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imageRUNNER ADVANCE C350iF/C250iF Series Service Guide

imageRUNNER ADVANCE C350iF/C250iF Series Service Guide July 2014

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Published byCanon U.S.A., Inc.One Canon ParkMelville, NY 11747-33361-800-OK-CANONE-Mail: [email protected]

Canon U.S.A. Homepage: http://www.usa.canon.comCanon U.S.A. Internet e-Support Center Web site: http://www.support.cusa.canon.comCanon U.S.A. ISG Central Web site: http://www.isgcentral.cusa.canon.comCanon Network Access (CNA) Web site: http://www.cna.cusa.canon.com

Distributed in the United States by Canon U.S.A., Inc.

IMPORTANT

THIS SERVICE GUIDE INCLUDES THE INFORMATION RELATING TO THE imageRUNNERADVANCE C350iF/C250iF.

SPECIFICATIONS AND OTHER INFORMATION CONTAINED HEREIN MAY VARY SLIGHTLY FROMACTUAL DEVICE VALUES OR THOSE FOUND IN ADVERTISING AND OTHER PRINTED MATTER.

USE OF THIS SERVICE GUIDE SHOULD BE STRICTLY SUPERVISED TO AVOID DISCLOSURE OFCONFIDENTIAL INFORMATION.

ALL PRICES LISTED ARE SUBJECT TO CHANGE WITHOUT NOTICE.

PART NUMBERS LISTED MAY BE CHANGED WITHOUT NOTICE TO REFLECT ENGINEERINGREVISIONS.

REVISION HISTORY

Revision Date Sections Details

— July 2014 AllRelease of the imageRUNNER ADVANCE C350iF/C250iFSeries Service Guide.

http://www.usa.canon.com/

http://www.support.cusa.canon.com/

http://www.isgcentral.cusa.canon.com/

http://www.cna.cusa.canon.com/

mailto:[email protected]



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COPYRIGHTS AND TRADEMARKS

This Service Guide is the property of Canon U.S.A., Inc.© Canon U.S.A., Inc. 2014. All rights reserved.

Canon, imageRUNNER, and Always Ask for Canon Genuine Toner, Parts & Supplies are registered trademarks ofCanon Inc. imageWARE is a registered trademark of Canon U.S.A., Inc.

All other company names and product names may be trademarks or registered trademarks of their respectiveowners, and are hereby acknowledged.

LEGAL NOTICES

The information contained in this Service Guide constitutes confidential information of Canon U.S.A., Inc.

Pursuant to the authorized Service Agreement with Canon U.S.A., Inc., this Service Guide is solely for referencepurposes and may be used only by an authorized Service Provider of Canon U.S.A., Inc. No part of this ServiceGuide may be reproduced or transmitted in any form by any means, electronic or mechanical, for any purposewithout the prior written consent of Canon U.S.A., Inc., except as expressly permitted herein.

Pursuant to the authorized Service Agreement with Canon U.S.A., Inc., the Service Provider agrees to indemnifyCanon U.S.A., Inc. and to hold it harmless from and against any and all claims arising out of Service Provider’spossession, use, or misuse of this Service Guide.

As an authorized Canon dealership for the imageRUNNER ADVANCE C350iF/C250iF Series, you agree that theimageRUNNER ADVANCE C350iF/C250iF Series and its related hardware/software accessories will not be exportedfrom the United States except in strict accordance with the Export Administration Regulations of the U.S. Departmentof Commerce and other U.S. laws and regulations controlling exports from the United States.

Canon U.S.A., Inc. from time to time updates this online Service Guide and may modify the information and/orspecifications contained in it at any time without notice. Additionally, all prices and availability dates listed herein aresubject to change without notice. The latest version is available online at the ISG Central and e-Support Web sitesnoted above. Please make certain that you are using the latest version. Specimens of Web pages included hereinare for illustration purposes only.

DISCLAIMER

NEITHER CANON NOR ITS SUPPLIERS NOR ANY AUTHORIZED SERVICE PROVIDER SHALL BE LIABLE FORPERSONAL INJURY OR PROPERTY DAMAGE (UNLESS CAUSED SOLELY AND DIRECTLY BY THENEGLIGENCE OF CANON OR ANY AUTHORIZED SERVICE PROVIDER), LOSS OF REVENUE OR PROFIT,FAILURE TO REALIZE SAVINGS OR OTHER BENEFITS, EXPENDITURES FOR SUBSTITUTE EQUIPMENT ORSERVICES, LOSS OR CORRUPTION OF DATA, INCLUDING, WITHOUT LIMITATION, DATA STORED ON THEPRODUCT’S OPTIONAL HARD DISK DRIVE, STORAGE CHARGES OR OTHER SPECIAL, INCIDENTAL ORCONSEQUENTIAL DAMAGES CAUSED BY THE USE, MISUSE OR INABILITY TO USE THE PRODUCT,REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM IS BASED AND EVEN IF CANON OR ITSSUPPLIERS OR ANY AUTHORIZED SERVICE PROVIDER HAS BEEN ADVISED OF THE POSSIBILITY OFSUCH DAMAGES. NOR SHALL RECOVERY OF ANY KIND AGAINST CANON OR ITS SUPPLIERS OR ANYAUTHORIZED SERVICE PROVIDER BE GREATER IN AMOUNT THAN THE PURCHASE PRICE OF THEPRODUCT CAUSING THE ALLEGED DAMAGE. WITHOUT LIMITING THE FOREGOING, THE PURCHASERASSUMES ALL RISKS AND LIABILITY FOR LOSS, DAMAGE OR INJURY TO PERSONS AND THE PROPERTYOF THE PURCHASER OR OTHERS ARISING OUT OF THE POSSESSION, USE, MISUSE, OR INABILITY TOUSE THE PRODUCT NOT CAUSED SOLELY AND DIRECTLY BY THE NEGLIGENCE OF CANON OR ANYAUTHORIZED SERVICE PROVIDER.



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Contents

I. Product Overview and Configuration --------------------------------------------------------------- 1A. Overview ------------------------------------------------------------------------------------------------------------- 1

B. Features -------------------------------------------------------------------------------------------------------------- 2

C. Main Unit Box Contents ----------------------------------------------------------------------------------------- 5

D. Configuration ------------------------------------------------------------------------------------------------------- 6

II. Hardware Accessory Options------------------------------------------------------------------------ 12A. Cassette Feeding Unit-AG1------------------------------------------------------------------------------------12

B. Cassette Feeding Unit-AH1------------------------------------------------------------------------------------12

C. FL Cassette-AT1 --------------------------------------------------------------------------------------------------12

D. Staple Finisher-S1------------------------------------------------------------------------------------------------13

E. Copy Card Reader-F1 -------------------------------------------------------------------------------------------13

F. IC Card Reader Box-A1 -----------------------------------------------------------------------------------------13

III. System Options------------------------------------------------------------------------------------------- 14A. Copy and Print Options-----------------------------------------------------------------------------------------14

1. Barcode Printing Kit-D1 -------------------------------------------------------------------------------------142. Direct Print Kit (for PDF/XPS)-H1-------------------------------------------------------------------------143. PCL International Font Set-B1 -----------------------------------------------------------------------------144. Secure Watermark-B1---------------------------------------------------------------------------------------14

B. Universal Send Options ----------------------------------------------------------------------------------------151. Universal Send Trace & Smooth PDF Kit-A1 ----------------------------------------------------------152. Universal Send Security Feature Set-D1----------------------------------------------------------------153. Universal Send Digital User Signature Kit-C1----------------------------------------------------------15

C. Connectivity Option ---------------------------------------------------------------------------------------------151. Web Access Software-H1 ----------------------------------------------------------------------------------15

D. Data Security Options-------------------------------------------------------------------------------------------161. Encrypted Secure Print-D1 ---------------------------------------------------------------------------------162. HDD Data Encryption Kit-C6 -------------------------------------------------------------------------------163. iR-ADV Security Kit-J1 for IEEE 2600.1 Common Criteria Certification Set (Available after

Launch)----------------------------------------------------------------------------------------------------------16

E. Accessibility Options--------------------------------------------------------------------------------------------161. ADF Access Handle-A1 -------------------------------------------------------------------------------------162. Braille Label Kit-F1 -------------------------------------------------------------------------------------------16

IV. Document Storage Capabilities --------------------------------------------------------------------- 17A. Advanced Box Client --------------------------------------------------------------------------------------------17

B. Network --------------------------------------------------------------------------------------------------------------18

C. Memory Media -----------------------------------------------------------------------------------------------------18



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V. Security Features ---------------------------------------------------------------------------------------- 19A. Device Authentication-------------------------------------------------------------------------------------------19

1. Department ID Management -------------------------------------------------------------------------------192. SSO-H -----------------------------------------------------------------------------------------------------------20

B. Data Security-------------------------------------------------------------------------------------------------------211. Initialize All Data/Settings Function -----------------------------------------------------------------------212. HDD Data Erase Kit ------------------------------------------------------------------------------------------223. TPM (Trusted Platform Module)---------------------------------------------------------------------------234. HDD Data Encryption Kit ------------------------------------------------------------------------------------245. HDD Data Erase Scheduler --------------------------------------------------------------------------------24

C. Document Security-----------------------------------------------------------------------------------------------251. PDF Visible Digital Signature ------------------------------------------------------------------------------252. Adobe LiveCycle Rights Management ES Server Integration--------------------------------------25

D. Network Security -------------------------------------------------------------------------------------------------261. IPSec ------------------------------------------------------------------------------------------------------------262. Filtering by Port Number ------------------------------------------------------------------------------------263. Wireless Security and Authentication --------------------------------------------------------------------264. Network Port and Application Access Control ---------------------------------------------------------26

VI. Software Solutions -------------------------------------------------------------------------------------- 27A. Document Management and Binding Software---------------------------------------------------------27

1. imageRUNNER ADVANCE Desktop---------------------------------------------------------------------272. imageRUNNER ADVANCE Quick Printing Tool-------------------------------------------------------273. imageWARE Document Server ---------------------------------------------------------------------------274. imageWARE Scan Manager DS --------------------------------------------------------------------------285. eCopy PDF Pro Office ---------------------------------------------------------------------------------------28

B. Scan Management Software ----------------------------------------------------------------------------------281. Workflow Composer and Connectors--------------------------------------------------------------------282. Authorized Send-----------------------------------------------------------------------------------------------283. uniFLOW (Scanning)-----------------------------------------------------------------------------------------284. Cloud Portal for imageRUNNER ADVANCE -----------------------------------------------------------295. eCopy ShareScan --------------------------------------------------------------------------------------------29

C. Print/Output Management Software ------------------------------------------------------------------------301. Direct Print & Scan for Mobile------------------------------------------------------------------------------302. uniFLOW--------------------------------------------------------------------------------------------------------303. AA-PRINT (Advanced Anywhere Print)------------------------------------------------------------------304. EFI PrintMe-----------------------------------------------------------------------------------------------------30

D. Device Security and Management Software -------------------------------------------------------------311. AA-PROX (Advanced Authentication – Proximity Card)---------------------------------------------312. uniFLOW Device Security & Management -------------------------------------------------------------313. uniFLOW Serverless Secure Print------------------------------------------------------------------------314. imageWARE Enterprise Management Console and Plug-ins--------------------------------------315. imageWARE Secure Audit Manager Express ---------------------------------------------------------326. MEAP Web-----------------------------------------------------------------------------------------------------327. MDS Cloud -----------------------------------------------------------------------------------------------------32

E. Business Workflow Software---------------------------------------------------------------------------------321. Forms and Print Services for Salesforce----------------------------------------------------------------322. Canon Enterprise Imaging Platform ----------------------------------------------------------------------32

VII. Dealer Sales/Service Authorization ---------------------------------------------------------------- 33



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VIII. Educational Training------------------------------------------------------------------------------------ 33A. Training Program Overview-----------------------------------------------------------------------------------33

B. Prerequisites -------------------------------------------------------------------------------------------------------33

C. Certification --------------------------------------------------------------------------------------------------------33

D. Who Should Attend ----------------------------------------------------------------------------------------------34

E. Course Format-----------------------------------------------------------------------------------------------------34

F. Training Facilities ------------------------------------------------------------------------------------------------34

G. Course Equipment -----------------------------------------------------------------------------------------------34

H. Service Materials -------------------------------------------------------------------------------------------------34

IX. Servicing Notes------------------------------------------------------------------------------------------- 35A. Power and Plug Requirements-------------------------------------------------------------------------------35

B. Installation Space Requirements----------------------------------------------------------------------------37

C. Estimated Installation Times----------------------------------------------------------------------------------39

D. Remote Support Services--------------------------------------------------------------------------------------401. imageWARE Remote ----------------------------------------------------------------------------------------402. Content Delivery System ------------------------------------------------------------------------------------40

E. Serviceability-------------------------------------------------------------------------------------------------------43

F. Less Maintenance Strategy -----------------------------------------------------------------------------------44

G. Less Maintenance for Service Cost and Downtime Reduction ------------------------------------441. Installation/Parts Replacement by Nontechnical Staff Option--------------------------------------452. Remote Support-----------------------------------------------------------------------------------------------54

H. Device Configuration Management-------------------------------------------------------------------------561. DCM (Device Configuration Manager)-------------------------------------------------------------------562. Device Migration Navigator ---------------------------------------------------------------------------------56

I. LMS (License Management System) -----------------------------------------------------------------------57

J. Content Delivery System Web Site -------------------------------------------------------------------------58

K. Recommended System Engineer Requirements -------------------------------------------------------59

L. Firmware Upgrades Using the Service Support Tool -------------------------------------------------60

M. Computer Requirements for Downloading Firmware-------------------------------------------------61

N. Hard Disk Drive Handling --------------------------------------------------------------------------------------61

O. Special Tools, Solvents and Oils ----------------------------------------------------------------------------62

P. Consumables ------------------------------------------------------------------------------------------------------63

Q. Consumable Parts------------------------------------------------------------------------------------------------65

R. Periodically Replaced Parts -----------------------------------------------------------------------------------66

S. High-Durability Replacement Parts -------------------------------------------------------------------------66

T. Periodic Maintenance -------------------------------------------------------------------------------------------67

U. Counters-------------------------------------------------------------------------------------------------------------68

V. MEAP Counter -----------------------------------------------------------------------------------------------------69

X. Suggested End-User Customer Service Offerings-------------------------------------------- 70A. Monthly Copy/Print Volume -----------------------------------------------------------------------------------70

B. Limited Warranty Support -------------------------------------------------------------------------------------701. End-User Limited Warranty Conditions------------------------------------------------------------------702. GPR-51 Drum Unit Limited Warranty --------------------------------------------------------------------703. Flat-Rate Program --------------------------------------------------------------------------------------------714. Warranty Parts for Repair-----------------------------------------------------------------------------------735. e-Tag-------------------------------------------------------------------------------------------------------------756. Online Limited Warranty Credit Inquiry ------------------------------------------------------------------77



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XI. Product Technical Support Offerings ------------------------------------------------------------- 81A. Dealer Support Requirements--------------------------------------------------------------------------------81

B. Canon USA Support Offerings -------------------------------------------------------------------------------821. Canon USA Technical Support Center ------------------------------------------------------------------822. NAVI -------------------------------------------------------------------------------------------------------------843. Internet Support -----------------------------------------------------------------------------------------------88

XII. Appendix---------------------------------------------------------------------------------------------------- 92A. Specifications------------------------------------------------------------------------------------------------------92

B. Main Unit Limited Warranty --------------------------------------------------------------------------------- 100

C. List of Tables----------------------------------------------------------------------------------------------------- 101

D. List of Figures --------------------------------------------------------------------------------------------------- 102



Page 1

I. Product Overview and Configuration

A. Overview

The Canon imageRUNNER ADVANCE C350iF/C250iF Series is the first LTR(A4) color MFP (Multi-Function Printer) series. These machines bring thefollowing capabilities to users in a mid-volume, small, or remote officeenvironment:

Print in speeds of up to 36 ppm (pages per minute) (imageRUNNERADVANCE C350iF) and up to 26 ppm (imageRUNNER ADVANCEC250iF) in B&W (black-and-white) and color using letter-sized (LTR)paper.

Standard automatic duplexing document feeder with a 50-sheet capacity(LTR (20 lb bond (80 g/m2))).

A 7” full-color WVGA LCD display (640 x 480 pixels), tilting control panel. A maximum paper size of 8 1/2” x 14” (LGL) is supported. Multiple paper

sources, including optional cassette modules, can hold up to 2,300 sheetsof paper.

Prints in 600 x 600 dpi at the engine’s rated speed. Standard HDD (Hard Disk Drive) Data Erase feature. Inter-device link functionality enables imageRUNNER ADVANCE

C350iF/C250iF machines with a network connection to connect to otherimageRUNNER ADVANCE host models with an Advanced Box. Thisenables the imageRUNNER ADVANCE C350iF/C250iF machine to act asa client, and share the Scan to and Print functions from the Advanced Boxof the host imageRUNNER ADVANCE machine. Client imageRUNNERADVANCE C350iF/C250iF Series machines can also share remoteaddress books.

RAPID Fusing Technology enables quick warm up times and first copyoutput times.

MEAP (Multifunctional Embedded Application Platform) enabled, whichallows the development of custom applications to run alongside nativefunctions, such as Copy and Scan and Store.

Standard Universal Send and UFR II, PCL5c/6, and Adobe PS printing. Standard USB memory support. Use the USB memory port to scan to or

print from a USB memory stick. OPC drum technology improves longevity, which results in lower operating

costs and reduced downtime. All imageRUNNER ADVANCE C350iF/C250iF Series machines are

EPEAT (Electronic Product Environmental Assessment Tool) qualified. “Less-Maintenance” design – Some customers are able to replace a few

components that require regular replacement. The ability to activate optional software products via the LMS (License

Management System). Refer to the LMS section herein for further details.



