impact report 2015 - ncoa · 2019-02-04 · impact report 2015 improving the lives of 10 million...

Impact Report2015

Improving the lives of 10 million older adults by 2020

Celebrating 65 Years of Service

Helping millions age with health, security, and independence

Our Vision

Our Mission

Our Social Impact Goals

People aged 60+ in the United States will have: •Greatereconomicsecuritythroughincreasedaccesstobenefits,financialresources, andjobopportunities •Improvedhealthandreduceddisabilitythroughgreateraccesstoprovencommunity-based andonlineprograms •Enhancedcapacitytoliveindependentlyincommunities

Communityorganizationsservingolderadultswillachieve: •Greatersocialimpact,capacity,andsustainability

Publicprogramswill: •Moreeffectivelymeettheneedsofolderadults,especiallythosewhoarestruggling

Leader.Innovator.Advocate.Socialentrepreneur.TheNationalCouncilonAging(NCOA)playsalloftheserolesinourquesttoimprovethelivesofmillionsofolderadults.For65years,NCOAhassystematicallytackledsomeofthebiggestchallengesfacingAmerica’solderadults,especiallythosewhoarestruggling.

Ourstrategyissimple:Identifycriticalissues;addressthemthroughacombinationofcollaborativeleadership,innovativeservices, advocacy,andsocialenterprise;andtrackresults.Withthehelpofanationalnetworkofpartners,weareworkingtoimprovethe healthandeconomicsecurityof10millionolderadultsby2020.Weinviteyoutohelpusgetthere.

Ajustandcaringsocietyinwhicheachofus,asweage,liveswithdignity,purpose,andsecurity

Improvethelivesofmillionsofolderadults,especiallythosewhoarestruggling


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Our Strategy

Collaborative Leadership

Innovative Services

Social Enterprise

Impact

Advocacy

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Leadingandparticipatinginstrategicalliances,coalitions,and multi-sectorpartnershipsEngagingandmobilizingcommunityorganizations,leaders,andolderadults

Developing,scaling,andsustainingcommunity-basedandonlineservicesproventobeeffectiveforolderadults

Creatingandimplementingmarket-driven,self-sustainingsolutionstosocialproblems

Improvingthelivesofmillionsofolderadults

Improvingpublicpoliciesbybeingatrustednationalvoice,usingknowledge fromcommunityservicestoinformadvocacy,andempoweringandgiving voicetoolderadultsingreatestneedandthosewhoservethem


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Our Impact: Fiscal Year 2015

Incollaborationwithourcommunitypartnersacrossthecountry,NCOAsignificantlyimprovedthehealthandeconomicsecurityofmorethan 1.4 million individualsinFY15.NCOApartnersandprogramsarelocatedacrossthecountry.Seewhat’savailableinyourareaatncoa.org/Map.

Inreportingoursocialimpacteachyear,wecountindividualsservedbyNCOAandourpartnerswho:

•Realizedacombinedreductioninexpensesand/orincreaseinincomethatequalsatleast$1,200peryear

•Completedanevidence-basedprogramthathasbeenproventodeliverimprovementstohealthandwell-being •Directlybenefited(asdefinedabove)fromapolicychangethatwouldnothavehappenedwithoutNCOA’sleadershipandadvocacy

Statistics marked with an * in this report are not counted toward the FY15 total of 1.4 million.

Improving the Lives of 10 Million Older Adults by 2020

2011 2012 2013 2014 2015

3.36million 10million

2020


442,300 489,400 453,600 568,400 1,402,900

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Innovative Services

Advocacy

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NCOAleadstheCenterforBenefitsAccess,supportingthousandsofbenefitscounselorsnationwideintheireffortstoidentifyandenrolleligibleseniorsandindividualswithdisabilitiesintobenefits.

Everyyear,over1millionpeoplevisitNCOA’sBenefitsCheckUp®,the nation’smostcomprehensiveonlineservicetoscreenforbenefits.Since2001,thesitehashelpedmorethan4.7millionindividualsfindover$15.7billion worthofbenefits.

690,000olderadultsandindividualswithdisabilitieswereconnectedto$915 millioninbenefits

579,000low-incomeindividualswithMedicaregainedpermanentaccesstoMedicare’sQualifyingIndividualprogramtohelppaytheirMedicarecosts

InFY15,thankstoNCOAadvocacy,CongressmadetheMedicareQualifyingIndividual(QI)assistanceprogrampermanent,giving579,000low-income individualsguaranteedhelppayingfortheirMedicarepremiums.Dueto NCOA’sleadership,Congressalsoexpandedresourcesby50%forcommunity- basedorganizationstofindandenrolllow-incomeindividualsintocorebenefits.

