interface port

USB-A ports

DL DIAG

VIDEO

X

Windows 2000/XP PC

Ethernet cross-over cable

LAN port

To print engine

To print engine

36

System software

4. Power on the PC and insert System Software CD 1 into the PC CD-ROM drive.

5. Navigate to the CD-ROM drive and click the icon for the Installer.exe file if it does not start automatically.

6. If you are prompted to find the install.ini file, navigate to the top level of the CD-ROM drive. Select the install.ini file and click Open.

7. Click next at the Welcome screen. Read the Software License Agreement, click the “I Agree” checkbox if you wish to continue the installation process, and then click Next.

8. At the Connection Type screen, make sure Ethernet is selected. Click Next to advance to the Confirmation screen.

To avoid confusion, ignore the numbered steps and the graphics on this Confirmation screen. The graphics may not depict Unit-H1 hardware.

9. Flip the Unit-H1 service switches up to the service mode position (see Figure W).

FIGURE W Switches on the connector panel

After you finish installing system software, make sure to flip the service switches down to the normal position.

10. Power on the Unit-H1 using the print engine AC power switch and wait 10 seconds.

11. Click Next on the Confirmation screen on the PC.

DL DIAG

VIDEO

DL switches

Service position (up):

Normal position (down):

DL DIAG

1 2

DL DIAG

1 2

37

System software

12. At the Installation screen, click Next to commence installation. Wait while the contents of CD 1 are copied and installed.

NOTE: The progress is slow at first. For most computers, expect to wait approximately 25 minutes to complete—do not cancel.

If you do click Cancel, click Finish, power off the print engine, wait 10 seconds, and then repeat this procedure from the beginning. If the installation terminates abnormally, you may need to reboot the PC also. To avoid confusion, ignore the text and graphics on the cancel screen.

13. At the pop-up prompt to insert DISK 2, remove CD 1 and insert CD 2. Click Next. Wait while the contents of CD 2 are copied and installed (see the note above).

14. Click Next when the message is displayed that the installation has finished successfully.

15. Remove System Software CD 2 from the PC.

16. Power off the print engine.

17. Flip the service switches down to the normal position (see Figure W).

18. Disconnect the cross-over cable from the LAN port and the Windows XP/2000 PC.

FIGURE X Dismantling the isolated Ethernet network

19. Reconnect the LAN cable that you removed earlier to the Unit-H1 connector panel.

20. Power on the print engine and wait a few minutes.

21. At the Languages Setup screen, select the language you want to use, and then select OK. Wait a few minutes.

DL DIAG

VIDEO

XWindows 2000/XP PCLAN port

Ethernet cross-over cable

To print engine

To print engine

38

System software

22. If the Select Market Region screen is displayed, select the name of the region for the Unit-H1 and then select OK. Wait a few minutes.

The Select Market Region screen is displayed only if English was selected from the language selection screen.

NOTE: If you select English as the language, you must then select “UK” or “Other”. If you select UK, the default paper size is A4 and the time stamp is DD/MM/YY. If you select “Other” the default paper size is LT and the time stamp is MM/DD/YY.

23. A screen may appear briefly regarding print engine functions. See other documentation for details.

24. At the Setup screen, select Run Setup and select OK. Reenter the customer’s settings from the Configuration page that you printed earlier.

Enter settings for Server, Network, and Printer Setup, in that order. Ignore the settings not included on the Configuration page if it is more appropriate for the site administrator to set them. For more information, see Configuration and Setup, on the User Documentation CD.

25. After all setup options are configured, select Exit Setup from the Setup screen, and then press OK.

The Unit-H1 reboots with the updated system software and setup options.

26. Allow the Unit-H1 to reach Idle.

39

System software

Installing system software using a USB flash driveTo install system software using a USB flash drive attached to the Unit-H1, you need the following items:

• USB 2.0 flash drive [not provided] with 2 Gigabyte capacity and a data transfer LED

Not all USB 2.0 flash drives have been validated for use with the Unit-H1. If the one you are using does not work, try another brand.