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B. Features

The imageRUNNER ADVANCE C350iF/C250iF Series machines offer thefollowing system, performance, and environmental features:

Advanced imageCHIP System Architecture – A dual CPU design forimage processing, and maintains concurrent UI and network connectionresponses.

Enhanced user authentication capabilities. OOXML Scan to PowerPoint support with enhanced authentication for

Send. Quick startup for better productivity. Energy Saver LED key and improved handling of originals. Remote/Auto Shutdown and Weekly Shutdown Timer support. Toner signal alarm (pre-toner low alarm and toner bottle count up alarm). Faster firmware upgrade time with the Parallel Update feature. Ability to duplicate the same settings on one machine, and then install

these settings on multiple other machines. Use of a temporary data storage function by making a backup in the

Service mode.



Page 3

Table 1 - imageRUNNER ADVANCE C350iF/C250iF Series Comparison

FeatureimageRUNNER ADVANCE

C350iF C250iF

Copy/Print Speed (ppm) (LTR and Clr/B&W) Up to 36 Up to 26

Optimum Copy/Print Volume (impressions) Approximately 1,000 to 10,000

Scan Speed(LTR, 300 dpi,B&W/Color)

Simplex Approximately 36 ipm/36 ipm Approximately 26 ipm/26 ipm

Duplex Approximately 11 ipm/11 ipm Approximately 9 ipm/9 ipm

Scan Speed(LTR, 600 dpi,B&W/Color)

Simplex Approximately 23 ipm/ 23 ipm Approximately 7 ipm/7 ipm

Duplex Approximately 9 ipm/9 ipm Approximately 7 ipm/7 ipm

Automatic Document Feeder Standard

Feeder Capacity Up to 50 sheets (LTR (20 lb bond (80 g/m²)))

ResolutionReading Up to 600 x 600 dpi

Writing Up to 600 x 600 dpi

Maximum Paper Size 8 1/2” x 14” (LGL)

Maximum Paper WeightPaper Drawer Approximately 60 lb cover (163 g/m²)

MultipurposeTray

Approximately 80 lb cover (220 g/m²)

Paper Capacity(20 lb bond (80 g/m2))

Standard Up to 550 sheet paper cassette, 100 sheet stack bypass

Optional Up to 3 paper cassettes x 550 sheets each

Maximum Up to 2,300 sheets

Multiple Copies 1 to 999 sheets

Printer Memory 2 GB

Hard Disk Drive1 Approximately 160 GB (80 GB is used)

Warm Up Time(at a room temp. of 68°F(20°C))2

From Power ON3 Approximately 34 seconds

From SleepMode

Approximately 10 seconds

From the QuickStartup Settingsfor Main PowerMode4


FCOT (First CopyOutput Time)

Full Color Approximately 7.4 seconds Approximately 10.5 secondsB&W Approximately 5.9 seconds Approximately 8.4 seconds

Power Consumption

Maximum Approximately 1.5 kW

In the SleepMode

Approximately 1 W

Quick StartupSettings for MainPower Mode is‘Off’

Approximately 0.1 W

Quick StartupSettings for MainPower Mode is‘On’

Approximately 0.5 W

Power Requirements 120V AC, 60 Hz, 6.9 A

Plug Type NEMA 5-15P

1 The HDD capacity is subject to change in a future release.2 Activation time may vary, depending on the environment and conditions under which the machine is used.3 The Quick Startup Settings for Main Power mode is set to ‘Off’.4 Even if the Quick Startup Settings for Main Power mode is set to ‘On’, the Warm-Up time may be longer, depending on the

conditions under which the machine is used.



Page 4

Table 1 – imageRUNNER ADVANCE C350iF/C250iF Series ComparisonContinued

FeatureimageRUNNER ADVANCE

C350iF C250iF

Toner Yield (at 5%Coverage (LTR))

Black Approximately 19,000 pages

Color (CMY) Approximately 21,500 pages

Drum Yield (LTR)Black5 Approximately 37,200 pages

Color (CMY)5 Approximately 31,500 pages

Copy Standard

Store

Mail Box Not Available

Advanced Box As a Client Only

Memory MediaSupport

Standard (USB)

Print

UFR II Standard

PCL5c/6 Standard

Direct PrintStandard (PDF, JPEG, TIFF)

Optional (XPS) with the Direct Print Kit (for PDF/XPS)-H1

Adobe PS(PostScript)

Standard

imagePASS(External)

Not Available

Send

Color UniversalSend

Standard

Scan toUSB/Print fromUSB

Standard

SearchablePDF

Standard

PDF SecurityFeature Set

Optional6

PDF DigitalUser Signature

Optional

Network Standard Ethernet 10/100/1000Base-TX

Remote UI Standard

MEAP/MEAP Web Capability Standard

AMS (Access Management System) Standard

5 Based on an average monthly copy/print volume of 2,500 sheets, LTR size paper, and a 30% color ratio.6 Includes Digital Device Signature (PDF/XPS) and Encrypted PDF modes.



Page 5

C. Main Unit Box Contents

Note: The box contents shown below are for reference purposes only, andare subject to change without notice.

Table 2 – imageRUNNER ADVANCE C350iF/C250iF Series Box Contents

ContentsimageRUNNER ADVANCE

C350iF C250iF

Main Unit

Quick Operation Guide

Starter Guide

e-Manual

Notice for Machine Carrying

Notice Regarding Envelopes

Power Cord

Modular Cable

Service Book Holder

Envelope Feeder Attachment

Glass Cleaning Sheet, StorageBox, and Double-Sided Tape

Paper Size Labels

Precaution Labels



Page 6

D. Configuration

Note: All configurations shown are for reference purposes only, and aresubject to change without notice. Please refer to the Dealer Price List on theISG Central Web site for the most up-to-date item numbers.

Table 3 – Configuration

ItemPart

Number7

imageRUNNER ADVANCE C350iF with the optional Cassette Feeding Unit-AH1

imageRUNNER ADVANCE C350iF8

8456B003AA

imageRUNNER ADVANCE C250iF8

8457B003AA

7 Part numbers are subject to change without notice.8 Ships standard with Duplexing Automatic Document Feeder, Fax, UFR II, PCL, and Genuine Adobe PS3 printing, Color

Universal Send with OCR and OOXML (PowerPoint), one 550-sheet paper cassette, 100-sheet multipurpose tray, 2 GB RAM,160 GB HDD (80 GB used space), drum units pre-installed, 1,000Base-T/100Base-TX/10Base-T and USB 2.0 connectivity,Secure Data Erase, IPSec, Access Management System, and Remote Operator’s Software Kit.



Page 7

Table 4 – Hardware Accessories

ItemPart

Number7

Cassette Feeding Unit-AG19, 10

8458B003AA

Cassette Feeding Unit-AH111, 10

8459B003AA

FL Cassette-AT112

8460B001AA

Staple Finisher-S113

8461B001AA

USB Keyboard (Cherry)14

1266V426

Universal Keyboard Stand-A1 2212V477

Card Reader Assembly for Universal Keyboard Stand15

2212V478

Copy Card Reader-F116, 17

4784B001AA

Copy Card Reader Attachment Kit-B4 3684B004AA

Canon Card Set-A1 (1-30) 4781B001AA






IC Card Reader Box-A117 6866B001AA

ADF Access Handle-A1 1095B001AA

Braille Label Kit-F1 7518A004AA

Convenience Stapler-B118 1727V838

Cassette Heater Unit-39 8462B004AA

7 Part numbers are subject to change without notice.

9 Adds one additional 550-sheet cassette and a wheeled stand. The total paper capacity becomes approximately 1,200 sheets(550 x 2 + 100 sheet multipurpose tray).

10 The optional Cassette Feeding Unit-AG1 and Cassette Feeding Unit-AH1 cannot be used at the same time.11 Adds three additional 550-sheet cassettes and a wheeled stand. The total paper capacity becomes approximately 2,300

sheets (550 x 4 + 100 sheet multipurpose tray).12 Universal replacement cassette for Paper Drawers 1, 2, 3, and 4 (550-sheet capacity).13 Cannot be used with the optional IC Card Reader Box-A1.14 When installing the USB Keyboard, it is recommended to install the Universal Keyboard Stand-A1.15 Attaches to the Universal Keyboard Stand-A1 for card reader authentication.16 Requires the Copy Card Reader Attachment Kit-B4.17 The Copy Card Reader-F1 and IC Card Reader Box-A1 cannot be installed at the same time.18 A standalone stapler that corner or double staples up to 50 sheets.



Page 8

Table 5 – System Accessories

ItemBox PartNumber

7 eLAN Number19

PCL International Font Set-B1 6919B001AC -

Direct Print Kit (for PDF/XPS)-H120

,21 - 3674B004AA

Encrypted Secure Print Software-D1 - 1337B011AA

Secure Watermark-B1 - 1082B010AA

Barcode Printing Kit-D1 - 3999B004AA

Web Access Software-H1 - 2738B007AA

Universal Send Trace & Smooth PDF Kit-A120 - 8581B002AA

Universal Send Security Feature Set-D120 - 3406B006AA

Universal Send Digital User Signature Kit-C122 - 1326B013AA

Document Scan Lock Kit-B1 3840B007AA -

HDD Data Encryption Kit-C6 6872B001AA -

iR ADV Security Kit-J1 for IEEE 2600.1 Common CriteriaCertification Set

23, 24 8467B002AA -

Silex Wireless Bridge SX-4600WAN 8034B003AA -

Copy Control Interface Kit-A1 3726B001AA -


19 The eLAN (Electronic License Access Number) is delivered via the CNA (Canon Network Access) Web site.20 Contains multiple options. Current (tangible) item requires multiple LANs to generate multiple license keys for activation. New

eLAN (intangible) item utilizes a single eLAN to generate multiple license keys or files for activation.21 Used to enable XPS direct printing only. PDF direct printing is provided as standard via Adobe PS3 printing.22 SSO-H settings must be enabled.23 Includes the HDD Data Encryption Kit-C6. Specified configurations and settings need to be applied to the device to achieve

and maintain IEEE 2600.1 Common Criteria Certification. Cannot be used with the Direct Printer Kit (for PDF/XPS)-H1 or WebAccess Software-H1.

24 Available after launch.



Page 9

Table 6 – Integrated and imageRUNNER ADVANCE Solutions

ItemBox PartNumber

7 eLAN Number19

HDD Data Erase Scheduler V2.3 - 4164BM02AA

HDD Data Erase Scheduler V2.3 NFR - 4164BM03AA

AA-PROX V2.6 1L (Software Only)25, 26 - 4164BM05AA

AA-PROX V2.6 NFR 1L (Software Only)25, 26 - 4164BM06AA

Authorized Send Kit V5.4 (1 License)25 - 4164BJ94AB

Authorized Send Kit V5.4 (10 Licenses)25 - 4164BJ95AB

Authorized Send Kit V5.4 (100 Licenses)25 - 4164BJ96AB

Authorized Send Kit V5.4 (1 License NFR)25 - 4164BJ97AB

AA-PRINT for MFP V1.4 (1 License)25 - 4164BM63AA

AA-PRINT for MFP V1.4 NFR (1 License)25 - 4164BM64AA

Universal Login Manager – 1 Device License27

3575B372AA -

Universal Login Manager – 5 Device Licenses27

3575B373AA -

Universal Login Manager – 10 Device Licenses27

3575B374AA -

Upgrade ULM to uniFLOW for SMB-MEAP27

3575B405AA

MiCard PLUS28

3575B353AA -

imageRUNNER ADVANCE Desktop V3.1.2.1L with 3 YearsSoftware Maintenance

- 4140B397AA


- 4140B398AA


- 4140B399AA

imageRUNNER ADVANCE Desktop V3.1.2.10L NFR29 - 4140B400AA

imageRUNNER ADVANCE Desktop 1L with 1 Year SoftwareMaintenance Extension

30 7494A752AA -

imageRUNNER ADVANCE Desktop 5L with 1 Year SoftwareMaintenance Extension

30 7494A689AA -

imageRUNNER ADVANCE Desktop 10L with 1 YearSoftware Maintenance Extension

30 7494A868AA -


30 7494A751AA -


30 7494A867AA -

imageRUNNER ADVANCE Tracker V1.4.1 1L (Unit 1 to 4) - 4148B485AA

imageRUNNER ADVANCE Tracker V1.4.1 1L (Unit 5 to 19) - 4148B486AA

imageRUNNER ADVANCE Tracker V1.4.1 1L(Unit 20 and Up)

- 4148B487AA

imageRUNNER ADVANCE Tracker V1.4.1 1L NFR - 4148B488AA

7 Part numbers are subject to change without notice.19 The eLAN (Electronic License Access Number) is delivered via the CNA (Canon Network Access)

Web site.

25 The Jar file can only be attained via download from http://www.canon.com/fau/downloads.26 Requires a supported RF IDeas pcProx Card Reader.27 Software license only.28 Supports 35 different proximity card types. Refer to the ISG Central Web site for a complete list of supported card frequencies.29 Licenses expire in one (1) year.30 Software Maintenance Extensions can be purchased and registered up to 5 years in advance.

http://www.canon.com/fau/downloads



Page 10

Table 6 – Integrated and imageRUNNER ADVANCE Solutions Continued

ItemBox PartNumber

7 eLAN Number19

Workflow Composer with MEAP Connectors V2.2.7 1L(1 to 4 Licenses)

- 4165B102AB

Workflow Composer with MEAP Connectors V2.2.7 1L(5 to 19 Licenses)

- 4165B103AB

Workflow Composer with MEAP Connectors V2.2.7 1L (20 orMore Licenses)

- 4165B104AB

Workflow Composer with MEAP Connectors V2.2.7 1L NFR - 4165B105AB

MEAP Connector for SharePoint Server V1.1 (1 Device)31 - 4165B036AB

Client Access License for imageWARE Document ServerV2.0 5CAL

- 4143B046AB


- 4143B047AB


- 4143B048AB

Client Access License for imageWARE Document ServerV2.0 10CAL NFR

- 4143B049AB

imageWARE Document Server V2.0E 1L with 3 YearsSoftware Maintenance

32 - 4143B039AB

imageWARE Document Server V2.0E 1L NFR - 4143B045AB

imageWARE Document Server 1L with 1 Year SoftwareMaintenance Extension

30 7494A696AA -

imageWARE Document Server V1.1 1L and DT 5L with 1Year Software Maintenance Extension

30 7494A766AA -

imageWARE Scan Manager DS V1.1E 1L with 3 YearsSoftware Maintenance

32 7494A698AB -

imageWARE Scan Manager DS V1.0/1.1 EFS 1L with 1 YearSoftware Maintenance Extension

30 7494A699AA -

imageWARE Scan Manager DS V1.0/1.1 EFS 5L with 1 YearSoftware Maintenance Extension

30 7494A869AA

imageWARE Scan Manager DS V1.1E 1L NFR33

7494A700AB -

Direct Print and Scan for Mobile V2.3 MEAPApplication

19, 25, 34 4164BM80AA -

Direct Print and Scan for Mobile V2.3 MEAPApplication - NFR

19, 25, 34, 35 4164BM81AA -

MEAP Web Connection Kit V2.119 - 4848B033AA

MEAP Web Connection Kit V2.1 NFR33 - 4848B039AA

7 Part numbers are subject to change without notice.19 The eLAN (Electronic License Access Number) is delivered via the CNA (Canon Network Access)

Web site.

25 The Jar file can only be attained via download from http://www.canon.com/fau/downloads.30 Software Maintenance Extensions can be purchased and registered up to 5 years in advance.

31 Workflow Composer must be installed. Does not come with software maintenance.32 Ships standard with three year software maintenance.33 Dealers can purchase up to three NFR packages per showroom.34 Requires the Direct Printer Kit (for PDF/XPS)-H1.35 Dealers can only purchase one NFR license per showroom.




Page 11

Table 7 – Supplies and Consumables

ItemPart

Number7

GPR-51 Drum Black 8520B003AA

GPR-51 Drum Cyan 8521B003AA

GPR-51 Drum Magenta 8522B003AA

GPR-51 Drum Yellow 8523B003AA

GPR-51 Toner Black 8516B003AA

GPR-51 Toner Cyan 8517B003AA

GPR-51 Toner Magenta 8518B003AA

GPR-51 Toner Yellow 8519B003AA

Staple-P136

1008B001AA


36 Used for corner stapling only. Contains two cartridges per case and 5,000 staples per cartridge.



Page 12

II. Hardware Accessory Options

A. Cassette Feeding Unit-AG1

Adds one additional 550-sheet cassette (20 lb bond (80 g/m2)) and awheeled stand.

Supports paper sizes up to 8 1/2” x 14”. Paper weight: 16 lb bond to 60 lb cover (60 to 163 g/m2)).

B. Cassette Feeding Unit-AH1

Adds three additional 550-sheet cassettes (20 lb bond (80 g/m2)) and awheeled stand.

Supports paper sizes up to 8 1/2” x 14”. Paper weight: 16 lb bond to 60 lb cover (60 to 163 g/m2)).

C. FL Cassette-AT1

Replacement cassette for Paper Drawers 1, 2, 3, and 4. Holds up to 550 sheets (20 lb bond (80 g/m2)). Maximum paper size: LGL (8 1/2” x 14”). Paper weight: 16 lb bond to 60 lb cover (60 to 163 g/m2)).



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D. Staple Finisher-S1

Contains one tray, which can hold approximately 500 unstapled sheets(17 to 24 lb bond (64 to 90 g/m2)).

Can corner staple approximately 50 sheets of paper (LTR, 20 lb bond(80 g/m2)) or fewer.

Can offset the stacked output.

E. Copy Card Reader-F1

Supports up to 1,000 departments or users. Performs Department ID Management automatically. Users must insert a

control card to access the machine. Requires the optional Copy Card Reader Attachment Kit-B4. Cannot be installed with the IC Card Reader Box-A1.

F. IC Card Reader Box-A1

Provides a dedicated enclosure to secure a proximity card reader to thedevice.