FY15 Impact

Statisticsshowthat4outof5low-incomeseniorsareeligiblefor—butnotreceiving—publicandprivatebenefitsthatcouldhelpthempayfordailyexpenses.Thesecorebenefits—includingtheMedicareLowIncomeSubsidyandMedicareSavingsPrograms—helppayformedicine,healthcare,utilities,andmore.NCOAandourpartnersfindandenrolleligibleindividualsintobenefitsthateitherreducetheirexpensesoraddtotheirmonthlyincome.

Jessie worked most of her life doing agricultural labor, until a work accident left her disabled. Suddenly, she was struggling to get by on $1,200 a month. Luckily, Jessie found Centura Health LINKS, a Colorado Benefits Enrollment Center supported by NCOA. Using NCOA’s BenefitsCheckUp®, Jessie’s benefits counselor found that she qualified for the Supplemental Nutrition Assistance Program to help pay for food, plus a Medicare Savings Program to help pay her Part B premium. All told, Jessie added $300 to her monthly budget.

Benefits AccessCelebrating 65 Years of Service

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Innovative Services

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Over23millionAmericansaged60+areeconomicallyinsecure—livingatorbelow250%ofthefederalpovertylevel.Facingrisingcosts,diminishedsavings,andfixedincomes,theseseniorsstruggleeachmonthjusttopayforthebasicsoflife—oftengoingintodebtjusttomakeendsmeet.NCOAandourpartnershelpthemfindandmaximizeeveryassetattheirdisposal,includingcommunityservices,benefits,moneymanagementtools,jobs,andmore.

“The National Council on Aging is a leader in

providing user-friendly information and

developing tools to help providers assist

older adults. As a City Department of Aging,

we have used BenefitsCheckUp® for many

years and are now using the new

EconomicCheckUp® to assist

low-income older adults.”

— Jane Fumich, Director of Aging,

City of Cleveland, OH

“NCOA is the leading voice for healthy

aging and economic security, in particular

for older Americans with limited

means.” — Lynn Fields Harris,

Executive Director, Center in the Park,

Philadelphia

Economic Security

NCOAleadsanationalinitiativeofcommunitypartnersthatareusingour holisticeconomiccaseworkmodeltohelpstrugglingseniorspayoffdebt, applyforbenefits,andconnectwithservicestoregaintheireconomic security.

NCOA’sEconomicCheckUp®bringstrustedinformationtostrugglingseniorsnationwidethroughonlinetoolstomanagemoney,avoidscams,find trainingandwork,andmakethemostofhomeequity.

1,600 individualsreceivedholisticeconomicassistance,freeingupandsavingthemanaverageof$3,000 per year,connectingparticipantstoatleast $4.8 million in savings and supplemental income


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Every month, Gladys faced the same agonizing dilemma. After paying for rent, Medicare, and medicine, she had just $126 left for food, heat, and other needs. At her senior center, the 76-year-old heard about the Supplemental Nutrition Assistance Program (SNAP) and got connected to a benefit counselor at AgeOptions in Illinois, an NCOA partner. Using NCOA’s BenefitsCheckUp®, the counselor discovered that Gladys could get SNAP—plus other benefits—adding $768 to her income every month. “There is a whole lot of stuff that I haven’t had before, and that’s a blessing,” Gladys said.


Innovative Services

Advocacy

FY15 Impact

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=Hunger

Morethan9.3millionolderAmericansarefoodinsecure—meaningtheylackthefinancialmeanstoconsistentlypurchasehealthyfood.TheSupplementalNutritionAssistanceProgram(SNAP)canhelp.Yet,3outof5seniorswhoqualifyforSNAPdonotparticipatebecausetheyarenotawareoftheprogramordon’tknowhowtoapply.NCOAandourpartnersaredemystifyingSNAPandenrollingeligibleolderadults,sotheycaneathealthier.

NCOAleadsanationalintiativetoeducateolderadultsaboutSNAP,findthosewhoareeligible,andhelpthemapply.WesupportlocalpartnersinstateswhereseniorSNAPenrollmentislowest.