• Any PC [not provided] with:

– Intel x86-compatible microprocessor

– CD-ROM drive, built in or attached

– Support for USB 2.0 (USB 1.1 may work but may be very slow)

– 256MB, minimum, memory capacity

• System Software CDs (2)

• USB Flash Tool CD

To install system software using a USB 2.0 flash drive, you must use a flash drive that has been prepared already. The procedures in this section are:

• “To prepare a USB flash drive”

• “To install system software using a prepared USB flash drive”

40

System software

TO PREPARE A USB FLASH DRIVE

NOTE: Make sure the boot priority on your PC is set to boot first from the CD-ROM drive.

To find out how to access/change the PC’s BIOS configuration, see the documentation that accompanies your PC. Typically, pressing a key during power up (such as F2 or DEL or F8) will access the BIOS configuration screen.

1. Power on the PC and as soon as the CD-ROM drive LED goes out, load the USB Flash Tool CD into the PC’s CD-ROM drive.

If you load the CD too late, the PC boots as usual. In that case, restart the PC so that the PC boots from the CD.

2. Allow the PC to boot from the CD (several minutes, depending on your PC).

Troubleshooting tips: If the PC fails to display the Flash Drive Setup screen within 30 minutes, make sure that the PC boot priority is set to boot first from the CD-ROM drive and make sure that no devices are connected to the USB-A ports. If the PC still fails to display the Flash Drive Setup screen, try another PC. It could be that your PC is not compatible with the boot program on the USB Flash Tool CD.

3. Follow the on-screen USB Flash Tool screen prompts. Other status screens may appear briefly but are not necessarily described here:

NOTE: To respond to a prompt use only the keyboard, not the mouse.

Screen prompt What you need to do:

1. Please plug in a USB flash drive and insert a valid product CD, and press OK.

The CD-ROM drive door may open and close automatically during this procedure. If it does not, manually open and close the drive door when removing/inserting a CD.

• Connect a USB flash drive to a USB-A port on the PC.

• Remove the USB Flash Tool CD.

• Insert the system software CD 1 and press Enter, then wait.

If the same screen prompt re-appears, just wait or press Enter again.

2. Total Number of CD: xContinue with flash drive setup?Yes No

• Select Yes.

3. Flash programming in progress. Please wait.

• Wait for the next prompt.

4. Copying [filename]...[Progress bar indicates %]


This task usually takes 5-10 minutes, but may take considerably longer, depending on your PC.

41

System software

Troubleshooting tip: If the LED on the USB flash drive fails to light when you connect the flash drive to the PC, do the following: power off the PC; remove and reinsert the USB flash drive into the PC; and verify that its LED turns on when the PC is turned on.

4. Label the prepared USB flash drive with identifying information.

For example, copy onto a label tag (1) the product name and (2) the system software version number that you find printed on the system software CD label. The USB flash drive is now prepared and can be used to install system software on the Unit-H1.

5. Please insert CD 2 and press OK. Remove CD 1, insert CD 2, and press Enter. If the same screen reappears, ignore it. It will disappear in approximately 10 seconds. Then follow the same sequence of prompts that appeared for CD 1.

6. Copying [filename]...[Progress bar indicates %]


This task usually takes 5-10 minutes, but may take considerably longer, depending on your PC.

The progress bar reaches 100%; the Flash drive LED stops flashing and eventually goes out; and the next prompt appears.

7. USB flash device is ready for installation. The device can be safely removed. OK

• Wait until the LED on the flash drive goes out completely. Wait another 30 seconds. Disconnect the flash drive from the USB-A port. Press Enter.

8. Do you want to program more USB flash drives? Yes No

• Select No unless you are preparing more than one USB flash drive.

9. System will shutdown. Yes No • Select Yes.

10. Processing complete. Please remove CD. Rebooting...

• Remove the system software CD.

The following prompt appears at the end of a list of status messages:

11. Please remove CD. Close cdrom drive and hit return.

• If you have not removed the CD yet, remove it now. Manually close the CDROM drive and press Enter.