Cannot be installed with the Copy Card Reader-F1.



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III. System Options

The functionality of the imageRUNNER ADVANCE C350iF/C250iF Series can beexpanded by installing the following system related optional accessories.

A. Copy and Print Options

1. Barcode Printing Kit-D1

Provides the ability to print 1D and 2D barcodes on output. Requires license activation via the LMS.

2. Direct Print Kit (for PDF/XPS)-H1

Enables the user to print PDF and XPS files directly from theRemote UI.

Users can also print PDF files from memory media and theAdvanced Box of another imageRUNNER ADVANCE machine onthe network.

Requires license activation via the LMS.

3. PCL International Font Set-B1

Provides Andalé font support for the PCL driver. Enables the user to print in four Asian languages: Japanese,

Chinese (Simplified), Chinese (Traditional), and Korean. Requires license activation via the LMS.

4. Secure Watermark-B1

Enables the user to embed hidden text in the background of copies.The embedded text becomes visible when copies of the documentare made on a copier.




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B. Universal Send Options

1. Universal Send Trace & Smooth PDF Kit-A1

Enables the user to send Trace & Smooth PDF files. Requires license activation via the LMS.

2. Universal Send Security Feature Set-D1

Enables the user to encrypt PDF and Digital Device SignaturePDF/XPS files, as well as set a password to send them safely to afile server or e-mail address.

Enables the recipient of a PDF or Digital Device Signature PDF/XPSfile to verify which device scanned the file.


3. Universal Send Digital User Signature Kit-C1

Enables the user to add a digital user signature obtained from acertificate authority to a PDF or XPS file. This enables the recipientof a PDF or XPS file to verify which user signed it.


C. Connectivity Option

1. Web Access Software-H1

Enables the user to view Web pages from the touch panel display ofthe machine.

If PDF files are registered on the Web page, the user can print themfrom the machine without using a computer. Moreover, if a Webpage or special content is created, and then registered as a PDF file,the Web page, or special content can be shared with other users.

Required for MEAP Web application development.



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D. Data Security Options

1. Encrypted Secure Print-D1

Enables the user to encrypt print data sent from a computer by usingthe Secured Print function, and then decrypt it at the device.


2. HDD Data Encryption Kit-C6

Encrypts all image data and device settings before storing them on thehard drive.

IMPORTANTInstalling the HDD Data Encryption Kit (after the machine is installedand operational), requires the machine’s system software to beupdated. This reformats the entire hard drive, and all data previouslystored on the hard disk drive is deleted. Accordingly, it is stronglyrecommended that all of the data stored on the hard disk drive of themachine be backed up prior to installing the HDD Data Encryption Kit.

3. iR-ADV Security Kit-J1 for IEEE 2600.1 Common CriteriaCertification Set (Available after Launch)

Enables the user to configure security settings that are required tocomply with the IEEE 2600.1 standard.

Includes the IEEE 2600 License Certificate, Bootable CD withcertified system software, IEEE 2600 User Manual CD, InstallationManual, and HDD Data Encryption Kit.

Cannot be used with the Direct Print Kit, Web Access Software, andsome MEAP applications.

E. Accessibility Options

1. ADF Access Handle-A1

Attaches to the Automatic Document Feeder to enable seated users toopen the document feeder.

2. Braille Label Kit-F1

The Braille Label Kit includes labels written in Braille to helpvisually-impaired users identify parts of the machine, such as the controlpanel hard keys, and which paper size is loaded in a paper drawer.



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IV. Document Storage Capabilities

The imageRUNNER ADVANCE C350iF/C250iF Series machines offer threestorage methods with flexible linkage to external systems for storing scanneddocuments and accessing stored files.

Advanced Box Client Network Memory Media

IMPORTANT Canon U.S.A., Inc. is not responsible for any damages caused to user data that

is stored on the hard disk drive of the machine. It is the customer’sresponsibility to create and maintain a data back up plan. Canon U.S.A., Inc.(hereinafter referred to as (“Canon USA”)) offers several security options toenhance document handling and storage security needs. See “SystemOptions,” on p. 14.

It is strongly recommended to back up the data stored on the hard disk drive.

A. Advanced Box Client

If an imageRUNNER ADVANCE C350iF/C250iF Series device is using theInter-Device Link, it can be used as an Advanced Box Client, and connect tothe Advanced Box of another imageRUNNER ADVANCE device (hostdevice). Client devices can connect to the Advanced Boxes of up to 20registered host devices to print JPEG, TIFF, or PDF files, or store scanneddocuments.

The Advanced Box is a storage area in the host machine that stores scanneddocuments and Microsoft Office files that can be used on a computer. Thereare two types of storage in the Advanced Box: the Shared Space and thePersonal Space.

For a client device to access the Advanced Box of the host device, theAdvanced Box must be opened to the public as an SMB (Server MessageBlock) server or WebDAV (Distributed Authoring and Versioning) server. Thisenables the user to access the Advanced Box from a computer, and storeand share files in their native format, such as MS Word, Excel, andPowerPoint. To view and print these native format files from the AdvancedBox, the user must access them via a computer.

IMPORTANTIt is strongly recommended to protect the Advanced Box folders fromviruses. If the user’s computer system has an antivirus system in place, addthe Advanced Box folders to its list of folders to scan and protect.



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B. Network

The imageRUNNER ADVANCE C350iF/C250iF Series machines areequipped with a collaboration function that enables them to be connected toother imageRUNNER ADVANCE machines via the SMB/WebDAV protocol.When one machine is connected to another machine, a user can select anAdvanced Box in the other machine (if it is on the network) to store files orprint a file that is stored in the other machine on this machine.

C. Memory Media

Scan to USB memory media support is standard on the imageRUNNERADVANCE C350iF/C250iF Series machines. Users can attach a USBmemory stick to the USB port to scan and store documents in the PDF,JPEG, or TIFF file format. Users can also print files stored in the memorymedia from an imageRUNNER ADVANCE C350iF/C250iF Series machine atany time with the desired print settings.

System Administrators can also restrict scanning to and printing from memorymedia independently to safeguard sensitive and confidential information.



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V. Security Features

The imageRUNNER ADVANCE C350iF/C250iF Series machines include acomprehensive set of security features, such as Device Authentication, DataSecurity, Document Security, and Network Security.

A. Device Authentication

There are two ways to authenticate users at the device: via Department IDManagement and SSO-H (Single Sign-On Hybrid).

1. Department ID Management

Register a Department ID and password for each department, andmanage the machine by limiting its use to only those who enter thecorrect Department ID and password. Department IDs and passwordsfor up to 1,000 departments can be registered. Use Department IDManagement to keep track of the copy, scan, and print totals for eachdepartment.



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2. SSO-H

A user authentication system that enables the functions of the machineand MEAP applications to be used by a user after being authenticatedonce. SSO-H has two compatible user authentication systems (DomainAuthentication and Local Device Authentication). Domain Authenticationis linked to a domain controller in a Windows Active Directoryenvironment on a network. Local Device Authentication uses a databaseinside the machine to authenticate users. System Administrators canuse one of these two systems or both at the same time.

The AMS (Access Management System) works with the SSO-H loginservice, and is standard on the imageRUNNER ADVANCEC350iF/C250iF Series machines. AMS requires that a SystemAdministrator controls and restricts access to the device via a user’sdevice-level login or a function-level login credentials.

Device-Level Login: The System Administrator assigns permissionsto users, based on their individual roles(System Administrator, Power User, GeneralUser, Limited User, and Guest). Up to 1,000users can be registered, and users must entertheir login credentials at the machine to gainaccess.

Function-Level Login: The System Administrator assigns usersprivileges to access specific device functions,such as Copy, Print, Send, and Fax. The usercan access the machine, but are restricted tousing only certain functions that the SystemAdministrator assigns.



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B. Data Security

The imageRUNNER ADVANCE C350iF/C250iF Series machines offerseveral ways to protect and secure data. It is strongly recommended that aback up and security system is in place, along with an antivirus protectionsystem to make sure that no data on the hard disk drives are lost, stolen, orcompromised.

There are several security methods available from Canon USA thatappropriately addresses a customer’s needs for securing data.

Customer Accessible HDD Initialization Function (Initialize AllData/Settings) and standard HDD Data Erase Kit

imageRUNNER ADVANCE Trusted Platform Module Optional Security Kit (HDD Data Encryption Kit) Optional HDD Data Erase Scheduler

CAUTIONCanon USA is not liable for any damages resulting from the loss orcorruption of data. (See “DISCLAIMER,” on p. ii for further details.)

1. Initialize All Data/Settings Function

The Initialize All Data/Settings function is a standard function on allCanon devices. This setting is available in the Management Mode, towhich the System Administrator must authenticate. Performing thisfunction, erases all user information on the hard disk drive of themachine (e.g., contact information, Advance Box client data, networksettings, and image data) up to nine times, depending on theAdministrator settings.

IMPORTANTThe Initialize All Data/Settings function deletes the FAT (File AllocationTable) and overwrites the target HDD data area with “0” (zeros) onetime.



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2. HDD Data Erase Kit

The standard HDD Data Erase Kit is for environments that requireadditional data security measures. The HDD Data Erase Kitautomatically overwrites image data that is written to the hard drivefollowing each job performed at the machine. Image data is overwrittenup to three times with random data, depending on the preferences setby the System Administrator. Other settings for the overwrite kit includethe ability to overwrite once with null data and overwrite once withrandom data.

IMPORTANTIncreasing the amount of times the HDD Data Erase Kit overwritesdata, results in a loss of job productivity.



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3. TPM (Trusted Platform Module)

TPM is a standard security chip (tamper resistant hardware) installed inthe imageRUNNER ADVANCE C350iF/C250iF Series machines. TheTPM provides a facility for the secure generation of cryptographic keys,encrypts information stored on the internal HDD, and decryptsinformation read from the internal HDD. The public keys to encryptconfidential information are securely controlled by the TPM chip, andthey can only be decrypted if the TPM releases the associateddecryption key. If the HDD is removed from the machine, it will bedifficult to retrieve data off that HDD since the encryption key for thatdata is stored in a separate location within the TPM.

CAUTIONOnce the TPM setting is activated, if the end user fails to back upthe TPM key, or if the end user loses the TPM key, it may result inpermanent, unrecoverable data loss, for which Canon USA is notliable. (See “DISCLAIMER,” on p. ii for further details.)

IMPORTANT If the TPM setting is activated and the TPM chip fails, the confidential

information stored on the chip can only be recovered if Canon’sservice representative replaces the TPM chip and restores the originalTPM key to the new chip. Immediately, back up the TPM key on aUSB memory stick, after the TPM setting is activated.

Only the System Administrator of the machine can back up the TPMkey.

For security reasons, the TPM key can only be backed up once. Storethe USB memory with the back up data in a safe place.

For the back up of the TPM key, it is recommended that a USBmemory stick (supported system file: FAT32) with free space of 10MB or more is used.

The TPM seals the hardware components associated with the data,and the data cannot be accessed unless the specific TPM key isissued by the TPM chip. Therefore, setting the TPM mode to ‘On’,may affect service procedures and service costs (if not handledproperly). It is strongly recommended that the System Administratorwho has access to the TPM key be present for all service calls toprevent the loss of data and productivity of the machine.



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4. HDD Data Encryption Kit

The optional HDD Encryption feature is another security tool availablefor environments requiring additional data security measures, and canbe used in conjunction with the HDD Data Erase feature to provide evengreater security for data stored on the internal HDD. The HDDencryption chip is Common Criteria Certified (EAL level 3), and applies256-bit AES (Advanced Encryption Standard) encryption to all data priorto being written on the HDD. This adds an additional layer of security tofiles stored on the HDD. For more information on the HDD DataEncryption Kit, see “HDD Data Encryption Kit-C6,” on p. 16.

5. HDD Data Erase Scheduler

The HDD Data Erase Scheduler is a customized MEAP application. Itenables an authenticated System Administrator to overwrite themachine’s temporary image data on the hard disk drive manually, or toschedule a daily, weekly, or monthly time to have the machineautomatically overwrite the temporary image data on the hard disk drive.



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C. Document Security

The imageRUNNER ADVANCE C350iF/C250iF Series machines offerseveral document security modes to protect printed and distributeddocuments.

1. PDF Visible Digital Signature

The PDF Visible Signatures mode enables the user to view the devicesignature and user signature on a PDF file. Visible digital signatures anduser signatures are displayed on the first page of the PDF file to accountfor the origin of the document. The System Administrator of the machinecan set the Visible Signatures mode for all PDF documents or certainPDF documents created on the machine. This mode differentiates fromthe Digital Signature mode in that instead of having to access digitalsignature information from the document properties from the File menu,this information is displayed prominently on the first page of thedocument in the background, and is printed along with the documentdata, thereby deterring improper distribution of sensitive documents.

2. Adobe LiveCycle Rights Management ES Server Integration

Adobe LiveCycle enables System Administrators to set automaticdocument privileges and apply security policies by creating PolicyProtected PDF files on the machine, even after document creation,using the Adobe LiveCycle Rights Management ES Server. Once aPolicy Protected PDF document is created on the machine with thisfeature enabled, the PDF extension in Adobe Reader, upon attempt by auser to open a protected PDF, contacts the Rights Management Serverto check the latest authorized users, expiration, auditing, andwatermarking policies set by the System Administrator. These latestpolicies are then enforced by that application to ensure the informationin that document remains secure.

IMPORTANT To generate a PDF linked with Adobe LiveCycle Rights Management

ES Server, the Adobe LiveCycle Rights Management ES Server mustbe licensed, pre-configured by a System Administrator, and themachine must be connected to the Intranet or Internet.

Encrypted PDF and PDF/A-1b documents are not compatible withAdobe LiveCycle Rights Management ES Server.



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D. Network Security

The imageRUNNER ADVANCE C350iF/C250iF Series machines securenetwork communications by using IPSec (IP Security), filtering by portnumber, wireless security, and network port and application control.

1. IPSec

The IPSec protocol is standard on the imageRUNNER ADVANCEC350iF/C250iF Series machines. It ensures that information andcommunications over the network remain private by encrypting allinbound and outbound network traffic.

2. Filtering by Port Number

Port number filtering permits or rejects data packets from enteringspecific port numbers or a range of port numbers. Also, IP addressfilters to outbound connections can be applied. For example, if functions,such as Remote Copy and Universal Send are used, SystemAdministrators can block or restrict users from sending files to specific IPaddresses. This minimizes the risk of data from being sent out of thecompany to systems that are not trusted.

3. Wireless Security and Authentication

The imageRUNNER ADVANCE C350iF/C250iF Series machinessupport IEEE 802.1x and IEEE 2600.1 (optional), which provide port-based authentication and security to WLANs (Wireless Local AreaNetworks).

Authentication involves communications between a supplicant,authenticator, and authentication server. The supplicant isauthentication software on a client device. The client device (theimageRUNNER ADVANCE C350iF/C250iF Series machine) needs thesupplicant to provide credentials, such as user names/passwords ordigital certificates, to the authenticator (a wireless access point). Theauthenticator then forwards the credentials to the authentication server(generally a RADIUS database) for verification. If the credentials arevalid in the authentication server database, the client device is allowedto access resources located on the protected side of the network.

4. Network Port and Application Access Control

Network Port and Application Access Control enables SystemAdministrators to set up only the necessary protocols, such as IPP, FTP,SNTP, SNMP, RAW, LPD, and others for transferring data. Theseprotocols can be enabled or disabled. The System Administrator canalso disable unneeded services, protocols, ports, and the potential pathsof attack so that attacks on the machine can be minimized.



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VI. Software Solutions

This chapter describes the optional software solutions that can be purchased toenhance the end user’s experience and interaction with imageRUNNERADVANCE machines. The various software solutions include documentmanagement and binding software, scan management, print/outputmanagement, device security, and business workflow software.

A. Document Management and Binding Software

1. imageRUNNER ADVANCE Desktop

A client-based device dashboard application to operate documentpublishing, management, and printing from an end-user’s PC. Inaddition, this desktop application can be used with Canon’s newimageWARE Document Server application in cases where customerswant to share documents that are managed across workgroups ordepartments.

2. imageRUNNER ADVANCE Quick Printing Tool

The imageRUNNER ADVANCE Quick Printing Tool is a new standardfeature within imageRUNNER ADVANCE Desktop. The Quick PrintingTool enables the end-user to print, fax, convert documents to PDF files,or open PDF documents in Desktop Binder via a drag-and-drop actionwithout needing to open imageRUNNER ADVANCE Desktop. The usercan also monitor the status of inbound and outbound print and fax jobs,as well as apply print templates automatically, or preview documentsbefore printing via the Desktop Binder option.

3. imageWARE Document Server

imageWARE Document Server is an office document sharing serverapplication. It connects multiple imageRUNNER ADVANCE Desktoputilities for end-users to collaborate and share information over thenetwork. ImageWARE Document Server provides the followingfunctionalities: Document Management-Check-in/check-out-Version control-Full text and index search capabilities

User Authentication-User/group management-Simple user access control-Full control for System Administrators, such as editing, modifying,

and reading documents Record a history of who accessed which documents (audit trail) Web-based administration tools accessible via Internet Explorer



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4. imageWARE Scan Manager DS

imageWARE Scan Manager DS is a document capture solution thatfeatures transaction document archiving capabilities, work distributioncapabilities that can be personalized according to the scan volume andskill level of each user, and one-step capture, processing, and releaseoperations.

5. eCopy PDF Pro Office

ePPO (eCopy PDF Pro Office) is a network to desktop office scanningsolution that enables end-users to create and share PDFs, edit PDFfiles, and convert PDF files into searchable, editable, and fully-formattedMicrosoft Office or Corel WordPerfect files. ePPO also enables the userto tag PDF files for accessibility and Section 508 compliance.