NCOAmakesiteasierforseniorstofindtheirstate’sSNAPapplicationandapplyonlineusingourfreeBenefitsCheckUp®serviceat BenefitsCheckUp.org/getSNAP.

NCOAadvocatestostreamlineandsimplifytheSNAPenrollmentprocessatthestatelevel—anddefendSNAPfromcutsatthefederallevel.

58,000 senior householdsappliedforandreceived$79 millioninSNAPbenefits10,000 seniorsgainedaccesstoastreamlinedSNAPapplicationprocessintheirstate


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Advocacy +

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Millionsoflow-incomeolderadultsneedorwanttoworktosupplementtheirincome.However,manyrequiresupport,retraining,andassistancetoreentertheworkforce.NCOAadministerstwofederalprogramsthathelp.

Due to multiple health issues, Rebecca had to go on disability at age 60. She soon found herself lonely and depressed. Then she heard about NCOA’s nearby SCSEP office. “I started working … and it has changed my life,” Rebecca said. “I am editing, writing, and doing public relations work as I had in the past. I love my job and am very grateful to NCOA for the chance to use my skills and make some extra money.”

Jobs

NCOAmanages27SeniorCommunityServiceEmploymentProgram(SCSEP)offices nationwidetotrainandplacelow-incomepeopleaged55+intopart-timejobs.NCOAisalso1of6organizationsadministeringtheSeniorEnvironmentalEmploymentprogram,whichallowsolderworkerstosharetheirskillsandexpertiseinenvironmentaljobs.

NCOAadvocatestoprotectandstrengthenSCSEPfordisadvantagedolderadultswhoneedsupporttoreentertheworkforce.

4,600 older workersreceivedjobtrainingandplacement


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Advocacy

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Millionsofolderadultsare“houserichbutcashpoor.”Theyowntheirhomes,butdon’thaveenoughincometomakeendsmeet.Whilereversemortgagesareanoptionformany,theyarenotthebestchoiceforeveryone.NCOAandourpartnershelpolderhomeownersassesstheprosandconsofaloanfortheirsituation—andconnectthemtocommunityservicestostayindependent.

“My husband and I just had our reverse

mortgage counseling with an NCOA

counselor. She was extremely informative,

very personable, and pleasant. She

answered all our questions and made

us feel comfortable about making our

decision easier. It is very rare to get

that kind of customer service these

days. She gets an A+ in our book.”

— Reverse Mortgage Counseling client

Home Equity

NCOAis1of7nationalcounselinggroups—andtheonlyagingorganization— federallyapprovedtoprovidecounselingtoolderhomeownersconsideringa reversemortgage.NCOAalsohelpsolderborrowerswho,becauseofahardship, fellbehindontheirpropertytaxandhomeowner’sinsuranceandarefacingdefault.NCOAhasledmulti-sectorcollaborationsoflocalpilotsthathavenationalsignificance.

DuetoNCOA’sadvocacy,over$50millionoftheU.S.Treasury’sHardestHitFundsweremadeavailableinthreestatestocleartaxandinsurancearrearsonbehalfofolderhomeownerswhohaveHomeEquityConversionMortgages.Theseborrowersalsoarereceivingeconomiccaseworktohelpthemstayintheirownhomes.

75,000 older homeownersimprovedtheireconomicsecuritythroughtheuseof NCOA’stoolsincounselingonwiseuseoftheirhomeequity


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“Thanks for a great website! I am impressed

with how well it is designed and functions

to provide high-quality content.”

— My Medicare Matters® user

“The National Council on Aging provides

innovative solutions that empower older

adults to address issues and challenges we

often face as we age. Whether the challenge

is health or financial related, NCOA provides

professional tools and resources for

individuals and professionals working with

individuals to identify solutions that work for

their particular circumstances.”

— Great Nonprofit reviewer


Innovative Services

Social Enterprise

FY15 Impact

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=Medicare

Studiesshowthat90%ofpeoplewithMedicarearenotinthebestPartDprescriptiondrugplanfortheirsituation,costingthemanaverageof$300moreperyear.MostarealsomakingsuboptimalchoicesaboutMedigapandMedicareAdvantageplans.Withhundredsofpoliciestochoosefrom,mostpeopleguessandenduppayingtoomuchforaplanthatdoesn’tcoverwhattheyneed.NCOAprovidestrusted,unbiasedinformationtohelppeoplewithMedicaremakethebestchoicefortheirsituation.

