implementing a real-time transit mobile customer information … · metro transit overview through...
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Implementing a Real-Time Transit
Mobile Customer Information System
Vision vs. Reality
Apr 11, 2016 → Apr 11, 2018
Hoki Tse
Engineer – Intelligent Transportation Systems
Minneapolis – St. Paul, Minnesota
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Key Presentation Take-Aways
• Metro Transit Overview
• A Line Arterial Bus Rapid Transit
• Project Vision and Goals
• Reality Check
• Lessons Learned
• Next Steps
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Metro Transit Overview
Through Dec 31, 2017
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Metro Transit Bus Service
Through Dec 31, 2017
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A lot has happened since 2016 TransITech…
Apr 11, 2016
San Diego, California
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First Arterial BRT – A Line
Specialized Vehicles
Off-Board Payment
Enhanced Stations
Curb Extensions
Transit Signal Priority
10-Minute Frequency
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A Line Arterial BRT in Numbers
• 2 LRT connections
• 4 cities
• 10 miles
• 20 stations
• 25 local bus routes
connections
• 5,400 weekday rides
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Vision to Alleviate Connection Anxiety
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Onboard Real-Time Mobile
Customer Information System (CIS)
• GoalDeliver real time, relevant information to transit riders
via a customer information display system
mounted to the ceiling or handrail stanchion of
Metro Transit buses, light rail and commuter trains.
• Metro Transit Vision Toward 20201. Enhance the customer experience.
2. Improve the amount and quality of information for
customers.
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2016 – Initial Mobile CIS Concept
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2016 – Project Initiation
Lots of Clarifications
Evaluation Completed Jul 2016
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2016 – Getting Closer to Pilot Deployment
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Not as Easy as You Think…
Milestone Vision Reality
Award Contract May 2016 Feb 2017
On Site Kickoff & A Line
bus tour with Vendor+ May 2017
Final Design Review + Dec 2017
NTP and Pilot Install Early Jun 2016 Jan 2018
Issue second NTP for
remaining 12 busesEarly Jul 2016 Feb 2018
Install on remaining
buses
Late Jul/
Aug 2016Apr 2018
What happened here?
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Initial Communication Flow
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Deployed Communication Flow
Strategic Mapping Provided Services
Bus Mounted Devices
InMotion RouterVLU
Metro Transit Provided Services
Metro Transit
Internal NetworkCellular
Strategic Mapping
Cloud Server
Wi-Fi
Firewall
Internet
Metro Transit
External Network
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May 2017 – Kickoff Meeting
• Started with “Single-wide”
hanging screens
• Vendor suggested “Double-wide”
screen similar to NYC MTA
• Wider & heavier
• Redesign & re-evaluated risks
– Make sure new screens don’t
fall or hit riders
• +4 months confirming with Gillig
– Not voiding warranties
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Oct 2017 – Change Order
• More information available on 2x wider screens
• Lead to more successful project outcome & impact
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May 2017 – User Content Mockups with
Single-wide Horizontal Screens
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Aug 2017 – User Content Final Design with
Double-wide Horizontal + Vertical Screens
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Screen Placement
• Ensure screens are high enough for 7-footers
76.5” 95”
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Wiring Challenges
• Ensure proper wiring amid current equipment
• Outlets, Communications, Interference
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Jan 2018 – First Run
• 1 of 13 A Line buses
• Transfer connection files
not available during first run
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Mar 2018 – Third Run
• Successful testing during
February and March on pilot bus
• Installation on remaining
12 buses in April (right now)
• Feedback by survey or email to
Customer Relations
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Lessons Learned
• From 2016:
• Partnerships across departments
– More than a technology project
– Bus Maintenance, Bus Operations, Customer
Relations, Creative Services, Risk, Safety…
• Vandalism monitoring for all 13 buses
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Next Step – Phase 2
• Evaluate Survey Results
– User contents (interface, accuracy, alerts, detours…)
– Impacts on Operators’ duties
• Get ready for round 2 with a variety of bus type,
model, manufacturer, etc.
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Bus Operations – Technology Systems
Manager: Gary Nyberg – [email protected]
PM: Rick Paulson – [email protected]
A Line Rider: Hoki Tse – [email protected]