12. Shutdown complete • Allow the PC to boot to Windows.

Screen prompt What you need to do:

42

System software

TO INSTALL SYSTEM SOFTWARE USING A PREPARED USB FLASH DRIVE

1. If your USB flash drive is not yet prepared, follow the procedure on page 41.

2. Power off the print engine using its AC power switch.

3. Make sure the following cables are attached to the Unit-H1:

• Interface cables (2) to the print engine

• Power cable to AC outlet

4. Attach the prepared USB flash drive to a USB Type A connector on the Unit-H1.

If dust covers are attached to the USB Type A connectors, remove one dust cover using needle-nose pliers.

NOTE: DO NOT move the service switches to the service position. Leave the switches in the position for normal operation (down).

DL DIAG

VIDEO

To LAN hubThis connection has no effect, therefore it can be attached or not.

To print engine

To print engine

To AC outlet

USB-A connectors

DL DIAG

VIDEO

USB Type A connector

Switches downDIAG LEDs

43

System software

5. Power on the print engine using its AC power switch.

6. Wait several minutes while the files are transferred (usually between 6 and 20 minutes, depending on the size of the system software).

The flash drive LED shows sporadic activity. The DIAG LEDs show random 2-digit hexadecimal numbers, including the digits 00 and FF.

When done, the flash drive LED goes off and stays off; the DIAG LEDs show FF and stay at FF.

7. Power off the print engine using its AC power switch.

Before you power off the print engine, wait a full 30 seconds to make sure that the flash drive LED stays off and that the DIAG LEDs stay at FF.

8. After the DIAG LEDs go out, wait at least 30 seconds and then remove the USB flash drive from the Unit-H1.

9. Power on the print engine using the AC power switch and allow the system to boot.

Wait approximately 5 minutes for the Printer tab on the main copier screen to become active.

10. Touch the Printer tab on the main copier screen and then touch the Printer Status/Settings key.

11. Immediately select a language when the Language Selection screen appears.

If the Language Selection screen disappears before you make a selection, you may need to recycle power on the print engine or, to change languages, repeat this entire procedure.

12. If the Select Market Region screen is displayed, select the name of the region for the Unit-H1, and then select OK.

This screen is displayed only if English was selected from the language selection screen.

13. At the keypad screen, enter the Administrator’s case-sensitive password: Fiery.1

14. At the Setup screen, reenter the customer’s settings from the Configuration page that you printed earlier.

Enter settings for Server, Network, and Printer Setup, in that order. Ignore the settings not included on the Configuration page if it is more appropriate for the site administrator to set them. For more information, see Configuration and Setup, on the User Documentation CD.

15. After all setup options are configured, select Exit Setup from the Setup screen, and then press OK.

The Unit-H1 reboots with the updated system software and setup options.

16. Allow the Unit-H1 to reach Idle.

If you have been given any patches (system update files) for this version of system software, you must install them now, according to the instructions provided with each patch.

44

Specifications

SpecificationsThe Unit-H1 has the following features.

Hardware features• 1.5GHz Intel Celeron Mobile Pentium (ICP-M) CPU

• 256MB memory, upgradeable to 512MB

• Hard disk drive, minimum 80GB

• Battery—3V manganese dioxide lithium coin cell (Panasonic CR2032 or equivalent)

Networking and connectivityThe Unit-H1 has the following networking features:

• Supports AppleTalk, TCP/IP, and IPX protocols simultaneously

• RJ-45 port for twisted pair (10/100/1000BaseT) network printing

• USB—two Type A ports

NOTE: For information about Unit-H1 user software, see the user documentation. The latest user software must be installed onto all computers that print to the Unit-H1. Using incompatible versions of the system and user software may result in system problems.

Safety and emissions complianceThe Unit-H1 has been certified to meet or surpass the following standards:

Safety approvals EMI/EMC approvals

EN60950-1 • FCC Class B

IEC60950-1 • VCCI Class B

UL60950-1 • EN55022 Class B

CAN/CSA-C22.2 60950-1 • EN55024

• AS/NZS 3548 Class B

• AS/NZS 4252.1

45

Troubleshooting

TroubleshootingThe following sections identify the sources of common problems that may occur with the Unit-H1 and suggest ways of correcting them.

NOTE: These sections do not attempt to provide troubleshooting information for attached computers such as PCs, for print engines, or for extensive networks. Refer problems in these areas to the appropriate service departments and network administrators.