B. Scan Management Software

1. Workflow Composer and Connectors

Workflow Composer enables the user to simplify imageRUNNERADVANCE workflow processes by customizing multiple-step workflowfunctions into one-button operations. The one-button operations areavailable from the Quick Menu of the UI (User Interface). MEAPconnectors for SMB (Server Message Block) and FTP (File TransferProtocol) file delivery, inclusive of document indexing, come standard onthe new imageRUNNER ADVANCE models, while connectors forimageWARE Document Server and SharePoint Server 2007 areavailable as options.

2. Authorized Send

Authorized Send is a MEAP application, which enables walk-up users todistribute documents quickly and securely. Authorized Send is anadaptable solution that integrates and authenticates with a wide varietyof authentication servers and enterprise systems using commonprotocols. Authorized Send permits only authorized users to scan andsend documents to e-mail addresses, network file servers/folders, andfax servers. An end-user is able to specify scan settings, such as thepaper size, resolution, brightness, and file format.

3. uniFLOW (Scanning)

uniFLOW enables users to capture and compress scanned data,customize workflows for each document type or per user, and archivedocuments.



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4. Cloud Portal for imageRUNNER ADVANCE

imageRUNNER ADVANCE office end-users have access to GoogleDocs and Microsoft SharePoint Online cloud services from themachine’s UI. End-users can scan hard-copy documents into GoogleDocs or Microsoft SharePoint Online, as well as print documents storedin these programs. To scan, store, or print documents, users need to logon to the cloud service from the touch panel display of theimageRUNNER ADVANCE machine—no PC or laptop is required.

5. eCopy ShareScan

eCopy ShareScan is an enterprise-ready, office scanning softwaresolution that enables imageRUNNER ADVANCE devices to turn paperdocuments into digital data that can be edited, managed, and storedelectronically.



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C. Print/Output Management Software

1. Direct Print & Scan for Mobile

Direct Print & Scan for Mobile is a combination of a MEAP applicationthat runs on an imageRUNNER ADVANCE device and a client mobileapplication that runs on certain BlackBerry smartphones, Androidsmartphones and tablets, and Apple iPhone and iPad devices.

The Direct Print & Scan for Mobile application enables users to connectmobile devices to an imageRUNNER ADVANCE machine to printdocuments, e-mail messages, attachments, and images, as well as loadscanned data from the imageRUNNER ADVANCE machine to theirmobile device.

2. uniFLOW

uniFLOW is a print/output management solution that can be customizedto meet the needs of an organization. uniFLOW offers an organization ofany size, a way to track printing and copying costs, secure sensitivedocuments, and enable users to print from any available printer on thenetwork. uniFLOW also supports multiple methods of mobile printingthat includes comprehensive job tracking.

3. AA-PRINT (Advanced Anywhere Print)

The AA-PRINT solution combines Universal Login Manager with secureanywhere printing. It is designed to provide a serverless printenvironment that enables end-users to print and track usage fromanywhere within the network to any connected device by submitting theirrespective authentication credentials.

4. EFI PrintMe

EFI PrintMe is a cloud-based mobile print solution for theimageRUNNER ADVANCE Series that enables end-users to printelectronic files from their mobile devices, such as smartphones, tablets,and laptops to a Canon imageRUNNER ADVANCE device through theEFI PrintMe Cloud Service. Files uploaded to the EFI PrintMe CloudServer are secured with 128-bit encryption. Walk-up end-users can printdocuments from the EFI PrintMe Cloud Service to a registeredimageRUNNER ADVANCE device that is connected to the Internet.



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D. Device Security and Management Software

1. AA-PROX (Advanced Authentication – Proximity Card)

The AA-PROX solution is a login platform that authenticates walk-upend-users to the machine via a registered proximity card or by entering auser name and password. AA-PROX authenticates users against anActive Directory or local user database on devices, and can becombined with the AMS (Access Management System) andimageWARE ADVANCE Tracker to track usage and enforce accesscontrol to system functions.

2. uniFLOW Device Security & Management

uniFLOW, the print/output management solution, includes multipleauthentication methods to enable an organization to restrict machineaccess and functions on a per user basis. uniFLOW end-users mustauthenticate themselves either by entering their user name andpassword, or by using a smart card, proximity, or magnetic card.

3. uniFLOW Serverless Secure Print

uniFLOW Serverless Secure Print is a secure printing and follow-meprinting option that utilizes the end-user’s client PC to store secure printjobs until the end-user can authenticate and release the secure printjobs at an imageRUNNER ADVANCE device. The imageRUNNERADVANCE device then pulls the print job from the end-user’s client PC.uniFLOW Serverless Secure Print is scalable and upgradeable to the fullversion of uniFLOW.

4. imageWARE Enterprise Management Console and Plug-ins

iW EMC (imageWARE Enterprise Management Console) is aWeb-based networked device management utility that enables ITmanagers to control and manage all devices installed on the networkfrom one central location. IT managers can discover devices, viewdevice status, manage device settings, and notify users of device errorsvia e-mail.

The capabilities of imageWARE Enterprise Management Console canbe expanded by using optional plug-in applications, such as the AddressBook Management Plug-In (enables an System Administrator to retrievean address book from one imageRUNNER ADVANCE device anddeliver it to other imageRUNNER ADVANCE devices across thenetwork). The optional plug-ins are available for IT managers anddealers through http://www.imageware.com, or to the dealer onlythrough Canon U.S.A.’s e-Support Center Web sitehttp://www.support.cusa.canon.com.

http://www.imageware.com/




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5. imageWARE Secure Audit Manager Express

imageWARE Secure Audit Manager Express captures and archives thecontents and attributes of all jobs performed on the device. This enablesSystem Administrators to continuously track and archive networkactivities.

6. MEAP Web

MEAP Web enables development partners to create customizedapplications, which connect imageRUNNER ADVANCE machines tobusiness applications and business process workflows bycommunicating through standard Web services and HTML protocols.

7. MDS Cloud

The Canon MDS (Managed Document Services) Cloud is a PAAS(Platform as a Service) solution. It consists of an MDS Collection andConfiguration Agent, which is installed at the customer’s site, to discoverdevices and gather information from a customer’s complete fleet ofdevices, such as meter reads, manage job logs, remotely configuredevices, third party device support, and manage consumables.

E. Business Workflow Software

1. Forms and Print Services for Salesforce

Forms and Print Services for Salesforce is a cloud service that enablesusers to print and store reports and graphic sales data directly to theirimageRUNNER ADVANCE machine without the need for print drivers.

2. Canon Enterprise Imaging Platform

Canon Enterprise Imaging Platform is a new middleware platform basedon SOA (Service Oriented Architecture). It enables organizations tointegrate enterprise applications with electronic and paper documents.



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VII. Dealer Sales/Service Authorization

To obtain and maintain authorization to sell or service an imageRUNNERADVANCE device, every Authorized Reseller’s location must have at least oneemployee who has successfully completed the appropriate imageRUNNERADVANCE device-training program, and who has been certified, as described inEducational Training.

VIII. Educational Training

A. Training Program Overview

Technicians who want to be certified on the imageRUNNER ADVANCEC350iF/C250iF Series machines must take the imageRUNNER ADVANCEC350iF/C250iF Online Training e-Learning course. The imageRUNNERADVANCE C350iF/C250iF Series Online Training e-Learning course providesthe technician with the knowledge required for installing, upgrading, servicing,and maintaining the imageRUNNER ADVANCE C350iF/C250iF devices inthe field.

The online e-Learning course also focuses on the features and functions,functional systems, disassembly, component identification, troubleshooting,and servicing procedures to support these devices in standalone andnetworked environments.

B. Prerequisites

Prior to taking the imageRUNNER ADVANCE C350iF/C250iF Series Trainingprogram, technicians must successfully complete the following course:

Applied Technology blended learning course (AT-CL) Basic Color Principles (BCP – CLTMOD)

Note: It is strongly recommended, not required, that technicians take theADVANCE Systems training course. The imageRUNNER ADVANCEC350iF/C250iF models use the ADVANCE Systems interface.

C. Certification

The successful completion of the imageRUNNER ADVANCE C350iF/C250iFSeries Online Training program is required to sell and service theimageRUNNER ADVANCE C350iF/C250iF models.

Certification includes the following devices:

imageRUNNER ADVANCE C350iF imageRUNNER ADVANCE C250iF



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D. Who Should Attend

It is highly recommended that any technician responsible for installing,servicing, or supporting the imageRUNNER ADVANCE C350iF/C250iFSeries machines successfully complete the online e-Learning training course.

Note: Our current support policy dictates that only those technicians whohave completed the training program and pass the final assessment examare entitled to live, phone-based support through our TSC (Technical SupportCenter). However, self-service support (software downloads, knowledgebasearticles, support forums, technical publications) is available through oure-Support Center Web site for all technicians. (Refer to the Technical Supportsection on the e-Support Web site for entitlement details.)

E. Course Format

The imageRUNNER ADVANCE C350iF/C250iF Series Online Trainingprogram takes approximately 2 hours to complete.

F. Training Facilities

The online course is located in the e-Learning center on the Canon USAe-Support Center Web site: http://www.support.cusa.canon.com. Certificationmaps on the e-Support Center Web site provide easier access to the training.This e-Learning course can be conducted at any dealer facility that is suitablefor online student learning.

G. Course Equipment

Please make sure that an imageRUNNER ADVANCE C350iF/C250iF Seriesmachine is available for use.

H. Service Materials

The materials required for the imageRUNNER ADVANCE C350iF/C250iFSeries Online Training program are listed in the table below.

Table 8 - Service Materials

Model/Accessory Item Location

imageRUNNER ADVANCE C350iF/C250iFSeries

Service Manual Downloadable from thee-Support Center

Web siteParts Catalog






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IX. Servicing Notes

A. Power and Plug Requirements

Canon USA strongly suggests dedicated and properly grounded outlets beprovided for the imageRUNNER ADVANCE C350iF/C250iF Series devices.

The imageRUNNER ADVANCE C350iF/C250iF Series devices require aNEMA 5-15 receptacle for proper operation. Before installation, confirm thatthe proper dedicated NEMA receptacles are available for these devices.

Table 9 – Main Unit Power and Plug Requirements

imageRUNNER ADVANCE C350iF/C250iF Series Main Unit

NEMA 5-15 Receptacle

IMPORTANT We recommend an additional standard 120V/15 A outlet for service tools,

such as a laptop computer or vacuum that may be used when servicing orconfiguring the machine.

Use only dedicated and properly grounded outlets for the main unit. It isalso strongly suggested to use dedicated and properly grounded outlets foreach optional accessory. Do not use extension cords. The groundconnection serves to provide the internal electronics with a referencevoltage. Faulty or poor ground sources will cause this reference voltage tofall into a range that no longer serves as a reliable reference voltage. Theinternal logic and programming of the imageRUNNER ADVANCEC350iF/C250iF Series machines will not perform reliably because there isan insufficient difference between the internal operating signal voltages andthe poor ground reference signal. A qualified electrician can measure andprovide the ground source that the imageRUNNER ADVANCEC350iF/C250iF Series machines or any computer controlled officeequipment requires.

Before installation, confirm that all necessary receptacles are available.



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Table 10 – Power Requirements for the Main Unit and Optional Accessories

Part or Accessory Power SupplyPower Supply Cord/Plug

SpecificationsLength of

Power Cord

Main Unit 1-120V/15 A outlet NEMA 5-15 8.5’ (2.6 m)

Cassette Feeding Unit-AG1 From the main unit — —

Cassette Feeding Unit-AH1 From the main unit — —

Staple Finisher-S1 From the main unit — —

Copy Card Reader-F1 From the main unit — —



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B. Installation Space Requirements

The imageRUNNER ADVANCE C350iF/C250iF Series machine approximateinstallation space requirements may differ, depending on how the machine isconfigured and the optional accessories attached. Always ensure that there isenough space for service and operation of the device.

IMPORTANT Make sure to keep the back and sides of the machine approximately 4”

(100 mm) away from a wall for the proper servicing of the equipment. The floor must be level (with no bows) and flat for the stabilization and

support of the machine. The minimum doorway opening that the machine passes through prior to

installation must be at least 36” wide.

Table 11 – Installation Space Requirements

No Optional Equipment Is Attached



Page 38

Table 15 – Installation Space Requirements Continued

The Staple Finisher-S1 Is Attached



Page 39

C. Estimated Installation Times

The table below indicates the estimated length of time needed to unpack andinstall the main unit and optional accessories, and calculated from theaverage amount of labor hours. The estimated installation times are based onone (1) experienced technician.

IMPORTANTThe installation of the main unit on the optional Cassette Feeding Unit-AG1or Cassette Feeding Unit-AH1 requires two (2) or more technicians.

Table 12 – Estimated Installation Times

Description Estimated Time

imageRUNNER ADVANCE C350iF/C250iF Series Main Unit 10 minutes

Cassette Feeding Unit-AG1 6 minutes

Cassette Feeding Unit-AH1 7 minutes

FL Cassette-AT1 2 minutes

Cassette Heater Unit-39Main Unit Only 4 minutes

With Cassette Feeding Unit 6 minutes

Staple Finisher-S1 7 minutes

Copy Card Reader-F1 and Copy CardReader Attachment Kit-B4

With Cassette Feeding Unit 13 minutes

Without Cassette Feeding Unit 15 minutes

IC Card Reader Box-A1Main Unit Only 14 minutes

With Finisher 13 minutes

HDD Data Encryption Kit-C6With Cassette Feeding Unit 12 minutes


Copy Control Interface Kit-A1With Cassette Feeding Unit 10 minutes


Image Analysis Board-B1With Cassette Feeding Unit 12 minutes




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D. Remote Support Services

Remote support services consist of imageWARE Remote and the CDS(Content Delivery System).

1. imageWARE Remote

imageWARE Remote is a service that collects page counter, serviceparts counter, and alarm, jam, and error code data from Canon deviceswith the eRDS (Embedded Remote Diagnostic System).

The eRDS enables a device to transmit counter and error code data to aUGW (Universal Gateway) database that the dealership can retrieve viaa Web portal. imageWARE Remote provides the following benefits tocustomers: The ability to communicate meter counter information to the UGW

database for review by your dealership. The ability to communicate device alarm, jam, and error alert

notifications to the UGW database. The notification settings can beadjusted by your dealership within the UGW.

The ability to schedule a firmware download via the CDS (ContentDelivery System).

2. Content Delivery System

The CDS is Canon’s next generation system for the delivery andinstallation of firmware and MEAP (Multifunction Embedded ApplicationPlatform) applications to imageRUNNER ADVANCE devices. Theadvantages of the CDS include reduced service costs (labor and travel),and improved first-call resolution. Another benefit is that the latestversion of firmware is always available to download and install on theimageRUNNER ADVANCE devices.

The CDS provides users the option to download select MEAPapplications (.jar files and license files), select client applications, andrelated manuals from the CDS Web site(http://www.canon.com/fau/downloads). However, the value of using theCDS is realized when updating multiple imageRUNNER ADVANCEdevices. You can save up to 40 minutes per machine for machinepreparation and application downloading and installation.





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There are three methods which helps you to deliver firmware updatesand applications to imageRUNNER ADVANCE devices:

Table 13 – CDS Firmware Delivery Methods

MethodDownloadFirmware

InstallFirmware

Frequency Cost Savings

ScheduledUpdate

(at device)Automatic Automatic

Recursperiodically

Full, automatic, andunattended firmware

updates after an initialone-time setup (fewer

than 5 minutes).

RemoteUpdate via

UGW + CDS

Up to 13hours to 7

days inadvance

Automatic

One time asscheduled

Eliminates technicianvisits.

ManualReduces the durationof a technician’s visit.

On DemandUpdate

(at device)

Up to 7 daysin advance

AutomaticOne time asscheduled

Full, automatic, andunattended firmware

updates afterconfiguring (fewer than

5 minutes).

ManualOne time on

demand

Requires a technicianvisit every time thefirmware must be

updated.

a. Method A – On-Site Scheduled Update

The On-site Scheduled Update method ensures that the devicealways has the latest version of firmware installed. After a one-timesetup by a service technician, the imageRUNNER ADVANCEmachine automatically downloads and installs new firmware as itbecomes available. No further technician visits are required toupdate firmware.

b. Method B – Remote Update

The Remote Update method enables the dealership to arrange ascheduled firmware download to the imageRUNNER ADVANCEfrom the UGW, or it provides the option for a service technician tovisit the site and upgrade the most recent firmware at the machine.

Method A

Method B

Method C



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c. Method C – On Demand Update

The On Demand Update method provides the service technician withaccess to the most recent version of firmware on demand at thedevice. The technician also has the ability to schedule firmwareinstalls. A service technician must visit the site every time thefirmware must be updated; however, the technician does not need tomaintain a library of firmware versions.

Notes: To utilize the CDS on an imageRUNNER ADVANCE, the device

must have access to the Internet. The service technician shouldperform a communications test from the Service Mode of thedevice to validate the device’s ability to communicate to the CDSDistribution Server.

When using the Remote Update method, the service technicianmust enable eRDS and the CDS UGW switch on allimageRUNNER ADVANCE devices. In addition, the devices mustbe registered on the UGW. For more information on registeringdevices on the UGW, see the documentation that came withimageWARE Remote.

The CDS Instruction Manual includes conditions for use andacceptance of the CDS Service. It also contains language to helpthe customer understand the conditions for use and acceptance ofthe third-party software that is embedded in the hardware. (Theseconditions are also addressed in the Limited Warranty forEmbedded Software.)

The Content Delivery System Software Solutions Guide (availableon Canon USA’s ISG Central and e-Support Web sites), containsadditional language that Canon USA recommends your dealershipinclude in the Maintenance Agreement with your customers as itpertains to the use of the CDS service.

http://isgcentral.cusa.canon.com/




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E. Serviceability

The imageRUNNER ADVANCE products are designed to improveserviceability, quality, and deliver lower service costs, which result inincreased dealer service profitability.

Enhanced serviceability, as part of the overall design of the imageRUNNERADVANCE products, enables a reduction in the time required to service themachine’s major components. Access to common parts and frequently-usedcomponents has been improved to enable technicians to perform tasks moreefficiently.