NCOAleadsamulti-sectorImprovingMedicareMarketsInitiativetoidentify,analyze,andadvocateforthemostpromisingopportunitiestoempower Medicarebeneficiariestomakebetterchoicesabouttheirinsurancecoverage.

ToeducatethousandsofpeoplewithMedicare,NCOAmanagesMy MedicareMatters®,anonlineeducationaltoolthathelpspeopleunderstand,navigate,andmakethemostoftheircoverage.

MyMedicareMatters®isbuiltonastrategicpartnershipbetweenNCOA ServicesandAonRetireeHealthExchange.Theserviceeducatesindividuals aboutMedicareanddirectsthemtofreeone-on-oneMedicarecounseling fromtwotrustedsources:thelicensedBenefitsAdvisorsatAon(whohave metNCOA’sStandardsofExcellenceforconsumerprotection)andthetrainedstaffmembersattheirlocalStateHealthInsuranceAssistanceProgram.

710,000 individuals*usedourMyMedicareMatters®educationalwebsiteto discoverhowtomakethemostoftheircoverage.


Statistics marked with an * in this report are not counted toward the FY15 total of 1.4 million

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Every13seconds,anolderadultistreatedintheemergencyroomforafall;every20minutes,anolderadultdiesfromafall.Fallsarecostlytoolderadults’qualityoflifeandtoourhealthcare system.However,fallsarenotaninevitableresultofaging.NCOAisthenation’sforemostleaderin promotingfallspreventioneducationandevidence-basedprograms.

“Thank you to the NCOA for all the support

and resources you provide for Falls

Prevention Awareness Day!”

— Falls Free® Initiative member

Falls PreventionCelebrating 65 Years of Service



Innovative Services

Advocacy

FY15 Impact

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NCOAleadstheNationalFallsPreventionResourceCenterandFallsFree® Initiative,twoeffortsdedicatedtoreducingfallsandfall-relatedinjuriesamongolderadultsthroughawareness,education,andevidence-basedprograms.FallsFree®includes70nationalorganizationsand43statecoalitionsthat collaborativelypromotestrategiestopreventfalls.EverySeptember,NCOA sponsorsFallsPreventionAwarenessDaytoreachmillionsofolderadultswith fallspreventionmessages.

TheNationalFallsPreventionResourceCenter,fundedbytheAdministration forCommunityLiving,providestechnicalassistancetoprofessionalstosupporttheimplementationofevidence-basedprograms.TheResourceCenteralsodevelopsresourcestoincreaseawarenessandeducateolderadults,caregivers,andprofessionalsaboutfallsandhowtopreventthem.

InFY15,NCOAhostedthefirst-everWhiteHouseConferenceonAgingFalls PreventionSummitandalsoreleasedtheupdatedFallsFree®NationalFalls PreventionActionPlan,ablueprintofwhatshouldbedonetoreducethe growingnumberoffallsandfall-relatedinjuriesamongolderadults.NCOA alsoledtheefforttodedicate$5millionfromthePrevention&PublicHealthFundtoelderfallsprevention.

6,300 seniorsparticipatedinprogramsproventoreducetheirchanceofafallNearly 2 million individuals*receivedfallspreventionmessagesviaour2015FallsPreventionAwarenessDay

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Innovative Services

Social Enterprise

FY15 Impact

Advocacy

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NCOAleadstheNationalResourceCenterforChronicDiseaseSelf-ManagementEducation(CDSME).TheCenterprovidestechnicalassistanceandresourcestosupportorganizationsacrossthecountryastheyimplement,scale,and sustainCDSMEprograms.TheCenterconvenesacommunity-integrated healthcareleadershipteamtoexpandsustainableservicesystemsforCDSMEprograms.

NCOAbuildsbridgesbetweenthecommunityandhealthcare.Anonlinetoolkit andlearningcollaborativessupportpartnersintheireffortstoexpandCDSME programs.AjointresearchprojectaddressesbarrierstohealthcarepaymentfortheDiabetesSelf-ManagementProgram.Tosupportveterans,NCOAoffersBuildingBetterCaregivers,anonlineprogramtohelpcaregiversofveteransmanagestressandcareforthemselvesandtheirlovedones.

ThroughapartnershipwithCanaryHealth,NCOAisbringingevidence-basedself-managementprogramstothousandsofindividualsonlineviaweb-based workshops.