The troubleshooting process is designed to eliminate the most obvious causes of failure before progressing to more complex issues. “Where problems occur” on page 47 gives an overview of the Unit-H1 components and indicates areas most likely to require troubleshooting.

• Try a phone check before you go to the customer site.

“Before you go to the customer site” on page 49 suggests areas you should check before making a service call to the customer site. With a phone call, you can find out if the problem is a simple operating failure or a failure caused by a network or configuration change. You can ask the customer to check for loose cables on the back of the print engine and loose connections at a power strip or outlet.

• Check for obvious causes of problems.

• Check network connections.

“Preliminary on-site checkout” on page 50 takes you through the initial visual checks you should make when you arrive at the customer site.

“Checking the network” on page 51 provides guidelines for checking the network connections between the print engine and the computers to which it is connected, as well as information on several printing problems.

Where problems occurThe Unit-H1 is a built-in print server for print engines, and it is generally part of a configuration like the one shown in Figure Y. Problems may occur in one of the following areas:

• The Unit-H1 or the print engine

• The interface between the Unit-H1 and the print engine

• The interface between the Unit-H1 and computers that print to it

47

Troubleshooting

FIGURE Y Unit-H1 functional diagram

CPU

Board

Power supply

External devices Print EngineUnit-H1 Assembly

Status

Network interface

PCI/MemoryController

Print

SDRAM

Networked computers

Flash Device

RTC/PCI-ISA

USB-A interface

Battery

Print EngineInterface

PCI Bus

SATA HDDPrint Engine

Status/Control Switch

Port 80 board

AC power

+5VDC

PC

DIAG interface

48

Troubleshooting

Before you go to the customer siteBefore you make a service call to a customer site, talk to the customer on the phone, and check the following items:

1. Does the print engine work?

If the print engine works, but the user cannot print the Unit-H1 Test Page, a service call is probably required.

2. Is the failure caused by a simple operating problem?

• Is there a printing problem?

• Does the Unit-H1 Test Page fail to print?

• Does the Unit-H1 fail to respond to a print command?

• Does printing seem to take a long time?

• Is print quality poor?

• Does the Unit-H1 fail to appear in the list of printers?

If the answer to any of these questions is yes, refer the customer to the user documentation.

If the customer has followed the corrective actions in the user documentation and has failed to solve the problem, be prepared to make a service call. Keep a log of the failures the customer has observed.

3. Has the customer made any network changes?

If network changes have occurred, request that the customer’s network administrator verify the Unit-H1 network requirements.

4. Is the user having printing problems with a particular image file?

If there are problems with files from particular applications, the user may be more successful using different print settings.

If your telephone call fails to solve the problem, proceed to the next phase, the preliminary on-site checkout.

49

Troubleshooting

Preliminary on-site checkoutYour goal in the preliminary on-site checkout is to eliminate obvious problems, such as loose or missing cables and connectors.

Checking connectionsSee “Checking connections” on page 7.

See other documentation for guidelines when disassembling, checking, and reassembling the print engine.

If all cables and connections look good and the problem still exists when the print engine is powered on, proceed to the next phase of troubleshooting.

50

Troubleshooting

Checking the networkPrinting problems may arise if the network hardware or software is not set up properly or does not match network settings on the Unit-H1. Problems may also arise when printing from a specific application or printing a particular file.

Most of these problems show up as printing problems and do not necessarily indicate a Unit-H1 malfunction. The customer’s network administrator can eliminate many printing problems without requiring you to make a service call. The network administrator deals with:

• Error conditions on the print engine

• Network connection problems that result in the print engine not appearing in the list of printers on the customer’s computers

NOTE: If the print engine does not appear in the list of printers on the network, there may be another device on the network with the same IP address.

• Conflicting network settings in Setup and on the customer’s computers

• Printing problems caused by inappropriate Setup options

• Application-specific printing errors caused by missing or incorrectly installed printer description files

Error messages and conditionsTo address specific error messages or conditions, refer to Table A. Use the table to locate the problem or symptom you want to fix and read about the possible causes. Then perform the suggested actions to solve the problem.

51

Troubleshooting

TABLE A Unit-H1 error messages and conditions

Symptom Possible cause Suggested action

DIAG 2-digit display codes (any other error codes are for factory use only)

FF • Unit-H1 is not booting Check external and internal connections and cables.