In addition, technology improvements and the FRU (Field Replaceable Unit)Program have reduced parts pricing, improved the cost per copy, andreduced the price of the fixing roller.

Finally, the use of Remote Support Services provides your dealership withremote meter reading and service monitoring capabilities using imageWARERemote, as well as the ability to maintain up-to-date machine firmwaredownloads remotely and unobtrusively by using the CDS. All of these factorscombined, helps to reduce the overall cost per copy, and enables competitivesuggested maintenance pricing and favorable margins.



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F. Less Maintenance Strategy

The imageRUNNER ADVANCE C350iF/C250iF Series machines aredesigned for ease of installation and parts replacement, thereby reducingdealer labor costs. Serviceability improves because these machines areequipped with the potential to reduce service operation costs for the dealer.The customer also maintains uptime by enabling a nontechnical person(end-user) to perform installation and replace parts. This includes traineddelivery people, the person responsible for daily maintenance at the customersite, and end-users.

Canon USA suggests the following tasks as possible options designed toenable dealerships to reduce service costs and maintain uptime for thecustomer: Device installation by an end-user or a less-skilled person, such as a

junior technician Select parts replacement by an end-user or a less-skilled person, such as

a junior technician

The imageRUNNER ADVANCE C350iF/C250iF Series machines providedealers with more options for easy installation and parts replacement. TheLess Maintenance strategy is solely at the discretion of the dealer, however,Canon USA encourages dealers to utilize this strategy as an opportunity toreduce service costs and maintain uptime for their customers.

G. Less Maintenance for Service Cost and Downtime Reduction

The imageRUNNER ADVANCE C350iF/C250iF Series machines aredesigned for the ease of installation and parts replacement, which in turnreduces dealer labor costs. Serviceability improves because these machinesare equipped with the potential to reduce service operation costs for thedealer (lets the dealer focus on more important repair visits) and maintainuptime for the customer (by enabling a nontechnical person (end-user) toperform installation and replace parts). This includes trained delivery people,the person responsible for daily maintenance at the customer site, andend-users.

Canon USA suggests the following tasks as possible options designed toenable dealerships to reduce service costs and maintain uptime for thecustomer: Device installation by trained delivery people or the person responsible for

daily maintenance Select parts replacement by an end-user Remote support (technical support over the telephone) Perform operations on the machine’s UI remotely with the standard

Remote Operator’s Kit.



Page 45

The imageRUNNER ADVANCE C350iF/C250iF Series machines providedealers with more options for reduced installation times and partsreplacement. The Less Maintenance strategy is solely at the discretion of thedealer, however, Canon USA encourages dealers to use this strategy as anopportunity to reduce service costs and maintain uptime for their customers.

By using the less maintenance option, dealerships do not have to reduceclick charges. On the contrary, the less maintenance option increases adealership’s efficiency, as outlined below.

1. Installation/Parts Replacement by Nontechnical Staff Option

The table below details potential machine installation and partsreplacement scenarios categorized by the customer type. Weencourage dealers to consider other scenarios that may not be listedbelow, based on experience with your customers. For example, askusers to perform UI tasks on the machine remotely with the standardRemote Operator’s Kit.

Table 14 - Installation and Parts Replacement Scenarios

CustomerType

Installation of the Device Parts Replacement

MDS/Fleet

Installation depends on the size of thebusiness, and may be a challenge forlarge-scale businesses. The IT stafftypically manages the assets, so theremay not be an opportunity for the IT staffto perform the device installation.

However, for a mid/small size business,IT staff or trained delivery people may beable to perform the device installation.

Parts replacement depends onthe size of the business. It maybe a challenge, because manylarge-scale businesses do notallow end-users to replace parts.

However, for a mid/small sizebusiness, the IT staff can replaceparts.

FacilityManagement

Installation may be a challenge becausethis product is too heavy to lift by a singleFacility Management person.

Trained delivery people should be able toperform the device installation.

The Facility Management staffcan replace consumable parts.

EducationalInstitution

Installation may be a challenge becausethis product is too heavy to lift by a singlestaff person.


Parts replacement can beperformed if the customer has aperson who is responsible fordaily maintenance in theirenvironment.

RemoteCustomer

Installation may be a challenge becausethis product is too heavy to lift by a singlestaff person.


Remote customers can replaceconsumable parts, and it is fasterthan waiting for a technician toarrive on-site.



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a. Potential Scenarios

i. Installation

It may be difficult to designate end-users to install this machine.The machine weighs approximately 99.2 lb (45 kg); however, thismachine is designed to help end-users complete installation. Themachine comes standard with a “Setup Guide” on the machine’sUI, which helps the user configure and set up the machinesettings. See Figure 1 – Setup Guide.

Also, this machine is shipped with drums that arepre-installed at the factory. This eliminates concerns that theend-user may damage the drums during installation.

The table below describes the products and major accessoriesthat can be installed by an end-user or trained delivery person,and where to find installation information.

Table 15 – Less Maintenance Items, Personnel Who Can Install, andWhere to Find Installation Information

Item NameTarget Installation

PersonInstallation Guide

Main Unit End-User Starter Guide (in box)

Cassette Feeding Unit-AH1 End-User Booklet (in box)

Cassette Feeding Unit-AG1 End-User Booklet (in box)

Staple Finisher-S1Trained Delivery

Person/TechnicianBooklet (in box)



Page 47

The “Setup Guide” on the machine’s UI helps end-users anddelivery people navigate to and specify the necessary settings forinstallation.

Figure 1 – Setup Guide

The “Setup Guide” can help the end-user specify the settingsdescribed in the table below.

Table 16 – Setup Guide Settings

Settings Screen Remarks

Switch Language/Keyboard

Toner Stirring Automatic (Do not have to specify)

Paper Type Settings

Authentication LoginDefault: User Authentication

If this step is skipped, the Setup Guideproceeds to Auto Adjust Gradation.

Date/Time Settings

Network Settings IP Address, Subnet, and Gateway

DNS/Proxy Settings

Select Country/Region(FAX-TYPE Settings)

FAX Settings

System Manager Information SettingsA message is displayed prompting theend-user to change the password.

Auto Adjust Gradation End of Setup Guide



Page 48

ii. Parts Replacement

The following parts replacement scenarios are examples:

Scenario 1: Periodical parts replacement is based on a warningmessage.

Scenario 2: Provide a phone-fix, identify parts to be replacedover the phone, the parts are sent, and thecustomer replaces them.

Scenario 3: A technician visits the customer site withoutreplacement parts, the customer is instructed tonote the replacement parts that are needed, thedealer ships out the parts, and the customerperforms the replacement upon receipt.

Table 17 – Parts Replacement Scenarios

Customer ReplaceableItems

Scenario 1 Scenario 2 Scenario 3

Drum

Waste Toner Container

Fixing Assembly

ADF Pickup Roller/Separation Pad



Page 49

(a) Scenario 1: Periodical Parts Replacement Based on aWarning MessageThis product generates a warning message to tell thecustomer to replace the parts at a certain time. In this case,the customer may want to have a parts stock prior to themessage. If the device is connected to the UGW (UniversalGateway), the device sends the pre-notification alarm to theUGW before the parts replacement message is displayed onthe device’s UI. This alarm enables the dealership to shipthe parts to the customer before the message is displayed.

This device also generates a replacement completion alarmto the UGW after the drums and waste toner container arereplaced. This signal tells the dealership that the part theyshipped to the customer was replaced. See Figure 3 – DrumProtective Cover.

Additionally, new drum units come with plastic orangecovers, which protect the drum surface from scratches ordamage that may occur when the customer replaces them.

Figure 2 – Less Maintenance - Parts Replacement Based onWarning Message Scenario

Signal

Parts Center

SignalDeliveryarrangement

Backend

Ship out to the customerReplacement

UGWPre Delivery

Alarm

2

1 1

3

Messagepops up

3

ReplacementCompletion

Alarm

4 4

Figure 3 – Drum Protective Cover



Page 50

The table below explains the timing of drums and waste tonercontainer replacement, if a warning message is displayed, how toreset the parts counter, whether instruction is available for partsreplacement, and whether a UGW completion alarm is supported.These notifications enable dealers to consider parts deliverytiming.

Table 18 – Less Maintenance - Timing of Drums and Waste TonerContainer Replacement Scenario 1

Items

Pre- Notification Replacement Completion

Pre-DeliveryAlarm to

UGW

Timing

Setting forthe

Alarm

Pre-Notice

onLCD

Panel

ReplacementMessage onLCD

Panel

TimingSettingfor the

Message

Instruction

Counter

Reset

CounterResetScreenDefault

Change

theDefault

Replacement

Completion

Alarmto UGW

Service Mode > COPIER> OPTION

DrumSupport

ed

FNC-SW >

D-DLV-BK/CL (50-200%

)

N/A

Default: OFFChangeablewith

USER> P-

CRG-LF

Fixed(7dayslaterfrompre-

deliveryalarm)

AnimationPrinted onthebox

Automatic

N/A N/ASupport

ed

WasteTonerContainer

Supported

N/A

Default : ONChangeable withDSPLY-SW> WT-WAR

N

Displayed

Fixed(Aftercertainoutputwas

madefrompre-

notification)

AnimationPrinted onthebox

Automatic

N/A N/A

N/A(Instead, Stop

alarm isgenerated once

Fulllevel isdetecte

d)



Page 51

(b) Scenario 2: Provide a Phone-Fix, Identify Parts to beReplaced over the Phone, the Parts Are Sent, and theCustomer Replaces ThemAlthough the device does not generate a message that tellsthe customer to replace the Fixing Assembly and the ADFPickup Roller/Separation Pad, it is recommended thatdealerships identify when these parts should be replaced viaa telephone conversation with their customer, ship the partsto the customer, and then have the customer replace theparts. Instructions come inside the parts box, and once thecustomer completes the installation, the parts countershould be reset manually so that dealers receive thereplacement completion alarm via the UGW.

Figure 4 – Less Maintenance - Parts Replacement viaTelephone Scenario

Parts Center

Deliveryarrangement

Backend

Ship out to the customerReplacement

UGWError

Notification

2

1 13

Display ofE001

1


Alarm

4 4

Signal Signal

Phone Call

When the partcan be identified

E001-000X=> Delivery of Fixing AssemblyE020-0X0X=> Delivery of drumDouble feed of originals in ADF => ADF => Delivery of roller set

Table 19 – Less Maintenance - Target Parts for ReplacementScenario 2

Items

Replacement Completion

Instruction Counter Reset

CounterReset

ScreenDefault

Change theDefault

Replacement

CompletionAlarm to

UGW

DrumPrinted on

the boxAutomatic N/A N/A Supported

FixingAssembly

Sheet in thebox

User mode >Settings/Regist

ration

Displayed

COPIER >OPTION >

DSPLY-SW >FXU-DSP

Supported

ADF PickupRoller/Separation Pad

Sheet in thebox

User mode >Settings/Regist

ration

Displayed

COPIER >OPTION >

DSPLY-SW >DF-DSP

Supported



Page 52

(c) Scenario 3: A Technician Visits the Customer Sitewithout Replacement Parts, the Customer Notes theReplacement Parts That Are Needed, the Dealer ShipsOut the Parts, and the Customer Performs theReplacement upon Receipt.This scenario may reduce the number of revisits by atechnician. If a technician can identify the parts that must bereplaced to solve the issue during the service visit, and thenecessary parts are not on hand, the customer may beinstructed to note the replacement parts that are needed.The dealer can ship out the parts later that day, and havethe customer perform the replacement upon receipt.

Figure 5 – Less Maintenance - Parts Replacement viaCustomer When a Technician Does Not Have the NecessaryParts Scenario

Parts Center

Deliveryarrangement

Backend

Ship out to the customer

Replacement

UGW

2

Need Fixing Assembly

1

3 3

Signal Signal

Parts order

3

TechnicianBackend


Alarm

Table 20 – Less Maintenance - Target Parts for ReplacementScenario 3

Items

Replacement Completion

Instruction Counter Reset

Counter ResetScreenDefault

Change theDefault

Replacement

CompletionAlarm to

UGW

DrumPrinted on

the boxAutomatic N/A N/A Supported

FixingAssembly

Sheet in thebox

User mode >Settings/Registr

ation

Displayed

COPIER >OPTION >

DSPLY-SW> FXU-DSP

Supported

ADF PickupRoller/Separation Pad

Sheet in thebox

User mode >Settings/Registr

ation

Displayed

COPIER >OPTION >

DSPLY-SW> DF-DSP

Supported



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b. Considerations

Dealerships may need to consider the following when the customeris permitted to install/service the machine:

The customer should dispose of the machine’s box/carton andreplaced parts.

The dealer should dispose of the machine’s box/carton andreplaced parts as part of a regular process.

Establish a direct parts delivery system to the customer (forexample, UPS (United Parcel Service)).



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2. Remote Support

As part of the Less Maintenance strategy, Canon USA encouragesdealers to consider technical support for customers over the telephone.Remote support enables the dealer to resolve problems over thetelephone and avoid a technician visit. This makes the dealer moreefficient, enables them to save on service costs, spend time on moredifficult issues, and enables the customer to enjoy more uptime.

Some ideas to start using remote support for your customers are below.

Provide technical and network problem resolution to end-users(customers) by performing a question diagnosis, while guiding usersthrough step-by-step solutions. Solutions include, but are not limitedto, resolving user name and password issues, uninstalling/reinstallingbasic software applications, verifying proper hardware and softwareset up, power cycling equipment, assisting with navigating aroundapplication menus, touch panel display menus, and troubleshootinge-mail issues.

Identify, correct, and advise on operational issues. Provide customer support and technical issue resolutions via e-mail,

telephone, or other electronic medium. Help configure a customer’s equipment to connect to the Internet or

network. Configure MEAP applications to connect to Active Directory servers

or other services. Redirect issues that cannot be resolved over the telephone to an

appropriate resource, and schedule a technician visit. Accurately process and record call transactions using a computer

designed tracking software. Follow up and call back customers when necessary. Stay current with system information changes and firmware updates.



Page 55

Furthermore, the imageRUNNER ADVANCE C350iF/C250iF machinesare standard-equipped with the Remote Operator's Kit. This enablesdealers to operate the User mode and Service mode of the machine viaa customer's PC. Before using the Remote Operator function, dealersmust turn the Remote Operator’s settings ‘On’ by pressing[Settings/Registration] > [Management Settings] > [License/Other] >[Remote Operation Settings], and then download and install the Viewerapplication, which is available on the e-Support Web site on thecustomer’s PC.

Figure 6 – Remote Support with the Standard Remote Operator’s Kit



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H. Device Configuration Management

There are two tools to help a System Administrator manage deviceconfiguration settings from device to device, and they are standard tools onthe imageRUNNER ADVANCE C350iF/C250iF Series: DCM (DeviceConfiguration Manager) and Device Migration Navigator.

1. DCM (Device Configuration Manager)

The DCM reduces the installation time for a new or replacementimageRUNNER ADVANCE device by enabling the user modes andservice modes to be exported from the current device, and thenimported to a new or replacement device.

The settings can be exported from the current device via the Remote UIor the Device Information Delivery Settings function, or via the ServiceMode to USB memory media. To import these settings to a new orreplacement device, use the Remote UI, or import them via the ServiceMode from USB memory media. For more information on the DCM, seethe imageRUNNER ADVANCE C350iF/C250iF Series Service Manual.

2. Device Migration Navigator

The Device Migration Navigator is an application that helps the servicetechnician select the best migration tool (Remote UI or USB memorymedia) to transfer device settings based on the source device,destination device, and the settings that need to be transferred.

The Device Migration Navigator delivers a printable report that showsthe service technician the tools to use, the migration procedure, and themigration limitations. It is also available at no charge from CUSA’se-Support Web site Download Center.

Note: The Device Migration Navigator is only used to transfer devicesettings. It is not used to back up or restore RAM data.




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I. LMS (License Management System)

To activate optional software programs, you must obtain a license throughthe LMS server. This replaces the need for additional hardware or dongles toactivate new software.

The LMS is a server-based software license program. All purchased softwareapplication packages contain a license access number certificate with thedocumentation. The dealer must enter the license access number and theimageRUNNER ADVANCE device’s serial number into the LMS server togenerate a license key. The URL to access the LMS server is:http://www.canon.com/lms/ir/.

Figure 7 – License Management System

If there are activation or installation issues, contact the Technical SupportCenter. Be prepared to provide the product’s serial number, license accessnumber, and license key.

Notes: The license access number comes with the software. Keep the license

access number in a secure location, as it cannot be replaced if it is lost. The machine’s serial number can be found on the Counter Check screen on

the machine’s UI. Activated software programs are not impacted by normal service activity.

http://www.canon.com/lms/ir/



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J. Content Delivery System Web Site

The CDS Web site enables end-users to download, install, and activateselect MEAP applications (.jar and license files) via the imageRUNNERADVANCE device directly, without the need to go through the LMS andService Management Service.

To manage licenses, register, and install MEAP applications, you can accessthe CDS directly from the imageRUNNER ADVANCE device’s touch paneldisplay, enter the LAN (License Access Number) of the MEAP applicationwhen prompted, and then follow the instructions on the touch panel display toinstall and register the MEAP application.

Some MEAP applications include a Software License Agreement to whichyou must agree before you can complete the installation and registrationprocess.

Additionally, you can download select client applications and related manualsfrom the CDS Web site located at: http://www.canon.com/fau/downloads.

Figure 8 – Content Delivery System Web Site

If there are activation or installation problems, contact the Technical SupportCenter, and provide the product’s serial number and LAN.