37,000olderadultsparticipatedinevidence-basedworkshopstobettermanagetheirchronicconditions

ThankstoNCOA’scontinuedadvocacyforthePrevention&PublicHealth Fund,CDSMEreceived$8millioninfunding,allowingmoreindividualsto accesstheprograms.“I had hyper-

tension. The big word is had. After taking the [CDSME] workshop, I have since lost 25 pounds. I have been able to get off my blood pressure medicine, and my blood pressure now runs about 130/70. I feel great and have a lot more energy.” — CDSME participant in Virginia

Chronic DiseaseSelf-Management

About80%ofolderadultshaveatleastonechroniccondition,andovertwo-thirdshavetwoormore.Chronicconditionsaccountformorethan7in10deathsinAmericaand95%ofallhealthcarecostsforolderadults.Evidence-basedself-managementeducationprogramshavebeenshowntoimprovehealth,enhancequalityoflife,andsaveonhealthcosts.NCOAandourpartnersareworkingtogethertomaketheseprogramsaccessibleincommunitiesnationwide.


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OlderAmericanstodayarelivinglongerliveswithdramaticallyincreasedperiodsofgoodhealth.In1950,awomanwhoreachedage65couldexpecttolive15moreyears,roughlyhalfingoodhealth.Today,awomanaged65canexpecttolive21.6years,roughlytwo-thirdsingoodhealth.NCOAishelpingtoredefinehowolderadultsspendthisgiftoflongevitythroughourAging MasteryProgram®(AMP).

“The AMP class offering was actually profound for me. I am 70 years old and if I’m ‘lucky’ I may have 10 more ‘good’ years—if I’m lucky. The classes offered ways to make the years happier, healthier, and more worry free.” — AMP participant

“AMP is the best program we’ve ever done. Participants love it. At the end of the program, they say, ‘What’s next!’ They want to learn more, stay engaged, and stay connectedwith friends they have made. I highlyrecommend AMP. It’s a gamechanger.” — Joanne Moore, Director, Duxbury Senior Center, MA

Aging MasteryCelebrating 65 Years of Service


Innovative Services

Social Enterprise

FY15 Impact

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AMPisacomprehensiveandfunapproachtoagingwellthatencourages peopletotakeactionstoenhancetheirhealth,economicwell-being,social connectedness,andoverallqualityoflife.Participantstakea10-weekcore program,followedbyoptionalelectiveclassesandactivities.Eachclass encouragesbothlearninganddoing,withthegoalofachievingmastery— developingsustainablebehaviorsovertime.

NCOAlaunchedtheAMPPhilanthropyNetworktosupportthegrowthoftheAgingMasteryProgram®throughrapid-cycleinnovationandlocalprojectsofnationalsignificance.NCOAalsoworkscloselywithcommunitypartnersin20+statesandacademicpartnerstoco-createAMP.

AMPisgrowingrapidlythroughstrategicpartnershipswithcorporations, foundations,seniorcenters,andmore.OurgoalistobringAMPtothousands ofseniorsineverystate,regardlessofincome.Tothisend,weareactively testingsustainabilityoptionsviasocialenterprisemodels,includingamixof fee-based,place-based,andfoundationsupport.

Nearly 2,000 older adults*participatedintheAgingMasteryProgram® at45centersnationwide.

Statistics marked with an * in this report are not counted toward the FY15 total of 1.4 million 13

Senior CentersCelebrating 65 Years of Service

“NCOA has been a champion for aging issues,

and an innovator for programs that make a

lasting difference for older adults ... Our local

nonprofit has been strengthened through our

membership with NCOA’s Institute of Senior

Centers and the opportunities to learn from

national perspectives.”

— NISC Member

RecognizedbytheOlderAmericansAct(OAA)asacommunityfocalpoint,seniorcentershavebecomeoneofthemostwidelyusedservicesamongAmerica’solderadults.Today,11,400seniorcentersservemorethan1millionolderadultseveryday.


Innovative Services

Advocacy

FY15 Impact

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NCOA’sNationalInstituteofSeniorCenters(NISC)supportsanational networkofover3,000seniorcenterprofessionalsdedicatedtohelpingolderadultsremainactive,engaged,andindependentintheircommunities.Itisthenation’sonlyorganizationdedicatedtosupportingandadvancingseniorcenters.