E3 • DIMM is missing Install or reseat the DIMM in DDR DIMM2.

00 • Unit-H1 has booted and is functioning correctly

No action required.

No power

Unit-H1 does not start up.

The Unit-H1 is not connected to print engine or print engine is OFF.

Make sure the print engine is on and connected to the Unit-H1.

Unit-H1 shuts down just before reaching Idle.

Engine ID mismatch: Chip in location U7201 is missing or the wrong chip.

Replace the Engine key chip. If replacing the motherboard, use the key chip from the old motherboard or order a spare (see page 12).

When print engine is turned on, the Unit-H1 does not start up: No fan noise.

• Faulty or missing connections/cables to the print engine.

• Faulty or missing connections/cables between the power outlet, power supply, and motherboard.

1. Make sure that the Unit-H1 is connected correctly to the print engine.

1. Make sure that the Unit-H1 is plugged in.

2. Make sure all cables are intact and that all connections are firmly in place between the power outlet, power supply, and motherboard.

3. If problem persists, replace the power supply.

Unit-H1 shuts down suddenly.

Enclosed fan or CPU fan stopped, causing automatic shutdown.

1. Replace enclosed fan (see page 24) or CPU cooling assembly (see page 23).

Network

Unable to connect to the network.

One of the following:

• Network cable or connectionis faulty.

• Network is faulty.

• System software is corrupted.

• Ethernet interface on the motherboard is faulty.

1. Check the cable connection to the Unit-H1 connector panel and the network. Make sure that the cable is the correct type (see page 31).

2. If the network cable is the correct type and is properly connected to the Unit-H1 connector panel, connect a new network cable to the Unit-H1 connector panel.

3. If the problem persists, have the network administrator check Network Setup.

4. If the problem persists, make sure that the network administrator has checked other devices on the network.

If other devices are not functioning, there could be a problem with the network.

5. If the problem persists, reinstall system software(see page 35).

Corrupt system software may cause the system to hang.

6. If the rest of the network is functioning properly and the problem persists, replace the motherboard (see page 12).

52

Troubleshooting

Date and Time

Date and Time is lost on Configuration page (or other print pages)

• Battery on the motherboard does not have proper electrical contact with the battery socket.

• Battery is dead.

Check the battery for proper installation and/or replace the battery (see page 22).

Printing

NOTE: Intermittent print quality problems are difficult to trace. Before you try to troubleshoot print quality problems, print the Configuration page to make sure that the print engine itself does not need servicing or adjusting. For instructions on printing the Configuration page, see page 31.

Configuration page fails to print.

The print engine is not ready to print. Make sure that the print engine is powered on and ready to print.

There is a problem with the connection between the Unit-H1 and the print engine.

1. Check again that the print engine interface cables are present and properly connected to the Unit-H1 and the print engine (see page 8).

2. If the problem persists, power off/on the print engine.

3. If the problem persists, replace the print engine interface cables (see page 8).

4. If the problem persists, you may need to service the print engine.

5. If the problem persists, you may need to replace the motherboard.

Unit-H1 appears on the list of printers on the customer’s workstation, but certain jobs do not print.

A PostScript error. Make sure Print to PostScript Error in Setup is set to Yes. Check for error messages on the Unit-H1 output.

An application problem. 1. Try printing a job from a different application to determine if the problem is associated with a particular application.

2. Make sure that the connection between the Unit-H1 and the workstation is working by downloading a Test Page from the workstation, or by printing a simple file such as a text file.

3. Resend the problem file.

TABLE A Unit-H1 error messages and conditions (Continued)


53

Troubleshooting

A print job stalls or stops after one or a few pages.

One of the following:

• A PostScript or application error.

• System software is corrupted.

1. Cancel the Unit-H1 print job.

2. If this fails to clear the problem, reboot the Unit-H1.

3. If the problem persists, select Clear Server.

4. If the problem persists, reinstall system software(see page 35).

Corrupt system software may cause the system to hangat this screen.

Print quality is poor. One of the following:

• A file or application problem.