Page 59

K. Recommended System Engineer Requirements

An SE (System Engineer)37 is recommended to work with Canon’s networkeddevices, and should have the following basic job functions:

Systems integration (pre-sale and post-sale) Installation Education of customers and dealership personnel Troubleshooting

To perform the above tasks successfully, it is crucial that the SE have strongcomputer skills and working knowledge in the following areas (listed in orderof importance):

1. The major computer platforms (IBM-compatible and Macintosh)2. Computer hardware (including cabling)3. Computer software (including drivers)4. Operating systems:

- Windows 2000 Professional/Server/Advanced Server- Windows XP Professional/Home Edition (32 bit)- Windows XP Professional x64 (64 bit)- Windows Server 2003 (32 and 64 bit versions)- Windows Vista (32 bit)- Windows 7 or 8- Mac OS versions 10.1.5 and up (for PS/PCL), and versions

10.2.8 – 10.4.2 (for UFR II)5. Network Operating Systems:

- Novell NetWare 3.x, 4.x, 5.x, and 6.x- Windows NT/2000/2003- Mac OS X

6. Protocols:- TCP/IP- IPX/SPX- NetBIOS- AppleTalk

7. Printing8. Scanning

It is also important that the SE have computer skills and working knowledgein the following areas: Other computer platforms (mainframe and UNIX) Networking Basic electronics

37 An SE (System Engineer) is a professional title often used by hardware vendors for individuals who perform systems relatedtasks, such as analysis, design, and programming. System Engineers are also often involved in pre-sales activities.



Page 60

The Education/Training (listed in preferred order) of a successful Canondealership’s SE include:

1. Novell CNA or Novell CNE or Microsoft MCSE certification2. Two years of experience being a Canon Copier Service Technician

(training centered on connectivity products)3. A degree in Computer Science or Engineering, or a computer technician

with two years of experience is required in the above areas.

L. Firmware Upgrades Using the Service Support Tool

The SST (Service Support Tool) (version 4.73 or later) is available viaCanon’s e-Support Center Web site (http://www.support.cusa.canon.com) forupgrading the following system components:

System Software stored on the HDD Main engine firmware Accessory firmware (Refer to the SST User Manual for a list of supported

devices and accessories.) MEAP Contents Language HDD Format Clear the service mode password Initialize the HDD Encryption Board Temporary back up and restore the Flash PCB (Printed Circuit Board) and

SRAM settings on the Main Controller PCB 2. Initialize the standard area on the Flash PCB

The imageRUNNER ADVANCE C350iF/C250iF Series devices supportfirmware downloads from the SST and a USB memory stick. When the harddisk drive is replaced, the SST is used to format the new HDD and loadsoftware.

IMPORTANT The imageRUNNER ADVANCE Security Kit-J1 for IEEE 2600.1 Common

Criteria Certification ships with certified device firmware to enable theimageRUNNER ADVANCE C350iF/C250iF Series machines to be IEEE2600.1 certified.

Once the imageRUNNER ADVANCE Security Kit-J1 for IEEE 2600.1Common Criteria Certification is installed, you can only upgradeimageRUNNER ADVANCE C350iF/C250iF Series machines with firmwareversions certified for the IEEE standard 2600.1-2009. Upgrading tonon-certified firmware invalidates the IEEE standard 2600.1 certification,although the machine will continue to operate properly.




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M. Computer Requirements for Downloading Firmware

The recommended desktop PC or laptop requirements38 to download thefirmware are:

CPU: Celeron 400 MHz or higher (32-bit processor only) Memory: 512 MB of RAM or more Free HDD Capacity: 1 GB or more of available hard disk space High-Speed USB 2.0 (recommended) or 1.1 Display: VGA 640 x 480 resolution or better, 256 colors or more Operating System (any of the following):

- Microsoft Windows 2000 Server/Professional- Microsoft Windows XP Professional or Home Edition

Network connection: 10Base-T/100Base-TX, or a PCMCIA slot for anEthernet card

Download Tool: SST version 4.73 or later Necessary Cables:

- High-Speed USB 2.0-compliant cable (as short as possible to avoidconnection problems). Note: Do not use extension cables.

- Cross-over Ethernet cable

N. Hard Disk Drive Handling

The imageRUNNER ADVANCE C350iF/C250iF Series machines use anHDD (Hard Disk Drive) for storing firmware and image data. The HDD iseasily affected by shock, vibration, and static charge. Therefore, its handlingrequires special care. When transporting an HDD, which is available as aservice part, it must be kept in its original package until it is installed in amachine.

CAUTIONCanon USA or any of its affiliates or dealers are not liable for anydamages for loss of data received or stored on the hard disk,including loss arising from lost opportunity to use such data, even ifCanon is informed of the possibility of such damages. Therefore, it isrecommended not to permanently store data on the HDD withouthaving secured copies or printouts of such data. (Review the terms ofthe product's Limited Warranty for more details.)

IMPORTANTIf an HDD must be replaced due to a fault, all MEAP application files storedon it will be lost, requiring all applications and their license files to bereinstalled, in addition to replacing the HDD. Refer to the imageRUNNERADVANCE C350iF/C250iF Series Service Manual for further details.

38 Specifications are subject to change without notice.



Page 62

O. Special Tools, Solvents and Oils

In addition to the standard tools used to service these devices, the followingspecial tools should also be carried by a service technician, according to thetool’s rank. For more information on the special tools, solvents, and oilsbelow, see the imageRUNNER ADVANCE C350iF/C250iF Series ServiceManual.

Table 21 – Special Tools List

Description Appearance Rank Part Number7

Remarks

Digital Multimeter A FY9-2002-000Used for electrical checks andadjustment of laser power withthe laser power checker.

Tester ExtensionPin

A FY9-3038-000Used as a probe extensionwhen making electrical checks.

Tester ExtensionPin (L-shaped)

A FY9-3039-000Used as a probe extensionwhen making electrical checks.

NA-3 Test Chart A FY9-9196-000Used for checking andadjusting images.

Rank Description

A: Each service person must carry one.


Table 22 – Solvents and Oils

Type Uses Composition Remarks

AlcoholCleaning glass, plastic,rubber, and externalcovers.

Fluoride-familyhydrocarbon

Alcohol Surface activating agent Water

Keep away fromflammable materials.

Purchase locally. Substitute: IPA

(Isopropyl Alcohol).

SolventCleaning metal, oil, andtoner stains.

Fluoride-familyhydrocarbon

Chlorine-familyhydrocarbon

Alcohol

Keep away fromflammable materials.

Purchase locally. Substitute: MEK

(Methyl Ethyl Ketone)



Page 63

P. Consumables

Consumables are all products and materials that are consumed with regularuse and cannot be reused. Such consumables include but are not limited topaper, chemicals, and toner.

A number of factors are considered to determine the approximate yieldexpectancy of a consumable item, including paper size and the amount ofcoverage per page.

Note: All consumables shown in the table below are estimates for referencepurposes only, and are subject to change without notice.

Table 23 – Main Unit Consumables List

Description Part Number7

Quantity

Estimated Life(Pages)

39

Remarks

C350iF C250iF

GPR-51 Black Drum Unit40 8520B003AA 1Approximately

37,200

Based on anAverage MonthlyCopy Volume of2,500, and 30%Color Ratio.

GPR-51 Cyan Drum Unit40 8521B003AA 1

Approximately31,500

GPR-51 Magenta DrumUnit40 8522B003AA 1

GPR-51 Yellow Drum Unit40 8523B003AA 1

GPR-51 Black Toner 8516B003AA 1Approximately

19,00041

GPR-51 Cyan Toner 8517B003AA 1

Approximately21,500

41GPR-51 Magenta Toner 8518B003AA 1

GPR-51 Yellow Toner 8519B003AA 1


39 Value is based on LTR paper. Estimated average values in the field are based on data from the supplier. Data is subject tochange, depending on many factors, including, without limitation, the monthly copy volume, job length, color ratio,environment, type of image printed, and how the customer handles the equipment.

40 The drum units are customer replaceable, if the dealer chooses to allow.41 If a customer replaces the toner bottle prior to an out of toner message, the estimated life of the first toner bottle is shortened.



Page 64

Notes: Make sure to store toner bottles horizontally with the proper side facing up.

Before you use toner, hold each toner bottle vertically with the white portionon top, and then shake the toner bottle up and down approximately 10times.



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Q. Consumable Parts

Consumable parts are defined as those parts having a limited life that will bereached during a customer’s specific machine operation, and should then bereplaced as needed. Examples of consumable parts include, but are notlimited to, feed rollers and cleaner blades.

An estimated consumable parts list is provided in the table below to assist inthe initial parts/supplies planning. A consumable part’s life expectancy isdirectly related to usage factors, such as paper size, paper quality,environment, usage application, and machine maintenance. Therefore,consumable parts do not have a warranty, and Canon USA cannot guaranteea minimum life.

Note: All consumable parts shown in the table below are for referencepurposes only, and are subject to change without notice.

Table 24 – Main Unit Consumable Parts List


Quantity Estimated Life39

Remarks

Waste TonerContainer

FM0-0015-000 1 30,000 pages

At a color ratio of 30%.

Customer replaceable,if dealer chooses toallow.

ADF Pickup RollerUnit

FM4-9859-000 1 50,000 sheets Customer replaceable,

if dealer chooses toallow.

Customer ReplaceableSet Part Number:FM4-9866-000

ADF Separation Pad FM4-9857-000 1 50,000 sheets

Secondary TransferOuter Roller

FM1-C318-000 1 150,000 pages

Customer replaceable, ifdealer chooses to allow.Fixing Unit (120V) FM0-0072-000 1 150,000 pages

ITB Unit FM1-A153-000 1 150,000 pages

7 Part numbers are subject to change without notice.39 Value is based on LTR paper. Estimated average values in the field are based on data from the

supplier. Data is subject to change, depending on many factors, including, without limitation,monthly copy volume, job length, color ratio, environment, type of image printed, and how thecustomer handles the equipment.



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R. Periodically Replaced Parts

The imageRUNNER ADVANCE C350iF/C250iF Series does not have anyperiodically replaced parts.

S. High-Durability Replacement Parts

It is strongly recommended to replace the highly durable parts listed in thetable below when the machine reaches or exceeds the estimated life values.

Table 25 – Main Unit High-Durable Parts Replacement List


Quantity Estimated Life39 Remarks

Registration Unit FM0-0029-000 1 300,000 pages

Registration DriveSupport Plate Unit

FM1-A225-000 1 300,000 pages

Right Inner Door Unit FM1-B553-000 1 300,000 pages

Main Drive Unit FM0-0040-000 1 300,000 pages

Laser Scanner Unit FM0-0144-000 1 450,000 images

Bottle Drive Unit forYM and CK

FM0-0007-000 2 300,000 pages

Hopper (for each of theCMYK colors)

FM0-0006-000 4 300,000 images

Inner Delivery Unit FM0-0021-000 1 300,000 pages

ITB Pressure ReleaseSensor

FM0-0039-000 1 300,000 pages

Fixing Drive Unit FM0-0034-000 1 300,000 pages

7 Part numbers are subject to change without notice.39 Value is based on LTR paper. Estimated average values in the field are based on data from the supplier. Data

is subject to change, depending on many factors, including, without limitation, monthly copy volume, job length,color ratio, environment, type of image printed, and how the customer handles the equipment.

Table 26 – Staple Finisher-S1 High-Durable Parts Replacement List


Quantity Estimated Life39 Remarks

Paddle Unit FM4-8195-000 2 300,000 pages

Sub Paddle (Short) FC3-6806-000 1 300,000 pages

Sub Paddle (Long) FC3-6807-000 1 300,000 pages

Alignment Plate (Front) FE3-5828-000 1 300,000 pages

Alignment Plate (Rear) FE3-5829-000 1 300,000 pages

7 Part numbers are subject to change without notice.39 Value is based on LTR paper. Estimated average values in the field are based on data from the supplier. Data

is subject to change, depending on many factors, including, without limitation, monthly copy volume, job length,color ratio, environment, type of image printed, and how the customer handles the equipment.



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T. Periodic Maintenance

The following parts in the table below must be cleaned as needed to ensure aspecific level of machine performance.

Table 27 – Periodic Maintenance List

Item

MaintenanceInterval (Sheets) Remarks

As Needed

Transfer Guide

Clean with a dry, lint-free cloth.

Developing Roller

Fixing Inlet Guide

Multi-Purpose Tray Pickup Roller

Multi-Purpose Tray SeparationPad

Pre-Registration Guide StaticElimination Fabric

ADF Pickup Roller

ADF Separation Pad

ADF Separation Roller

ADF Registration Roller

ADF Feed Guide/Rib

ADF Delivery Roller/Roller

ADF Rollers/Slave Roller

Reader Stream Reading Glass Clean with lubricating oil (Tool Number:FY9-6022).



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U. Counters

The imageRUNNER ADVANCE C350iF/C250iF Series machines use softcounters to track their functional copy use. The control panel displays up toeight counters on the Counter Status Check screen (when the Counter Checkkey on the control panel is pressed). By default, the imageRUNNERADVANCE C350iF/C250iF Series machines display 4 out of 8 counters onthe Counter Status Check screen.

The table below indicates the default counter configurations of theimageRUNNER ADVANCE C350iF/C250iF Series machines displayed on theCounter Status Check screen. For more information on the soft counterconfigurations, see the imageRUNNER ADVANCE C350iF/C250iF SeriesService Manual. Specifically, refer to the Service Mode section of the ServiceManual that covers the setting under COPIER > OPTION > USER.

Table 28 – Soft Counter Configuration

Counter DescriptionDefaultDisplay

Default Switch

1 101: Total 1 On Fixed

2 108: Total (Black 1) On

July be changed viaService Mode setting

to any availablecounter.

3 230: Copy (Full Color + Single Color/Small42

) On

4 322: Print (Full Color + Single Color/Small42

) On

5 Not displayed Off

6 Not displayed Off

7 Not displayed Off

8 Not displayed Off

The displayed counters can be changed, enabled, or disabled in the ServiceMode, except for Counter 1. Counter 1 cannot be changed under anycircumstances.

Since the imageRUNNER ADVANCE C350iF/C250iF Series does not support11” x 17” paper, you cannot use a double-click charge scheme.

42 Refers to small size paper (when the paper length is 14” (364 mm) or shorter in the paper feed direction).



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The imageRUNNER ADVANCE C350iF/C250iF Series machines have aToner Bottle Counter that increases after the machines recognize that a newtoner bottle has been inserted. Also, these machines include a Video CountFrequency Distribution Counter that determines a customer’s image dutytrend. These counters are installed to provide support for billing customerswho order and consume a lot of toner. Toner units shipped can be comparedagainst toner bottles actually installed in the machine.

Table 29 — Toner Bottle Counters

Toner Bottle CounterVideo Count Frequency

Distribution Counter

DescriptionCounts how many toner bottles areconsumed for each color throughoutthe life of the machine.

The image duty is classified into threeranges: low, mid, and high. The countis based on LTR (A4) size.

Service ModeLevel 2: COPIER > OPTION > USER> TNRB-SW

Level 1: COPIER > COUNTER >V-CNTR

Display on theCounter CheckScreen

0: Not Displayed

1: Toner Bottle Counter is displayedDisplayed in the Service Mode only.

Remarks Backed up 3 times Not backed up.

V. MEAP Counter

The MEAP application counter counts the number of prints and scans madeper MEAP application. You can view the MEAP counter by logging on to theMEAP SMS (Service Management Service) Application/License Informationpage via a Web browser. (The computer you are using must be connected tothe machine and network.) You can also view the MEAP counter from theMEAP device. Press the Counter Check button on the device’s control panel,and then press the MEAP Counter key on the touch panel display.

There are three types of MEAP applications: Applet: Contains a user interface on the touch panel display of the

device. Up to nine applet tabs can be displayed on the touchpanel display of the device.

Servlet: Contains a remote, programmable user interface for theapplication via a Web browser.

Esplet: The application does not contain a user interface.

Each MEAP application has its own counter. There are 20 counters availablefor MEAP applications on the imageRUNNER ADVANCE C350iF/C250iFSeries machines. However, one of these 20 counters is used for UniversalSend.



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X. Suggested End-User Customer Service Offerings

A. Monthly Copy/Print Volume

The maximum print/copy monthly volume is the maximum number of pagesthe machine can produce within a one-month period (based on letter sizepaper). However, the device should not be used to produce the maximumnumber of pages, or a greater volume, on a consistent monthly basis.

The optimum performance range is the volume range that the equipment wasintended to run on a regular basis to maintain a high-level of performanceand print/copy quality.

Table 30 – Monthly Copy/Print Volume

Model Optimum Performance RangeMaximum Monthly Copy/Print

Volume

imageRUNNER ADVANCEC350iF

Approximately 1,000 to 10,000

Up to 90,000 copies/prints

imageRUNNER ADVANCEC250iF

Up to 70,000 copies/prints

B. Limited Warranty Support

1. End-User Limited Warranty Conditions

Ninety (90) days after delivery to the original purchaser or 30,000prints/copies, or a combination of both, whichever comes first.

This limited warranty covers the compatible Canon brand productaccessories. For detailed warranty information, please refer to theimageRUNNER ADVANCE C350iF/C250iF Series Limited Warrantylocated in the Appendix.

Note: There is no warranty on any consumable items or consumableparts, such as paper, toner, chemicals, or pick-up rollers.

2. GPR-51 Drum Unit Limited Warranty

FullCredit

Black: 30 days from the date of the original purchase,or 1,000 prints or copies (or a combination ofboth), whichever comes first.Color:

ProratedCredit

Black:120 days from the date of the originalpurchase, or 32,000 prints or copies (or acombination of both), whichever comes first.

Color:120 days from the date of the originalpurchase, or 28,000 prints or copies (or acombination of both), whichever comes first.



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3. Flat-Rate Program

The Flat-Rate Program provides a flat-rate credit to Canon USA’sfull-line dealers as compensation for warranty expenses that they mayincur. Dealers who purchase an imageRUNNER ADVANCEC350iF/C250iF Series device will receive a Flat-Rate Program creditduring the month following their purchase. This credit covers the dealer’scost of defective parts and drums with a dealer cost under $300.00 thathave been replaced during the term of the end-user’s Limited Warranty.