NISCissettingthestandardforthefutureofseniorcentersbypromotingresearch,promisingpractices,professionaldevelopment,andadvocacy.NISCalsooffersthenation’sonlyNationalSeniorCenterAccreditationProgram.EverySeptember,wesponsorNationalSeniorCenterMonthtohighlightinnovativeseniorcentersnationally.

NCOAadvocatesatthefederallevelforOAAfundingandreauthorizationtomodernizeandkeeppacewiththechangingneedsoftoday’solderadults.

Connected 934 NISC member organizations*toNCOA’ssocialimpactgoalsBuilt the capacity of 141 senior centers* throughNationalSeniorCenter Accreditation,with41newaccreditationsfortheyear.

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FY 2015 SuppOrterS

to Our Funders, thank You

Foundations • AARP Foundation• American Cancer Society• Anonymous (New York based foundations)• Battle Creek Community Foundation • Bristol Myers Squibb Foundation• CertifiedFinancialPlannersBoard• Florence V. Burden Foundation • May and Stanley Smith Charitable Trust• New York State Health Foundation • Robert Wood Johnson Foundation• The Archstone Foundation• The Arthritis Foundation• The Atlantic Philanthropies• The Cleveland Foundation • The Foundation for Financial Planning• The Harry and Jeanette Weinberg Foundation• The Henry and Marilyn Taub Foundation• The Margaret A. Cargill Foundation• The New York Community Trust • The Patterson Foundation• The Plough Foundation• The Retirement Research Foundation• The SCAN Foundation• The Tufts Health Plan Foundation• The Verizon Foundation • Walmart Foundation• WellMed Charitable Foundation • Wellness Institute• Wells Fargo Housing Foundation

Government• California Housing Finance Agency• City of San Francisco• D.C.OfficeonAging

• State of New Jersey• The Pennsylvania Department on Aging• U.S. Administration for Community Living • U.S. Department of Housing & Urban Development• U.S. Department of Labor• U.S. Department of Veterans Affairs• U.S. Environmental Protection Agency

otHer suPPortinG Partners• Aging and Adult Services, Colorado• Baltimore City Health Department Aging and Care

Services• BenefitsDataTrust• Chicago Dept of Family and Support Services• Cuyahoga County Dept of Senior & Adult Svcs• Jewish Community Center, Pittsburgh• JewishFamilyServices-LehighValleyBenefitsAccess

Partnership• Massachusetts Council on Aging• National Federation of Community Development Credit

Unions• Ohio Department of Aging• Senior Friendship Center• Senior Resources Agency on Aging• Stanford University• Tarrant County, Texas• Texas A&M University• The Center for African American Health • University of California/San Francisco• University of Illinois• University of Victoria-British Columbia• Vintage Senior Center• YMCA of the USA

CorPorations• Abbott Nutrition • Aetna• AGIS Network, Inc• Alberta Health• Amgen U.S.• Aon Retiree Health Exchange• Bank of America• CalHSA Mortgage Assistance Corp.• Canary Health• Coventry Health Care, Inc.• EPIC/Magellan Health Systems• Eye Care America• Fannie Mae• Glaxo Smith Kline• Group Health• Health Care Services Corp.• Health Partners Plans• Human Arc Corporation • Humana • Kaiser Permanente/Kaiser Foundation Health Plan, Inc.• Lewin• Merck• MODA Health Plan• Novartis Pharmaceuticals• PfizerInc.• Providence Health• RetirementJobs.com• Sanford Health• SanofiPasteur• United Healthcare• Various banking entities for Reverse Mtge. Booklets• Walmart• WellPoint, Inc./Wellpoint Foundation


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251 18th Street SouthSuite 500Arlington, VA 22202ncoa.org@NCOAging © 2015 National Council on Aging. All rights reserved.

IfyouareinterestedinpartneringwithNCOA,pleasecontactusat [email protected],charitabledonationtosupportservicesandadvocacyforstrugglingolderadults,pleasevisit ncoa.org/Donate. Also,pleaserememberNCOA,aregistered501(c)(3)charity,inyourestateplans.

NCOA is atop-rated CharityWhere Your Money Goes

In 2015, NCOA spent 94% of income on programs that improved the lives of 1.4 million older adults.

programsAdministrationFundraising

94%5%1%

#92971

impact report 2015 - ncoa · 2019-02-04 · impact report 2015 improving the lives of 10 million...

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