1. Print the Unit-H1 Configuration page (see page 31).

2. If the quality of the Configuration page is good, the error condition may be caused by a file or an application problem.

3. Make sure that the appropriate printer description file is installed. See the user documentation for a list of printer files.

• A missing or outdated printerdescription file.

• The application cannot find the appropriate printer description file.

If the user can print the Unit-H1 Test Page but cannot print a job from a computer on the network, make sure the network administrator has:

• Checked all components of the network, including cables, connectors, terminators, network adapter boards, and network drivers.

• Activated the network and used it to communicate with other printers.

• Checked the corrective actions listed in the user documentation.

• Confirmed that the applicable network settings in Setup (such as AppleTalk zone, IP address, Subnet mask, and Gateway address) match the settings used in the network.

NOTE: EPS file generation is not completely standardized among applications. Some users may encounter problems while printing certain EPS files.

TABLE A Unit-H1 error messages and conditions (Continued)


54

Troubleshooting

Printing to the Unit-H1If the customer can print the Unit-H1 Test Page but cannot print a job from a computer on the network, you may have to make a service call. However, first make sure the network administrator has done the following:

• Checked all components of the network, including cables, connectors, terminators, network adapter boards, and network drivers.

• Activated the network and used it to communicate with other printers.

• Confirmed that the applicable network settings in Setup (such as AppleTalk zone, IP address, subnet mask, and gateway address) match the settings used in the network.

When you make a service call, check the Unit-H1 faceplate to make sure that the appropriate network connection is in place. Print quality problems are difficult to trace. Before you try to troubleshoot print quality problems, print a Test Page to make sure that the print engine does not need servicing or adjusting. Also, make sure the correct paper is being used in the print engine.

NOTE: EPS file generation is not completely standardized among applications. Some users may encounter problems while printing certain EPS files.

If the printer does not print

The following table lists possible causes and solutions when the printer does not print.

TABLE B Causes and solutions when printer does not print

Possible Cause Solution

Is the power on? • Turn on the print engine.

Are the two print engine interface connectors properly connected?

• Make sure print engine interface connector is properly connected to the print engine.

Is the specified paper loaded? • Load the specified paper in any of the input trays.

Can you print a “Test Page” from the printer driver?

• If you cannot, the print engine may be out of order. Contact your authorized service support center.

55

Troubleshooting

Other printing problems

The following table lists other printing problems and what to do about them.

TABLE C Other printing problems

Problem Action

An image is printed on the reverse side of the paper.

• Reload the paper in the paper tray upside down.

Multiple pages are fed through the print engine at once.

• Remove all the pages from the paper tray and fan them gently before reloading.

Paper misfeeds occur frequently. • Check the paper size settings. Use the recommended paper. Avoid using curled, folded, wrinkled, perforated, or glossy paper.

It takes too long to complete the print job.

• The data is so large or complex that it takes additional time to process. Look for indicators on the print engine that data is being processed and give it time to finish.

56

Index
Numerics10/100/1000BaseT 33
Bbattery 22, 45, 53BIOS

motherboard 9PC 41

Ccables

checking 50HDD 30

CD, System Software 35checking

cables 50network connections 51

Configuration page 31connecting

to the HDD 31to the network 33

connector panel 8connectors, power 11

Ddamage, reporting 3date and time 53DIAG LEDs 8, 11, 27, 43, 44, 52DIMM 6, 19download (DL) switches 6, 8, 9

EEMI approvals 45ESD precautions 3, 14, 16, 18

Hhard disk drive

proper handling 28removal 26, 30system software 28

IIP address 3

Kkey chip 21, 52

LLAN (local area network) 3LAN port 43LEDs 6, 8

MMAC chip set 21

Nnetwork connections 51networks

connecting to 33supported 45

PPort 80 board 27power cables 11power supply 25precautions 14, 16, 18printing

problems 55Test Page 32

Ssafety approvals 45service switches 43system software, installing 35

TTest Page 31

UU5060 21U530 9U7201 21, 52U7701 21USB flash tool CD 41

I-1

imagepass-h1, color network printer unit-h1 service guide (2)

Documents

efi product

efi software software

fiery logo

fiery spark

fiery prints

fiery link

fiery driven logo

product documentation