The Flat-Rate Program enables the dealer to return the more expensivemachine parts to receive reimbursement for in-warranty part failures.The flat-rate credit is a percentage of your eligible machine purchases,drums, and accessories. Flat-rate credits are posted monthly in the CNA(Canon Network Access) section of Canon USA’s ISG Central Web site.Refer to the Online Limited Warranty Credit Inquiry section for moreinformation.

Original defective parts with a dealer cost over $300.00 that have beenreplaced during the term of the end-user warranty are eligible to receivereimbursement credit through the e-Tag process. Parts that are listed onthe Canon USA Repairable Parts List should be sent to an APRF(Authorized Parts Repair Facility) to be repaired at no charge.

To request a part reimbursement credit, complete the e-Tag warrantyclaim form in the Warranty section of the e-Support Center Web site athttp://www.support.cusa.canon.com. Refer to the e-Tag section of thisService Guide for further details and instructions.




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Additional information on the Flat-Rate Program is located on the CanonUSA’s e-Support Web site at http://www.support.cusa.canon.com, asshown in Figure 9.

Figure 9 – e-Support: Flat-Rate Program




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4. Warranty Parts for Repair

The APRFs (Authorized Parts Repair Facilities) are authorized by CanonUSA to repair circuit boards for various Canon products. The APRFprogram is designed to help your dealership reduce service costs byhaving circuit boards repaired instead of purchasing brand new boards.Each circuit board is live tested and updated to the latest firmwareversion prior to returning it to your dealership.

Parts specified on the Canon USA Repairable Parts List must beprepaid and shipped directly to one of the following Authorized PartsRepair Facilities. Log on to the Canon USA e-Support Web site athttp://www.support.cusa.canon.com to view the Canon USA RepairableParts List. Go to the Warranty tab, Part Repair Facilities, RepairableParts List. See Figure 10 – e-Support: Authorized Parts Repair Facilitiesfor more details.

Hytec Dealer Services, Inc.3600 Vineland Road (Suite 121)Orlando, FL 32811

Nation-Wide Repair Service, Inc.16151 Foster StreetOverland Park, KS 66085

Telephone: 1-407-297-1001 Customer Service: 1-866-655-8676

Customer Service:1-800-883-1001 Technical Support: 1-800-798-1814

Technical Support: 1-888-883-2001 Fax: 1-913-631-8372

Fax: 1-407-297-4310

Repairable parts (under warranty) are repaired free-of-charge by theAPRFs. Usually, the turnaround time is approximately five (5) businessdays. Once repaired and tested, the parts are shipped back to yourdealership via UPS Ground.

If a part is not repairable, the APRF will contact your dealership, andCanon USA’s Warranty Control Section will issue a credit to youraccount.

To check the status of your part, please contact the APRF.




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The Repairable Parts List index is in the Warranty section of thee-Support Center Web site at http://www.support.cusa.canon.comSelect from the Repairable Parts List, as shown below, for the mostcurrent list.

Figure 10 – e-Support: Authorized Parts Repair Facilities

Warranty Parts over $300.00 that are not on the Repairable Parts List

All original defective parts with a dealer cost valued over $300.00, thatare not specified on the Repairable Parts List, must be submitted toCanon Virginia, Inc. with a completed e-Tag warranty claim form, and ahandwritten or computer-generated copy of the machine’s servicehistory.

Canon Virginia, Inc.12000 Canon Boulevard

Newport News, VA 23606Attention: Warranty Returns

The service history log must include the following: Dealer Name Part Description Machine’s Installation Date Date Part Was Removed Machine’s Serial Number Machine Copy Count Part Number Reason for Removal Work Performed (Highlight Current Service Call)




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5. e-Tag

e-Tag is an electronic limited warranty claim form that is completedonline, printed out, and accompanied by the original defective part ordefective drum that is being returned to the Warranty Control Section forwarranty compensation.

The e-Tag warranty claim form can be accessed in the Warranty sectionof the e-Support Center Web site at:http://www.support.cusa.canon.com.

Figure 11 – e-Support: e-Tag




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To submit a new warranty claim, select the type of claim from thedrop-down list, shown below, and complete the required sections of thee-Tag limited warranty claim form.

Figure 12 – e-Support: e-Tag Claim Console

A copy of the e-Tag warranty claim form and the machine’s servicehistory must be returned with the original defective parts to the addressprovided on the bottom of the e-Tag warranty claim form.

The service history log can be handwritten or computer-generated, andmust include the following information:

Dealer Name Part Description Machine’s Installation Date Date Part Was Removed Machine’s Serial Number Machine Copy Count Part Number Reason for Removal Work Performed (Highlight Current Service Call)

For defective drums, ship the drum to the address provided on thebottom of the e-Tag warranty claim form, accompanied by a copy of thee-Tag warranty claim form, the machine’s service history log, a “before”sample copy that depicts the problem, and an “after” sample copy thatshows that the problem has been resolved.

After a claim form is authorized, parts, drums, and labor credits areposted on the CNA Web site the following business day.



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6. Online Limited Warranty Credit Inquiry

The Online Warranty Credit Inquiry enables your dealership to check,download, and print the details of your e-Tag and Flat-Rate Programcredits on the CNA (Canon Network Access) Web site.

a. e-Tag Inquiry

To view your e-Tag warranty claim credits online, log on to the ISGCentral Web site at http://www.isgcentral.cusa.canon.com, andselect “Canon Network Access (CNA)”, as shown below.

Figure 13 – ISG Central




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On the CNA Web site, select “Warranty Credit Inquiry”, and thenselect “e-Tag Warranty Claims Reimbursement” to perform an e-TagWarranty claims search, as shown in the following screen shots.

Figure 14 – CNA: Warranty Credit Inquiry

Figure 15 – CNA: e-Tag Warranty Claims Search

To check the status of the e-Tag warranty claims already submitted:

Go to the e-Tag Warranty Claim Console, as shown at the bottom ofthe screen shot in Figure 12 – e-Support: e-Tag Claim Console. Thisconsole enables you to check the status of your claims. To view thedetails of the e-Tag limited warranty claim form, double-click anyrecord.

Note: e-Tag warranty claims are connected to the e-Support IDnumber that is entered. Therefore, it is highly recommended that onlyone person enter and manage the e-Tag warranty claims from yourdealership.



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b. Flat-Rate Inquiry

To view your Flat-Rate warranty reimbursements online, log on to theISG Central Web site at http://www.isgcentral.cusa.canon.com, andselect “Canon Network Access (CNA)”, as shown below.

Figure 16 – ISG Central




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On the CNA Web site, select “Warranty Credit Inquiry”, and thenselect “Flat-Rate Warranty Reimbursement” to perform a Flat-RateWarranty claims search, as shown in the following screen shots.

Figure 17 – CNA: Warranty Credit Inquiry

Figure 18 – CNA: Flat-Rate Warranty Reimbursement Search



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XI. Product Technical Support Offerings

A. Dealer Support Requirements

imageRUNNER ADVANCE C350iF/C250iF Series Technical Training isrequired to receive technical support for these machines. Refer to the CanonUSA Technical Support Center section for further details.

To ensure that every dealer receives the highest level of support and help toresolve the end user’s problems quickly and accurately, we recommend thefollowing to maximize your technical support request: Your support personnel should check technical documentation (User

Manuals, Technical Publications, etc.) and the e-Support Web site (24hours a day, 7 days a week) before calling Canon USA’s TSC (TechnicalSupport Center), since your concern may have already been addressedand documented.

Have your Support ID number ready when you call the TSC, and makesure that you are where the engine or application is located andaccessible. This dramatically improves the TSC’s ability to helptroubleshoot the problem, and eliminate the “guesswork” when answeringa specific question. This also helps to supply you with answers that aremore accurate.

Provide the serial number of the installed engine or application you wantto troubleshoot. While the serial number is required to access support, italso provides the Support Specialist with information about previous callsfor support.

Make sure to provide environment-specific information, and any othersite-specific variables.

Submit and update your profile information, such as cell phone number,e-mail address, and company address on the e-Support Web site in theCurrent Profile section. You can also call Canon USA’s TSC. Accurateprofile information enables you to contact support personnel faster, and isnecessary, if more information is required from the caller later.

At the completion of each call, a ticket number is provided. If the SupportSpecialist does not provide a number, the caller should ask for it.

Have a Dealer Technician or Systems Engineer call Canon USA with whatresolved your issue. This information is helpful, and enables a SupportSpecialist to assist other callers who may have the same problem.



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B. Canon USA Support Offerings

The following support offerings were established to deliver high-quality, timelytechnical support services, and product information to Canon dealerships.These support services cover areas, such as system and user software,networking and connectivity issues, electro-mechanical operations, and otherhardware servicing.

1. Canon USA Technical Support Center

Canon USA provides a time-sensitive call escalation process for allauthorized imageRUNNER ADVANCE C350iF/C250iF Series dealers.The TSC is the single-point of entry for this process. Once a call isplaced to the TSC and information is logged into the call managementsystem, a case number is assigned to the call. Every effort is made toresolve the problem during the call. Calls that cannot be resolved duringthe initial call and require escalation, must follow the process below. Thestatus of all escalated cases can be viewed via e-Support or by callingthe TSC.

Canon USA’s TSC support responsibilities are as follows: The contracted servicing dealer solely provides all technical support

for the end-user. The Canon USA TSC is the central contact/escalation for the

reporting of all known outstanding hardware and software issues toCanon USA’s engineering and software development groups.

The Canon USA TSC is available to all Authorized Dealers, SystemsEngineers, and Technicians who have successfully completed thetraining program.

The TSC provides technical information regarding all Canonassociated hardware and software products.

The TSC deploys, as required through proper escalation procedures,all on-site Canon USA Digital Solutions Specialists and SystemsEngineers.


imageRUNNER ADVANCE C3

Table 31 – Canon USA Support Escalation Flow Chart

CanonimageRUNNER ADVANCE

C350iF/C250iF Series End-User

T

Di

End-User ContactsServicing Dealer

50iF

echn

gitalSy

Update Case
Canon USA
ical Support Center1-800-528-2830

S Update Case

Update Case
Canon USAEngineering
/C250iF Series Service

StatusModify

Canon USAolutions Specialist &

stems Engineers

Servicing Dealer ContactsCanon USA TSC

G
uide July 2014
Page 83



Page 84

2. NAVI

NAVI is a computer-based application that is designed to function asboth an information resource and diagnostic tool for Canon dealershiptechnicians (equipped with a laptop) or dealer in-house help deskenvironments.

Figure 19 – NAVI: Login Screen

Figure 20 – NAVI: Main Screen



Page 85

a. Benefits

Improves the time to resolution for the more challenging technicalsituations faced in the field.

Increases customer satisfaction by increasing the number of firstvisit problem resolutions, thereby reducing the number of requiredsecond visits.

Reduces the chances of incorrect or unnecessary parts usagewith NAVI’s diagnostic abilities and reference information.

Enables device engine reporting to aid in service costsforecasting.

b. Features

Detects the device’s engine status. Enables you to research a knowledge base of known problem

case data to solve a current machine problem when connecteddirectly to the machine or offline (connection to the machine hasnot been established).

Provides access to model servicing information, such as workprocedures and electromechanical component references.

Provides a link to Canon Technical Documentation, which isoffered to dealers for sale on a CD-ROM.

Provides a link to Canon Service Tools, such as the SST (ServiceSupport Tool) and PDL Downloader.

Enables you to access the machine’s Service Mode from acomputer running the NAVI application, and perform the AutoReset function (returns all machine settings back to their initial ordefault values).

Enables you to adjust the machine’s error and jam thresholds. Enables you to lookup replacement parts via a Web browser. Provides access to Knowledge PAKS (on the e-Support Web

site), which enables you to download offline technical referencedocuments. See Figure 21 – e-Support: Knowledge PAKS.



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Figure 21 – e-Support: Knowledge PAKS

c. Getting Started with NAVI

i. Participate in TrainingThe NAVI e-Learning course is available on e-Support for thosetechnicians who have computer skills and use the SST. The NAVIe-Learning course is interactive, and contains guided simulationsthat show the technician how to use NAVI to service, maintain,and troubleshoot Canon devices. Technicians taking the NAVIe-Learning course will also learn how to make NAVI an integralpart of their tool kit.

After the successful completion of the NAVI e-Learning course,technicians can begin to use NAVI as the tool to help themresolve field issues in a timely manner.



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ii. Get the NAVI FilesThere are two ways to get the files to start using NAVI: Download the necessary files from the e-Support Web site

free-of-charge. It is recommended to download these files viaa high-speed Internet connection, as the files are large.

Purchase the NAVI Catch-Up CD Set. The Catch-Up CD Setcontains the basic NAVI program, documentation, and modelfiles to add previously introduced models to a computer withNAVI installed.

iii. Install NAVI and Use the ProgramUse the following procedure to install and use NAVI: Install the core NAVI program and any patches. Add model support, as necessary. Add any updated model case data. If you have previously issued technical documentation on

CD-ROMs, you can link these files with NAVI.

d. Updates

Continuous updates to each imageRUNNER ADVANCE model’sUpdate Data Pack are available for download from the e-SupportWeb site free-of-charge.

e. NAVI Support

For additional details and information on NAVI, refer to the NAVImini-home page on the e-Support Web site, located in the “TechSupport” tab.

Figure 22 – e-Support: NAVI’s Mini-Home Page



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3. Internet Support

a. Canon USA’s e-Support Center Web Site

Canon USA’s Engineering Services and Solutions Division provideshigh-quality e-Support via the Internet, and is only available forCanon USA’s Authorized Servicing Dealers.

Canon USA’s e-Support is designed to provide Systems Engineersand Technicians access to technical support information via theWorldwide Web.

The following functions and information can be accessed: Proactive notification of new releases, patches, Technical

Publications, and other information via e-mail message Search for technical solutions with the Integrated Knowledge

Management System through a natural language query Read or download on-line documentation Download patches and their Readme files Download firmware and software drivers Track and modify logged cases Review all open cases



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To access e-Support, you must first register for an e-Support IDNumber. To register for an e-Support ID number, go to the CanonUSA’s e-Support Center Web site athttp://www.support.cusa.canon.com. Click on the “Register” button,and follow the instructions. This service is available at no additionalcharge to all authorized dealers.

Figure 23 – e-Support: Login Screen




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b. Canon USA’s ISG Central Web Site

Complete Service Guide versions are available on the Canon USA’sISG Central Web site (http://isgcentral.cusa.canon.com).

Access is limited to an Authorized Dealer’s Management staff.Please contact your Dealer System Administrator to request accessto the Engineering Services and Solutions section of ISG Central.

Figure 24 – ISG Central: Login Screen

http://isgcentral.cusa.canon.com/

http://isgcentral.cusa.canon.com



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When an end-user logs on to the ISG Central Web site, he/she mustselect the “Engineering Services & Solutions” button to access theService Guides area of the Web site, as shown below.

Figure 25 – ISG Central: Systems and Technical Support Web Page

Figure 26 – ISG Central: Engineering Services and Solutions ServiceGuides Area



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XII. Appendix

A. Specifications

Note: All specifications are for reference purposes only, and are subject tochange without notice.

Table 32 – imageRUNNER ADVANCE C350iF/C250iF Series Main UnitSpecifications

Item

Specifications

imageRUNNER ADVANCE

C350iF C250iF

Type Desktop

Color Supported Full Color

Developing System Dry 2-Component AC Developing System

Fixing System On-Demand

Printer Memory 2 GB RAM

Hard Disk Drive1

160 GB (Used Space: 80 GB)

First CopyOutput Time(LTR)

Full Color Up to 7.4 seconds Up to 10.5 seconds

B&W Up to 5.9 seconds Up to 8.4 seconds

Warm Up Time(at a roomtemp. of 68°F(20°C))

2

From Power ON3


From Sleep Mode Approximately 10 seconds

From the QuickStartup Settingsfor Main PowerMode

4


Resolution for Writing Up to 600 dpi x 600 dpi

Resolution for Reading Up to 600 dpi x 600 dpi

Halftone 256 Gradations

Acceptable Originals Sheet, book, three-dimensional objects (up to 4 lb (2 kg))

Paper Sizes

Paper Drawer 1LGL, LTR, STMT, EXEC, and Custom Size (3 7/8” x 7 1/2” to8 1/2” x 14” (99 mm x 191 mm to 216 mm x 355.6 mm))

Multi-PurposeTray

LGL, LTR, STMT, EXEC, and Custom Size (3 7/8” x 5 7/8”, to8 1/2” x 14” (99 mm x 148 mm to 216 mm x 355.6 mm))

1 The HDD capacity is subject to change in a future release.2 Activation time may vary, depending on the environment and conditions under which the machine

is used.3 The Quick Startup Settings for Main Power mode is set to ‘Off’.4 Even if the Quick Startup Settings for Main Power mode is set to ‘On’, the Warm-Up time may be

longer, depending on the conditions under which the machine is used.



Page 93

Table 32 – imageRUNNER ADVANCE C350iF/C250iF Series Main UnitSpecifications Continued

Item

Specifications

imageRUNNER ADVANCE

C350iF C250iF

PaperWeight/Type

Paper Drawer 1

Weight: 16 lb bond to 60 lb cover (60 to 163 g/m2)

Type: Thin (16 lb bond (60 to 63 g/m2)), Plain 1 (17 to 20 lb

bond (64 to 75 g/m2)), Plain 2 (21 to 24 lb bond (76 to

90 g/m2)), Recycled, Color, Pre-Punched, Bond, Heavy 1

(29 to 34 lb bond (106 to 128 g/m2)), Heavy 2 (35 lb bond

to 60 lb cover (129 to 163 g/m2)), and Envelopes

43

Multi-PurposeTray


Type: Thin (16 lb bond (60 to 63 g/m2)), Plain 1 (17 to 20 lb

bond (64 to 75 g/m2)), Plain 2 (21 to 24 lb bond (76 to

90 g/m2)), Recycled, Color, Pre-Punched, Bond, Heavy 1

(29 to 34 lb bond (106 to 128 g/m2)), Heavy 2 (35 lb bond

to 60 lb cover (129 to 163 g/m2)), Heavy 3 (61 to 80 lb

cover (164 to 220 g/m2)), Labels, Transparency, and

Envelopes

Paper Capacity

Paper Drawer 1Approximately 550 sheets (20 lb bond (80 g/m

2)), or

Approximately 640 sheets (17 lb bond (64 g/m2))

Multi-PurposeTray

Approximately 100 sheets (20 lb bond (80 g/m2))

Copy Speed44

(Except WhenPaper Is Fedfrom the Multi-Purpose Tray)(Sheets/Minute)

LGL 29 21

LTR 36 26

STMT 26 26

EXEC 36 26

MarginTop: 1/8” (4.0 mm)Left/Right: 1/8” (4.2 mm)Bottom: 1/8” (2.5 mm)

Multiple Copies 1 to 999 sheets

Magnification

Reduction

1:0.78 (LGL → LTR) 1.0.64 (LTR → STMT) 1.0.501.0. 25

Enlargement1.1.29 (STMT → LTR) 1.2.001.4.00

Copy Ratio 25% to 400% (in 1% increments)

Power Requirements 120 to 127 V AC, 60 Hz, 6.9 A

Plug NEMA 5-15

PowerConsumption

Maximum Approximately 1.5 kWIn the SleepMode

Approximately 1.0 W

Main Power IsOFF

Quick Startup Settings for Main Power is set to ‘On’:Approximately 0.5 W

Quick Startup Settings for Main Power is set to ‘Off’:Approximately 0.1 W

43 Envelopes can only be loaded in Paper Drawer 1.44 The copy speed may vary, depending on the settings for the paper type, paper size, and sending method.

Copying continuously may slow the copy speed, as adjustments are made to the machine’s temperature andimage quality.



Page 94

Table 32 – imageRUNNER ADVANCE C350iF/C250iF Series Main UnitSpecifications Continued

Item

Specifications

imageRUNNER ADVANCE

C350iF C250iF

Dimensions (H x W x D) 24” x 20 1/8” x 24 1/2” (610 mm x 511 mm x 621 mm)

Weight Approximately 99.2 lb (45 kg)

Installation Space (W x D)When the Multi-Purpose tray is extended:

33 1/2” x 24 1/2” (852 mm x 621 mm)

Table 33 – Automatic Document Feeder Specifications

Item

Specifications

imageRUNNER ADVANCE

C350iF C250iF

Original Feeding Mechanism Automatic Document Feeder

Size andWeight ofOriginals

Size LGL, LTR, and STMT

Weight1-sided scanning

45: 13 to 28 lb bond (50 to 105 g/m

2)

2-sided scanning 17 to 28 lb bond (64 to 105 g/m2)

Original Tray CapacityUp to 50 sheets LTR (20 lb bond (80 g/m

2))

Up to 30 sheets LGL

OriginalScanningSpeed (LTR,Sheets/Minute)

Copying1-sided scanning (B&W/FullColor at 300 x 600 dpi):

Approximately 36

1-sided scanning (B&W/FullColor at 300 x 600 dpi):

Approximately 26

Scanning1-sided scanning (B&W/FullColor at 300 x 300 dpi):

Approximately 36

1-sided scanning (B&W/FullColor at 300 x 300 dpi):

Approximately 26

Table 34 – Cassette Feeding Unit-AG1 (Optional) Specifications

Item Specifications

Paper SizesLGL, LTR, STMT, EXEC, and Custom Size (3 7/8” x 7 1/2” to8 1/2” x 14” (99 mm x 191 mm to 216 mm x 355.6 mm))

Paper Drawer Capacity550 sheets (20 lb bond (80 g/m

2)) or

640 sheets (17 lb bond (64 g/m2))

Power Source From the main unit

Maximum Power Consumption Approximately 25 W

Dimensions (H x W x D) 16 3/4” x 20 1/8” x 20” (425 mm x 511 mm x 508 mm)


45 If scanning only one sheet of paper, a customer can scan originals from 13 to 34 lb bond (50 to 128 g/m2).



Page 95

Table 35 – Cassette Feeding Unit-AH1 (Optional) Specifications

Item Specifications

Paper SizesLGL, LTR, STMT, EXEC, and Custom Size (3 7/8” x 7 1/2” to8 1/2” x 14” (99 mm x 191 mm to 216 mm x 355.6 mm))

Paper Drawer Capacity550 sheets (20 lb bond (80 g/m

2)) or

640 sheets (17 lb bond (64 g/m2))



Dimensions (H x W x D) 16 3/4” x 20 1/8” x 20” (425 mm x 511 mm x 508 mm)


Table 36 – Staple Finisher-S1 (Optional) Specifications

Item Specifications

Paper Size/Weight/Type

Size:LGL, LTR, STMT, EXEC, Custom Size (3 7/8” x 5 7/8”, to8 1/2” x 14” (99 mm x 148 mm to 216 mm x 355.6 mm)), andEnvelopes


Type:Thin (16 lb bond (60 to 63 g/m

2)), Plain 1 (17 to 20 lb bond (64

to 75 g/m2)), Plain 2 (21 to 24 lb bond (76 to 90 g/m

2)),

Recycled, Color, Pre-Punched, Bond, Heavy 1 (29 to 34 lbbond (106 to 128 g/m

2)), Heavy 2 (35 lb bond to 60 lb cover

(129 to 163 g/m2)), Heavy 3 (61 to 80 lb cover (164 to

220 g/m2)), Labels, Transparency, and Envelopes

Capacity Per Tray

No Finishing Modes, Collate, Group Mode Set500 sheets (or 2 7/8” (73.5 mm) in height)

Collate + Offset, Group + Offset Modes Set500 sheets (or 2 7/8” (73.5 mm) in height)

Staple Mode Set500 sheets/20 sets (or 2 7/8” (73.5 mm) in height)

Maximum Stapling CapacityCorner Staple Mode:

30 sheets



Dimensions (H x W x D) 11 7/8” x 23 1/4” x 18 1/8” (301 mm x 589 mm x 459 mm)


Installation Space (W x D)Including the Main Unit

42” x 22 5/8” (1,066 mm x 573 mm)(When the multi-purpose tray is extended)



Page 96

Table 37 – Copy Card Reader-F1 (Optional) Specifications

Item Specifications

Available Cards Magnetic

Card Readout Method Magnetic readout

Magnetic Card Reading Direction Face up

Store/Replay Replay


Dimensions (H x W x D)1 5/8” x 3 1/2” x 3 3/4” (40 mm x 88 mm x 96 mm)(Excludes the attachment kit and cable)

WeightApproximately 7.1 oz (200 g) (Including the attachment kit andcable)

Table 38 – Fax Functions Specifications

Item Specifications

Telephone Line Used46

Public Switched Telephone Network

Scan Line Density(Scan, Transmission)

Normal: 8 pels47

/mm x 3.85 line/mmFine: 8 pels/mm x 7.7 line/mmSuper-Fine: 8 pels/mm x 15.4 line/mmUltra-Fine: 16 pels/mm x 15.4 line/mm

Transmission SpeedSuper G3: 33.6 kbpsG3: 14.4 kbps

Compression Method MH, MR, MMR, JBIG

Transmission Type Super G3, G3

Sending Original Sizes LGL to STMT

Receiving Original Sizes 11” x 17” to STMT

Transmission Times

ECM-MMR: Approximately 3.2 secondsG3 MR: Approximately 13 secondsG3 MH: Approximately 13 secondsJBIG: Approximately 2.6 seconds

Auto Dial FunctionAddress Book: 1,800 destinations (including destinations stored in

one-touch buttons)

Image Memory Approximately 6,000 pages

46 When using an IP telephone service, facsimile communication via an IP telephone line, may not be performednormally. It is recommended to use a general telephone (Public Switched Telephone Network) line for facsimilecommunication.

47 Pels stands for picture elements (pixels).



Page 97

Table 39 – Send Function: Scan Specifications

Item Specifications

Communication Protocol FTP (TCP/IP), SMB (TCP/IP), WebDAV

Data Format TIFF, JPEG, PDF, XPS, OOXML (PowerPoint)

Resolution

B&W:100 x100 dpi, 150 x 150 dpi, 200 x 100 dpi, 200 x 200 dpi,200 x 400 dpi, 300 x 300 dpi, 400 x 400 dpi, 600 x 600 dpi

Color:100 x 100 dpi, 150 x 150 dpi, 200 x 100 dpi, 200 x 200 dpi,300 x 300 dpi

System Environment

Windows 2003 Server R2 (SP2), Windows Vista (SP2), WindowsServer 2008 (SP2), Windows Server 2008 R2 (SP2), WindowsServer 2012, Windows Server 2012 (SP2), Windows 7,Windows 8, Windows 8.1

Mac OS X, 10.6.x, 10.7.x, 10.8.x, 10.9.x, Red Hat Linux 9,Solaris 10

Interface 10/100/1,000 Base-TX

Color ModeAutomatic-Color Select (Full Color/Grayscale), Automatic-ColorSelect (Full Color/Black-and-White), Full Color, Grayscale,Black-and-White

Original Type Text, Text/Photo, Photo

Other Preview, Browse Windows (SMB) File Server

OptionalPDF/XPS/OOXMLFunctions

PDFCompact, Trace and Smooth, Encryption, OCR, Device Signature,User Signature, Optimization for Web

48, PDF/A-1b, Policy Applied

XPS Compact, OCR, Device Signature, User Signature

OOXML PowerPoint, OCR

48 PDF files optimized for Web viewing.



Page 98

Table 40 – Send Function: E-Mail and I-Fax Specifications

Item Specifications

Communication Protocol SMTP, POP3

I-Fax Communication Mode Simple, Full

Resolution

For SendingE-Mail (B&W)

100 x100 dpi, 150 x 150 dpi, 200 x 100 dpi, 200 x 200 dpi,200 x 400 dpi, 300 x 300 dpi, 400 x 400 dpi, 600 x 600 dpi

For SendingE-Mail (Color)

100 x 100 dpi, 150 x 150 dpi, 200 x 100 dpi, 200 x 200 dpi,300 x 300 dpi

For SendingI-Fax (B&W)

200 x 100 dpi, 200 x 200 dpi, 200 x 400 dpi49

, 300 x 300 dpi49

,400 x 400 dpi

49, 600 x 600 dpi

49

FormatE-Mail TIFF, JPEG, PDF, XPS, OOXML (PowerPoint)

I-Fax (B&W) TIFF (MH, MR49

, MMR49

)

Original SizeE-Mail LGL, LTR, STMT

I-Fax LGL50

, LTR, STMT50

Server SoftwareMicrosoft Exchange 2003 and 2007 (SP2), Sendmail 8.14.4,Lotus Domino R7.0

Other Search for a destination via an LDAP Server, Preview

OptionalPDF/XPS/OOXMLFunctions

(E-Mail Only)

PDFCompact, Trace and Smooth, Encryption, OCR, Device Signature,User Signature, Optimization for Web

48, PDF/A-1b, Policy Applied

XPS Compact, OCR, Device Signature, User Signature

OOXML PowerPoint, OCR

48 PDF files optimized for Web viewing.

49 Available after setting the RX conditions for the destination.50 Sent as LTR.



Page 99

Table 41 – Connectivity and Software Specifications

Item Specifications

Network Interface 10/100/1,000 Base-TX

TCP/IP

Frame Type Ethernet II

PrintApplications

LPD, Raw, IPP, IPPS, FTP, WSD, SMB, NetWare

IPX/SPX

Frame TypeEthernet II, Ethernet 802.2, Ethernet 802.3, Ethernet SNAP, AutoDetect

PrintApplications

Bindery PServer, NDS PServer, RPrinter, NPrinter

AppleTalkFrame Type Ethernet SNAP

Print Application PAP (Printer Access Protocol)

Command Languages PCL5c, PCL6, PostScript 3

Resident Fonts

PCL93 Scalable fonts, 2 OCR fonts, 10 Bitmap fonts, AndaleFont

51

(Japanese, Korean, Simplified Chinese, Traditional Chinese)

PS 136 Scalable Adobe fonts

Printable Area

PCL5c, PCL6Reduced to 1/8” (4.2 mm) from the top, bottom, left, and rightedges of the paper.

PostScript 3Reduced to 1/8” (4 mm) from the top, bottom, left, and right edgesof the paper.

Notes: When printing in the Expand Print Region and Print mode, the printable

area is enlarged. The upper margin becomes 1/8” (4 mm), the lower marginbecomes 1/8” (2.5 mm), and the side margins become 1/8” (4.2 mm).

When an original has data that extends all the way to the edges, even if theExpand Print Region and Print mode is selected, the periphery of the datamay be cut off when printing. In this case, specify the reduction ratio in theprinter driver so that the data is not cut off, and then try to print again.

51 The optional PCL International Font Set must be activated to use Andale and WorldType Collection, or AndaleMono WT fonts.



Page 100

B. Main Unit Limited Warranty



Page 101

C. List of TablesTable 1 - imageRUNNER ADVANCE C350iF/C250iF Series Comparison.................................3Table 2 – imageRUNNER ADVANCE C350iF/C250iF Series Box Contents ..............................5Table 3 – Configuration ...............................................................................................................6Table 4 – Hardware Accessories.................................................................................................7Table 5 – System Accessories ....................................................................................................8Table 6 – Integrated and imageRUNNER ADVANCE Solutions .................................................9Table 7 – Supplies and Consumables.......................................................................................11Table 8 - Service Materials .......................................................................................................34Table 9 – Main Unit Power and Plug Requirements..................................................................35Table 10 – Power Requirements for the Main Unit and Optional Accessories..........................36Table 11 – Installation Space Requirements .............................................................................37Table 12 – Estimated Installation Times....................................................................................39Table 13 – CDS Firmware Delivery Methods ............................................................................41Table 14 - Installation and Parts Replacement Scenarios.........................................................45Table 15 – Less Maintenance Items, Personnel Who Can Install, and Where to Find

Installation Information ...........................................................................................46Table 16 – Setup Guide Settings...............................................................................................47Table 17 – Parts Replacement Scenarios .................................................................................48Table 18 – Less Maintenance - Timing of Drums and Waste Toner Container Replacement

Scenario 1 ..............................................................................................................50Table 19 – Less Maintenance - Target Parts for Replacement Scenario 2...............................51Table 20 – Less Maintenance - Target Parts for Replacement Scenario 3...............................52Table 21 – Special Tools List.....................................................................................................62Table 22 – Solvents and Oils.....................................................................................................62Table 23 – Main Unit Consumables List ....................................................................................63Table 24 – Main Unit Consumable Parts List ............................................................................65Table 25 – Main Unit High-Durable Parts Replacement List .....................................................66Table 26 – Staple Finisher-S1 High-Durable Parts Replacement List.......................................66Table 27 – Periodic Maintenance List........................................................................................67Table 28 – Soft Counter Configuration ......................................................................................68Table 29 — Toner Bottle Counters ............................................................................................69Table 30 – Monthly Copy/Print Volume .....................................................................................70Table 31 – Canon USA Support Escalation Flow Chart ............................................................83Table 32 – imageRUNNER ADVANCE C350iF/C250iF Series Main Unit Specifications .........92Table 33 – Automatic Document Feeder Specifications............................................................94Table 34 – Cassette Feeding Unit-AG1 (Optional) Specifications.............................................94Table 35 – Cassette Feeding Unit-AH1 (Optional) Specifications.............................................95Table 36 – Staple Finisher-S1 (Optional) Specifications ...........................................................95Table 37 – Copy Card Reader-F1 (Optional) Specifications .....................................................96Table 38 – Fax Functions Specifications...................................................................................96Table 39 – Send Function: Scan Specifications ........................................................................97Table 40 – Send Function: E-Mail and I-Fax Specifications......................................................98Table 41 – Connectivity and Software Specifications................................................................99



Page 102

D. List of FiguresFigure 1 – Setup Guide..............................................................................................................47Figure 2 – Less Maintenance - Parts Replacement Based on Warning Message Scenario.....49Figure 3 – Drum Protective Cover .............................................................................................49Figure 4 – Less Maintenance - Parts Replacement via Telephone Scenario............................51Figure 5 – Less Maintenance - Parts Replacement via Customer When a Technician Does

Not Have the Necessary Parts Scenario................................................................52Figure 6 – Remote Support with the Standard Remote Operator’s Kit......................................55Figure 7 – License Management System...................................................................................57Figure 8 – Content Delivery System Web Site ..........................................................................58Figure 9 – e-Support: Flat-Rate Program...................................................................................72Figure 10 – e-Support: Authorized Parts Repair Facilities .........................................................74Figure 11 – e-Support: e-Tag .....................................................................................................75Figure 12 – e-Support: e-Tag Claim Console ...............................................................................76Figure 13 – ISG Central..............................................................................................................77Figure 14 – CNA: Warranty Credit Inquiry..................................................................................78Figure 15 – CNA: e-Tag Warranty Claims Search ........................................................................78Figure 16 – ISG Central...............................................................................................................79Figure 17 – CNA: Warranty Credit Inquiry ....................................................................................80Figure 18 – CNA: Flat-Rate Warranty Reimbursement Search .....................................................80Figure 19 – NAVI: Login Screen ................................................................................................84Figure 20 – NAVI: Main Screen .................................................................................................84Figure 21 – e-Support: Knowledge PAKS..................................................................................86Figure 22 – e-Support: NAVI’s Mini-Home Page.......................................................................87Figure 23 – e-Support: Login Screen.........................................................................................89Figure 24 – ISG Central: Login Screen......................................................................................90Figure 25 – ISG Central: Systems and Technical Support Web Page......................................91Figure 26 – ISG Central: Engineering Services and Solutions Service Guides Area ................91

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